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“Spa Ohtli fantastic service”

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Marriott Puerto Vallarta Resort & Spa
Ranked #11 of 123 Hotels in Puerto Vallarta
Certificate of Excellence
Reviewed 27 December 2013

I was fortunate enough to have a massage today by Blanca. She gave me the most relaxing experience ever. Got so many knots out. The spa staff are very very nice and friendly and welcoming and they provided a very serene atmosphere. The facilities were very clean. The spa director Patty is a delight and went out of her way to ensure my experience not only met my expectations but far exceeded it. Mission accomplished!

  • Stayed: December 2013, travelled with family
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1  Thank janisc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarriottCasaMagnaPVR, Manager at Marriott Puerto Vallarta Resort & Spa, responded to this reviewResponded 2 January 2014

Dear guest,

Thank you for sharing your experience at our Ohtli Spa with us.

I am happy to know that Blanca did an excellent job with your massage as well as to hear that the rest of the staff really made you feel comfortable and relaxed.

We will be looking forward to seeing you here again very soon. In the meantime, please do not hesitate to contact me at mhrs.pvrmx.dor@marriotthotels.com I will be glad to assist you with any request.

Kind regards,

Teresa Paredes
Director of Room Operations

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1,851 - 1,857 of 3,346 reviews

Reviewed 27 December 2013

We stayed here December 5th through December tenth and loved everything about it. The food was great and the staff were very friendly and accommodating. This is a fantastic time to visit Mexico as it falls between to major holidays and is therefore not crowded at all.
Prices at the resort are a little steep considering you are in Mexico, but the marina is a two block walk away and there is a mini mart or two, where beer and sodas are a 1/5 the price of the hotel.

Stayed: December 2013, travelled as a couple
Thank zmagic69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 December 2013

What a wonderful experience, from start to finish. Everyone that works there is so friendly and always remembered us by name. We enjoyed the breakfast buffet, pina coladas and guacamole by the pool and the pool, the beautiful grounds, the sandy beach, the amazing sunsets, the Spa, the close proximity to the Marina, the comfortable and clean room, the balcony with the amazing view, and so much more. We have stayed here a few times over the years, and I would highly recommend it.

  • Stayed: December 2013, travelled as a couple
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1  Thank Pelican3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 December 2013

From the minute we arrived, we experienced the best of Marriott Casa Magna! The room was sparkling clean with stunning views, the pool is huge and the perfect temperature. What really made the deepest impression was the interactions we had with the staff: Daniel, Hugo, Rosa, Elizabeth, Dos Arturos, Efren, Edgar, Benjamin, Reyna, Silvestre, Ana, Horacio, Juan, Mauricio, and ALL of the others whose names I can't remember. We were genuinely greeted by EVERY one of them. Not once, did I hear "No" or "That will be an extra charge". The gardens are so well kept, the Baby Turtle experience was magical! The service in all the eating areas and pool was "spot on". This was the perfect getaway with my sister and then my husband. Having the Marina area so close was a good chance to step of the Marriott property but we could have easily eaten as well or better at Las Casitas or Mikado.

We loved that the Marriott Casa Magna was away from the noise of downtown and the other hotels and resorts. If you want nightlife, you may want to choose one closer to town or an All- Inclusive. This was a very relaxing experience and we were happy to not have loud music blaring and enjoyed the sound of the waves and birds.

We took an excursion with Vallarta Adventures to Las Caletas and enjoyed seeing whales, the parrots, monkey and snake. The Hosts were so much fun!

I travel a lot for work (Flight Attendant) and stay in a lot of hotels; this was one of the best vacations/stays I've ever had, in large part due to the "family" of Casa Magna Marriott.

Room Tip: I think all of the rooms have ocean view which is beautiful. Because I am a Marriott Rewards Member...
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  • Stayed: December 2013, travelled as a couple
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2  Thank akadga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarriottCasaMagnaPVR, Manager at Marriott Puerto Vallarta Resort & Spa, responded to this reviewResponded 2 January 2014

Dear guest,

I am really glad to read you had such an enjoyable stay with us. I am especially happy to know that the service you received from our staff was outstanding and will make sure to congratulate them.

It is also great to know that you had the opportunity to experience our Turtle Release program; this is a very special activity for us and is always a pleasure to share it with our guests.

Thank you once more for staying with us, we hope to see you back very soon and in the meantime we will be happy to provide you with any further assistance you may need. Please feel free to contact me at mhrs.pvrmx.dor@marriotthotels.com

Kind regards,

Teresa Paredes
Director of Room Operations

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Reviewed 21 December 2013

Now this was an awesome experience. There were a few checkin glitches but the general willingness of the staff to please the guests made it insignificant. The rooms are very nice and clean and room service is excellent. The restaurant and pool area has awesome ambience and character. A definite addition to my "Places to take the Family" list.

Stayed: July 2013, travelled on business
1  Thank trimbuster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 December 2013

Visited the Marriott again - been here a few times. The hotel is just perfect for location for us at least. Very close to airport ( 10 minutes and you are there ) , also walkable to 15 different restaurants in the Marina and that doesnt mention the 4 at hotel that are all good. The rooms are all the same bascically and very comfortable for couples. The pool and swim up bar make this a day spa resort with very comfortable hanging around all day. Victor by the pool is the man to get in his area for best service at hotel.

Room Tip: all rooms are basicall the same - quiter side is away from pool to outside of hotel -
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  • Stayed: December 2013, travelled with friends
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Thank Gerry B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 December 2013

very nice property away from the hustle of central PVR. a short 7min walk to the marina for a wide selection of restaurants, or a 100P taxi ride (15min) to the old part of PVR for great outdoor restaurants, shops, and bars. Thought about booking a tour while on vacation, book it with the concierge for the best recommendations. property amenities are very good, on the beach with a large swimming pool with customer service being their first priority.

Room Tip: rooms looking south, which are 85% of the property, give every angle an ocean view with pool side ac...
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  • Stayed: December 2013, travelled with friends
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1  Thank ArmyHapa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Marriott Puerto Vallarta Resort & Spa

Address: Paseo La Marina Norte 435 | Marina Vallarta, Puerto Vallarta 48354, Mexico (Formerly Casa Magna Marriott Puerto Vallarta Resort & Spa)
Region: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Top resorts Hotel in Puerto Vallarta
#5 Romantic Hotel in Puerto Vallarta
#6 Business Hotel in Puerto Vallarta
#7 Spa Hotel in Puerto Vallarta
#8 On the Beach Hotel in Puerto Vallarta
#9 Luxury Hotel in Puerto Vallarta
#12 Family Hotel in Puerto Vallarta
Price Range: £118 - £300 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Marriott Puerto Vallarta Resort & Spa 4.5*
Number of rooms: 433
Official Description (provided by the hotel):
Condé Nast Traveler named Marriott Puerto Vallarta Resort & Spa one of the top 10 Pacific Riviera hotels. Experience gorgeously appointed accommodations here at our hotel in Puerto Vallarta, Mexico offering relaxed and family-friendly luxury in the Marina Vallarta near top shopping, entertainment, golf and beaches. ... more   less 
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Also Known As:
Casamagna Marriott Puerto Vallarta Resort & Spa Hotel Puerto Vallarta
Casamagna Marriott Puerto Vallarta Resort And Spa
Marriott Puerto Vallarta
Puerto Vallarta Marriott

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