We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Luxury it is not”
Review of Los Tules Resort

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Los Tules Resort
Ranked #46 of 124 Hotels in Puerto Vallarta
Certificate of Excellence
New York City, New York
Level 6 Contributor
136 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
“Luxury it is not”
Reviewed 25 September 2012

I read several reviews before visiting in Sept. 2012 but still I had a few surprises. My largest problem was: I had to light the stove with a match ! I was so shaken, it keep blowing out or I turn knob in wrong direction and fire went out several times. Once I got a fire I cooked everything at once and stored in ice box. I usually swim after the sun started to set, I found the pools all had warm water some too warm for swimming. The only spa they had was not working well, I was told they will fix it. I was in the very last building far away from Bldg 6 that others said to stay away from. The Resturant was cheap and the food was good but the Rum forgot to join my drink! The time share people was very nice but like other places the 90 minutes turned in 3 hours or more. What you will do for a free trip! smile. My free trip was suppose to be a tour on a air condition bus; I sit in the lobby, first to arrive then a family of 6 then a family of 4 then a couple. Well I speak English only and when a Tour guild can in the lobby she call off all their name but I didn't hear anything that sound like my name. So I went over to Guest Services and ask was I suppose to following the other people? I was told yes, I let them all know I did not like being over looked, after all I spoke with Guest Service and was told to sit, the tour guild had my name on list but didn't call it. (easy name I should add). The bus was an open air bus, when we stop to go in a Jewelery Store and bathroom stop I ask driver when am I going to get on my Air Condition Bus? The Bus drivers spoke to each other and I was put on the bus I was suppose to be on. Did I mention I go to Mexico for 9 year now so I know what I am suppose to get! Everyone else stayed on that Hot Open Air Bus all day. I know because we made the same stops. LOL The cleaning services was great, I could complant about smaill things but no real need. The Beach is better on either end of property, you can walk off our property on to other and its ok. A wonderful very large Mall right across the street, they want you to walk in and out the main gate but if you are in bulding 20 or so, you can cut right across the parking lot, cross the street and save 15 or 20 mins. walk. I found that out midway my trip, LOL.
They do not take all credit cards! I gave them a Discover Card at check out and after I signed off on the sale. The Reservations Manager Mario Sanchez told me Park Royal does not except Discover Card I ask why he had no good answer even before he came out of his office he made me wait then he spoke with a man for a long time about personal things then the wife came and he spoke with her and another female all while he knen I was waiting to speak to him since the guy helping me did not speak English at all. The front desk was ran by people that spoke no English, I had to look around myself for someone to help me! the worker pass by without an answer to my Good Morning each day! Perhaps they are told not to be friendly because a smile is a smile and it is always a good thing right !
Anyway I meant two wonderful couples and I guy that will be my new emails buddies, the guy now lives in Mexico from the States! Will stay intouch till next I visit !
Could be a Los Tules love connection, smile.
Oh you have to go on the Pirate Ship ,seen the show 9 times and love it each time!
Next year I will return to my time share next door (Sunshine Plaza) the new tall Orange building.
Employee are very funny even the ones that speak no English, make you feel like family. smile

Room Tip: If you want piece of mind Building in high numbers I was in 20. Like noise Unit #6 I was told.
See more room tips
  • Stayed September 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank SadeNY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

505 reviews from our community

Traveller rating
    174
    189
    66
    33
    43
See reviews for
210
109
12
4
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (105)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Annapolis, MD
Level 4 Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 24 September 2012

