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“Beautiful place for R&R”

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Villa del Palmar Beach Resort & Spa
Ranked #26 of 125 Hotels in Puerto Vallarta
Certificate of Excellence
Level Contributor
20 reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Beautiful place for R&R”
Reviewed 6 February 2012

Flying from the SF Bay area, just three and half hours direct and a very pleasant flight. Haven't been in PV for about 20 years, we were anxious for a great vacation. However at our arrival in PV and in spite we had paid in advance a shuttle ($14 US each) to get us out immediately, we didn’t see our driver with the names at the waiting area, so we continue to walk toward the grown transportation area. We made a mistake of asking where the shuttles parked so we could walk in the right direction. Big mistake! We literally got attack by a swarming of time share sales people all posing as reps of the Villa Del Palmar and bouncing us over to another ones, like Ping-Pong balls; finally the last person at the counter’ door was the rep of the resort’ with a name tag. We got the sales pitch from her and at that point, if I had a million dollars with me, I would have given it to her just to get me out and to the hotel. Horrible experience!

She did lead the way to a cab and sends us toward our destination. Then, at the exit door, we saw our names posted by the shuttle.

At our arrival to the resort, was a total different story. Bell boys, registration desk and all the personnel were very sympathetic and eager to help and send us to our room. From day one and the following two weeks, everyone at the resort was incredible helpful, pleasant, good variety of daily activities and night entertainment. The beach with white sand, a pleasure to toast in the sun; good service both around the pools and the beach and the restaurants with a good variety of Italian and Mexican cuisine; our favorite, the seafood platter at Equipales.

On the downside, we broke a rule for the first time; out of desperation at the airport we agreed to attend the timeshare meeting; big mistake; is like going to buy a used car at the near lot. Yes, they gave us the perks promised, but the time and pressure, not worth the effort. First and last time!

Would we choose or recommend this Resort for a future vacation? Absolutely yes; well situated, extremely good service, well kept grounds, all city buses at almost the door, small grocery, pharmacy and boutique all in one in the complex, laundry room, Wi-Fi at $11 at day, and international, domestic phone call very expensive about $2.50 US p/m. Bring your own service or buy a card.

Two short blocks away, is a shopping center with grocery store (every hour hot fresh heavenly bread,) fresh produce and good variety of wines. A mile away north, Wal-Mart and Sams Club, Costco,and a beautiful shopping center,with good restaurants. The near hotels beaches like the Buganvillia Sheraton, connect pretty easy, you can even walk to the PV downtown from the Resort.

Love Puerto Vallarta.

  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank genericglo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (712)
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English first
Rochester, Michigan
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 6 February 2012

Just finished 2 week stay at Villa Del Palmar. I would definitely stay here again as the resort has a great location and is well maintained. The negatives are that it is expensive food and drink wise. We overcame that with no difficulty. We ate and nice spots close by and downtown. 2
Soriana grocery stores close by. We had a studio with a mini kitchen. Nice balcony third floor of building 3. We had ocean view off in the distance. The pools are great. The pool on the quiet sdie in Villa Del Mar is warm and great for lap swimming starting at 8 in the morning. Employees work hard to entertain and the afternoon dance classes are fun to watch. The $12.00 charge for WiFi is way over the top. The mall close by has Starbucks and Chili's which have free WiFi so that's what a lot of folks do. A more moderate price of 4.00 per day would have eliminated having to take an IPAD out.

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank irish_two42643
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phoenix, Arizona
Level Contributor
139 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
Reviewed 1 February 2012

I've been a member at Villa del Palmar since 1994 and I go there almost every year. Up until this trip, I have been very happy every time. The rooms and the resort itself are still very nice, the pool is beautiful, and the Concierge staff were fantastic as usual. And I've written glowing revews of VDP in the past.

