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“Would have been better if the owner had not been there”
Review of Casa Velas

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Casa Velas
Ranked #2 of 124 Hotels in Puerto Vallarta
Certificate of Excellence
GreenLeadersGold level
chicago, il
Level 3 Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Would have been better if the owner had not been there”
Reviewed 8 September 2011

Casa velas --- travel style,: luxury, trip advisor junkieto. Came here to  relax in luxury, get amazing service and decent food at the top rated hotels. Most often if possible I pick all-inclusive, adults only destination.

Fav staff: Leon Hernandez was a darling and provided exemplary service. He was just awesome. Juan Jose at the beach club and Juan Pablo at the front desk were always helpful, pleasant, and fun to talk to. They made the trip better and entertained us. Everyone speaks excellent English.

Non hotel related: (skip to the hotel part if not interested). I was concerned about traveling to Mexico during the rainy season. The weather is less predictable in this season.  The first three days it was overcast from 8am to 2pm, but still quite warm. 2-4 sun peeked out. 4-nighttime rain - sometimes quite heavy. The last few days, sunny and hot all day with a light showers starting at 5 pm on and off.

Transportation to the hotel: it should be 80 pesos. I was duped into paying 180 because the guys in the front who are at the taxi stand are government sanctioned and they show you a chart. Do not get in anything that is not a yellow taxi cab or you will pay more. Prepare to be bombarded by a bunch of people offering you a ride as soon as you hit the ground transport area. It's overwhelming. Just remember yellow cab and tell them you will not pay more than 80 pesos. If you really plan ahead, you may be able to call the hotel and arrange for them to pick you up. We had a cab driver that we paid 180 pesos for and he got lost and it took him 20 minutes to get to the hotel. It should be no more than 5 minutes to the hotel.

Lobby - beautiful but had an odd smell. Moldy almost and may be due to the stagnant water in the little ponds that they have there. The greeting staff is wonderful. Off the bat--- we tip very well---- over 10 us dollars to the door greeter/bellman/ tour guide of the property.

Room: our first night, quite disappointed. The room was unimpressive, the hot water didn't work (which btw, is a trend as you can tell by the reviews. We met three couples including a couple getting married on the resort who did not have hot water for four days. I couldn't believe it but they didn't complain.) The sliding doors did not close all the way and there were mosquitoes sneaking in devouring me by the minute. Complained again and they had to duct tape the aperture of the door. Obviously I requested to move rooms and the second room was much nicer, two floors and everything seemed to work properly.  Most people had a private dipping pool. It's a nice thought, but it was never used and neither did most of the other people who mentioned it. Plus lots of bugs out there because of rainy season.

Service: CALL AHEAD IF YOU CAN! The owner and a group of fourth of his friends and another large group were there for our entire stay. And it definitely reflected on the quality of our service. First of all it was spotty. Sometimes the service was excellent and other times it was just plain awful. The staff was visibly stressed out and working late and tired. All the best staff was sent to take care of the boss and at various times the beach club or the restaurant were closed and we were not made aware of it ahead of time.   I have stayed at other five star places and this is one of the reasons why I downgraded it to a 3.5 star. An example, the first night I order a salad without blue cheese, it comes out with it. No prob, I return it and ask for another. The second comes out with most of the blue cheese picked out of it (I mean just plate another greens, do you really need to pick it out?) but unfortunately large chunks remain at the bottom.  Asked for red wine for one and white for the other.... My white requests falls on deaf ears. Our water was never attentively refilled..... Small stuff that makes a difference was missing. At other times, it was better.

Food: was ok. Not gourmet.... But I bet it was better than anything else you would find in pv. It also got kind of boring for 6 days. The reviews and the reports from other guests were not good for velas Vallarta or the food in town. But, the menus do not change and there is only room service, beach club and Emilianos for every meal. 

Beach club versus the hotel pool. Both were nice. Beach club has that view of the beach and the ocean and we saw dolphins swimming very close to the beach. It was pretty even when overcast. You need to take a five minute shuttle to get to and from the hotel, but it's not a big deal. They come and get you as soon as you ask for transport.  The hotel pool was peaceful and larger. The swim up bar distinguishes it from the beach club and there is more shaded area which is key in the heat. The drinks are the same at both places.