My friend and I stayed in a one bedroom condo at Los Tules Resort in December, 2011. It was on the third floor and yes, there are no elevators, so it wouldn't work for small children or handicapped vacationers. However, the condo was beautiful, with french doors that opened all the way around, so you had an open air concept. Nice kitchen, beautiful view and yes, the mattresses are very firm. Alway have been, and always will be, when you're in Mexico. The front desk women are "required" to pitch a presentation, but I just said I was not interested at all, and they did not hound me. The grounds of this resort are beautiful, well manicured and vast. There are many pools, but the water is not heated, so it's nippy. The food at the little poolside restaurant was delicious, and we actually had dinner there 3 different nights. We also loved the "special" margarita's with Grand Marnier. This resort is very quiet and peaceful. There are no activities, music, etc. (one of the waiter's will sing for you, if you'd like!). Just relaxation at it's best, and friendly staff. Also, extremely large and effective fans in the condo, made it cool and comfortable. I would definitely go back, in fact we ARE going back in January 2013. My only issue, was the beach towel office, was ridiculously far away from the beach or pools. Would be nice to open a stand, somewhat closer to them. Oh, also, there is a great grocery store (Solaris) right across the street, to stock up your kitchen.

Room Tip: I booked through Royal Holiday Club
See more room tips
  • Stayed December 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 5oclocksomewhere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mexico City, Mexico
Level 5 Contributor
26 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 12 September 2012 via mobile

My wife and me were at this property back in August, as part of a timeshare, the experience was good in general, large property with quiet gardens to walk, not so clean swiming pools with cold wather in most of them, avarege staff at front desk, friendly bell boys and waiter at Cafe Chapultepec, good food at this restaurant athough pricey for its value, very good room service but have to pay everything in cash or credit card there is no room charge, our aparment with nice sea view and three bed rooms was dated but well maintained, the bed and pillows were really unconfortable and some pillows were dirty, they recently change common air conditioner for mini splits (nice touch) the cleaning was done daily by a friendly apartment maid; the resting beach place was old and with trash from the day before, the place for beach towels was far from the main places and at the parking lot; the property is near down town and main places for fun and dinner, I recomend this place in the future although they have to make changes.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Leon G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marin, CA
Level 5 Contributor
79 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 8 September 2012

We were here in August . First as to Puerto Vallarta itself, we were worried about heat, rain and bugs, coming as we were in what we had heard was the hot-rainy-buggy season. While there was some heat, some rain and some bugs it was not nearly as bad as imagined. As to Los Tules, this is a good deal for the price. There is no luxury, however, three of us were in a two story, two bedroom condo with three bathrooms, kitchen, peak-a-boo ocean views and a large balcony ... plenty of space to stretch out. The ocean beach was not much at all, but the grounds and numerous pools were well kept up. I have heard that rooms in one of the buildings get a lot of noise from a nearby disco and late at night I could hear a far away thump thump thump from it, but not loud enough to keep me up. This is not a luxury place, and there is not much to do on the actual premises, but it was a good base camp from which to explore the area. The restaurant by the main pool has a very limited menu, but comes in handy.

  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank REH999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Walnut Creek, California
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 14 July 2012

Stayed in rooms #1201 and 1203.Pros: Patio twenty yards from ocean. Excellent comarardere with couple we stayed with. Staff very polite and helpfull. Maid repaired airconditioner, see below.Cons: Killed four large cockroaches in two days at night.Had to spray room myself to keep bugs down, even though resort foged outside daily. Iimmediatley reported batroom fan and dinning room light not functional. Never repaired, nor do I think it will be, shower/tub ceiling moldy black and clothes line in tub very black with mold. On our arrival the night of 7/9/12 air conditioner went out a 2:00 a.m. reported first thing in the morning to staff and not fixed until the afternoon by the wonderfull maid who went to town to get new breaker. Used every towel available to seal doors and windows to stop rooms from thorouhly flooding the night of 7/10, Poor lighting through out units. Took one hour to brew a pot of coffee. Overall dirty rooms.