HOWEVER: This year the customer service that I was looking for just was not there and it obviously irritated at least one staff member that I was even asking for a few things. First, I booked two rooms this trip because I was bringing a friend who had never been to PV before and he wanted his own suite. His room was booked through Interval Getaways and started on October 8th (Saturday) and mine was my week that I own (which I paid for an upgrade to on) and it started on Sunday October 9th. I had never before asked for a room in a certain part of the resort but I asked ahead and they even put it on my reservation that I wanted my room to be in a certain part of the resort. And for the getaway room, I called within the last week as Carlos had asked me to over the phone. We did not get either room where we wanted them to be. I do understand that they don't gaurantee anything, but it was obvious there was not even an effort to get what we wanted. And on top of that there was another family I know who goes every year as well. They didn't want the area I wanted and there they were. In fairness, they did not ask for what they wanted. But I made my request months ahead, I'm there every year, and I am a customer who has always tried to sell the resort through my reviews and by word of mouth for as long as I've been a member. I've even received emails from their staff thanking me for my reviews in the past. Is it really that hard to get a room in a certain part of the resort? Would it have even taken as much effort as this review? The room my buddy got was an awesome room and it did not end up being a bother that this room was not where we had requested because they room was so nice. Mine on the other hand was not so nice. The sofa in the living room was one that might sell for $40 in a garage sale. No dresser in the bedroom, just a long row of shelves, and the door hit the shelves when you opened it. And there was supposed to be service for four on plates, silverware, etc.... I can't remember who I told that I was missing some stuff and they just said not to worry I would not be charged for anything when I checked out. One of the rooms had a corkscrew in it, the other did not. They always had in the past. Attention to detail is definitely going away. At it was definitely time to renovate this room in building 1. Oh and did I mention, I specifically asked to be in building 2, ground floor? I got building 1 second floor.

But the part that really upset me, was that one of the ladies who works at the front desk acted like it was a major burden that I was even asking for something I wanted at all. She was visibly irritated at me when I told her that I had made my request way ahead of time. I would have understood that if I had been one of those people who was insisting on everything and losing my cool, but I was just asking for something that should have only taken a small amount of effort to provide. And after years of being a loyal customer and supporter.

Second: No less than 6 times during the week the keys to one of the rooms or the other quit working. We seemed to be continously going back to the front desk to replace room keys. Just frustrating.

Third: And this one blows my mind a little. Maybe there is something I don't understand about the way these things work. When I got back they sent me an online customer satisfaction survey. Great, I have a way to let them know what I thought about the lack of consideration I got. But somehow, my computer, or the system, or something would not let me open the survey I tried over and over and it just would not open. So I asked their rep who is on facebook to send me another one. I was told they can't do that because they have to control those emails or something to that effect. Really? They can't send out another email to make sure that their customers are happy with them? Does that pass the common sense test?

All this being said. I understand that in any business things are going to fall through the cracks, and that one or two not so enthusiastic employees can make a whole operation look flawed. We still had a magnificant vacation. My buddy was completely impressed with his room (I'm glad he got the nicer one). Puerto Vallarta is the place to be for an affordable yet outstanding vacation as there are tons of things to do, unmeasurable choices of top notch restaurants to eat at, and some of the world's most beautiful scenery. The service by the bell staff, concierge, and restaurants and bars onsite was as outstanding as it has always been. Every one of them will bend over backward to make sure you have a great time. Gloria & Katy especially, they greeted us with a huge smile every time we walked through the lobby and helped us with the key situation on more than one occasion. I apologize that I have been busy and did not write this right away after returning so I have forgotten the name of the guy who booked our tours for us, but NOBODY ever before went as far out of their way to do as great a job as he did this trip Don't remember his name but I will remember who he is and go to him again this year when I return.

For now, I still think that for the money and location, this is one of the best resorts to visit in Puerto Vallarta, but if my service doesn't return to what it used to be I may be changing my mind. We will see this October. Planning to return on October 7th.

Dave

  • Stayed October 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank david760
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLC UT
Level Contributor
147 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed 31 January 2012

We got a two bedroom condo at this resort through a timeshare exchange. Wonderful unit in building two on the forth floor (2409) facing the pool and ocean. The unit was clean and our maid Edith kept it that way. Usually when we use these timeshare condos, there is no house keeping during the week; but not here - we had daily maid service - she even washed the dishes in the sink. The condo was quite, clean, comfortable. Even had a safe to lock up valuables.

