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“Will be back because of the staff!”

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Friendly Vallarta All Inclusive Family Resort
Ranked #20 of 124 Hotels in Puerto Vallarta
Vancouver, Canada
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Will be back because of the staff!”
Reviewed 20 December 2013 via mobile

Indeed a friendly hotel... Shoutout to Raul & the waiters: kalusha, carlos, etc...Shoutout to waiters in the Gourmet Restaurant and great bar tenders: Joel & David... Cook Lucy- awesome omelets
Also to Pamela.
Not a 5 star accomodation but it was an excellent treatment.. They will try their best to make you happy...
Awesome location... Walking distance to malls , bank (scotiabank) and yes... Starbucks!
Could use more activities at night tho ' for adults like us...

Stayed December 2013, travelled as a couple
Helpful?
1 Thank workhardplayhard2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Friendly V, Gerente at Friendly Vallarta All Inclusive Family Resort, responded to this review, 23 December 2013
Dear Angge S:

Thanks for sharing your experience, we are very happy that everything has been perfect during your stay, and please come back soon we would love to see you once again! :)
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
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  • Cleanliness
Traveller tips help you choose the right room.   Room tips (716)
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English first
Colorado Springs, Colorado
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 19 December 2013

We just returned from a wonderful week at the Friendly. This is absolutely the best place to go in Puerto Vallarta for a down home, relaxed, and worry free stay. The staff of this hotel is without question the most guest friendly in the whole region. The hotel definitely lives up to its name. Our favorite was the beach. It is just steps from the hotel. There are palm trees, palapas, nice beach chairs and a bathroom right on the beach which makes it really convienient. There is a wonderful infinity pool that looks out over the beach and ocean.Also there is a restaurant right on the beach that serves a variety of sandwiches and occassionally some buffet items as well. Some days they cook on the beach, such things as barbecued mahi mahi and other fish with all the neccessary trimmings. The employee that takes care of the beach area is named Abraham and he is a jewel. If you want beach lounges, chairs, umbrellas, etc. all you have to do is ask and they are immediately available. If you like beaches, it will be an experience that you will long remember.

Our room was one of the standard rooms in the tower with beds, tv, a balcony and of course a nice bathroom. It was extremely clean even though the hotel is an older one. Our beds were comfortable and we could open the balcony doors at nght and here the ocean waves crashing on the beach. What a restful sound to put you to sleep. The air conditioning worked well but we only used it in the afternoon when we returned to the room. We left it off a night so we could enjoy the fresh air.

The food is excellent. The variety is good and even though the standards of beef, chicken, pork and fish are served almost every day, it is always in a different manner. On some nights they have a pasta station where you can get any kind of pasta dish that you desire. Some nights they have roast turkey or pork or beef and they always have a good variety of salad fixings. They have a gourmet restaurant which requres reservations but the food is worth it. Truly exceptional. My personal favorite is Mexican Fiesta night which is served on the mezzanine in the ballroom. The food is wonderful and traditional mexican, not the tex-mex that you get in some resorts. They do all of their own baking in house and on fiesta night they make little home made mexican donuts. They are so good.

There are two bars, one on the beach for daytime use and one in the lobby that opens at 5 PM. The drink variety is good and the drinks are well made if you know what I mean. They serve Corona on tap and it is always cold. They have shows in the evening either in the main theater or in the lobby and the activity staff does a wonderful job of entertaining.

The front desk reception staff is always helpful and if you need anything they will always endeavor to help get it for you.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Charlie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Friendly V, Gerente at Friendly Vallarta All Inclusive Family Resort, responded to this review, 23 December 2013
Dear Charlie C:

Thanks for everything you say about us and about your recent stay. We are delighted to know that you will return soon and we will be waiting for you :) to continue treating you as you deserve!!! :)
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Ontario, Canada
Level 3 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 18 December 2013

Would like to start and say THANK YOU to the friendly staff at Friendly Vallarta. They all go above and beyond to make your stay a pleasure and welcome you back with open arms. The food is good and they offer to make you anything you desire. The beds a bit hard, we asked for a foam pad to put on top, it was delvered immediatly. This is our 8th trip to P.V. and our 2nd stay at Friendly. Will we go bak to theis resort???? You bet, can't wait ot get there.

Thanks again management and staff at FRIENDLY

Room Tip: These are all ocean view rooms, so you get a good room no matter what.
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
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Helpful?
2 Thank rjmca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Friendly V, Gerente at Friendly Vallarta All Inclusive Family Resort, responded to this review, 23 December 2013
Dear rjmca:

Thank you so much for your review, we feel really flattered. All your words are a great reward to us. We hope to see you soon! :)
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Armstrong B.C.
Level 3 Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 16 December 2013

Have just returned from a 7 day trip at this resort, we were there 6 years ago and always said we would go back,, unfortunately it is starting to show it's age and the wear and tear of guests.. The room was clean,seems like the floors are all so important, nice and shiny,, but the beds are horrible, so hard.and really gross looking if you pull the sheets back... The plate holding the glasses was broken, huge chip in it,, only 2 bottles of water for the whole stay,The silicone around the toilet was disgusting,,Having a shower was really a hot and cold shower at the same time.... I do not stay at 5 stars and I do not mind a 3-4 star, but this place is definately needing an update.. I know people love "double double" but really... still saying it 6 years later??? They make awesome porridge with milk, but you have to ask for it,, (worth the tip) and yes Abraham is great,, he actually remembered us from years ago.. It is popular with the Mexican people also and when they come they come to party and it was a traditional time for them celebrating the birth of Virgin Mary, so it was loud and the pool was full..... All in all, if they do a update that would be a reason to go back,, but there menu, rooms, lobby,all need help..

