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“We were very impressed” 4 of 5 bubbles
Review of Casa Velas

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Casa Velas
Ranked #2 of 127 Hotels in Puerto Vallarta
Certificate of Excellence
GreenLeadersGold level
Austin, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“We were very impressed”
4 of 5 bubbles Reviewed 1 July 2011

We moved to Casa Velas from another resort in the area because the first resort we went to ended up being much lower quality than we anticipated. Casa Velas was very high class, small, and had very good service. We had the place to ourselves and the room was fantastic. Even though there was really only one restaurant, the menu was extensive and the food excellent. The pool bartenders had great personalities and made the afternoons fun. One member of our party left their very nice camera out and then could never find it again...nothing was proven as stolen or anything, but I think its a great idea to always lock valuables in the safe just in case.

Room Tip: The Presidential Suite is AWESOME for groups
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  • Stayed June 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank CBraeuer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
casavelasmanagement, Manager at Casa Velas, responded to this review, 2 July 2011
Dear guest,

Thank you for taking the time to share your experiences in this forum. We are very pleased to know that your decision of choosing Casa Velas to continue your vacation was the right one. As you mentioned in your comment, the Presidential suite is the best alternative for a group of young couples traveling together. Its vast common areas such as the living room, the private pool and the spacious terrace are fantastic spaces to gather together and enjoy an afternoon with friends, cocktails, great conversation and fantastic food in the privacy of your suite.

We have been in communication with the member of your group that misplaced his camera to keep him updated about the thorough investigation that is taking place on regards of this incident. As stated in your review, all suites have safe boxes available and we always encourage our guests to keep their valuables lock to avoid misunderstandings.

Once again we thank you for your comments and would like to express our gratitude for giving us the opportunity to pamper you and your friends during your stay in Puerto Vallarta. We hope that this is the first group trip to Mexico of many others to come and of course we hope to be your first choice for next time.

We wait for you soon in your home away from home!

Regards,
Pierre Yves Bonin
Managing Director
Casa Velas Hotel
”YOUR HOME AWAY FROM HOME”
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,490 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (310)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Houston, Texas
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 23 June 2011

I just returned from vacationing at Casa Velas with 8 of my best friends. I could not possibly describe how wonderful our experience was. We said over and over to each other that it felt like the entire staff was inviting us into their home. It's such a charming size. They exceeded all of our expectations from the little things, like picking an aloe leaf to sooth a sunburn, to the big things, like cooking a gourmet meal from the tuna that we caught. The drinks and the food were both wonderful and always served with so much kindness. The waiters often reminded us that if there was something that we wanted that wasn't on the menu they'd be happy to make it. Ecker, the manager of the restaurant, was incredibly knowledgeable and added many special touches to our experience. The spa was glorious, and the rooms were spectacular. I could go on and on. I don't know if it'd be possible to enjoy a hotel more!

Room Tip: The main building was great!
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  • Stayed June 2011, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank carriedarrah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
casavelasmanagement, Manager at Casa Velas, responded to this review, 25 June 2011
Dear guest,

It is always a pleasure to know that we have exceeded our guest’s expectations on regards of the service provided by our dedicated staff and the food quality at the property.

Thank you for sharing the experience of your stay with us, I will personally congratulate Chef Francisco for the great service provided and the wonderful culinary creations that he did with the tuna.

Your expressive recognition for our staff is the best reward to all our efforts to always go the extra mile to please all of our guest’s whishes and needs.


Thank you again for expressing your opinion about your stay with us and it will be my pleasure to welcome you in your next visit in your home away from home.

Sincerely,
Pierre Yves Bonin
Managing Director
Casa Velas Hotel Boutique
”YOUR HOME AWAY FROM HOME
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Phoenix, Arizona
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 23 June 2011

Working in the hospitality industry I have very high standards for hotels and restaurants- Casa Velas delivered on all accounts!

From the gated entrance, the cocktail welcome, the seated registration and property tour the bar was set high for our trip! And the staff continued to deliver the whole vacation a better then expected experience.

The grounds ( although an older property often has challenges aesthetically) were immaculately kept- lush and luxurious. It was perfect for an older Mexico city architecture and a charming use of textiles. Peacocks were a great and surprising addition to the setting.

The FOOD WAS AMAZING! Not just for an all inclusive, but for a fine dining experience. All Inclusives usually just have the same food at the same tired buffets or less then great themed restaurants. YOU HAVE TO EAT HERE!

My favorite staff- Leon and Pablo made the trip extraordinary! This is a not miss, worth every penny!!

  • Stayed June 2011, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank meant2beevents
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sugar Land, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 23 June 2011

We were continually impressed! The food was incredible including gourmet selections as well as a healthy spa menu. The staff was amazing, it is a smaller hotel so we got great personal service from everyone. The facilities and grounds are beautiful and the spa was first class. This is the perfect place to get away, relax and be pampered!

