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“It's about the ambiance” 4 of 5 bubbles
Review of Friendly Vallarta All Inclusive Family Resort

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Friendly Vallarta All Inclusive Family Resort
Ranked #19 of 127 Hotels in Puerto Vallarta
Varennes, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“It's about the ambiance”
4 of 5 bubbles Reviewed 7 April 2014

We stayed at the Friendly from March 14th to 28th, It was our second time in PV and 1st time in an all-inclusive resort, personally I am not much of an all-inclusive type but sometimes you must go along with the majority.
As mentioned by many reviewers, the Friendly is an older resort even though they have completed some renovations. However once you realize that it’s pretty clean, you forget about some of the outdated decorations and enjoy the vacation.
At the Friendly it’s all about the ambiance, the facility is quite acceptable, the food is good and people are cool, especially the staff, they’ll do all they can to service you well and you don’t get that nagging feeling that they’re waiting for a tip and they’re grateful when they do get one.
We also like the fact that you could catch a bus for the old town right in front of the hotel, so when you want to experience other types of cuisine it’s easy and cheap to go downtown.
I’ll take the freedom to suggest some improvements:
- Working gym equipment(I don’t mind older equipment as long as it’s working)
- Hooks in the women’s beach toilet(a suggestion from my wife)
- More brands of cereals

Room Tip: The higher the better
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  • Stayed March 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank Eric B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Friendly V, Gerente at Friendly Vallarta All Inclusive Family Resort, responded to this review, 10 April 2014
Dear Eric B

Thanks for sharing your experience with us will be very helpful for other guests. As we just mention in other reviews we have great news! We inform you that we are renovating rooms, hallways, lamps, and we have new elevators, new furniture in restaurants, plasma tv in all rooms, new bedding, among other things. We appreciate your suggestions, help us to have a better place. We hope to see you soon, so you can enjoy these changes :)
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (694)
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  • Any
English first
Ajax, Canada
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 7 April 2014

We hunted tripadvisor for which hotel we were going to stay at in PV. We made the right choice.
We have been to PV over 15 times.

Let me go through each category

Room
-yes, needs updating especially the bathrooms but they were spotless and everything worked, better water pressure than at home. There was a ton of storage space. The rooms are being updated to entrance cards instead of keys. The safety deposit box was ancient but it worked great. I believe they will be updating these soon as well. Big TV. Beds were very firm. Called for a topper and they were there in 15 minutes with extra pillows. The view from the balcony was one of the best that we have seen.

Food
Standard but better than average, always seemed fresh at the buffets, they did not let it sit for long. The sunset grill was a la carte and the food was very good, we also had breakfast here every morning (you can also go down to the buffet for breakfast). The snack bar was great for a light snack (they had beach service as well). The gourmet restaurant was also good. They made donuts beside the pool one day which were heavenly.

Drinks
Not a problem, the white wine was good, the red not so much. They made whatever you wanted. I am not too picky on brands. We went out into town a couple of nights and ordered specialty brands

Pool/Beach
I have to say that I floated in the adult pool most of the week, I only went into the general pool to play tequila volleyball (hello to all my Canadian friends that I met while playing) The pools are heated and very clean. Hot tubs were actually really hot which is hard to find down south.
The beach is big compared to some of the other resorts we walked to while we were there. Not to worry about finding someplace to lay or sit. If you need shade, the staff will quickly set up an umbrella for you. There are vendors on the beach but if you stay before the rope, they usually don't bother you too much. To me, this is just part of the PV experience. The ocean is a bit cool so you need to have a bit of a tough skin. The waves weren't too bad but I know they can get quite rough. I loved walking the beach in either direction

Nightlife
There was always something going on in the evening but we were either tired from the day or went into town so I cannot really comment to much on this.

Location
The hotel is located about 10 minutes to town. There is a bus stop right in front of the hotel which we used often - about 75 cents. It is efficient and safe. The buses are frequent but be prepared for a bumpy ride depending on the bus. The taxi ride is about 8 dollars, just ask the taxi guy how much before you get into the taxi.

Service/Staff
This is what this resort is all about. We have never stayed in a place where we felt so at home. The staff always look happy, smile, say hola. When we left, a couple of staff members actually looked really sad that we were leaving. The staff works so hard and I acknowledged this by tipping them often. I would tip my waitress/waiter back at home so why wouldn't I do this hear. They deserve every peso

That is it from me, letting you know that we will be returning to the hotel.

Room Tip: Main tower above 6th floor
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  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank beagleboys2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Friendly V, Gerente at Friendly Vallarta All Inclusive Family Resort, responded to this review, 10 April 2014
Dear beagleboys2

Thanks for sharing your experience, we are very happy with your review, thank you to be honest. As we just mention in other reviews we have great news! We inform you that we are renovating rooms, hallways, lamps, and we have new elevators, new furniture in restaurants, plasma tv in all rooms, new bedding, among other things. We hope to see you soon, so you can enjoy these changes :)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saskatoon, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 4 April 2014

My sister and I spent Mar. 23 to Mar. 30, 2014 at this resort and found it to be the best Mexican holiday in our lives....actually the first for us also. We had not wanted to holiday in Mexico after the many negative news reports we had heard and read. Our stay here has restored our faith of staying at this exact Friendly place and we plan to be back there again next year with our family members...that's if we're fortunate enough to co-ordinage times and dates, as they live out of the country. Wish us well and we hope to get a very good deal for a party of 14 people and a party of 8 in the month of November, 2014. Thank you so much for this magnificent HOLIDAY!!

Room Tip: Our 9th floor room, facing west was exactly what we would have ordered. We saw the sun set every ni...
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  • Stayed March 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Delores M M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Friendly V, Gerente at Friendly Vallarta All Inclusive Family Resort, responded to this review, 7 April 2014
Dear Delores M M:

Thank you so much for your excellent review, all your stay was very well detailed and we loved reading about it. Thanks for all the good things you said about us, we will be waiting for you on your next visit :)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal, Quebec, Canada
Level Contributor
46 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 2 April 2014

GENERAL SERVICE INFORMATION


I highly recommend traveling with comprehensive travel insurance before visiting another country.

If you are traveling for the first in this hotel, you will discover a wonderful world . this hotel is a 3 1/2 stars . if you hope to travel and sleep in satin sheets , and eat in fine china , you may be a little disappointed with your stay. But rest assured that you will discover a world of service worthy of the greatest palace , and you will feel better served here than if you did it yourself at home. this hotel is not newly built but offers a high standard of quality for its age, and is maintained by an expert team.

This resort hotel is located 10 minutes from the airport , in the hotel zone of Puerto Vallarta. you can take the transfer bus or take a taxi which could be faster. this hotel is extremely well located with three buildings divided into a main tower and two appendices on the side. all rooms have ocean view at no cost . this hotel is also accessible to non-resident with fee for a day pass , ask at reception. you can quickly access the beach, which offers a private section without traveling salesmen and public closer to the sea. the private portion of the beach is bounded by rope and 2 entry point guarded by hotel employees for a moment of tranquility during your sunbathing . hotel also offers rooms for disabled.


ARRIVAL AND DEPARTURE

The registration desk does not seem open 24 hours a day , on arrival the clerk will give you your room card or metallic key, depending on where you 're going to be in the complex , as several improvements were already underway during my stay , the bellboy will bring your luggage to your room very quickly after being in your room. a security deposit is required upon arrival approximately U.S. $ 100 via credit card or you will be asked to leave an identification card such as a driver's license as guaranteed in the hotel reception .

BRACELET

your bracelet is very important because it is connected to your room, and entitles you to have access to food, and free alcohol for adults. if you lose your bracelet, a fee of U.S. $ 100 will require you to get a new one because the one who will find yours, may try to have free access to the hotel.

ROOM

The regular rooms are standard size and essentially built on the same model. the bathroom has only a hair dryer but there may be other items available in the suites. you have a large mirror in the bedroom and in the bathroom. personal commodities are provided. a safe is available in the room for free ask a key during registration . the rooms do not contain small refrigerator and coffee machine

A LA CARTE

a la carte restaurant is available on site. I did not try the restaurant so I can not comment on this one but you can reserve your place with the concierge at the hotel

BUFFET

Buffet at the hotel , offers a good selection of food for all. you will find a place for meat and fish an area for pasta you will find a regular buffet menu , and a section with Mexican flavors. for breakfast you can eat in the main dining room or on the outdoor terrace ( sunset grill ) with birds that are among you .

BEACH AND POOL

the Beaches hotel, are among the most beautiful swimmable beaches of Puerto Vallarta, with lots of sun chair and many palapas. you will find a place of your choice and every day . if you prefer more the pool, the hotel offers two swimming pools , a family with a section for toddlers , another closer to the beach, endless style for adults only . you will find between the two pool, two hot whirlpool for relaxing bath with a glass in his hands. glasses to drink are thick plastic so safe for the pool, you can even be served directly in water


THEATRE

The theater offers different shows on some nights , but I warn you that some of them are worth to be seen , but I greatly recommend the Mexican fiesta, I will not put the video of this show because I want to sell punch, but I guarantee you that you will love because it is a dinner show formula .

