We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Terrible”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 13 more sites!
The Westin Resort & Spa, Puerto Vallarta
Ranked #30 of 124 Hotels in Puerto Vallarta
Certificate of Excellence
Houston, Texas
Level 3 Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Terrible”
Reviewed 19 June 2014

First trip to puerto Vallerta June 16-20, 2014. Rooms are very nice. Decor beautiful. Air conditioners in the room is great but the lobby and lobby bathrooms are hot and humid. Housekeeper is poor. Room is very dusty when you turn on the ceiling fans.Room has not been moped since last occupants checked out. Pillows smell musty. Lobby bathrooms aren't tended to frequently. I've been staring at a dead roach in the internet lounge for the past three days. Meals are terrible. Servers are courteous but service is slow. Wifi is only available in the lobby! We just left the RIU Palace in Cabo and RIU is the only hotel for us now. There is NO entertainment at the Westin. It is soooo boring at night.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Reggie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iliana J, Gerente at The Westin Resort & Spa, Puerto Vallarta, responded to this review, 24 June 2014
Dear Reggie,

We are sad to read that some of our services were below of our standard of quality.

I Would like to share you that we have taken corrective measures to ensure this does not occur in the near future to any other guest.

We hope to give us another opportunity to show you our commitment of service.

Cordially,
Eduardo Ballesteros
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,864 reviews from our community

Traveller rating
    779
    662
    246
    106
    71
See reviews for
441
760
75
124
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (434)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Reno, Nevada
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 12 June 2014

My wife and I have been fortunate enough to have been living in Mexico for the past 6 years and for the last two years in Jalisco State two hours from Puerto Vallarta where we fly in and out when going back to the USA. We have tried a few of the other hotels in PV but always came back to the Westin. The hotel is great and the grand kids when visiting us love the pool and beach but for my wife and I it's the staff. You are greeted by Pedro the doorman who always has a smile and a fantastic memory for names, Josephina at the check-in counter again will remember your name and get you that special room (all but the lower rooms have great views towards the ocean and PV). Hugo the bellman gets you to your room, again with that Westin smile. And then there is the person arranging tours by the elevator-Miguel, he can book tours that fit into your trip and is in no way pushy as some others you'll run into during your walks around PV. My wife and I are happy that Roberto was promoted to head waiter in the dining room.

The Westin Management should be very proud of their ability to hire and maintain such loyal staff.
You will not be disappointed by your stay, make sure you walk around the marina which has some good restaurants. All of PV is very clean and safe at least in the main tourist areas.

Room Tip: you want to be at least on floors 6 and above to have the best view (14 floors in total)
See more room tips
  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank bill f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iliana J, Gerente at The Westin Resort & Spa, Puerto Vallarta, responded to this review, 16 June 2014
Dear Bill,

First of all, thank you very much for your loyalty to Westin. It is always a pleasure to have you here.
Thank you also for your kind comments, we are very thankful to read this.
All our staff always does their best to make your stay memorable and refreshing.
It makes us very happy to know that we could make your holidays were great again.

Here we'll be waiting for your next vacation.

Best Regards,

Eduardo Ballesteros
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seattle, Washington
Level 4 Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 7 June 2014

As expected, the room was comfortable, spacious and offered a great sea view. All rooms are facing the swimming pool/seaside. However, we didn’t hear any noises from the recreation zone. The breakfast choice and quality were also very good.
All the staff was very welcoming and helpful for all requests. They also made us some great recommendations for dinner (Baracuda in town).
The hotel offers a good choice of relaxation areas & bars both by the swimming pool and by the sea. Besides that, we also took advantage of the Westin workout program, the apparel delivered being brand new. There is a quite good gym available and two outdoor running tracks.
The Westin, like all the other chain hotels is located north of down-town Puerto Vallarta, hence we took the car every night (taxis are also available and well regulated).