Room Tip: Ask for Felix or Jesus
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  • Stayed June 2011, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank kivak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 20 June 2011

What a wonderful girlfriends getaway!!! Our stay at Casa Velas was FABULOUS. The property is absolutely gorgeous. We really enjoyed having the option of going to the Beach Club or the Vellas Vallarta Hotel. The staff was very friendly and attentive. They made sure that all of our needs were met. The all inclusive services exceeded our expectations. The food and drinks were superb. We are already making plans to return to Casa Velas next year!!!

Room Tip: We got a great deal booking with Apple Vacations
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  • Stayed May 2011, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank ICURN76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
casavelasmanagement, Manager at Casa Velas, responded to this review, 24 June 2011
Dear guest,

It was a pleasure to have you ladies in your home away from home! We appreciate your comments about the food and service, and we will be honored if you give us the opportunity of hosting your next girlfriend’s getaway.

The property is known as a peaceful oasis that combines service and hospitality recognized by Condé Nast, AAA, Trip Advisor and many others like The American Academy of Hospitality Sciences. Casa Velas is joyful of announcing that Emilianos; its fine dinning restaurant is one of the proud receivers of the “Five Star Diamond Award 2011. The American Academy of Hospitality Sciences is the world's premiere organization for awarding excellence in travel, cuisine, luxury products and services. Each year, the Academy bestows its coveted International Star Diamond Award, a recognition that many strive for but few achieve.

Thank you for taking the time of sharing your comments in this forum and please do not hesitate in contacting my concierge staff to help you with the planning of your next girlfriend’s getaway!!!

Sincerely,

Pierre Yves Bonin
Managing Director
Casa Velas Hotel Boutique
”YOUR HOME AWAY FROM HOME
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Amarillo
Level Contributor
98 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
5 of 5 bubbles Reviewed 18 June 2011

Amazing service! Fantastic resort and staff! The food was amazing! Beach club was wonderful! We had the beach club to ourselves two days in a row! Top notch food!!! Carlos at the beach club was great, as were Leon, jorge, and Pablo!!! Staff were always there to please!!! Unbelievable place, would love to go back!!!!!

  • Stayed June 2011
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank debbieAmarillo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mesa, Arizona
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 17 June 2011

The Casa Velas was incredible. I have been to many all inclusive resorts but this was the first one that it was ABSOLUTELY true. The staff was amazing, always called us by name and made sure we were well taken care of. The rooms were beautiful and always well maintained by the housekeeping staff, even folding and neatly stacking anything left out. Emiliano's was fantastic, the food was always delicious and the presentation was incredible. Ecker did a wonderful surprise by making us a special dessert coffee the last night of our stay, not to mention he took the time to give us a tutorial on how to pick a good tequila one night at the bar. We loved the Beach Club and the staff and food there were equally enjoyable. There was never any pressure to purchase time shares or excursions so we could just relax the entire vacation. Another benefit is they have a computer center or you can get free wifi if you connect with your laptop in the lobby area. This places deserves more than a five star rating based on the food, service and staff and we can't wait to go back to Casa Velas again!

Room Tip: Get a room on 2nd or 3rd floor, less humid!
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  • Stayed June 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank randsam812
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Casa Velas

Property: Casa Velas
Address: Pelicanos 311 | Marina Vallarta, Puerto Vallarta 48315, Mexico (Formerly the Regent hotel and Quinta Real)
Phone Number:
Region: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Puerto Vallarta
#1 Top resorts Hotel in Puerto Vallarta
#1 On the Beach Hotel in Puerto Vallarta
#1 Luxury Hotel in Puerto Vallarta
#2 Romantic Hotel in Puerto Vallarta
#2 Business Hotel in Puerto Vallarta
#6 Family Hotel in Puerto Vallarta
Price Range (Based on Average Rates): ££££
Hotel Class:4.5 star — Casa Velas 4.5*
Number of rooms: 81
Official Description (provided by the hotel):
Imagine the perfect resort retreat in the Mexican Pacific Riviera, where luxury and romanticism combine in perfect harmony. Resembling a private estate, Casa Velas offers Condé Nast and AAA award-winning service in a casually elegant and intimate boutique atmosphere in Puerto Vallarta. This boutique hotel enjoys a garden setting surrounded by the Marina Vallarta Golf Course. A beachside experience waits just three minutes away at your private Ocean Club, with stunning sunsets and memorable dining. Unlimited transport is available day and night to whisk you to the golden shores of the Mexican Pacific. The Ocean Club is a place of supreme peace and tranquility for enjoying an infinity pool, jacuzzi and terrace with impressive ocean views. Our luxurious getaway invites you to enjoy the comforting sounds and vibrant colors of the tropics as you discover the true meaning of relaxation and luxury at an all-inclusive Puerto Vallarta resort paradise. Recently chosen as one of the Top 10 hotels in Mexico and the Caribbean in three categories - Luxury, Relaxation/Spa and Hotel for Romance - by TripAdvisor®, Casa Velas is an enchanting destination where simple pleasures rejuvenate your mind, body and soul. ... more   less 
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Also Known As:
Casa Velas Boutique Resort
Hotel Casa Velas Boutique

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