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“Great resort.Great location”

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Barcelo Puerto Vallarta
Ranked #29 of 123 Hotels in Puerto Vallarta
Certificate of Excellence
GreenLeadersGold level
Reviewed 18 April 2014

W e have been going to Barcelo for the past 25 years before it was Barcelo and was Mismaloya hotel.
The rooms are spacious but the food needs major improvement.
I want to acknowlege Veronica Sylva in guest relations.
She makes our trip extra special and her attention to detail is exemplary.
She goes above and beyond to make our stay extra special.
Its an all inclusive resort but the employees provide amazing service.

Room Tip: Rooms in building one are very charming and overlooks the fishing village next door.
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  • Stayed: April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Hagopyouredjian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PachecoR, Gerente at Barcelo Puerto Vallarta, responded to this reviewResponded 19 April 2014

Dear Guest,

I acknowledge receipt your comment post on April 18th, 2014.

We thank you very much for your kind comments and also thank you for choosing and trust Barceló Puerto Vallarta as your home far away from home, this motivate us to continue improving to leave a positive mark on each and every one of our customers.

We are more than ready to welcome you hoping you give us the pleasure of choosing us as your host to offer new and amazing experiences again.

All our best,

Rodolfo Pacheco
Gerente General / General Manager
Barceló Puerto Vallarta

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 17 April 2014 via mobile

Loved all seven days. We have been to 4 other all inclusive hotels in past years. The Barcelo is the best so far. Romms are large and spacious. Great beds, shower and patio. Very clean.We had read reviews after we had purchased our package and I was prepared for the worst. So pleased that we found none of the reviews to be what we experienced. Food was delicious. We especially enjoyed the Spanish and Italian. Our group of six and no one became sick. Beach is small but we really enjoyed the pool. I would also say that in our opinion upgrding to premier is unnecessary. Our room on the 3rd floor was lovely. Our other party had the family suite in premier and it was perfect for them. Two bathrooms and one king size bed in main bedroom and two singles in second room. Loved the size of property. You can find family easy.

Special thanks to two of restaurant servers Naurius and Claudia. Very gracious and attentive. Front desk Karen also was pleasant and very helpful. That is not to say other staff was not but they just stood out for us.

All and all great place to go!

Stayed: April 2014, travelled with family
1  Thank MollyinBC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PachecoR, Gerente at Barcelo Puerto Vallarta, responded to this reviewResponded 19 April 2014

Dear Guest,

I acknowledge receipt your comment post on April 17th, 2014.

In Barceló Puerto Vallarta we work with feelings, sensations, and experiences for you to have good memories of your trip to México and specialty of Puerto Vallarta and Barceló.

Our main goal is to give to our entire guest the service which we built our reputation like you tasted with our different staff you mention, Karen, Claudia and Naurius, they send you warm regards and hope to see you again back in your home far away from home.

We hope you give us the pleasure of choosing us as your host to offer new and amazing experiences again.

All our best,

Rodolfo Pacheco
Gerente General / General Manager
Barceló Puerto Vallarta

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 April 2014

We travelled to the Barcelo with our 2 young children. The resort was VERY clean and in good repair. We stayed in a family suite which was great to have the 2 bedrooms and 2 baths. The beds were very comfy. Nice pools. Resort is a really nice size.

Some cons: the food was pretty mediocre, but we didn't starve. My husband did get VIOLENTLY ILL our last 2 days there from something he had eaten. Towels were only replaced in our bathrooms some days, depending on who was cleaning that day. The beach had lots of sandflies and so we didn't spend much time there. The water was way too rough for kids to even wade in and the sand was kind of pebbly. Probably wouldn't return to this resort purely based on the beach. No free wi-fi at all!

My five year old pretty much had private day care each day at the kids club since hardly any kids seemed to frequent it. But the staff there (Marisol) was great.

We visited the nearby zoo which was a very short cab ride from the resort. Roads are definitely too rough to try and walk there with the kids.

Room Tip: Lots of room in the family suite! Would definitely recommend if travelling with kids.
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  • Stayed: March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Wanda W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PachecoR, Gerente at Barcelo Puerto Vallarta, responded to this reviewResponded 19 April 2014

Dear Guest,

I acknowledge receipt your comment post on April 17th, 2014. We thank you very much for your kind comments and also thank you for choosing Barceló Puerto Vallarta as your home far away from home that make us feel very special and motivate us to continue improving to leave a positive mark on each and every one of our customers.

Our main goal is to give to our entire guest the service which we built our reputation and return home with the desire to visit us again and recommend us to their friends and family, this is the best promotion and marketing program that we can have.

Your feelings about the services you receive will be corrected immediately, we regret your husband become ill at the end of the adventure, we hope he feels better now, your comments undoubtedly make us better every day so we thank you again for share them with us as the standard that Barceló Hotels & Resorts offers are too high.

