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“Great place to chill”
4 of 5 bubbles Review of Velas Vallarta

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Velas Vallarta
Ranked #5 of 126 Hotels in Puerto Vallarta
Certificate of Excellence
GreenLeadersPlatinum level
Walton, Or
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Great place to chill”
4 of 5 bubbles Reviewed 28 May 2014

We've been coming to this resort since 06. The staff is great & very helpful. The grounds are beautiful, pools are found along winding paths. there's a lazy river also. The formal dining "Andrea's" is very nice with atmosphere. The beach restaurant has a little of everything with a view to die for. Donald Willis (assistant Manager) made sure our stay was perfect. It's one of our favorite places to stay in P.V.

Room Tip: We like the left side of the resort (south) so you get late afternoon sun along with the great sunse...
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank DamnitBill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerVVPV, General Manager at Velas Vallarta, responded to this review, 22 June 2014
Thank you Bill for letting everybody know just how much you like to relax in our resort. I am glad that you enjoyed many of the aspects including the beautiful grounds and pools and our gastronomical offerings. I will be sure to pass along your kind words to Donald and let him know that you had a perfect time. Thank you again Bill and we all look forward to seeing you next year in your favorite relaxation spot in Mexico. Take care and kind greetings to Walton, Oregon.

LUIS ANGARITA
GENERAL MANAGER
HOTEL VELAS VALLARTA
langaritavv@velasresorts.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,609 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (874)
Date | Rating
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  • French first
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  • Any
English first
New Prague, Minnesota
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 27 May 2014

This was our first trip to Puerto Vallarta and we definitely made the right decision in staying at the velas Vallarta. The employees and staff were friendly and it as great having Jesus taking care of us around the pool. The resort is beautiful and has a beautiful view of the ocean and the mountains. This place was paradise!

  • Stayed May 2014, travelled with family
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Helpful?
2 Thank Stephanie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerVVPV, General Manager at Velas Vallarta, responded to this review, 22 June 2014
Thank you Stephanie for selecting Velas Vallarta as your May vacation destination. It really pleases me to know that after returning home you feel that you made the correct decision in reserving with us. I hope that you will have a chance to revisit Jesus and the rest of his co-workers the next time you are planning a wonderful vacation. Take care and best regards to you in New Prague, Minnesota.

LUIS ANGARITA
GENERAL MANAGER
HOTEL VELAS VALLARTA
langaritavv@velasresorts.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ventura, California
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 27 May 2014

Just got back from a week stay at Velas Vallarta, in Puerto Vallarta Mexico and had an amazing time.The resort is conveniently located five minutes from the airport and provided a shuttle to the resort.The property has its own private beach,lazy river,three pools,swim up bar,and two other bars as well.Two restaurants,(one formal and one casual) serve a different menu each day and have a great selection of foods to choose from.Everything we tasted was delicious! The casual restaurant is right on the beach, offering beautiful sunset views.Tropical paradise like surroundings everywhere you look! Our room was clean and comfortable, and the staff are second to none! They go out of their way to make sure you are having a great stay.The only bad thing I can say about the resort, is the 24 hour room service was slow in arriving and sometimes they would not show at all.Over all, it was an amazing vacation! I highly recommend this resort to anyone coming to Puerto Vallarta!

Room Tip: Rooms in tower 1 seem newer
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank JoshuaPapuzza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerVVPV, General Manager at Velas Vallarta, responded to this review, 22 June 2014
Thank you very much Joshua for considering us a “Great vacation destination” and for taking the time to share your experience with everybody. Your descriptions of the area, resort and the cuisine are right on the mark. I only wish we could have been more efficient in our room service department at the time and for that I deeply apologize. I will make sure that this service is adequately staffed in the future, especially in potential peak times. I will be sure to pass amongst our staff your comments so that they too can get a feel of how our guests describe their vacation stay with us. Thank you also Joshua for the photos of our lush facilities and we wish you all the best this summer in lovely Ventura, California. Take care.

LUIS ANGARITA
GENERAL MANAGER
HOTEL VELAS VALLARTA
langaritavv@velasresorts.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Texas
Level Contributor
162 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
4 of 5 bubbles Reviewed 25 May 2014

This is our first trip to Puerto Vallarta and staying at an All-Inclusive resort. When on vacation in the States we are accustomed to high end resorts.
Velas Vallarta is very nice. The property has been remodeled and is undergoing some further remodeling in some of the rooms - ask to not be put near one of the rooms under going construction. All areas of the property are well-tended. The staff is very nice & accommodating to usual requests - anything we needed over and above the routine seems to only get done with a few extra pesos - like changing a reservation or a later check-out, this is similar to Vegas so it wasn't an issue -just be aware..
The food is delicious - we ate in both restaurants & ordered room service. We liked everything & ate far too much.
The activities like the Fiesta on Sunday are kitschy - we felt like we were at Kellerman's in the Catskills (the resort in Dirty Dancing) -harmless fun.
The pools are lovely & warm - is is fun when the iguanas decide it is time for a swim - some of the guests acted like Godzilla entered the pool -I'm laughing now thinking about it. It is obvious the staff take very good care of the wildlife there - the peacocks & peahens, the iguanas, the koi & even the cat on the property all add to the tropical ambiance.

The room is very nice & huge. The laundry service is quick & extremely reasonable - so reasonable I advise you to pack less & send stuff to the laundry (less than 100 pesos for a blouse, jeans & 2 pair of shorts). The maids do a superior job on the rooms & we were happy to leave them a tip every day.

