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“Authentic Mexican economical hotel”

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Playa Los Arcos Hotel Beach Resort & Spa
Ranked #27 of 121 Hotels in Puerto Vallarta
Certificate of Excellence
Reviewed 8 August 2014 via mobile

Quaint older hotel in the heart of the Romantic Zone. Conveniently located to restaurant row and walking distance to the Malecon. If you're looking for an Americanized hotel this is not it. Must get ocean view to make your visit worth it. Don't settle on the first room they show you. Extremely family oriented with lots of kids.

Stayed: June 2014, travelled as a couple
4  Thank Neogutierrez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CorporativoLosArcos, General Manager at Playa Los Arcos Hotel Beach Resort & Spa, responded to this reviewResponded 18 August 2014

Dear Neogutierrez

Thanks so much for taking the time to share your experince about yor stay with us! We appreciate the feedback and are happy you enjoyed your stay. We strive every day to satisfy our guests and it is always nice to hear when we do, I going to share your comments with our team.

We look forward to welcoming you back to Playa Los Arcos

Sincerely

Antonio Robles Rojas
General Manager

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1,259 - 1,265 of 2,954 reviews

Reviewed 8 August 2014

Since 2006 we spent Febr. In hotel Playa Los Arcos in P. V. It is situated in the old center on the beach-Side , surrounded by shops restaurants bars and 10 min. walking from the Malecom ( beautyfull boulevard when you enter the hotel your holyday starts when the desk-people help you and friendly bellboy brings you to your room. The rooms + bathrooms are clean , beds are good and the maid cleans everyday and she makes magnificent figures with the towels.
Cook Lupe can bake or fry enything you like in the morning and it is fantastic to be served by very nice waiters in a dining-room on the sea-side. You can have your meals " a la carte " or from the buffet both are good. We think manager Rogelio Sandoval and cheff cook Gustavo Perez' 'live in thir miPueblito rest. Bar for they are there from morning untill night seving and thinking of ideas to inprove : a new bar at the poolside and entertainment on3 nights it is a pitty no travelagenty Goes there enymore from Holland but today we booked our KLM flight to be with our Mex. friends in 2015

  • Stayed: February 2014, travelled with friends
    • Rooms
    • Cleanliness
    • Service
3  Thank weert52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CorporativoLosArcos, General Manager at Playa Los Arcos Hotel Beach Resort & Spa, responded to this reviewResponded 16 August 2014

Dear Leo de Weert

We are really glad to have you as our loyal client at Playa Los Arcos Resort, we appreciate to be your holiday destination as we always be your home away from home.

We will make sure to let our co-workers know that you mention them as part of your happy vacations to come true. We are already counting the days to have you back.

Sincerely

Antonio Robles Rojas
General Manager

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Reviewed 7 August 2014 via mobile

Me and my family are having a SUPER FUN TIME...
The staff is very friendly and always go the extra step to make you feel like at home... Thank you Juan Perez and Martha at the front desk for our new room.... We all are Way way more comfortable and happy!.1000 thanks ;)

Stayed: August 2014
2  Thank Adriana O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CorporativoLosArcos, General Manager at Playa Los Arcos Hotel Beach Resort & Spa, responded to this reviewResponded 17 August 2014

Dear Adriana

We are glad to know that you and your family enjoy a great vacation with us your hotel Playa Los Arcos Resort.

We hope to be your favorite place to visit Puerto Vallarta, make sure that we are always ready to serve you.

Sincerely

Antonio Robles Rojas
General Manager

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Reviewed 24 July 2014

From the moment we arrived the staff at Playa Los Arcos took very good care of us. Although we did not know that this is a family hotel, me and my group had the best time here. Francis our waitress assigned to us during our stay was on point making sure that we always had a drink in hand and that the food was satisfying. The adult pool was always clean and the staff made sure that the childern stayed in their assigned pools. Our room was clean and had very charming decor. AC in our room work a little to well. The location was perfect steps away from the beach and in the old town were the coble stone street made you feel like you were stepping into history. I loved how safe this part of PV is. Me and my group will make plans to stay again

  • Stayed: June 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
3  Thank Leticia R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CorporativoLosArcos, Director Comercial at Playa Los Arcos Hotel Beach Resort & Spa, responded to this reviewResponded 25 July 2014

We thank you for taking the time to write, it is our intent to make each guest;s visit with us as pleasant as posible.
best Regards, and see you son.

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Reviewed 20 July 2014

Disappointing arrival...this family owned older property obviously has it's challengers and issues....Our room on the 3rd floor was too small for 3 adults...but besides that, it was not clean...after bringing the attention of the front desk to my list of issues we where moved to a larger clean room...also with a spectacular view. We found a live crab in our room one evening, which we promptly took to the Ocean!! Regardless, we enjoyed the traditional style, friendly staff and most of all the location, on the beach, in the centre of old town. Great restaurants, local boutiques and art galleries all within a short walk...three nice size pools, great for families...food OK don't care for all inclusive! Affordable!