Room Tip: Higher floor
See more room tips
  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank KeepTravelling196
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iliana J, Gerente at The Westin Resort & Spa, Puerto Vallarta, responded to this review, 9 June 2014
Dear Guest,

We are grateful for your kind comments. We are glad that our staff is doing the right thing, and still Committed to give you the best service.
Good to know you enjoyed the facilities
See you soon, in this home away from home.

Best Regards,

Eduardo Ballesteros
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level 2 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 June 2014

After all the excitement of our son's wedding we decided to spend 4 nights at the beautiful Westin Resort & Spa,Puerto Vallarta.
From the moment you enter the hotel's lobby you are welcomed by it's open spaces and you feel already in contact with nature...
But most of all you feel welcomed by the wonderful staff in all areas!!!
We loved the area by the beach where you can relax for hours....
Breakfast buffet is impressive and some of the best omelettes we've ever had.
The room had such a great 'quiet' ceiling fan that we opted for not using the air conditioning.

The location is perfect...Nothing you want to visit is too far: close to the Golf Course,the Marina full of shops and restaurants, and a 15 minute ride to downtown's Malecón (boardwalk)...
We thank Pedro, who would welcome us every day by the entrance lobby with his big smile and
would recommend the best!!!!

Room Tip: We had an Ocean View room and was quite nice. Did not see any other options.
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank betty w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iliana J, Gerente at The Westin Resort & Spa, Puerto Vallarta, responded to this review, 9 June 2014
Dear Betty,
Thank you very much for your kind comments, we are glad to know that your visit to The Westin Resort and Spa, was nice.
we'll see you next time, Peter and all the staff will be happy to receive you as always.

Best Regards,
Eduardo Ballesteros
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mexico city
Level 5 Contributor
40 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 2 June 2014

I stayed here after Memorial Day, and it's clearly it's their low service. Good time to benefit from excellent bed an breakfast rates. There is ample parking and the breakfast buffet was good. Comfortable beds with good working AC unit.

A reoccurring theme in the reviews is the poor wifi strength. I believe the issue is connecting to the right network. For example, being in the pool area and selecting "Westin- Pool" and then going up to your room, and your device not transitioning to "Westin- Room". Choosing the correct Wifi network solved the internet problems for me.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ezra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iliana J, Gerente at The Westin Resort & Spa, Puerto Vallarta, responded to this review, 9 June 2014
Dear Guest,
We are grateful for your kind comments and we are glad that you enjoyed your stay at The Westin Resort and Spa.
We hope to have you back soon, so you can enjoy our heavenly bed along with a delicious breakfast.

Have a great day,
Eduardo Ballesteros
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
los angeles, California, USA
Level 4 Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 June 2014

For a weekend jaunt, this is the perfect place. Close enough to everything, easy bus access which is great way to get to downtown. On the beach convenience!
The bed-couches were the best place to relax for the afternoon drinks and sunset.
We love the decor, service is accommodating.
It's a must return!
We actually travelled in F&B 2010.

Stayed July 2013, travelled as a couple
Helpful?
Thank germipeck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iliana J, Gerente at The Westin Resort & Spa, Puerto Vallarta, responded to this review, 9 June 2014
Dear Guest,

Thank you very much for sharing your great experience at The Westin Resort and Spa with us, we are glad to know that your stay was enjoyable.
We hope to have you back soon, so you can enjoy the sunset with a delicious drink.

Best Regards,
Eduardo Ballesteros
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
California
Level 6 Contributor
58 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 31 May 2014

We recently spent five nights at this resort. Very helpful bellman helped us into the lobby which is open and has a nice feel to it. Check in was smooth and pleasant, though we were told we had been upgraded because we were SPG Platinum - however, the junior suite was what I had paid for. I requested another upgrade and was told the hotel was full. However when checking on-line later on, saw that there were other suites available. The walk from the lobby to the far end elevators is a fair distance, through a somewhat "concrete looking structure" - surely something more can be done to enhance this corridor? At the time we were there, the large water feature, was empty - an accident waiting to happen if one wasn't paying attention - as it is an in ground feature. A bench was placed at either side of this open area about three days into our stay,

The room itself was lovely, though could do with a bit of updating. King bed, wall mounted TV, sofa and one chair with coffee table. Balcony had two loungers and jacuzzi tub, with an incredible view of the ocean - really great to wake up to! Large bathroom with two basins, tub, and separate shower and toilet. A bit dark though. Closet was in the bathroom, which doesn't appeal to me. Entrance with desk and chair. Really can't complain about the room.