I did not use the spa as the prices seemed a bit high - in comparison to the nearby spas.
There is a min-store on site with very reasonable prices on items like sunscreen, toiletries, snacks etc. The timeshare staff never approached us which was nice.

I would avoid the 2 free "tours" that depart from the resort - my friends talked us into the first one & really it was a wasted day to be schlepped out to a not so good restaurant & a tequila store. They call it a factory but it is not - it is expensive tequila for what it is. I declined taking the "culture" tour but they went & it turned out to be - guess what - another tequila store & a not so good restaurant on the other side of the town.

I would recommend staying here.

  • Stayed May 2014, travelled with friends
    • Value
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Helpful?
4 Thank sammowhammo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
49 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 bubbles Reviewed 24 May 2014

i have been going to the velas for about 10 years. we have tried some other spots in PV but this is the one we always regret not going to if we stay somewhere else. the staff is so nice and friendly, they are not just going through the motions like some other places in town. the property has everything you need for a great stay. a full kitchen if you want to cook and some amazing restaurants if you don't.

  • Stayed February 2014, travelled as a couple
    • Value
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Helpful?
3 Thank Permitonly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerVVPV, General Manager at Velas Vallarta, responded to this review, 22 June 2014
First of all I would like to thank you for the great loyalty that you have demonstrated toward Velas Vallarta for your numerous visits and also for sharing your enthusiasm and kind words on the property. There are many resorts that can claim to have very nice facilities and pools such as we have, but the difference maker with Velas Vallarta is as you say: the service. Our dedicated team of 560 employees. Perhaps that is why you continue to return to the place that you know won´t let you down. Thank you again and I hope to have the opportunity to meet you in person on your next visit to your Mexican home. Take care and all the best this summer.

LUIS ANGARITA
GENERAL MANAGER
HOTEL VELAS VALLARTA
langaritavv@velasresorts.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Minneapolis, Minnesota
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 24 May 2014

A little slice heaven with an angel (Gilberto) taking care of you while you lay by the pool. This resort is so nice this is the second time we've stayed in three years and will be going back in another two years. Not only are the grounds beautiful with perfect temperature pools, the beach is also well maintained with plenty of cabanas. When you visit, be sure to sit in Aqua Bar Gilberto's area. He is so attentive you don't even have to ask for anything, he see's you and brings you your usual. We had such good service with him in 2011, when we went back in 2014 we only sat in his area. We'll look for him again when we stay in 2016. I agree with the review about the timeshare staff, don't purchase a life long timeshare, instead, purchase a 3-4 year access program. It offers great savings without the long-term commitment.

Room Tip: Get a pool view room, quiet (except for the peacocks that wake you in the morning), and clean (they...
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  • Stayed April 2014, travelled with family
    • Value
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Helpful?
2 Thank mngortons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seven Sisters Falls
Level Contributor
25 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 23 May 2014

We owned at another resort in the area and were not happy with it. Friends were staying at the Velas and invited us down and we loved it and bought that day. Now some 6 or 7 years later we would stay no where else, in fact have upgraded to full all-inclusive. Food is amazing as are the staff, just a terrific place for a more relaxed vacation. Pool side activities during the day and a band usually at night etc., ... couldn't be happier.

Room Tip: We like it higher up on stage 3 and can see and here the ocean etc.
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank rustynail462
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerVVPV, General Manager at Velas Vallarta, responded to this review, 22 June 2014
It is an honor to have converted you to a loyal Velas Vallarta family member. It was a great decision to have opted for the all inclusive package as it is quality orientated and very easy to use and enjoy. Just the mini bar and 24 hour room service alone make it a package that is irresistible. I am glad that you consider us a terrific and relaxing place to vacation and that our activities were to your great satisfaction. On behalf of the 530 Velas Vallarta employees I look forward to welcoming you back in the future on your next Mexican vacation. Take care and all the best to you in beautiful Seven Sister Falls, Manitoba.

LUIS ANGARITA
GENERAL MANAGER
HOTEL VELAS VALLARTA
langaritavv@velasresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Velas Vallarta

Property: Velas Vallarta
Address: 585 Paseo de la Marina | Marina Vallarta, Puerto Vallarta 48354, Mexico
Phone Number:
Region: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Puerto Vallarta
#3 Business Hotel in Puerto Vallarta
#3 Luxury Hotel in Puerto Vallarta
#4 On the Beach Hotel in Puerto Vallarta
#4 Family Hotel in Puerto Vallarta
#7 Romantic Hotel in Puerto Vallarta
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Velas Vallarta 4*
Number of rooms: 345
Official Description (provided by the hotel):
Come to Velas Vallarta, one of the most established resorts in Puerto Vallarta, Mexico and find the tropical beachfront oasis you have been searching for. Relax and enjoy quality time with those you care about most as you enjoy the benefits of a true All-Inclusive resort. Absolutely everything is included- a spacious suite, gourmet a la carte meals, a full in-suite dining menu, our excellent Kids Club, nightly entertainment and everything in between.Take a break from building sand castles to enjoy some of the best hamburgers around during a leisurely lunch by the pool. Take a siesta after a day in the sun and freshen up for an elegant family dinner followed by a stroll through the gardens to enjoy the evening breeze. Sample a premium tequila and treat the kids to an extra dessert- it's all included and it's all high quality. ... more   less 
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Also Known As:
Velas Vallarta Hotel Puerto Vallarta
Velas Vallarta Suite Hotel
Velas Vallarta Suite Puerto
Velas Vallarta Resort
Velas Vallarta Puerto
Club Velas Vallarta
Velas Vallarta Suite Resort

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