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“Beautiful hotel on the beach”

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Sheraton Buganvilias Resort & Convention Center
Ranked #30 of 124 Hotels in Puerto Vallarta
GreenLeadersSilver level
Fort Collins, Colorado
Level 4 Contributor
34 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Beautiful hotel on the beach”
Reviewed 19 June 2014

This is a very nice hotel in a great location with phenomenal, unobstructed views of the bay. The staff is very attentive, the rooms light and airy, has a good business center and a fitness center open 24 hours that is kept nice and cool. Windows are crystal clear. The pool and swim-up bar are fabulous. A few things to be aware of: There are no floors 2-12, giving everyone a high floor :). The internet was very weak on our floor, in the fitness center and poolside. The pool has little shade, keeping the water on the warm side. There is no all-day dining option other than the snacks offered poolside. Restaurants are open only at mealtimes. In spite of these, I give it a solid four stars. A great property.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Zelophehad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luis Fernando G, Director de Relaciones Públicas at Sheraton Buganvilias Resort & Convention Center, responded to this review, 8 January 2015
Dear guest:
We are really happy to hear that you had a wonderful time during your vacations in our resort, please let us host your next vacations in Puerto Vallarta so we can continue having memorable times together.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
  • Rooms
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (854)
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English first
Level 4 Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 17 June 2014 via mobile

Hubby and I spent 6 days here as we were at the International Living convention. Normally I hate hot humid locals but this is where the meeting was.
The front desk area is open air do not air conditioned which is not fun if you have to wait in line. They also tend to overwhelm you as soon as you get there explaining all their services. However they are over the top gracious,
Our room 1806 had a full ocean view The rooms are somewhat dated showing wear but were comfortable They are spacious and comfortable
The restraunts were just ok. They were remodeling one and the poolside Italian restraunt was never open so choices were limited to buffet or their sit down. The off the menu choices were slim and I had ordered ahi filet and they served it cold and when I sent it back to be seared it came back over cooked. With all the choices of restraunts. In Puerta Vallarta I recommend NOT eating at the hotel
The convention area was typical. There were too many chairs to a table crowding everyone so we were constantly trying to stack chairs to give everyone room.
Overall I give this hotel a 3-4. We had a convention price which was a great value that included free basic wi fi ( very unreliable ) and free breakfast buffet

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank snowdoc2001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luis Fernando G, Social Media Champion at Sheraton Buganvilias Resort & Convention Center, responded to this review, 19 June 2014
Dear Guest:
First of all let us thank the time you took doing this review. We love to hear what our guests have to say about our services because it helps us to improve day by day.
Regarding your comments, we are really sorry about your cold dinner. We are taking actions about this problem so it won’t be presented again.
Please give us the chance to host your next Puerto Vallarta trip, so we can show you that all that little errors will disappear.
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Echo Bay
Level 5 Contributor
94 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 17 June 2014

The hotel was extremely clean and beautiful. The food was good. As I read on tripadvisor, this resort recently went all inclusive and that is how I traveled. The rooms were very clean. THE STAFF did everything and anything to ensure you're happiness. They were amazing. Everyone smiling all the time. Check in was quick and easy. I found it strange that they didn't ask us if we wanted smoking or non smoking. We ended up in a smoking room and it didn't bother us as it didn't smell like a smoking room. We arrived late and the restaurant was closing. The host was quick to tell us that he would bring something to our room. Like I said they did everything they could to go above and beyond.

This is my second all inclusive trip. The first one they had entertainment on the resort. This resort brought in live music for dinners etc. but no real entertainment at night. They also had one guy as the activities staff. I kept reminding myself that it was the off season. That is the only thing I would change about the resort. Entertainment.

It was a great trip and I would go back to this resort again.

Oh I also went to the spa for the first time. Had a massage and a facial. Good value for the services received. The women there were absolutely amazing. All of them. It was an experience I will need to repeat!

Room Tip: We were in room 1501 at the end of the hall. A long walk from the elevators, but it was very quiet...
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  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Aarebo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luis Fernando G, Social Media Champion at Sheraton Buganvilias Resort & Convention Center, responded to this review, 19 June 2014
Dear Guest:
We are really glad to hear that you had a great time during your stay at Sheraton Buganvilias. Regarding your comment, we are remodeling the La Villita Restaurant just to attend you as you deserve.
It’s great to hear that you enjoyed a relaxing time in the SPA. About the smoking room, we are really sorry about this, we are taking actions in order to offer a better service to all our visitors.
We really want to continue counting with your preference the next time you come back to Puerto Vallarta again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
Reviewed 16 June 2014

My husband and I just stayed for a short 6 day vacation. We had the most wonderful time. EVERYONE was so helpful and friendly, but one person in particular went out of his way to make our stay very special, Alfredo Jimenez. Finding out that we were celebrating our anniversary, he decorated our room with a "towel" bride/groom display in the middle of the bed and made a path to the bed from the door out of flower pedals! Just beautiful and so thoughtful. He also took the time to actually walk with us to different locations in the hotel and time share areas, as did most of the other people who were asked for directions. Everyone in this hotel goes out of their way to make your stay perfect. We loved it so much that we ended up buying a time share and plan to visit now several times a year! Great Vacation!