In Barceló Puerto Vallarta we work with feelings, sensations, experiences for you to have good memories of your trip to México and specialty of Puerto Vallarta and Barceló.

We hope you give us the pleasure of choosing us as your host to offer new and amazing experiences again.

All our best,

Rodolfo Pacheco
Gerente General / General Manager
Barceló Puerto Vallarta

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 April 2014

Nice rooms, comfy beds, generally quiet at night, nice showers. Really enjoyed the beautiful pools and hot tub. Serving and cleaning staff all very courteous and did their jobs well. The beach is small, doesn't take long to walk from one end to the other. Family oriented resort. The couple of things I would like to see is free, or at least a reasonable wifi rate. Received 2 free days with WestJet package, but cost was $12.50 per day thereafter. There also seemed to be a shortage of face cloths, others on our floor experienced the same thing. We thought the food was wonderful! Particularly enjoyed the fresh crepes at the dessert bar.

Stayed: April 2014, travelled with friends
Thank Jennifer T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PachecoR, Gerente at Barcelo Puerto Vallarta, responded to this reviewResponded 19 April 2014

Dear Guest,

I acknowledge receipt your comment post on April 16th, 2014.

We thank you very much for choosing Barceló Puerto Vallarta as your home far away from home. I would like to thank you also for your kind sincerity about your experience with us, this motivate us to continue improving to leave a positive mark on each and every one of our customers.

In Barceló Puerto Vallarta we work with feelings, sensations, experiences for you to have good memories of your trip to México and specialty of Puerto Vallarta and Barceló.

About the service you mentioned were deficient we are going to take matter on that immediately, as our main goal is to fulfill and exceed the expectations of our guests.

Thank you for your openness and we hope you give us the pleasure of choosing us as your host to offer new and amazing experiences again.

All our best,

Rodolfo Pacheco
Gerente General / General Manager
Barceló Puerto Vallarta

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 April 2014

I have stayed in Barcelo's before and were fine. This hotel is far from fine,poor service and disgusting food.When you arrive your asked if you would like to upgrade, for this you receive a premium wrist band that allows you warm bottled beer from a premium club.$460 extra for a week,i did not purchase this but a friend did, not worth it!Getting a drink from a waiter by the pool is next to impossible and the food is the worst i have ever had.The rooms were big and the cleaners were good. The beach is small but nice and the area is nice.I have stayed at 15 to 20 all inclusive's in Mexico this one is not worth the money we paid!

Room Tip: there all the same
See more room tips
  • Stayed: April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Trevor R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PachecoR, Gerente at Barcelo Puerto Vallarta, responded to this reviewResponded 19 April 2014

Dear Guest,

I acknowledge receipt your comment posted on April 15th, 2014.

We appreciate the valuable time you are taking to share with us your comments. I take this opportunity to send you a sincere apology to not have met your expectations during your stay.

We know that taste is broken into genres, it is a shame we could not accommodate your tastes to enjoy a memorable holiday. Our Buffets are liked by the majority of our guests so they let us know in the surveys we carry out in the resort and also by Trip Advisor. It is unfortunate that you did not enjoy the creativity and delicious taste of our meals.

We regret your feelings about the service you received, assure you will be corrected immediately because your comments undoubtedly make us better every day.

We trust to have you here again and give us the opportunity to show the true service of Barceló Puerto Vallarta with which we are building our reputation and once again we apologize for any inconvenience caused.

Best Regards,

Rodolfo Pacheco
Gerente General / General Manager
Barceló Puerto Vallarta

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 April 2014 via mobile

The hotel itself is beautiful, and MOST of the staff are nice, but that can easily change if you loose your wristband. Mine came off in the ocean and they almost charged us for another night! Ridiculous! There are iguanas in the islands on the pools, which is a nice touch. I was going to give 4 stars, but got sick the last two days of our stay. I read some reviews of people with similar results after eating the food there, so watch out!

Stayed: April 2014, travelled with friends
1  Thank Jon A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PachecoR, Gerente at Barcelo Puerto Vallarta, responded to this reviewResponded 19 April 2014

Dear Guest,

I acknowledge receipt your comment posted on April 13th, 2014.

We appreciate the valuable time you are taking to share with us your comments. I take this opportunity to send you a sincere apology to not have met your expectations during your stay.

We regret your feelings about the service you received, assure you will be corrected immediately because your comments undoubtedly make us better every day and the standard that Barceló Hotels & Resorts offers are too high.

Regarding your comments about illness in the resort, I am glad to confirm you that we haven’t had any case of any virus or something around the resort. The cases we had past months were due several reasons like stress to the trip, or just for a change in their diet, another factor is the abuse in the consumption of food and beverages mainly alcoholic.

We trust to have you here again and give us the opportunity to show the true service of Barceló Puerto Vallarta with which we are building our reputation, and once again we apologize for any inconvenience caused.

