Friendly is what it says it is. Other than one exception, the staff were always ready to help and always smiling. The exception was when my bag was missing when I checked in with our group. Not one front desk employee did any more than say they weren't responsible, and were very defensive. Only the bellhops showed concern, but there was nothing they could do. I had to beg for almost two hours for the front desk staff to call the travel agency or call the hotel where other passengers disembarked. After wasting precious hours, a passenger came to the lobby with my bag, which they took in place of theirs, even though it was clearly tagged and ribboned much differently from theirs. They had dropped off MY bag in their room while they went to lunch. I was both relieved and annoyed. The hotel staff had led us into another area to check in, without our bags, which I will not do again.
I still give the hotel a high rating because, despite the luggage incident, everyone made sure we had all we needed and wanted. I could see that some people came time and again and became friends with some of the waiters. It is nice to feel welcomed. I had a quiet room (1406), which is important to me. The bed was comfortable and the pillows were okay, too. Despite being relatively old, the hotel is very clean. The food was abundant and the drinks never watered down like they are at some all-inclusives. The hotel has an infinity pool for adults only, which is a plus. Friendly had a beautiful Thanksgiving dinner for their guests--Canadians, Mexicans, and those of us from the USA. About 48 round tables of 10 were set up on the beach and dinner was at sunset. At that moment, I realized how much I had to be thankful for. After dinner was entertainment, then live music for dancing. It was the first time I have been without family or Thanksgiving, and I am thankful to Friendly for making it a memorable one.
- Official Description (provided by the hotel):
- Enjoy the best all-inclusive vacations in Puerto Vallarta, Mexico with the friendliest hotel! Friendly Vallarta Beach Resort & Spa offers incredible location in the hotel zone and a wide range of fun experiences. Friendly Vallarta Beach Resort & Spa is located in one of the most precious bays of the Mexican Pacific, with a unique location in front of the beach, in the heart of the hotel area. ... more less
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- Also Known As:
- Hola Puerto Vallarta Club & Spa
- Hola Vallarta
- Hola Puerta Vallarta
- Hola Hotel Puerto Vallarta
- Hola Puerto Vallarta Resort
- Hola Club Puerto Vallarta
- Hotel Hola Vallarta
- Hola Resort Puerto Vallarta
- Hola Club Spa Puerto Vallarta