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Velas Vallarta
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Reviews (3,886)
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2,899
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1,596 - 1,601 of 3,886 reviews
Reviewed 18 November 2013

A group of us stay at the Velas Vallarta Suite Resort every other year. The resort is beautiful and well kept. The Staff are the best. The views from our Suite are breathtaking. This year I felt that the restaurants on the resort did not have as much selection (although the food is good). A few of the things our group missed were the Additional Dinning Options (offsite partner restaurants), Chips and Salsa with Dinner (Only available at lunch), Corona Beer and Diet Coke (Switched from Coke products to Pepsi). Also I really wish they would not be so pushy about upgrading and going to presentations. But they are quick to restock our room with goodies and they are constantly cleaning and maintaining. As I said before...the staff is amazing.

Room Tip: If you book a studio you will not get a view - but the studio rooms are very nice.
  • Stayed: November 2013, travelled with friends
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1  Thank Laurie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
luis a, General Manager at Velas Vallarta, responded to this reviewResponded 12 December 2013

Thank you Laurie for your kind comments and observations on your recent stay at Velas Vallarta. It is motivating for us to know that you feel that the staff is amazing and that you bring your group every two years to your Mexican home. Over the course of two years there will some differences to previous trips, but the points you mentioned such as the snacks and brand names are really something that we can make happen if it would satisfy your needs. However the reciprocation to dine at our sister resort Casa Velas now is not available, as it was growing into an operational challenge over the years as the demand became too large to cater to. So to preserve the tranquil and refined ambience that defines Casa Velas, we had to make the decision to revert back to the original all inclusive package of Velas Vallarta. There was really in all fairness Laurie, no other option or solution when having up to 40 of our families wishing to dine in the boutique hotel each evening. I am happy that you felt that the staff is amazing and I am sure that you and your group have forged some friendships with some. Thank you again Laurie and we all look forward to your next visit. Take care.

LUIS ANGARITA
GENERAL MANAGER
HOTEL VELAS VALLARTA
langaritavv@velasresorts.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 November 2013

We have owned and stayed here a few times and love it each time. You can relax at the pool or find many activities daily in and around one of the pools or on the beach. Walk to the nearby marina for more shops and plenty of restauarants. The grounds are beautiful and well kept with many of the local flora including banana and coconut trees. Several Iguana and peacocks roam throughout the grounds. Our one bedroom had a full kitchen, balcony overlooking the pools and ocean, firm, comfortable mattress, flat screen TV with a few english channels including CNN, ESPN, and others but no DVD or movies.. There is exercise equipment available and a small store. See my restaurant reviews for this resort.

Room Tip: Ask for building #2 above the 4th floor for the best view
  • Stayed: November 2013, travelled with family
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1  Thank Randycoeur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
luis a, General Manager at Velas Vallarta, responded to this reviewResponded 26 November 2013

Thank you Randy for your continued loyalty to Velas Vallarta. As a member you will know very well the feel of the resort, the friendly service and the comfort of the suites. Which is why as you say “you love it each time”. As an added note you may have noticed that we revamp different areas of our gardens each year so that they evolve into a new experience for you each time you return. I am pleased to read that you have found various things to do in and around the resort, including activities and beach walking. Thank you Randy and please be assured that your motivating comments will be posted for our employees to read and to see the fine job that they are doing. Thank you again sir.

LUIS ANGARITA
GENERAL MANAGER
HOTEL VELAS VALLART
langaritavv@velasresorts.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 November 2013

We became members in 2011 while staying at Velas Vallarta for a friends wedding because we loved the property and service and this was our first time staying as members. We brought another couple with us and we all had an awesome vacation. We had free transportation to and from the airport and as soon as we arrived at the resort we were greeted with exceptional service that lasted throughout the entire week. The first thing we did was to go down to the pool where we met Marcelino who ended up taking phenomenal care of us throughout our entire stay always with a big smile and awesome personality. Marcelino was always diligent about checking in with us to bring us food and beverages whenever needed. My husband and I enjoyed 90 minute massages at the spa by Jenny and Faby that were out of this world and we highly recommend the spa services. We kept room service and housekeeping pretty busy and they did an outstanding job. We met Juan (not a resort employee) on the beach who helped us to schedule our private fishing/snorkeling and dune buggy/ziplining trips. Juan and his business partners were very professional and we had a great time on our excursions. We wish we could give this review 4 and a half stars but only a 4 or a 5 is allowed. Thank you Velas Vallarta for a remarkable vacation. We will definitely see you again soon.