 Overall, it was a good stay. If I would have known that the owner was staying there, i would have picked a different hotel. It almost did not seem fair that he sucked up so much of the attention and staff but at the same time he owns the place . . . . So I guess it is what it is. Probably won't return, mainly because there are other places with more food options and better service but It was a pleasant stay and for the traveller who is maybe not as picky as I am, it would be acceptable.
 

  • Stayed August 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank needsomevacay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
casavelasmanagement, Manager at Casa Velas, responded to this review, 26 September 2011
Dear guest:

As General Manager of Casa Velas Hotel Boutique I really want to thank you for taking the time of sharing your comments at Trip Advisor and for giving us the opportunity of being your host in your holidays.

Thank you for sharing the experience of your stay with us, I will personally congratulate the staff mentioned for the great service provided.

Recognition is crucial for striving perfection and I would like to bring up that reviews like yours, gives us the certainty that we are heading on the right direction...

One of the commitments that Casa Velas has with their guests is always offer new alternatives and surprises. Our objective is continuously offer something different during your stay so you can always have a good reason to come back to your home away form home again and again.
As the owner, out of four beautiful hotels he chose Casa Velas to celebrate his 60th birthday with family and friends.

It was truly a pleasure to have you here with us, at your home away from home in Vallarta. The entire Casa Velas staff and I are grateful to have been able to serve you during your vacation, and to have made a positive impression

”””Remember Casa Velas can only be compared to a fine wine: in the right place at the right time""

Kind Regards,
Pierre Yves Bonin
Managing Director
Casa Velas Hotel Boutique
”YOUR HOME AWAY FROM HOME
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Traveller tips help you choose the right room.   Room tips (333)
Date | Rating
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English first
Carmel, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 September 2011

Casa Velas looks exactly like the pics. If you are looking for a small relaxing quiet romantic hotel Casa Velas is perfect. The staff was wonderful. They really made sure we were happy. Even though we were there when 32 Mexican beauty queens were staying at our hotel for the Miss Mexico pagent, they never ignored us. Even when Miss Universe came, they still were there for us. The pool is great, our room (grand class suite) also had a plunge pool. We played golf at Marina Vallarta but there were a lot of mosquitos, but Vista Vallarta has 2 courses and was great. The spa was also wonderful. We also liked how Casa Velas has a beach club and a sister resort. Velas Vallarta is on the beach and literally 3 mins (which the staff will drive you) from Casa Velas. If you are looking for a bigger more lively place then I suggest staying there. We liked how we could go to both resorts. We also like the all- inclusive. The food was great. Puerto Vallarta was very safe and close to airport (5mins). The beach isn't great because its a bay so the water is dark, but the mountainous view is beautiful. When the malecon (boardwalk) is done it will be even more beautiful. Thanks again to the staff of Casa Velas especially Pablo, Eduardo and Jesus!

Room Tip: I recommend the grandclass suite all inclusive with plunge pool
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  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank bride15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
casavelasmanagement, Manager at Casa Velas, responded to this review, 7 September 2011
Dear Guest:

I send you a cordial greeting on behalf of the entire Casa Velas team.

Please allow me to express that guest satisfaction is very important to us; our goal is to provide an atmosphere that is full of comfort and tranquility to newlyweds and guests who seek a completely relaxing vacation experience. Even though the hotel is hosting an event our guests are our main priority and all our efforts are focus on pampering our patrons.


As you mentioned in your review, one of the great advantages of Casa Velas is that you are able as well to enjoy the facilities of our sister property during your vacation. This gives you and added value to your vacation having the opportunity of experience the service and quality that we are known for in either resort.


Casa Velas creates the ideal romantic climate that invites you to enjoy the comforting sounds of nature as you relax in our private pool or dip into the pool and Jacuzzi at our Beach Club.