Room Tip: All rooms 3rd or 4th floor up have awesome view of the ocean.
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank lovemexico70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Friendly V, Gerente at Friendly Vallarta All Inclusive Family Resort, responded to this review, 23 December 2013
Dear lovemexico70:

Thanks for sharing your experience with us. We have good news for you, we are renovating the rooms for next year and we are confident that you will see the changes. Feel free to visit us again, we will be happy to assist you as you deserve :)
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Weyburn
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 December 2013

We just got back from a 7 day vacation at this resort. It lives up to its name. The staff were very friendly and very helpful .The front desk staff went above and beyond to helps us. Thanks to Abraham who sets up chairs and unbrellas on the beach. This guy works very hard and always has a smile! The rest of the staff were just as great. The rooms were very clean and the food good. It's a smaller resort and we met some great people. We will be back next year.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Darcy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Friendly V, Gerente at Friendly Vallarta All Inclusive Family Resort, responded to this review, 16 December 2013
Dear Darcy M:

It has been a pleasure to read all about your experience with us, we are glad to hear that you enjoyed your stay! We hope to see you soon :)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
British Columbia
Level 5 Contributor
52 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 15 December 2013

Just returned from a 10 day vacation at this resort. It is truly named FRIENDLY for a reason. Accolades go to the many staff who help run this resort (from Bus Boy, Reservations Desk, Activity Coordinators, Cleaning Staff, Servers, Cooks, Maintenance Staff, and beach support).
Special recognition goes to Abraham, the fellow who gets your lounge chairs, foam mattress', table and umbrellas on the beach. He always had a BIG smile, worked very hard and always had time to have a little chat every morning.
Food was good. My husband and I liked breakfast the best as there was always fresh fruit, yogurt, eggs, bacon, pancakes, refried beans, etc. Lunch and suppers at the buffet & beach restaurant were equally good. We always found something we liked to eat. The Gourmet Restaurant (reservations required) was very good. We attended that restaurant for 4 meals and enjoyed the elegant setting and excellent service (the menu stays the same, your choice of 4 or 5 appetizers and main entres).
There were always lots of activities from kayaking, beach volleyball, bingo, yoga, aquafit in the pool, spanish lessons, cooking lessons on the beach.
I noticed that the average age would be middle age, from 40-70. I think that teenagers might get a bit bored at this resort. But it is definitely perfect for couples.
Keep in mind that the resort is an older resort hence the furniture is worn and dated such as the couches in the lobby. But if you can bypass slightly older furniture ... you should have a great time. The resort is super clean. Staff are always cleaning. There is free internet access. Our room overlooked the ocean, Room 2103. Very large and nice and had a fridge (not all rooms have fridges). Will definitely return.
The only negative that I found at this resort was the amount of smokers sitting around the pool and the beach. Perhaps the resort could designate an area specifically for those that want to smoke.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Syl_Brad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Friendly V, Gerente at Friendly Vallarta All Inclusive Family Resort, responded to this review, 16 December 2013
Dear Syl_Brad: Thank you so much for everything you say here on Tripadvisor, this will be really helpful to others, we really appreciate your suggestions. Come back soon, we will miss you! :)
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Saskatoon, Canada
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 10 December 2013

Just got back from a week at the Friendly. Had such a great time. The staff were amazing!! Whatever we wanted or needed they provided. They all are so wonderful. The food is great. The staff is beyond description. Yes, they are that good!! We met guest after guest who had returned many times because of the personal service. Outstanding!! Thank you. Thank you. We will be back.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Debby56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Friendly V, Gerente at Friendly Vallarta All Inclusive Family Resort, responded to this review, 16 December 2013
Dear Debby56.

Thank you so much for your excellent review, all your stay was very well detailed and we loved reading about it. Thanks for all the good things you said about us, we will be waiting for you on your next visit :)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Friendly Vallarta All Inclusive Family Resort

Property: Friendly Vallarta All Inclusive Family Resort
Address: Km 2.5 Blvd. Francisco Medina Ascencio, Puerto Vallarta 48300, Mexico (Formerly Friendly Hola Vallarta Resort and Spa)
Phone Number:
Region: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Top resorts Hotel in Puerto Vallarta
#13 Family Hotel in Puerto Vallarta
#14 On the Beach Hotel in Puerto Vallarta
#17 Business Hotel in Puerto Vallarta
#21 Romantic Hotel in Puerto Vallarta
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Friendly Vallarta All Inclusive Family Resort 3.5*
Number of rooms: 218
Official Description (provided by the hotel):
Enjoy the best all-inclusive vacations in Puerto Vallarta, Mexico with the friendliest hotel! Friendly Vallarta Beach Resort & Spa offers incredible location in the hotel zone and a wide range of fun experiences. Friendly Vallarta Beach Resort & Spa is located in one of the most precious bays of the Mexican Pacific, with a unique location in front of the beach, in the heart of the hotel area. ... more   less 
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Also Known As:
Hola Puerto Vallarta Club & Spa
Hola Vallarta
Hola Puerta Vallarta
Hola Hotel Puerto Vallarta
Hola Puerto Vallarta Resort
Hola Club Puerto Vallarta
Hotel Hola Vallarta
Hola Resort Puerto Vallarta
Hola Club Spa Puerto Vallarta

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