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“A great family resort!” 4 of 5 bubbles
Review of Crown Paradise Club Puerto Vallarta

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Crown Paradise Club Puerto Vallarta
Ranked #52 of 127 Hotels in Puerto Vallarta
Waterdown, Canada
Level Contributor
70 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“A great family resort!”
4 of 5 bubbles Reviewed 30 April 2014

We really enjoyed ourselves at the Crown Paradise Club for two weeks during the March break. Service was great, staff was friendly, the resort was clean and many upgrades were being finished. The place was freshly renovated and painted and looked very nice. The rooms were newly renovated and comfortable. There was plenty of choice at the buffet to eat there every day and the specialty restaurants were great as well. Our kids really enjoyed the water park and the cooking with the kids club. The entertainment staff were great, especially with the kids and the entertainment was enjoyable. Drinks were good, not just cheap stuff you usually find at an all-inclusive. Our favourite staff members were Lena, Angel and Xavier and Martín. Definitely great value for the money and I would return again and recommend it to other families. My only criticisms are that the pool washrooms could be cleaned a bit more frequently, lose the placemats on the tables in the buffet restaurant and loud construction (chipping the paint with a chisel off the handrail by the pool) could have been saved for a quieter time of year. Also the kids club should have been more regulated with a published schedule and a sign in and out system.

  • Stayed March 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank tcgirl3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katarina P, Community Manager at Crown Paradise Club Puerto Vallarta, responded to this review, 5 May 2014
Hello tcgirl3,

Thanks so much for taking the time to write a review! It is excellent to know how much you enjoyed staying with us.
Thank you for commenting on the friendliness of our team as well as the cleanliness of the resort. I’m glad you liked the comfort of our newly renovated rooms, the food and drinks quality and selection, and enjoyed the entertainment provided.
You can be assured that your constructive criticism will be taken into consideration as it will, no doubt, help us to intensify our efforts and improve our services for our guests.

We appreciate your recommendation and hope that you will visit us again soon.

Warm regards,
Katarina
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,544 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (202)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Los Angeles, California
1 review
4 of 5 bubbles Reviewed 28 April 2014

Stayed for a week from 4/10-4/17

Positives:
*food was good! :) don't know what all the fuss is about with the negative food revies...it was AUTHENTIC Mexican food, so maybe the hotel guests are used to Mexican food from El Torito or such places? Anyway, buffet had great variety, even for the days I felt like eating "light"
*favorite a la carte: Fujiyama...
*Fidel at the Adult-Only pool bar is awesome! He's so friendly, polite, and tries his best to make sure you enjoy his drinks...goes out of his way to make sure you're happy! Always had a smile on his face!
*Plenty of pool choices
*Bar at the beach so we didn't have to walk far to get drinks
*Reservations were not hard to make


Negatives:
*Small adult-only area...maybe some more lounge chairs...
*Consider having a waitress to service the adult-only area...saw waitresses at the main pool...
*Adult-only pool should have bigger signs that say NO CHILDREN...often times, parents would bring their kids and stay until a security guard would come do his/her rounds and let them know they could not be there.
*Adult-only pool should have some steps to get in or out of it...
*Pillows were horrible!!!! :(
*Floors were slippery when wet

Overall, we enjoyed our vacation! We got to relax and just lounge around...which is exactly what we wanted out of this vacation. Got a little nervous because I didn't realize how "family-friendly" this resort was before I booked...I saw the pictures after and thought "OMG, how am I going to relax with all these kids running around", but it wasn't so bad...adult-only pool was the saving-grace for that! :) (Nothing against kids, I'm a teacher, I love kids...but was looking for a break from them!!!)

  • Stayed April 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank CJHern
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katarina P, Community Manager at Crown Paradise Club Puerto Vallarta, responded to this review, 30 April 2014
Hello CJHern,

Many thanks for posting on Tripadvisor. It is so great that you enjoyed your week with us, and that you liked our food selection, pools, beach bar and service. We’re really happy to know we were able to provide you with relaxing vacation and met most of your preferences.
Be assured that we take very seriously all constructive feedback from our guests, and welcome all suggestions.