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Diane F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luis Fernando G, Social Media Champion at Sheraton Buganvilias Resort & Convention Center, responded to this review, 19 June 2014
Dear Diane:
It’s great to hear all about your experience in our hotel. We are really glad to hear that you had a memorable time during you stay in Sheraton Buganvilias.
We always are looking to go beyond the expectative of all our guests in order to make a great time and new great memories for all.
We are sure that when you return to Sheraton Buganvilias, you will continue happy to be with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 5 Contributor
80 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 13 June 2014

This really is a nice hotel but only 4 stars because the beach is very rocky so the beach experience here was not the best. There are 13 floors but for some reason the elevator shows 23. We stayed on the 11th floor overlooking the ocean in a lovely room with towels shaped as swans on the bed upon arrival, a very cute touch. In fact everything was clearly aimed towards a pleasant experience. We were in a club room which meant that a light breakfast and evening snacks were available to us on the top floor. Worth the extra I think.
The biggest complaint we had was that there was a pretty hard sell for their "vacation packages" (time share) Just say "no" from the start and you will save a lot of time. We got sucked in because of the offers of complimentary massages, breakfast and cocktails but really it was not worth the 3 hours that the presentation took although the rooms shown to us were lovely.
Food here is fantastic with lots of choices on the buffet tables.
We preferred swimming in the pools because of the rocky beach but lounging on the beach at sunset was delightful.
It is about a half hour walk to Puerto Vallarta but as far as i could tell there are no hotels on the beach in town so The Sheraton seemed like a good choice for us.

Room Tip: Go for a floor high up and a room overlooking the ocean.
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank zepkar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luis Fernando G, Social Media Champion at Sheraton Buganvilias Resort & Convention Center, responded to this review, 16 June 2014
Dear Guest:
We really want to thank your words about our service and pools, it’s always a pleasure to hear that you had enjoyed a great time with us during your stay.
Regarding your comment about the beach, we have to say that we are waiting the las arranges in order to bring machinery to clean the beach and leave it more swimmable for everyone!!! You will love it.
Please let us continue hosting your Puerto Vallarta vacations the next time you return to México.
Sincerely
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Northampton
Level 6 Contributor
249 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 13 June 2014

I got a great rate for a club room on the top floor due to it being off season. It has benefits. However, when I was first taken to it, I noticed the room was right next to the club room and internet stations. I thought it may be too loud. I was assured it was not but was shown another room just in case I wanted it. It was most thoughtful of the staff, with a busy conference, to offer the time and attention they did. By the way, that room is indeed quiet....and very convenient.

Efrain was especially friendly and helpful in the club room. The reservation staff and housekeeping staff are top notch. I would stay there again if I am ever in PV. Also---not to be missed---the legendary Sunday brunch. It is a day, and the food and music are sublime.

Room Tip: The club rooms are for adults only. They are the three top floors and are quieter. Off season rate...
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  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NorthamptonSyd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luis Fernando G, Social Media Champion at Sheraton Buganvilias Resort & Convention Center, responded to this review, 16 June 2014
Dear Guest:
We want to thank your comments about our service, we really enjoyed to serve you during your stay in our hotel.
Regarding your comment, of course Sunday brunch is a great tradition in Sheraton Buganvilias and in all Puerto Vallarta; many local people come to enjoy it and to share great memories with their family and friends.
Please let us continue being your host the next time you come back to Puerto Vallarta.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mississauga, Ontario, Canada
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 June 2014

Our vacation in this hotel was fantastic we enjoyed everything there, the people very nice. All the variety of restaurants was amazing, the food really great. Our room was cleaned, what can i say, I really like and enjoyed the vacationa there and i cant wait to come back. Thank you people. For the amazing vacations.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cestelaperez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luis Fernando G, Director de Relaciones Públicas at Sheraton Buganvilias Resort & Convention Center, responded to this review, 8 January 2015
Dear guest:
We are really happy to hear that you had a wonderful time during your vacations in our resort, please let us host your next vacations in Puerto Vallarta so we can continue having memorable times together.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Buganvilias Resort & Convention Center

Property: Sheraton Buganvilias Resort & Convention Center
Address: Boulevard Medina Ascencio 999 | Zona Hotelera las Glorias, Puerto Vallarta 48330, Mexico
Phone Number:
Region: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Puerto Vallarta
#12 Top resorts Hotel in Puerto Vallarta
#18 Spa Hotel in Puerto Vallarta
#18 Luxury Hotel in Puerto Vallarta
#23 On the Beach Hotel in Puerto Vallarta
#26 Family Hotel in Puerto Vallarta
#30 Romantic Hotel in Puerto Vallarta
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Sheraton Buganvilias Resort & Convention Center 4*
Number of rooms: 473
Official Description (provided by the hotel):
Relish the sun, the ocean, the extended landscaping, the entire exhuberant nature of the tropic from your own Deluxe ocean view room or the unique Ocean Front Shertaon Club Level. A few steps away from traditional downtown and 4 miles from Vallarta's International Airport. Appreciate a peaceful afternoon stroll on renovated Malecon and savor the friendliness of the locals; admire the city's distinctive architecture with red-tiled roofs, lush tropical gardens, cobblestone streets and the Guadalupe church.Enjoy our fine cuisine restaurants and bars, shop a variety of clothing, silver and souvenirs in the boutiques, and relax in the SPA taking an unparalleled massage in our unique cabin's next to the ocean or immersed in lush gardens. ... more   less 
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Also Known As:
Sheraton Buganvilias Resort And Convention Center
Sheraton Buganvilias Hotel Puerto Vallarta
Sheraton Puerto Vallarta
Puerto Vallarta Sheraton

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