Room Tip: South side of property...3rd floor closer to the beach....311, 310, 309,
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  • Stayed: June 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
3  Thank Christine C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CorporativoLosArcos, Director de Relaciones con Clientes at Playa Los Arcos Hotel Beach Resort & Spa, responded to this reviewResponded 24 July 2014

Dear Christine we just start using a sophisticated guest satisfaction solution that enables us to collect feedback then we will analize the feedback to improve operation and making sure we will delivery exactly what the guest wants and improve their next stay experience based on their feedback.
We thank you for your valuable comments
Best regards.
Playa Los Arcos.

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Reviewed 14 July 2014

Let me start by saying that we were in Riviera Maya last year and I couldn't say enough wonderful things about The Ocean Coral and Turquesa. We decided to try the Pacific side of Mexico. Lord, if you can change any pending reservations do so! The hotel was old and falling down. The rooms were in such disrepair. The food for all inclusive was subpar at best. The pools were so crowded with children and teens we didn't even attempt to go in. The concierge didn't think to tell us that they had a sister hotel 1/2 block away with a quiet rooftop pool that we could use. The alcohol was below well brand and choices were so limited. The staff was nice but remember we were tipping well! This was supposed to be the Romantica Zone of the city. Never did figure out what that meant! It sure wasn't But the worst and I can't stress this enough, the vendors were horrible. You could not sit by the beach and have a two second conversation without being accosted. A simple no thank you wouldn't do the trick either. We counted 255 vendors in a 4 hour span. I guess I didn't realize the protection that a enclosed resort offers you. I cannot even compare the two experiences. I guess by now you can figure out where we're headed next year. Thanks for listening. Hope this helps someone!

Room Tip: As far away from the pool as possible.
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  • Stayed: July 2014, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
5  Thank swampgirl504
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CorporativoLosArcos, Director Comercial at Playa Los Arcos Hotel Beach Resort & Spa, responded to this reviewResponded 18 July 2014

Dear Customer
Thank you for writing us your comments regarding your stay at our hotel. We are always pleased when a guest will take time to write. This enable us to keep an even closer check on the operation of our hotel.
Please do not let this one disappointing experience put us permanently in your disfavor. May we have the opportunity at some future time to serve you again.
I sincerely hope that you will decide to come again to Puerto Vallarta.

Sincerely Your
The Management

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Reviewed 5 July 2014

We like this property for its engaging staff, location and excellent spa. I pick Magda out for special recognition but really the entire staff deserves a thumbs up and thank you. The hotel is not fancy by any standard. But it has charm and the price is usually quite good.

A quick note. For some reason the chef is an institutional cook and food is terrible. Do not eat at the hotel restaurant, there are many great options within blocks of the hotel.

Room Tip: Rooms really vary here. It is worth the extra few $ for oceanfront, they are larger and have some ne...
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  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank FunInMD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CorporativoLosArcos, General Manager at Playa Los Arcos Hotel Beach Resort & Spa, responded to this reviewResponded 11 April 2015

Dear FunInMD

Thank you very much for your kind words, we appreciate them; we truly enjoy the fact that you really love the area where our hotels are located and our hotels; being in our hotels gives you the flexibility of going to most of the tourist attractions by just taking a short walk; there is no need to rent a car nor to take a taxi.

Our location, “Zona Romantica” has become one of the most desirable areas in Puerto Vallarta, as tourist can truly experience, and enjoy the distinctive Mexican charm that distinguishes Puerto Vallarta from other Mexican tourist destinations.
Thank you so much for letting us to be a part of your vacation experience. We will do some correctives on the kitchen area, to provide a better service for our customers.

We are looking forward to have you back soon for another wonderful vacation here, at your home away from home, Playa Los Arcos. Be sure you will notice the difference.

Kind regards

Antonio Robles Rojas
General Manager

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Additional Information about Playa Los Arcos Hotel Beach Resort & Spa

Address: Olas Altas 380 | Col. Emiliano Zapata, Puerto Vallarta 48380, Mexico
Phone Number:
Region: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Family Hotel in Puerto Vallarta
#19 On the Beach Hotel in Puerto Vallarta
#32 Romantic Hotel in Puerto Vallarta
Price Range: £58 - £155 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Playa Los Arcos Hotel Beach Resort & Spa 3*
Number of rooms: 169
Official Description (provided by the hotel):
Playa Los Arcos Hotel Beach Resort & Spa is a splendid colonial Boutique Style Hotel that invites you to enjoy the vacatioon of your dreams.The quality of its facilities, hospitality and tradition of excellence in service will make your stay a trully pleasurable experience. Located in front of the best beach of Vallarta "Playa del Sol" in the heart of the exciting Romantic Zone, is one of the best tourist areas of Vallarta. Here you can find all types of residences, prestigios restaurants, cafes, boutiques, galleries and the best nightlife. Only a few steps from the new Malecon, the Cathedral and the New Pier. ... more   less 
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Also Known As:
Playa Los Arcos Hotel Beach Puerto Vallarta
Playa Los Arcos Hotel Beach Resort And Spa
Playa Los Arcos Puerto Vallarta

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