It was truly a pleasure to have you here with us, at your home away from home in Vallarta. The entire Casa Velas staff and I are grateful to have been able to serve you during your vacation, and to have made a positive impression. We are so glad that you enjoyed the tranquil, relaxed atmosphere as well as the exquisite dishes in the restaurants and drinks prepared at the pool bar as you enjoyed the sun and sea during your honeymoon.
Sincerely,

Pierre Yves Bonin
Managing Director
Casa Velas Hotel Boutique
”YOUR HOME AWAY FROM HOME
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Jocotepec, Mexico
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 September 2011

Stayed at Casa Velas..had a great time with my daughter..place has lovely grounds, well kept. . Our room had everything you could think of ..even a plunge pool., lovely patio. One of the best all-inclusives I have ever had, gourmet style but not serving size-plentiful. It had every kind of drink available, including my favorite wine Pinot Grigio. Top shelf alcohol only....Just a lovely place with excellent service .

No problem ever driving the roads of Mexico to PV..and feel as sife as being in my own home and town. Went all around shopping , brousing, etc. At this time the Malecon was under construction ..can't wait for its renewal..We always feel safe iin PV ,,

I cannot wait to return to Casa Velas ..maybe this time with my husband who uses a cane , as there is no problem with handicapped persons getting around.

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank skeletonlady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philadelphia, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 28 August 2011

My wife and I visited Casa Velas for our honeymoon from August 10th-19th 2011. We could not have imagined a more perfect and romantic place for the occasion. The accommodations, food, and service were all top notch and completely exceeded all of our expectations. We had a fantastic time, and will definitely be going back!!

We researched the hotel on tripadvisor while making our honeymoon plans. Based on the reviews, we were really excited about Casa Velas but had a couple of areas of concern, all of which turned out to be complete non-issues. Specifically:

Hotel not on the Beach: We were a little concerned about the hotel not being on the beach, but if anything we enjoyed having the option of staying at the hotel pool, or going to the beach club. The beach club is 2 minutes away by shuttle, and we never waited more than a minute or two for a shuttle. We are definitely “beach people” and were not disappointed with the set up at Casa Velas.

All Inclusive: In the past, we have been to all-inclusive resorts where the hotel tries to cut corners on expenses, especially for food and beverage. This was absolutely not the case at Casa Velas. The food is amazing and the menu is large and diverse. There were many options on the menu that looked great and we simply didn’t have enough days to try. All of the liquor is top shelf (with strong pours). Also, we never sensed any foot-dragging from the staff at all—if anything they were pushing food/beverage on us! They are great about room service: we ordered items from the restaurant menu that weren’t on the room service menu, no problem.

Size & Amenities: We were a little concerned that due to the size of the hotel, they simply would not be able to offer comparable amenities and service as a full-scale resort. This was not the case at all—every request or issue we had was immediately taken care of. One thing we noticed is that the staff never “passes the buck”—if the person you ask for something can’t help you, they find someone who can, rather than leaving you to find the right person.

Rainy Season: We went to Casa Velas in Puerto Vallarta’s “rainy season,” and the weather was beautiful. Every day was completely sunny, with an early evening (7 or 8pm) shower most days that lasted for about 30 minutes. The rain didn’t get in our way at all. Because of the timing of the rain showers, there was minimal to no inconvenience.

At Casa Velas it was really the small touches that made our experience so great. For example:

-We were served drinks when we arrived, and shown to a couch area to complete check-in.
-The hotel staff puts out fresh flowers around the hotel every day.
-All areas of the hotel, and especially the public bathrooms, are completely clean and spotless.
-They provide an extra maid service and turn down every day, including removal / replacement of used towels.
-The presentation of food is extremely careful and beautiful, whether at a casual breakfast, a nice dinner, or room service. In our view, this was a crucial aspect of the truly luxury feel of Casa Velas.
-They are generous with in-room and pool-side provision of bottled water.
-As mentioned above, the concierge and employees are extremely proactive in responding to requests and making your stay as perfect as possible. In particular Jesus, the concierge, Eduardo & Jorge, two valets, and Benny, the bartender, went the extra mile to make sure our honeymoon was amazing!