  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Mark M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 13 July 2012

TERRIBLE! EXPERIENCE! STAY AWAY!!!!!
1- Once I arrived to Los Tules they assigned me a ridiculous studio! with no beds!! WTH?! when I had booked an average size room with 2 queen beds.
2- I have a 3 year old with the impairment to walk;therefore, we requested upon arrival a ground level room for wheel chair accessibility and the staff fail to provide my request... we HAD to work with the issue and we were given a room in the 4th floor with NO ELEVATOR. The entrance to the replacement room had additional spiral stairs; therefore, the lack of space force us to leave the wheelchair downstairs and shortly after one of the staff members called and shouted (with the most horrible attitude) about this issue, so I had an altercation with this horrible woman AGAIN that has never happened to me in any of the resorts/hotels I've stayed at.
3-The staff is beyond RUDE! I lived several years in PV and stayed at several hotels and I have never been spoken to in such an uncivil manner. There was never a manager on the premises and they are all incompetent individuals!
4- OHHH and I had my iPod Touch stolen! so I notify the front desk and they only asked me to fill a report!!!!! no replacement! no check! no apology!!! NOTHING --- Again WTH?!
Long story short! STAY AWAY FROM THIS AWFUL HOTEL!! ITS A JOKE!

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Claudia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mexico City
Level 6 Contributor
104 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 9 July 2012

It is a nice place to go with the family. Nice houses with moderate furniture. There is no luxury but the location is great. There are plenty of pools around which avoids to have full pools

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Regina_Martha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Puerto Vallarta hotels
0.4 mi away
Fiesta Inn Puerto Vallarta Isla
Fiesta Inn Puerto Vallarta Isla
#54 of 124 in Puerto Vallarta
61 reviews
3.4 mi away
Emperador Vallarta Beachfront Hotel & Suites
Emperador Vallarta Beachfront Ho...
#60 of 124 in Puerto Vallarta
318 reviews
5.3 mi away
Costa Sur Resort & Spa
Costa Sur Resort & Spa
#35 of 124 in Puerto Vallarta
1,403 reviews
Show Prices
Show Prices
Show Prices
0.5 mi away
Puerto de Luna Pet Friendly and Family Suites
Puerto de Luna Pet Friendly and ...
#65 of 124 in Puerto Vallarta
211 reviews
4.3 mi away
Playa Conchas Chinas Hotel
Playa Conchas Chinas Hotel
#81 of 124 in Puerto Vallarta
160 reviews
3.3 mi away
Playa Los Arcos Hotel Beach Resort & Spa
Playa Los Arcos Hotel Beach Reso...
#26 of 124 in Puerto Vallarta
2,632 reviews
Show Prices
Show Prices
Show Prices

Been to Los Tules Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Los Tules Resort

Property: Los Tules Resort
Address: Blvd. Fco. Medina Ascencio s/n | Zona Hotelera C.P., Puerto Vallarta 48300, Mexico
Region: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#20 Top resorts Hotel in Puerto Vallarta
#25 Spa Hotel in Puerto Vallarta
#36 On the Beach Hotel in Puerto Vallarta
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Los Tules Resort 2.5*
Number of rooms: 100
Official Description (provided by the hotel):
Los Tules Park Royal is located within Los Tules right in the hotel zone in Puerto Vallarta, Mexico. An oceanfront condominium-style resort located 2 miles from the airport and 3 mile from downtown Vallarta. Los Tules is nestled on a twenty-acre plantation of coconut palms fronting a half-mile of beautiful sandy Bandera's Bay beach. Stroll along the brick-tile footpaths, through lush tropical gardens to your private colonial Mediterranean style condo. All rooms are designed to be used as separate units with individual entrances but can be combined into a full condominium with interconnecting doors, should the same party book more than one room. You can also enjoy our 7 swimming pools, 4 children pools, poolside restaurant-bar, 5 lighted Tennis courts and if you like golf, Puerto Vallarta's most challenging golf courses are just minutes away! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Otel, Booking.com, Travel Republic (UK), Hotels.com, TripOnline SA and Cancelon so you can book your Los Tules Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Los Tules Hotel Puerto Vallarta
Puerto Vallarta Los Tules
Los Tules Puerto Vallarta

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing