We paid for a one bedroom suite. When we arrived we were informed that our rooms were not avalible, do to over booking. They down sized the couple we were traveling with and ourselves to a two bedroom suite, one king size bed and two twins, not exceptable. We were then given a two bedroom suite with two bedrooms, although it was beautiful, it is not what we paid for. Agian another down size. We arrived At 5 P.M. and recieved our final room at 9:30 P.M. the following day.
We wish to THANK ALL staff members for our stay. as they are what made a difference to a good trip or a great one. These ones really stand out.
A GREAT BIG THANK YOU to the following staff members who make up for the resorts short comings:
Karen, you booked our excurisons for us and were the sound for all of our concerns The zip line was fantastic. the fishing was top notch and I hope your hand heals. Lovely lady.
Manuel, you moved us twice and were great to see again as you took us to our room so we could finally rest. A very pleasent fellow.
Gilberto, you moved us to our final room, 2510,THANK YOU. You went back down to get the safe keys we needed because we were exhausted.
Martin,you keeped us well watered. You did an excellent job of keeping up with us. A very nice man, even remembers your name, and what beverage you want. Again Top Notch.
Elonso Ruiz, you are such a joy to be around. Fast, courtious service, with a personal touch that makes you special. Thank you and I hope you and your family live very well. Top Notch service.
Truly, our ONLY ISSUE was the over booking and room shuffiling.
Gene & Kris Bellamy
- Official Description (provided by the hotel):
- Come to Velas Vallarta, one of the most established resorts in Puerto Vallarta, Mexico and find the tropical beachfront oasis you have been searching for. Relax and enjoy quality time with those you care about most as you enjoy the benefits of a true All-Inclusive resort. Absolutely everything is included- a spacious suite, gourmet a la carte meals, a full in-suite dining menu, our excellent Kids Club, nightly entertainment and everything in between.Take a break from building sand castles to enjoy some of the best hamburgers around during a leisurely lunch by the pool. Take a siesta after a day in the sun and freshen up for an elegant family dinner followed by a stroll through the gardens to enjoy the evening breeze. Sample a premium tequila and treat the kids to an extra dessert- it's all included and it's all high quality. ... more less
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- Also Known As:
- Velas Vallarta Hotel Puerto Vallarta
- Velas Vallarta Suite Hotel
- Velas Vallarta Suite Puerto
- Velas Vallarta Resort
- Velas Vallarta Puerto
- Club Velas Vallarta
- Velas Vallarta Suite Resort