We hope you will choose to stay with us again the next time you are visiting this beautiful destination, please feel free to contact us directly so as to make sure you have another wonderful stay.

Warm regards,
Katarina
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kamloops
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 27 April 2014

My daughter (18) and I travelled to this resort from Apr 03 - Apr 14 and I will give an unbiased and totally honest review.
How could I say anything wrong when a resort takes the time to decorate our room with streamers and balloons to celebrate my daughter's birthday and gives her a personalized cake at dinner...that my friends is going up and beyond!!!
Sooooo many people have complained about the food, yet we saw people munching all day everyday so it couldn't have been that bad...lol We always found things to eat and being a picky eater myself, but I always found things to fill me up.
We had a hoot with Fidal at the adult pool and he was very open and friendly and meticulous in keeping his bar clean all the time. We were there when he was put under pressure by a group of big wigs and he passed with flying colors. There were a few days that he searched all over the resort to find Bailey's as I love Mudslides for breaky...lol. HOLA FIDAL YOU ROCK MY FRIEND xoxoxo
The outstanding bartenders at the main beach bars...Isaac and Angel and all the others made sure that we had fun there every night. Ask for an Isaac Special shooter tastes just like a posicle BUT beware lethal:)) GREAT JOB GUYS!!!
The Nitro wellllll that is very different than the clubs in town but trust me still fun if you have the right mindset. The staff there are a blast and we met a ton of people at the resort so spent a few nights right until close dancing and having fun. We did see a few of the shows Disney was our favorite...lol
We spent the majority of our days at the Adult pool but did venture over the entertainment pool for volleyball and tunes...Yes, people, it is Mexican rules so make sure you are on the team with the guy with the whistle (tee hee) The only thing that would be nice that could be changed is some music at the Adult pool, not blasting but some background tunes to add to the experience.
We spent some nights on the Malecon at the clubs and also went to Andelas and the Roxy one night. Soooooooo much fun and great memories:)
You have the opportunity to have a professional photo shoot done by the hotel for FREE! Do It! We have 10 amazing pics on CD that only worked out to $80.00 and fantastic keep sakes of our trip.
Many people we met were from the sister resort who were upset that we couldn't join them next door as they could be on our property anytime. We didn't mind but after thinking about it...why couldn't we? When I booked my vacation I spent more $ to be in renovated rooms etc than what the Golden was offering. It's all good but maybe something to consider changing in the future. Not for anyone under 18 of course but flexibility to wander and meet more people might have people returning more often:)
Anyhooooo...for all of you considering this resort...Just Do It...Fun is what you make of it :)))

Room Tip: We were on the top floor facing the main complex...the timeshare...I mean club membership guys have...
See more room tips
  • Stayed April 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank SmileUROnHoliday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katarina P, Community Manager at Crown Paradise Club Puerto Vallarta, responded to this review, 1 May 2014
Hello SmileUROnHoliday,

Thank you so much for posting such a great review! Our desire is that all our guests can be as satisfied as you are. It was our pleasure having you at the resort.
Thank you for mentioning how much you enjoyed your stay and the service you received from our team. They really go above and beyond to please our wonderful guests, and noticing their efforts is truly rewarding.

Our sister resort Golden Crown Paradise is an adults-only property where we offer our guests serenity and relaxation, whereas Crown Paradise Club although it does have adults-only areas, is family-friendly oriented with great variety of activities throughout the resort. As we strive to keep this more intimate atmosphere in Golden, we only let the guests staying in that property use the facilities at the family side. We’re truly sorry if this was an inconvenience for you, and I suggest you may consider the adults-only resort for your future stay if you feel it better meets your needs.

Thank you for choosing the Crown Paradise Club and leaving such a great feedback, we certainly hope to see you again!