We arrived early (around noon) and still was able to checkin to our unit. Staff was friendly; Front desk employees could have spoken English a little better. Yes, they tried to intice us to get a discount card by attending a timeshare presentation - but I just said we already owned 2 timeshares and wasn't interested. She wrote down her name and extension number on a paper for me, if I changed my mind, and that was it - wasn't bothered again about timeshares.

Loved the resort, pools & beach area. Pools were a little cool and Hot tubs could have been hotter. Loved spending the day under a palapa out on the beach. Drink staff gave good service out there. The "muffin man" comes each morning at the beach - great homemade muffins for 20 pesos. Each noon, a husband and wife vendors serves lunch under two palapa's far right on resort beach. Great (safe) complete lunch for 45 pesos - highly recommend!

I was suprised by all the negative reviews on TA for this Hotel - I just didn't see the problems. A great resort. However, one negative I didn't care for was the "automatic" charging to our bill a daily gratuity for hotel staff. Since we had already tiped our maid, the bellman (Migual was wonderful & friendly!) & drink waiters - I took offence to this practice and ask that the charges be removed from the bill. They did. Wish they had disclosed this practice when we checked in.

We initially went to Walmart for a week's worth of supplies, but used the Market/Deli at the resort too for little things and internet cafe. Can get fresh breakfast pastries there too for around 12 pesos. We used the Bus system for the first time on this visit, since bus stops were close to this resort. Not bad - just bumby.

I would recommend this resort and we will return. Only wish it was closer to Old Town, as were went there often for activities and meals.

  • Stayed January 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank DJ3722
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Venice, Florida
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 31 January 2012

Stayed in December for 1 week, Perfect weather and the hotel accomadations were
perfect. The bed was more comfortable than my own at home.
The food was increadable!!! At breafast on the beach every morning and watch the
sunrise over the mountains. The all incluseive package was the way to go!!!
Lunch and dinner were spectacular. Two huge pools and jacuzzi's never too full.
Plenty of activities and a sports bar to watch American sports.
I will be back!!!

  • Stayed December 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank okbeachnut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City
Level Contributor
246 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
Reviewed 30 January 2012

VDP in PV never ceases to be the best vacation spot. Just returned from 15 days there in a two bedroom suite in building 1 right on the beach. The rooms were spacious and hads lots of sunlight. The staff are constantly cleaning and maintaining the property. They start you with coffe/tea packages for your first night which is nice. All the staff goes out of thier way to treat you right. A smile goes a long way. Time Share people never approached us during our stay. Our maid did a great job and even left us flowers on our table. The staff on the beach are always smiling and helpful. Never in all the 25 years in going here have we had any problem with the staff. Tipping or not, we always got good service. They do require you to register a credit card so you can sign when you purchase anything. This is normal for any place that we have stayed. We do not do the "all inclusive" since there are so many restaurants to eat at in PV. Taking a bus for 50 cents each is the way to go. The busses go everywhere and it gives you the "real" Mexican feel. Happy hours on the beach are well worth the price and they do have quite a few of them during the day. People do get up very early and save chairs - frowned on by the hotel, but, done anyway. Even going to the beach late, chairs and an umbrella were always located for us by one of the staff - again a smile and a thank you go a long way! The massages - specials are always available - outside on the peninsula over the water are amazing. The winter months bring many more retirees - the spring and summer more families with children. All in all it is a great place to go.

Room Tip: Third floor and above if you like quiet. Building 1 and 8 are closest to the beach with the best vie...
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  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank PrincessVahineMaui
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Windsor, Canada
Level Contributor
38 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 29 January 2012