Best Regards,

Rodolfo Pacheco
Gerente General / General Manager
Barceló Puerto Vallarta

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 April 2014

Let me start by saying that my family and I have traveled to many all-inclusive locations over the last 10 years. I usually spend many many hours looking at reviews and what fellow travelers have said on trip advisor prior to booking a vacation. Prior to booking this years vacation I did the same. When we arrived in Puerto Vallarta we were taken to the resort I had booked after much research (which is why I felt compelled to write a review) -- after entering the lobby it clearly was not a place that we wanted to stay. I won't name the resort on here although I can tell you it was rated much higher than the Barceló. After viewing the rooms and the resort itself I confirmed we needed to move locations. Our representative from Grayline (Charlie) was awesome in helping us through Expedia to relocate to another recommended location which was the Barceló. We couldn't have been happier. We were in Tower 2 and had been upgraded to a Premium status. The two bedroom, two bath was perfect for the 4 of us. The view was spectacular. The best thing about this resort is the beautiful grounds and the layout. We enjoy a resort that is not too overwhelming and large. We enjoyed the food at the buffet and reservation only spots. We had no issue getting reservations while there. We are not foodies so that is not our primary focus when traveling although I will say no one had any complaints and it was fresh and tasty. The staff was wonderful as well. The entertainment in the evening was good on 5 of the 7 nights. A couple shows left a lot to be desired but were still enjoyable. We spent most of our time hanging at the pool (which I must say are kept at the best temperature I have ever felt). We enjoyed playing pool games with folks we met and all around had a great experience. We also enjoyed the premium lounge to just hang out before dinner or after as well as the game room which had pool, air hockey, etc. They also have a great tennis court which my family enjoyed versing in for family fun. The beach is not your typical powder beach but was enjoyable to walk along and talk with the locals and play in the surf. Past posts have said that there is a big drop off which is true so you need to be careful when playing in the surf. Along the beach there is also a river that drops into it and flows back into the Puerto Vallarta area which was quite neat. There are not a lot of vendors that bother you which is nice and when approached by them they were not in your face about purchasing something and backed off easily if you weren't interested. While there we enjoyed a great excursion with Outdoor Adventures. It started off with a boat ride to another location then mule riding up a mountain and ziplining and repelling. Great family time. On the way back we stopped at a Tequila manufacturer which also was awesome with free samples and of course they were so good we had to buy some. The Barceló was a great location and I would recommend it. We are thinking of going back next year.

  • Stayed: April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank B D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PachecoR, Gerente at Barcelo Puerto Vallarta, responded to this reviewResponded 19 April 2014

Dear Guest,

I acknowledge receipt your comment post on April 13th, 2014.

We thank you very much for your kind comments and also we thank your representative for choosing Barceló Puerto Vallarta as your home far away from home and you for stay with us, this motivate us to continue improving to leave a positive mark on each and every one of our customers.

Our main goal is to give to our entire guest the service which we built our reputation and return home with the desire to visit us again and recommend us to their friends and family, this is the best promotion and marketing program that we can have.

In Barceló we work with feelings, sensations, experiences for you to have good memories of your trip to México and specialty of Puerto Vallarta and Barceló.

We hope you give us the pleasure of choosing us as your host to offer new and amazing experiences again.

All our best,

Rodolfo Pacheco
Gerente General / General Manager
Barceló Puerto Vallarta

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Barcelo Puerto Vallarta

Address: Zona Hotelera Sur Km. 11.5, Puerto Vallarta 48294, Mexico
Phone Number:
Region: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Top resorts Hotel in Puerto Vallarta
#17 Spa Hotel in Puerto Vallarta
#18 Luxury Hotel in Puerto Vallarta
#21 On the Beach Hotel in Puerto Vallarta
#23 Family Hotel in Puerto Vallarta
#27 Romantic Hotel in Puerto Vallarta
Price Range: £149 - £486 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Barcelo Puerto Vallarta 4*
Number of rooms: 316
Official Description (provided by the hotel):
Barceló Puerto Vallarta***** (formerly Barceló La Jolla de Mismaloya) in Puerto Vallarta, is an elegant, all-inclusive Mexican-style resort. It offers 316 completely renovated and comfortable suites with excellent service, leisure, history, beautiful scenery, exuberant flora and privacy.Relax after a hard day’s work in the hotel spa, catch some rays at one of the hotel pools or take time out to practice your favourite water sport. ... more   less 
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Also Known As:
La Jolla Mismaloya
Barcelo La Jolla De Mismaloya Puerto Vallarta
La Jolla Puerto Vallarta
Puerto Vallarta La Jolla De Mismaloya
Barcelo De Mismaloya
Barcelo Mismaloya Puerto Vallarta
Barcelo La Jolla Mismaloya

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