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The Westin Resort & Spa, Puerto Vallarta
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Reviews (2,007)
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848
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All reviewsroyal beach clubheavenly bedmarina areael palmarclub reginabreakfast buffetthe club loungeshort walk to the marinafull ocean viewswim up bartime sharebeautiful propertytennis courtsclose to the airportmain restaurantconvenience storejacuzzi on the balcony
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Reviewed 20 May 2014

I stayed in this gorgeous hotel for one night while in the area on business. The room was amazing. The staff was very helpful. The amenities were top notch. The bathroom has a soaking tub and a spa type shower. I did not get time to use the pool but had an ocean view and could see that it had a nice swim up bar and looked spectacular. For $99 a night. You could not beat the rate. The only drawback was wifi in room was not included although you could pick it up for free in the lobby. The hotel was clean, safe, and I want to return with my family. The rooms even have a dehumidifier to keep the room cool and rid it of any dampness because you're on the ocean.

Room Tip: Ask for an ocean view with a balcony and enjoy the sunset.
  • Stayed: May 2014, travelled on business
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1  Thank 288larryk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iliana J, Gerente at The Westin Resort & Spa, Puerto Vallarta, responded to this reviewResponded 21 May 2014

Dear guest,

First of all we would like to thank you for your recent visit to The Westin Resort and Spa, Puerto Vallarta and for taking time to share on Trip Advisor your experiences at our property.

On behalf of all our staff and the Management, we want to thank and appreciate all your comments about your satisfactory stay with us; our staff strives to provide excellent attention to detail and to ensure the enjoyment of our guests.

Look forward to welcoming you and your family back soon, to this beautiful paradise.

Sincerely,

Eduardo Ballesteros
General MAnager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 May 2014

The hotel has many good things but there are some other things that could be improved...
Pros: The food is excellent, depending on the category the rooms are nice and spacious, try to avoid the club regina if your budget lets you, average location, friendly staff, going all inclusive is
Cons: some hotel areas scream for maintenance, the swimming pools never looked inviting to jump in because the water was not that clear/clean, there are lots of mosquitoes be aware.

Room Tip: If you can afford to go for the higher category of the hotel , it is worth the money, private jacuzzi, and amazing view...
  • Stayed: May 2014, travelled as a couple
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Thank cmxc5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iliana J, Gerente at The Westin Resort & Spa, Puerto Vallarta, responded to this reviewResponded 17 May 2014

We apologize for the inconvenience with the pool and we appreciate very much your feedback, this information will help to improve our services avoid this type of experience.
We are enchanted to hear that you liked our food

My very best regards,

Eduardo Ballesteros
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 May 2014

I wasn't on a budget travel so my review is based on the service provided. The room is very nice, clean and organized. Air conditioning works great so no need to worry about the hot weather inside the room. Room service is also very nice, ribeye and skrimp are great!

  • Stayed: March 2014, travelled solo
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1  Thank Rodrigo-Kita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iliana J, Gerente at The Westin Resort & Spa, Puerto Vallarta, responded to this reviewResponded 17 May 2014

We appreciate every comment that we get from your recent stay at The Westin Resort & Spa Puerto Vallarta.

Even more, to know that you had a memorable westin experience.

We hope to host you very soon at this beautiful paradise in Puerto Vallarta.

Cordially,

Eduardo Ballesteros
General Manager
Gerente General

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 May 2014

Yes, it is an older property, but don't you want to feel like you are in Mexico when you pull up to a resort and not have the property look like South Beach? The stucco, the plantings, the large lobby area--it was beautiful and so well kept up! The pool area though scores 100 POINTS from me. We never had a problem finding a great lounge chair and the service pool side was wonderful. We visited during Spring Break and anticipated a crazy rush for the chairs, but a stroll down after breakfast and it was never a problem. Beach chairs seemed to be ALWAYS free, though I preferred the pool side. Breakfast buffet was wonderful and the Royal Beach Club was a fun perk if that is available! Great tip---ask for when happy hour is poolside! (2-3 p.m. daily I believe)--but the two for one drinks were a great deal and the swim up bar was easy too!

Room Tip: The Starwood Preferred Guest level was very quiet--even near the Elevator--and we placed pillows down for the small opening to keep out the standard noise from the marble floors.
  • Stayed: March 2014, travelled as a couple
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6  Thank BadgeGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iliana J, Gerente at The Westin Resort & Spa, Puerto Vallarta, responded to this reviewResponded 17 May 2014

Dear guest,

Thank you very much for your important feedback; your opinion is very valuable to us.
i'm glad to learn that you enjoyed the buffet and the happy hour.

We are very proud of our staff, they focus in providing personalized services and create memorable stays to our guests.

Warm regards,

Eduardo Ballesteros
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 May 2014

We enjoyed our 3-nights stay in Westin in April. Our room was on 11th floor. Clean, comfortable, wonderful view. Our reservation included breakfast that wasn't great, but very decent. Loved the pool and grassy area right above the beach. Had to reserve spots in shade a little earlier in the morning but this was not a problem. We love staying in Marina area, but not all resorts here are ocean front. This one is perfect for those (like us) who like to stay close to water. We'll definitely stay here again.

Room Tip: Our room was in the middle between elevators on 11th floor. Couldn't ask for a better view!
  • Stayed: April 2014, travelled as a couple
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1  Thank Inna C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iliana J, Gerente at The Westin Resort & Spa, Puerto Vallarta, responded to this reviewResponded 17 May 2014

Thank you very much for your feedback about The Westin Resort & Spa Puerto Vallarta, we are very pleased to learn that you enjoyed your stay with us.
We love to hear that you enjoy the pool and the grassy area.
Hope to see you soon.

kind regards

Eduardo Ballesteros
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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