As far as fitness centers go - this is one of the nicest ones I have been to in a long time. Lots of machines and weights - iced towels and ice water available as well.

We went to the pool every day, and this area is very nice. However the pool always had bits of grass and leaves floating in it, - and the human effort to remove this was mediocre to say the least (we watched them). Didn't enjoy the pool food, and the service was always slow, so we tried the restaurant, but this was not our favorite either. So we resorted to going to the marina later in the day and getting lunch there.

The staff were always friendly, with a lovely greeting no matter which part of the hotel we went to. Kudos to the bellman and the assistant in the club lounge for being most helpful and cheerful!

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Spottyonetwo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iliana J, Gerente at The Westin Resort & Spa, Puerto Vallarta, responded to this review, 9 June 2014
Dear Guest,

First of all we thank you for choosing the westin resort and spa to have your holiday, thank you very much for your feedback, it is very important for us to know this, so we can improve and work on that.
We are glad you enjoyed the fitness center
our staff is committed to you, to serve you as you deserve.
We hope to have you back soon.

Have a refreshing day,
Eduardo Ballesteros
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Puerto Vallarta hotels
4.0 mi away
Los Arcos Suites
Los Arcos Suites
#23 of 124 in Puerto Vallarta
537 reviews
0.8 mi away
Hilton Puerto Vallarta Resort
Hilton Puerto Vallarta Resort
#40 of 124 in Puerto Vallarta
2,643 reviews
2.9 mi away
Buenaventura Grand Hotel & Great Moments All Inclusive
Buenaventura Grand Hotel & Great...
#25 of 124 in Puerto Vallarta
2,555 reviews
Show Prices
Show Prices
Show Prices
4.0 mi away
Playa Los Arcos Hotel Beach Resort & Spa
Playa Los Arcos Hotel Beach Reso...
#26 of 124 in Puerto Vallarta
2,641 reviews
2.5 mi away
Sheraton Buganvilias Resort & Convention Center
Sheraton Buganvilias Resort & Co...
#29 of 124 in Puerto Vallarta
3,676 reviews
0.5 mi away
Marriott Puerto Vallarta Resort & Spa
Marriott Puerto Vallarta Resort ...
#8 of 124 in Puerto Vallarta
3,242 reviews
Show Prices
Show Prices
Show Prices

Been to The Westin Resort & Spa, Puerto Vallarta? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Westin Resort & Spa, Puerto Vallarta

Property: The Westin Resort & Spa, Puerto Vallarta
Address: Paseo de la Marina Sur No. 205 | Marina Vallarta, Puerto Vallarta 48354, Mexico
Phone Number:
Region: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Top resorts Hotel in Puerto Vallarta
#14 Business Hotel in Puerto Vallarta
#18 Luxury Hotel in Puerto Vallarta
#18 Spa Hotel in Puerto Vallarta
#23 On the Beach Hotel in Puerto Vallarta
#25 Romantic Hotel in Puerto Vallarta
#27 Family Hotel in Puerto Vallarta
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Westin Resort & Spa, Puerto Vallarta 4*
Number of rooms: 280
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, TripOnline SA, HotelQuickly, getaroom.com, Evoline ltd and Cancelon so you can book your The Westin Resort & Spa, Puerto Vallarta reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Westin Resort And Spa Puerto Vallarta
Westin Resort & Spa Puerto Vallarta Hotel Puerto Vallarta
Westin Puerto Vallarta
Westin Regina Puerto Vallarta
Puerto Vallarta Westin
Westin Hotel Puerto Vallarta
Westin Resort Puerto Vallarta

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing