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“Amazing Service”
Review of Velas Vallarta

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Velas Vallarta
Ranked #4 of 123 Hotels in Puerto Vallarta
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed 25 April 2012

i was in mexcio staying at the velas for my sisters wedding. i have stayed at this resort once before. not only was i impressed with the cleanliness, energetic atmoshpere, accomodating staff and a great product. All of the staff were great but there was one man imperticular that i will remeber forever. Being a restaurant owner i know the importance of customer service and this man (Jacinto) went above and beyond on everything asked and sometimes without even asking. This man needs to be recognized and i have recommended this hotel to several people because of his hospitable demeanor. Thank you so much Jacinto for making my holiday.

  • Stayed: January 2012, travelled with family
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Thank Cam' R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,835 - 1,841 of 3,765 reviews

Reviewed 23 April 2012

We came here on our timeshare (all-inclusive) for spring break. The resort is absolutely beautiful. Our suite was a 2 bedroom. I've seen better master bedrooms, but it was neat and clean. It was spacious and the fridge was stocked daily with beer, water, and cokes. We had room service almost daily which was good. However, the restaurant on the beach had a great buffet. There were 3 pools with a lazy river going through each.

Carlos was our pool waiter. He was classic!! Always happy to serve & there when needed. He came up with great food that wasn't even on the menu!

Only one negative, the other two restaurants were just okay.

We will definitely go back!

Room Tip: We stayed on the 4th floor. I would request the 6th floor so that you could have a view of the ocea...
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  • Stayed: March 2012, travelled with family
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Thank Tammy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 April 2012

I have just completed my fourth stay at Velas Vallarta. It is almost like "going home" - - the staff continues to be so very friendly, competent, efficient, gracious .......... wonderful service. A hearty thanks to poolside waiter "Tino" for his friendly attention to all of his customers! (And yes, the bbq'd burgers are as delicious as ever!) There are many other wonderful wait-staff as well. It is a super place to stay!

  • Stayed: April 2012, travelled with family
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Thank DonnaRob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 April 2012

We came here for our friends' wedding and had a wonderful time. The room service was fast and friendly and the resort was very well taken care of. When we got to the beach/pool, one of the waiters named Marcelino took care of us and was fantastic. Great personality and really made us feel welcome. And of course brought us lots and lots of fantastic margaritas and palomas (squirt and tequila... surprisingly good. Would definitely recommend.

I do wish the rooms would get colder, however. It wasn't that hot out, but our AC would cut out constantly. If it were the middle of the summer, we'd have been hurting.

Room Tip: Try to stay in building 3 - less sunny in the morning and a view of the sunset at night.
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  • Stayed: April 2012, travelled with friends
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Thank thatswhatwesaid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 April 2012

This was my first time to Mexico and I have to say that PVR made it very memoriable. There were 10 of us altogether and we all had a nice time.The weather was great, the grounds were beautiful and the pools were amazing. Being that we were so many people, they accomadated us by making sure our rooms were all next to each other on the same floor.. I thought that the rooms were very pretty,clean,they restocked the fridge every night with water and sodas and we had snacks replenished every day. We were able to take some really nice pictures of the beautiful colors in the sky at sunset fromt the balcony with the pool and the beach in the background. The people were all very friendly.. There was one of the cleaning ladies on our floor who's name I didn't get, but, she always had a smile on her face when i saw her in the morning and afternoon, and always made it a point to stop and say good morning or good afternoon.
It was always nice to come back to our rooms at night and see that our beds were turned turn,with 2 little chocolates on our bed, the lights dimmed, and the tv turned onto the spa channel with soft relaxing music! I miss that!! The food was very good! We LOVED the bbqed burgers poolside! They were great! And the food was very good at Italian night as well...
We spent most of our day poolside and our drinks were never empty! We were very lucky to have the same spot every day and have the pleasure of Gilberto serving us drinks! He was great and funny too! He was always smiling and singing and dancing.. he always remembered what we were drinking and as soon as his shift started, our drinks started to flow! Our glasses were never empty and if you needed anything he was there to help...
I would have to say that the only negative thing was that after dinner there really wasn't much to do.. No one really wanted to go and take a taxi to go to any clubs, and there really wasn't much by way of entertainment at the resort. So after dinner we pretty much sat by the beach and then went our seperate ways and went back to our rooms and watched tv... Kinda boring and not what I wanted to do on vacation, but if this is the only negative thing to be said, it isn't too bad.
Overall we had a great time and very happy with our choice to stay here!

  • Stayed: April 2012, travelled with family
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Thank retrogirl1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 April 2012

We just got back and have nothing but good to say about the cleanliness, the service and food.
right from the pick up at the airport to checking in everything ran like clock work. This was one of the most relaxing, uncomplicated holidays we have experienced. Rooms were clean and spacious, comfortable beds, great. The staff were all very helpful and friendly. Food, drinks and entertainment were also excellent. We will definately keep this place in mind to go again hopefully sooner than later.

  • Stayed: April 2012, travelled with family
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Thank lorraine g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 April 2012

had a fantastic time at this place the week of 4/7-4/14..rooms are huge.terrace is gigantic..living room couch is a bit uncomfortable being its a big slab of concrete with cushions on it...i thought food was great compared to Punta Cana last year....BBQ every nite.steaks,ribs....the burgers are super good and the drinks at the aqua bar with Gilberto was so much fun.....pool is so spacious and there are plenty of lounge chairs to choose from...only a few negatives.....not much nite life on the grounds and the beach water looked like my beach in NY..I was hoping for Caribbean looking water but all in all we had a great family vaca..10 of us had a blast.....

Room Tip: ask for a room with a pool view...
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  • Stayed: April 2012, travelled with family
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1  Thank JATC1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Velas Vallarta

Address: Paseo de la Marina Norte 585 | Marina Vallarta, Jalisco, Puerto Vallarta 48354, Mexico
Phone Number:
Region: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Puerto Vallarta
#3 On the Beach Hotel in Puerto Vallarta
#3 Business Hotel in Puerto Vallarta
#3 Luxury Hotel in Puerto Vallarta
#4 Family Hotel in Puerto Vallarta
#7 Romantic Hotel in Puerto Vallarta
Price Range: £227 - £635 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Velas Vallarta 4*
Number of rooms: 345
Official Description (provided by the hotel):
Velas Vallarta, from the award winning Velas Group, boasts a 10-acre beachfront location with views of the Sierra Madre Mountains in the distance. Located in the Marina Vallarta, one of the most exclusive areas of Vallarta-Nayarit, the resort is also just a few steps away from an 18-hole championship golf course. The center of activity is a lush tropical garden courtyard with three sparkling swimming pools, a cascading waterfall, swim-up bar and even a resident iguana. ... more   less 
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Also Known As:
Velas Vallarta Hotel Puerto Vallarta
Velas Vallarta Suite Hotel
Velas Vallarta Suite Puerto
Velas Vallarta Resort
Velas Vallarta Puerto
Club Velas Vallarta
Velas Vallarta Suite Resort

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