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Velas Vallarta
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Reviews (3,908)
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All reviewsla riberaandrea restaurantaqua barroom servicebedroom suiteguest servicescasino nighttime sharemexican fiestabeautiful resortwater aerobicsall inclusive packageour waitercity tourpool sideping pongclose to the airport
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Reviewed 12 June 2014

I am an owner at Velas and we LOVE our resort. Bringing some friends in March. Only one complaint I have. Please can you put in coin operated washer and dryers. We stay 2 weeks and paying for Velas to do our laundry for a family of 5 is expensive. I hope that you consider this as I know other owners would appreciate it.

  • Stayed: March 2014, travelled with family
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4  Thank LOVEVELAS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 June 2014

This was our first stay at Velas Vallarta - and it won't be our last! We had an amazing time. We were a group of 7 - 4 adults and 3 children (grandparents, parents & kids). The grounds are kept amazingly clean, the food and drink are wonderful and the service was fabulous. Our 1 week stay was not long enough.
I would like to give extra thanks to all the staff who helped our son. He has a severe nut allergy and the staff and servers, as well as Donald in guest services, were nothing but helpful and accommodating towards him/us. Thank-you for helping make his stay safe. Additionally, the hospital is very close to the hotel - 5 min drive.
Our boys especially enjoyed the iguana's and peacocks on the grounds. The massages at the spa are incredible. The room service and cleaning were excellent also. We had a 3 bedroom suite. It was a great size for all 7 of us.
All the servers went out of their way to help our son and I was not able to catch all their names, but want to thank Tino by the pool for his service and Jesus at Andrea's for great service. We had Jesus serve us several times, and he was so good to our 3 boys - please thank him from us. We can't wait to come back again. Stayed May 30 - June 6, 2014.

Katie - Langley, BC Canada

Room Tip: The higher level rooms have wonderful views.
  • Stayed: June 2014, travelled with family
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2  Thank Katie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 June 2014

Five minutes from the airport. All rooms are suites. They have 1,2, and 3 bedroom suites. They have connecting rooms too, with sofa beds.The grounds are beautifully maintained. Large pool. Wide flat beach. The food was delicious and the presentation was fantastic. The views from the room are spectacular. I will return.

Room Tip: The seventh floor has the best views of the ocean and mountains.
  • Stayed: June 2014, travelled with friends
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1  Thank Racing2dayBedfordTX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 June 2014

This was our second time staying at this hotel. We went 15 years ago for our honeymoon and now stayed here again for our 15th wedding anniversary. It was wonderful 15 years ago, now that it is all inclusive, It was AMAZING! I do not regret staying here again. They made my stay an amazing experience. I felt well taken care of, from room service to all the restaurants on site. We enjoyed a Mexican themed night at the hotel that was so much fun!
A huge THANK YOU to Jesus from the front desk! He helped us from the moment we arrived to the day we left with any question we had.
Truly a great experience! Amazing staff!

  • Stayed: May 2014, travelled as a couple
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1  Thank Sandra G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 June 2014 via mobile

The grounds of Velas is gorgeous. The rooms are clean and spacious. We were a family of 4 adults across 3 generations with oldest at 66 and youngest at 19. We stayed in two nonadjacent one bed suites on the same floor. We had the time of our lives thanks to the excellent service at Velas. The staff were kind and friendly and so very personable that it has changed my mind about Mexico entirely because this was the best service we have received.

The waitstaff at Andreas the fine dining restaurant started a bromance with our grandpa who is rarely one for smiles and joy...even on holiday. To our surprise he bonded with two waiters in particular Ernesto Chaire and Candelario Gonzales who were like elegant conductors orchestrating our meals. Ernesto and Candelario seated us with warm greetings and brought us everything we even hinted we wanted. Professional sincere charming courteous and memorable. They remembered what we enjoyed from the evening before and reassured us if we wondered about anything at the resort. When it was time to leave, we had goodbye hugs and they made sure the waiters who were working the next morning (Julio and Santiago) were waiting to greet us in the morning. As they work in pairs we never wanted for anything and often they escorted us back to our seats and carried our plates of items from the buffet visit. Wow! Felt so pampered :-)

Breakfast was our favourite meal but dinner was the show stopper. We ate like royalty and there was something to suit our pickiest eaters because there is so much choice!

The all inclusive is really the best but do make sure to bring cash to tip your staff. It is not demanded or suggested but with service like this you will want to! And they deserve it and we (even my pecuniary papa) would have tipped more. Best service ever!

Our room was spotless and pantry and fridge re stocked item by item (also included in the all inclusive!) We thank our housekeeper Gloria Luz Rodriguez for servicing the room as many times as we requested in a day and keeping fresh towels, even sprucing the room again at turn down service... Such hard work should be recognised and she did all with a sweet smile.

We swam at the pools, took water aerobics, laughed with other relaxed guests, drank gallons of pina coladas, shooed from iguanas like timid kids, took photos of peacocks, got simultaneous massages for the whole family, swam with dolphins, bought handmade and made to order souvenirs, and partied with the mariachis ... All without leaving the resort (except the dolphins!) ... We didn't need to.

Thank you Velas. Thank you to the gentleman at the front desk who forgave my 4 pesos debt on our bill for a local call because I forgot to save pesos for checkout! A gesture that made us realise that the staff at Velas want you to leave happy and worry free. We didn't want to leave!

Cons...
1) AC in reception would be nice or a water feature to cool in the hotter summer months.
2) The timeshare folks... But nothing is free just keep that in mind when dealing with them and figure out how much your vacation time is worth to you!
3) That is it for cons... We would return so not much else to say.

Thank you very much. We will never forget this moment of a lifetime to be together as family and to have so much fun ;-)

Stayed: June 2014, travelled with family
7  Thank Daze W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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