BAR

The lobby bar ( margarita bar) is open from 10 in the morning to 10 at night and offers a wide selection of spirits and mixes you 'll enjoy . you also have a bar near the endless pool with a variety of cocktails. If you take an espresso, a corner for coffee offers many varieties of coffee with or without alcohol of your choice . servers make it a duty to ensure that you do not miss anything during your stay in the hotel , they are more than just employees they become friends .

SHOP AND PURCHASES

a is shop located in the hotel allows you to purchase products, you may have forgotten at home, but the prices are more expensive than the others store near the hotel . only a few minutes walk and you will find all the shops you need , such as walmart , grocery stores, and pharmacies also open 24 hours a day with very competitive price

TRANSPORT
to visit the city, you can take a taxi from the hotel, just ask the bellboy that call for you. you will find a list of fixed price already established behind the counter of the bellboy , if you prefer public transportation to go downtown , which is cheaper if you are without children, it simply costs 7.50 pesos with a service every 2-3 minutes with a stop at the entrance of the hotel. the driver will give you the change but be careful not to give a big cut . Attention also during bus trips doors remains open during a large part of the runs , and the seats are hard plastic and are uncomfortable when the journey is in the streets paved in stone , but it is an experience

  • Stayed March 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank Daniel G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Friendly V, Gerente at Friendly Vallarta All Inclusive Family Resort, responded to this review, 7 April 2014
Dear Daniel G:

Thank you very much for sharing your opinion here on TripAdvisor, this will be very helpful to our future guests. We are glad to hear that you enjoyed your stay and we'll see you soon, please keep in touch and do not forget about us! :)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary, Canada
Level Contributor
30 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 1 April 2014

Really enjoyed our stay here and would return. Food and drink were always available and good, and the staff were super friendly. Rooms were clean and fairly spacious, and entertainment was offered throughout the day. Just an all round fun stay.

  • Stayed April 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank EMJK65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Friendly V, Gerente at Friendly Vallarta All Inclusive Family Resort, responded to this review, 1 April 2014
Dear EMJK65:

Thank you very much for your review! We feel flattered for everything you say and we are so happy that you enjoyed your stay with us, that's our biggest reward. We would love to see you again, please keep in touch :)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary, Canada
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 31 March 2014

I am going to start off with fending off a few negative reviews i have read....we have stayed at several resorts in Mexico, Pacific side and Mayan area. And we have stayed at 3 star resorts and 5 star resorts, and we have yet to stay at one that didnt smell like "Mexico". Its Mexico, get used to it, if you dont like the smell, go somewhere else. AC in all rooms at all resorts are noisy.

Ok, the good stuff about Friendly.... The service - never have we been to a resort that has full beach and poolside food and drink service. They come to you, regularly, and take your drink orders. The food was in my opinion, above average for an all inclusive. Yes often its the same food in the buffets, but so are most resorts. But the food was great. And everyday they had some kind of BBQ or appies on the beach.

Small resort so you get to know the bartenders, waiters, entertainment staff: Paulina (hot potato), Pamela, Karina (my daughter loves you too bits), Double Double, and the best guy there...Vicent...youre a real gentleman. Best staff in PV!!!

Friendly is in a great location in the Hotel Zone...a 60 peso trip to the Malecon, and close to the airport.

Friendly is a perfect name for the staff and the visitors at this resort. Our family had an awesome time - liked it better than the 5 stars we have been too before.

Room Tip: Above the 5th floor in the main tower gets you an unobstructed ocean view.
See more room tips
  • Stayed March 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank CoronaConLima
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Friendly V, Gerente at Friendly Vallarta All Inclusive Family Resort, responded to this review, 1 April 2014
Dear CoronaConLima:

Thank you for expressing such an honest opinion, this will be very helpful for our future guests. We are glad to hear that you enjoyed your stay, because that's ultimately what we want for all people who visit us. We miss you and want to see you soon, hugs and kisses from all the staff :)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oliver, Canada
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 31 March 2014