Two specific examples of the “five star” level of service we received:

1. We had planned to have dinner at the beach club for the last night of our honeymoon—they offer dinner at the beach club one night a week during the “low season”—but the hotel decided to close the beach club that evening due to low demand. However, Jesus, the concierge, knew that my wife and I were especially looking forward to the dinner, so arranged instead for the beach club to host a private romantic dinner specifically for the two of us (at no added charge). We really appreciated the gesture and had an amazing time.

2. Similarly, on our last day we were running late when leaving for the airport. Rather than having us wait for a taxi, Jesus had Eduardo grab one of the hotel cars to drive us to the airport to be sure we wouldn’t miss our flight.

We plan to recommend Casa Velas to all of our friends for their honeymoons, and recommend it to anyone reading this review looking for a romantic getaway!

  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
8 Thank NateM31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
casavelasmanagement, Manager at Casa Velas, responded to this review, 31 August 2011
Dear guest,

Receive warm greetings from Puerto Vallarta! We are very pleased to know that the attention to details the small touches and the personalized service made your honeymoon a remarkable memory.

We appreciate your comments about the food and service, as always we try to keep all our standards at the top so we can constantly offer an authentic All Inclusive quality service in all aspects.

Prove of this commitment is the recent award that our main restaurant got. Emilianos recently has been recognized with the international Star Diamond Award. This reward recognizes the best restaurants worldwide based on food quality, presentation, service, wine selection, décor, ambiance amongst other things.

We are honored to know that our authentic and charismatic service style made your honeymoon pleasant and memorable. It’s always comforting to know that our effort to exceed our guest’s expectations gives you the confidence to come back to your home away from. Be sure that we will be awaiting you to pamper you again.

Thank you very much for posting your comments in this forum and mostly for being wonderful Ambassadors of Casa Velas and Puerto Vallarta by sharing your positive experiences about your vacation in Mexico.


Regards,

Pierre Yves Bonin
Managing Director
Casa Velas Hotel
”YOUR HOME AWAY FROM HOME
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New York City, New York
Level 4 Contributor
37 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed 25 August 2011

My husband and I spent a week at Casa Velas Boutique Hotel with another couple. While we didn't really love Puerto Vallarta, we still can't stop talking about how great the hotel was. I was initially hesitant that the hotel is not located on the beach, but the grounds of the hotel were a lot nicer than the beach, so it was a non-issue.

The hotel website is very confusing, so I will try to break it down for you. The Casa Velas Boutique Hotel is not on the water. It is an adult only all inclusive hotel on the golf course. The hotel provides complimentary shuttle service to their private beach club (about a 2 minute drive). Within walking distance there is another Velas property, that is much larger, on the beach, but crowded with screaming kids and mediocre food. About a 30 minute drive north takes you to another Velas property, which is huge and expensive, and again, crawling with screaming children. When you look on the website, it shows pictures of all of the different properties and it doesn't specify which is which. Tricky, but they're all really nice.

Back to our trip. Upon our arrival we were immediately greeted by the staff and given a drink. The staff always made it feel like we were their only guests, like they do at the Ritz. When we walked through the lobby, we were greeted by our names. They answered all of our questions and escorted us to our room. Though a little dark, I really liked our room (and the complimentary bottle of wine) and the outdoor plunge pool. We had an issue with the water temperature in our shower, but the staff made it a point to fix the problem immediately and check in with us to see if we were happy.

Our first stop was the hotel pool, which we pretty much had to ourselves. It was heated, and perfect. There's a swim up bar with excellent frozen cocktails and the food was surprisingly good for an all inclusive resort. So I guess now would be a good time to talk about food. My husband, friends and I are foodies. We almost didn't want to go to an all inclusive resort because the food is notoriously terrible. But we got a good deal, so figured we'd suck it up for a week and get our money's worth on the alcohol. The food was good. Not NYC Michelin star good, but good. Your best bet would be to eat at the hotel restaurant each night. It's a sit down restaurant where you order from a menu. No buffets at this hotel. We ventured out several times, only to be disappointed. The food at the beach club is weird. Bad thai food on the beach. Weird. But the staff was so accommodating that I felt bad hating on the food. The staff set up a table on the beach for us and we had our own sunset dinner (with unlimited champagne and wine)...all included!