Warm regards,
Katarina
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edmonton, Canada
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 26 April 2014 via mobile

We took our 5 and 10 year old kids to the resort for the week of April 11. We took a shuttle with Royal Tours from the airport and it was new and professional. Check in was fast and Angel took us to our room and made us feel welcome. Pools were great, aqua park suited for 8 and under and the other two family pools were heated and great. Jelly fish that week kept us out if the ocean but pools made up for it. Zip lines great and food was ok with a la crates were good. Ha a great vacation

Stayed April 2014
Helpful?
Thank Jantzm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katarina P, Community Manager at Crown Paradise Club Puerto Vallarta, responded to this review, 28 April 2014
Hello Jantzm,

Thank you for taking the time to share your feedback with us. It is excellent to know that your check-in experience was fast, along with Angel’s excellent service and warm welcome.
We love hearing that your kids enjoyed the activities offered throughout the resort, and that you were pleased with our pools and food selection.
We appreciate you writing a review on your experience, and hope to see you again soon for another fun filled family vacation!

Warm regards,
Katarina
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Princeton, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 26 April 2014 via mobile

I really wasn't sure about this resort after reading the reviews, we stayed here April 15-22 with our 5,3 and 7 month old and our 1 year old niece in total 11 of us and we had a great time. The room was average nothing special but it was clean and everyone had a bed! We didn't go hungry always something to eat and the kids water park was awesome for our girls they spent the whole day splashing around. I don't love the ocean in puerto Vallarta but I knew what to expect before we went if we do return we will for sure cons back to this resort. It wasn't luxury by all means but it compares to anywhere we've stayed.

  • Stayed April 2014
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank sophiem942
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katarina P, Community Manager at Crown Paradise Club Puerto Vallarta, responded to this review, 28 April 2014
Hello sophiem942,

Thanks for making us a part of your family vacation! We are so glad that you enjoyed your stay at Crown Paradise Club and had a great time. It is also excellent to know that your girls enjoyed our kids water park area so much.

We are so glad that you plan to return when you visit Puerto Vallarta again! Thank you for taking the time to write a review, we hope to see you again soon.

Warm regards,
Katarina
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edmonton, Canada
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 bubbles Reviewed 23 April 2014

The property itself is quite lovely, well maintained, friendly helpful staff. Angel was - well, an angel. Recently remodelled and rooms are nice, good size family rooms (we stayed in the one with bunks). Unfortunately the family rooms all overlook the Nitro night club, and on 2 nights the pounding beat from the club's music made it hard for me to sleep. The infinity pool overlooking the ocean was gorgeous - BUT that pool becomes a games pool at certain times of day with water polo hosted by resort staff. This makes the entire pool and parts of the deck where chairs are, unusable to anyone not wanting to play. Music played at the pool was a bit much (loud) for me, as we had come to de-stress and relax. Kids pool area is awesome. Zip line was great fun.

Adult swim up pool bar was a warm-tub - kind of weird. Not hot enough to be a hot tub, and much warmer than a pool. I found this unpleasant after a blazing hot day - we wanted to cool off not stay warm. Pool hours were also a bit early, we had to leave the adult pool at 8:30, pool bar closed at 8. You really do need to get up by 7 or 8 am to secure a pool chair, and by 9 for a front row beach chair. Some great entertainment for the kids with Friday night pool parties, and free kids shows (cheesy but fun) at Club Nitro and one on the beach.

Overall this resort was good, but as so many other reviewers have noted - the food is absolutely AWFUL. The buffet is massive, but each time I was only able to find a few edible items, after much unpleasant trial and error. Almost no good Mexican food. By the end of the week we had figured out what the good items were, but spending the week tasting horrible food meal after meal was a disappointment. Food safety is an issue with the outdoor lunch buffets by the beach, as they do not precook the hot dogs before putting them out on the buffet, and ravenous kids swarm the buffet while the hotdogs are still cold. Precooked burgers sit out in pans and are reheated to order. The omelet station is a good bet for breakfast, and occasionally they had smoothies. Plenty of fresh fruit and veggies. The French restaurant was pretty, but the food would make a Frenchman revolt. Italian restaurant was a reliable choice. Reservations are nearly impossible to make - we almost always had to go down to the front desk to gave them call using a special number, as we could never get through. I do wish they would let guests book their entire week's worth of reservations at check in, like many other resorts do. Despite being told numerous nights that no more reservations were available, the restaurants were half empty. So quite frustrating.