This is our 3rd time to PV and our first time at the Friendly. We stayed for 2 weeks and the whole stay was excellent. From our arrival to our departure, the staff would go out of their way to make us comfortable and happy. We requested a non smoking room when we booked and were so happy we got one. I have meds that need to be kept cold and got a fridge brought to our room immediately. They set up a cot for my tall athletic 12 year old as the double beds are too small for 2 adults to sleep comfortably for a 2 week stay. Imagine sleeping with her and the extra body heat of hiking and sunning all day - would not be fun. After the first night we all thought the beds were hard so just requested a mattress topper. Drinks and food are brought to you on the beach, poolside - wherever you are. The beach boy sees you walking down the sidewalk and got to know our favorite spot and we had loungers, cushions umbrellas and tables set up for us without even a word. The activities crew ( Pamela and Paulina - miss you already) had things for you to do everyday. We took part in bar tending and cooking classes, bracelet making & aquasize. There was yoga, beach volleyball, texas hold'em card games and so much more. Rueben, in the ceramics painting table was so talented. If you didn't see a design on a piece of pottery he would customize something for you. My daughter loved this table. She made several souvenirs for Grandmas and Grandpa. The food is great for an all inclusive ( which we have been to several from Cuba, the DR and all over Mexico). If you don't see something that you like - or after being there for 2 weeks you are bored, with all you have to do is ask the several waiters and chefs waiting behind the buffet stations and they will make you something to your liking. Thank you to my dear friend chef Juan! There was a Mexican Fiesta on Saturday, Monday a cocktail party with a local entertainer who brings his dancing horse to the beach and Wednesday a Beach Party. There is always something going on so no one can go home saying they were bored. we scheduled all of our adventures outside of the hotel around the festivities of the hotel as they were so much fun. We even had an added bonus of getting to watch the owner - Nacho Cadena - film one of his cooking shows on the beach.
The location is perfect - close to the marina,downtown, A bus stop right outside the hotel and for 7.50 pesos will get you to the Malecon. This hotel has the best sandy beach around with perfect waves for any age to play in.
Yes, the hotel is older and could use a little more upgrading than just a coat of paint. I tell friends and people who ask about the Friendly " it is kept immaculately clean! I never saw one bug, spiderweb or one dust bunny anywhere!! The rooms do need some updating but the only time I'm in my room is to shower and sleep and that is when my eyes are closed"
Last but not least THE STAFF!!! These people really love their job!! Serving staff - Sergio (Double Double), Lexi ( Single Single), Vicente, Hugo, Angle, Maisel, Gabriel, Daniel and so many more that I am sorry I just can't name you all. Enrique at the front desk. Pamela ( best smile around), Paulina and Poncho, the activities staff. The cleaning ladies (they work hard keeping this hotel spotless). The bellman who go out of their way to assist you with answers to your questions of what to do and where and how to get there.
There was a few tears not only from my daughter but from some of the staff when we said our good bye's. I have never gone around and done this before in all of my travels but after making true and genuine friends with several of the staff I just had to get one last kiss and hug!
As I tell anyone and everyone " It may be a 3 star hotel but it has 5+ star service!"
Thank you once again to all of our new amigos and amigas at the Friendly Hotel!
We will be back!!

Room Tip: Rooms in the tower floors 6 and up if you love watching the sunsets. Anything else youneed - all you...
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  • Stayed March 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank CapTrix B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Friendly V, Gerente at Friendly Vallarta All Inclusive Family Resort, responded to this review, 1 April 2014
Dear CapTrix B:

Thank you so much for sharing this with us and also for your suggestions are important to us, is so nice to know that your experience was wonderful, thanks for making us remember those moments. One of our goals is that all our guests enjoy their stay, we would love to see you soon :)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Friendly Vallarta All Inclusive Family Resort

Property: Friendly Vallarta All Inclusive Family Resort
Address: Km 2.5 Blvd. Francisco Medina Ascencio, Puerto Vallarta 48300, Mexico (Formerly Friendly Hola Vallarta Resort and Spa)
Phone Number:
Region: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Top resorts Hotel in Puerto Vallarta
#13 On the Beach Hotel in Puerto Vallarta
#13 Family Hotel in Puerto Vallarta
#17 Business Hotel in Puerto Vallarta
#21 Romantic Hotel in Puerto Vallarta
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Friendly Vallarta All Inclusive Family Resort 3.5*
Number of rooms: 218
Official Description (provided by the hotel):
Enjoy the best all-inclusive vacations in Puerto Vallarta, Mexico with the friendliest hotel! Friendly Vallarta Beach Resort & Spa offers incredible location in the hotel zone and a wide range of fun experiences. Friendly Vallarta Beach Resort & Spa is located in one of the most precious bays of the Mexican Pacific, with a unique location in front of the beach, in the heart of the hotel area. ... more   less 
Reservation Options:
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Also Known As:
Hola Puerto Vallarta Club & Spa
Hola Vallarta
Hola Puerta Vallarta
Hola Hotel Puerto Vallarta
Hola Puerto Vallarta Resort
Hola Club Puerto Vallarta
Hotel Hola Vallarta
Hola Resort Puerto Vallarta
Hola Club Spa Puerto Vallarta

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