  • Stayed: October 2013, travelled with friends
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Thank Jacquelyn A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
luis a, General Manager at Velas Vallarta, responded to this reviewResponded 26 November 2013

Thank you Jacquelyn for sharing your vacation experience on TripAdvisor. I am pleased that you had a remarkable vacation and that you were able to make friends with some of our staff members. Marcelino, Jenny and Fabiola have a combined 27 years of providing professional service at a personal level at Velas Vallarta showing their glowing attitude towards our guests such as yourselves. Jacquelyn, you can be rest assured that on your next visit to your second home, you will find many of the same friendly faces to help provide you with another remarkable vacation.

LUIS ANGARITA
GENERAL MANAGER
HOTEL VELAS VALLARTA
langaritavv@velasresorts.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 November 2013

My mom and dad bought a membership to Velas over 10 years ago and we as a family have NEVER regretted it. The staff is amazing! Donald in Guest Services knows the importance in customer service and displays it 100% of the time. Beatrice in Member Services is wonderful. She is approachable and goes way beyond her job description. And ALL of the wait staff as well as the cleaning staff are fantastic. The guys at the pool remember you (as well as your likes) which shows that they truly care. The beds are comfy. The rooms are very clean and make you feel very much at home. We do a lot of cooking and eating together as a family (usually between 5 to 11 people) and we have never had a problem. If we are missing anything needed for a big dinner, they immediately hunt the item down and run it right up. The grounds are gorgeous. They are continually maintaining the area so that it is extremely lush and a true get away. We love staying on the left side of the resort (when facing the ocean) due to the fact that we can eat outside in the morning without melting but also enjoying the evening sunset. We partake in quite a bit of the activities throughout the day and they are fun and really geared to everyone and anyone.
We don't do "all inclusive" since we do like to cook and explore all the wonderful restaurants throughout all of Puerto Vallarta. Therefore I do not have a comment on that aspect of the resort.
Overall, we look forward to our visit to Velas every year and as I said in the title...this is our home away from home.

Room Tip: Ask for either the right or the left buildings (3 or 4). The one in the middle doesn't have the best views.
  • Stayed: November 2013, travelled with family
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Thank Laura L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
luis a, General Manager at Velas Vallarta, responded to this reviewResponded 7 January 2014

Laura, thank you so much for your splendid review on the resort and the vacation experience that you feel with each visit. The persons that you mentioned are an integral part of the planning of our operations, and also in the hands on caring of each of our guests. Beatrice has a professional and proactive service ethic which mixes greatly with her outgoing personality. Many of the different departments that you mention, from the wait staff to the cleaning staff, have similar employees such as Beatrice which work together to provide a fantastic vacation and a sense of “home away from home” as you so nicely describe it. Laura, thank you sharing your thoughts and all the Velas personnel will be proud and further motivated when reading your comments. Take care and greetings to your whole family.

LUIS ANGARITA
GENERAL MANAGER
HOTEL VELAS VALLARTA
langaritavv@velasresorts.com

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Reviewed 15 November 2013

We were given a free ride from the airport to the hotel, and the experience started there. We were greeted by some of the best customer service I have ever experienced, and there was a mix up with our room, which was promptly changed. As soon as we got the the (new) room, we headed to the pool -- a great atmosphere, as well as the beach. Food is better in the restaurant closer to the lobby than the one at the beach, so just keep that in mind. Overall amazing experience!

The only negative part of the experience was the timeshare presentation we sat through in order to get the free zipline, but that's standard when in Mexico.

  • Stayed: March 2013, travelled with family
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Thank Samantha W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
luis a, General Manager at Velas Vallarta, responded to this reviewResponded 14 January 2014

Thank you Samantha for your review on your recent vacation with us. Our goal is to have all aspects of our operation run as smoothly and correctly as possible. I am happy that we were able to change your suite to one with a view that you were wishing for. The restaurant closest to the lobby is Andrea, our first rate gourmet dining option. I am pleased that that was to your liking and that overall your stay was an “amazing experience”. Of course our optional Vacation Club presentation has some rewards for our guests that choose to participate, including the very famous “zipline” or canopy tour that you received. A somewhat expensive adventure but with our showing our Club to you, you were able to enjoy the tour on us. Samantha, thank you again for taking the time in sharing your amazing experience, and also for selecting Velas Vallarta for your vacation destination.

LUIS ANGARITA
GENERAL MANAGER
HOTEL VELAS VALLARTA
langaritavv@velasresorts.com

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