Also be sure to book the spa before you arrive, it was already booked solid for the entire week once we got there so we weren't able to use it. Friends we travelled with had some issues with their room that were resolved quickly and professionally. There was a jelly fish invasion the week we were there, and the front desk really should have advised us of this on check in. My 5 year old and I were stung as soon as we entered the ocean up to our knees, nothing serious but would have preferred being warned by the hotel rather than a random stranger on the beach.

Knowing what we know now in terms of food selection, spa and restaurant reservations (stick with Italian), and room location (we would forfeit the space of a family room for the view and peace of an ocean facing room), we would stay here again as the resort is attractive, well kept, has good amenities and activities for kids, and friendly staff.

Room Tip: Avoid family rooms unless you are ok with music from Club Nitro pounding outside your window until 1...
See more room tips
  • Stayed April 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank CateAngharad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katarina P, Community Manager at Crown Paradise Club Puerto Vallarta, responded to this review, 26 April 2014
Hello CateAngharad,

First of all, thank you for staying with us and for mentioning both positive and constructive remarks regarding your visit to Crown Paradise Club. It is our main objective to make our guests stay memorable through a daily effort of our team.
We apologize for the inconvenience you experienced with the noise from the night club, and also although I see that you found some of our food options to your taste, I’m sorry to hear that in general our food selection and quality failed to meet your expectations. I’d like to reassure you that we take our guests’ health and safety with the utmost importance, and have certifications that meet the National and International standards of hygiene which require a constant supervision and inspection of all the areas of the Hotel.
The hotel does request that reservations be made at the restaurants in order to give all the guests equal opportunity to try them. At times they do appear to have available tables, that is because they space out the reservations in a manner so as the guests have sufficient time to enjoy their meal without the feeling of being rushed and gives the staff the opportunity to provide more personalized and attentive service.

Again, thank you for sharing your experience, it is very valuable to us, as it gives us the opportunity to maintain and improve our guest´s satisfaction.
Do not hesitate to contact us directly prior to your return visit to make sure your preferences are met.

Warm regards,
Katarina
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oakland, CA
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed 22 April 2014

The Good:
- VERY family friendly with pools, entertainment, activities, water slides, zip lines, parties etc.
- Food was better than expected. The buffet was fine, and they try to vary the food day to day. The specialty dinners were excellent.
- Staff was very friendly.
- Well maintained all inclusive resort.
- Highly recommended place to stay. I would return again.

The Bad:
The walkways can get slippery when wet.

  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank BenDRL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katarina P, Community Manager at Crown Paradise Club Puerto Vallarta, responded to this review, 23 April 2014
Hello BenDRL,

Thank you for posting your feedback on your stay with us.
It give us great joy to hear that you had a great experience, that you enjoyed our facilities and loved the food and service we offer.

It will be our pleasure to have you as our guests again in the future, please contact us directly when the time comes so that we can assist in making your return trip as or even more pleasurable.

Thank you for your recommendation!

Greetings from Pto Vallarta,
Katarina
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crown Paradise Club Puerto Vallarta

Property: Crown Paradise Club Puerto Vallarta
Address: Paseo de las Garzas # 3 | Zona Hotelera Norte, Puerto Vallarta 48333, Mexico
Phone Number:
Region: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#38 On the Beach Hotel in Puerto Vallarta
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Crown Paradise Club Puerto Vallarta 3.5*
Number of rooms: 254
Official Description (provided by the hotel):
A MODERN FAMILY-FRIENDLY ENVIRONMENT The ambiance here at the Crown Paradise Club Puerto Vallarta, All Inclusive Resort is one of casual family fun. Our oceanfront resort was designed with myriad places to have fun and relax with an aquapark with 9 slides a pirate ship and a castle, big jacuzzi with swim up bar for adults, 3 a la carte restaurants and more... All the fun for big and small! ... more   less 
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Also Known As:
Crown Paradise Club Puerto Vallarta Hotel Puerto Vallarta
Crown Paradise Hotel Puerto Vallarta
Playa De Oro

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