we stayed at Villa Del Palmar from Jan 21-28. this was after we got a call offering us 5 nights 6 days all inclusive but since it was more cost effective to take a direct flight saturday to saturday we bought the 2 extra nights to make it a full week..the deal was, you must go to the time share presentation...so after finding our room which was fine, and unpacking, we went & purchased food & drink at the Soriana across the street..very nice store..we took the all inclusive to start on the 3rd day. we arrived late saturday & went to the time share breakfast the 1st am. fine, hard sell, good deal but we were not interested. might work well for some but not for us. the next am we went to find coffee. but we were not all inclusive until 1pm. ok fine, so i tried to buy a cup at the restaurant and they would not sell to us because we did not register our credit card. had to go out to the street to buy coffee. then i tried to order Modelo beer after our all inclusive started but you had to pay for it. they only serve pacifico or coronna. oh well, that's fine...every drink of water every drink of pop alcohol juice or coffee, every bite to eat must be signed for. this is after i faithfully wore my blue bracelet for the all inclusive. when i questioned it they told me it was for quality control???? if you are all inclusive and are banded what is the deal with that. i believe that they wanted your name, printed & signed & room number & yes there was a spot for the tip on every slip of paper. since i hadn't registered my credit card i did not sign for any tips. w e prefer to give this in cash to the staff that have earned it. very very frustrating...a tip: if you do not tip, do not expect food service. they will walk right by you without stopping and even when you go to the bar to be served they will are very slow to serve unless you are tipping. very frustrating. i mentioned this to the manager Micaela and she informed that ' that's the way it is"...hmmm...i told her that i felt it was frustrating and not welcoming to the guests. i had my band on to indicate that i was all inclusive but the staff did not go out of thier way to make me feel included in anything unless i was willing to tip & sign for all! i have stayed at other resorts along this stretch of road and have NEVER been treated so poorly. if they intend to offer all inclusive they need to re-think thier approach. i have stayed at some resort that are not all inclusive and that is the better to travel unless you stay elsewhere. now for the rest of the resort...
we were put in a very nice room to start, clean & nice (very small fridge)..we unpacked & stocked the kitchen & used the dressers for our clothes..all set up for a lovely stay...however what they failed to inform us was that we would have to move after 2 days because this was a handi-capable room. inconvenient but we did move and it was an even nicer room. very clean, larger, terrific beds and not a bug to be found..yes i checked for bed bugs etc...and a nice view of the pool. we left a few dollars for the cleaning lady every day and were rewarded with little cloth animals & flowers. very nice.
the location of this hotel is fine but if i had to choose i would go elsehwere simply because of the treatement of the guests. the cleanliness was great. the few meals that we took there were just ok..nothing outstanding. the all-inclusive allowed us to attend the beach party and the mexican fiesta. both were $35/person food & drink if you were not all inclusive...again..nothing outstanding. the music was good but i could have sat outside of the ropes with my own drinks & food & still enjoyed it. just ok. too bad because it is a lovely spot.
btw..the last insult was this..we had the all inclusive which did not start until 1pm on the 3rd day...ok fine i got over that, but doing the math i thought i was all inclusive un 1pm the last day...NOT...it finished at breakfast. we were going to have 1 last drink and say goodbye to friends that we had made but couldn't get a water, beer, coffee, tea...nothing...and again they wouldn't take cash!...very frustrating...

Room Tip: all that we saw were good!
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  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jeannecp55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Villa del Palmar Beach Resort & Spa

Property: Villa del Palmar Beach Resort & Spa
Address: Blvd. Francisco Medina Asencio Km 2.5 | Zona Hotelera Norte, Puerto Vallarta 48335, Mexico
Region: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Top resorts Hotel in Puerto Vallarta
#16 Spa Hotel in Puerto Vallarta
#19 On the Beach Hotel in Puerto Vallarta
#23 Family Hotel in Puerto Vallarta
#29 Romantic Hotel in Puerto Vallarta
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Villa del Palmar Beach Resort & Spa 3.5*
Number of rooms: 562
Official Description (provided by the hotel):
Situated on the soft sands of Banderas Bay is Villa del Palmar Puerto Vallarta, an enchanting family resort that combines charming Mexican tradition with upscale sophistication and modernity. The magical resort, situated close to the center of downtown Puerto Vallarta, offers a unique vacation experience that will have you falling in love with the stunning beachfront destination. Boasting two freeform pools, three delicious culinary options and a state-of-the-art spa, Villa del Palmar is everything you need for a fun-filled vacation and more! ... more   less 
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Also Known As:
Villa Del Palmar Beach Hotel Puerto Vallarta
Villa Del Palmar Beach Resort And Spa
Hotel Del Palmar Beach
Villa Del Palmar Puerto Vallarta
Resort Del Palmar Beach
Puerto Vallarta Villa Del Palmar

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