The spa is fantastic. Because of renovations, it was located in the Presidential Suite (which was phenomenal). I got a 30-minute massage for about $75, but it was worth every penny.

If you're going to PV and looking for a tranquil place to relax, this is the place for you. I think fondly of my week at the Casa Velas Boutique Hotel.

  • Stayed April 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank NYJanet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
casavelasmanagement, Manager at Casa Velas, responded to this review, 27 August 2011
Dear guest,

As General Manager of Casa Velas Hotel Boutique I really appreciate my client’s observations. I would like to thank you for taking the time to share your recommendations and experiences about your resent stay.

Our goal is creating the perfect ambiance for extreme comfort and relaxation and we are always very grateful when we receive feedback from our patrons. Thanks to your comments we can recognize and area of improvement and work upon it.

We will take in consideration your observations about the web page and I will personally let Chef Tony know your perspective about the food in Emilianos and the Beach Club.

In the name of all Casa Velas Hotel Boutique employees, we would be more than glad to have the opportunity to pamper you again so you can enjoy refreshing cocktails and ceviche by the swim up pool bar.

Come back soon to your home away from home.

Regards,

Pierre Yves Bonin
Managing Director
Casa Velas Hotel Boutique
”YOUR HOME AWAY FROM HOME
Report response as inappropriate
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Calgary, Canada
Level 2 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 25 August 2011

My girlfriends and I stayed at Casa Velas from Aug 5-9, 2011 and took the all-inclusive package. It was low season and this was an adults only hotel, which meant the hotel was pretty quiet - which was great! We wanted to get away and relax and this was the place to do it!

I would recommend not buying any shuttles to and from the airport. The hotel is literally less than 5 minutes away via taxi. Just hop into a taxi when you arrive. It should cost less than 80 pesos as it cost 80 pesos for us to take the taxi from the hotel to downtown.

When we first arrived at the hotel, we were welcomed with a cool towel and refreshing drinks. Then we were taken for a small tour of the hotel and brought to our room. The room was clean and spacious. The beds were amazing! Slept well every night! There is free wifi in the lobby area and surprisingly, it works also around the pool area. If I had known earlier, I would have brought my iPad.

Onto the food - I'm a bit of a foodie and Emiliano's was fantastic (no wonder it got a 4-star diamond review). The food was fresh, flavorful and service was impeccable. Our servers (just to name a few: Rene, Omar, Leo, Edgar, and sorry if I forgot anyone else) were great. Even the restaurant manager, Ecker, was always happy to offer suggestions or even make a flambe or two! The must-haves on the dinner menu are: Paris delight dessert (especially the passion fruit ice cream), prawn bisque, salmon carpaccio, and the sea bass. But all of the items on all of the menus are succulent. The peacocks are even friendly too! We don't drink very much, but the drinks that were made were not watered down and the bartenders are always willing to serve you whatever you like. Hola to Benny, Freddy and Leo! We didn't bother eating at the sister resort, Velas Vallarta, as we enjoyed the adult-only atmosphere and were told by other guests, that the food was only average at the other resort. The Beach Club food was ok as well. It featured more of an Asian selection such as tataki. Unfortunately, we were not able to try their dinner menu as it was closed when we were there.

Although the hotel is not directly on the beach, the pool and swim-up bar is to die for. It was fairly clean and just a great way to lounge poolside or jump in the water to cool down. There are always towels available on the cabanas and lounge chairs, and the girls always bring you some bottled water. (By the way - the seafood ceviche is to die for! We always ordered it whenever we were at the pool) The Beach Club has an infinity pool which had a great view of the ocean but I still preferred the regular pool at Casa. At the Beach Club you can wander down to the beach. We were lucky enough to see dolphins swimming and breaching. The vendors on the beach would walk around and ask if you want to buy anything, but they usually wandered off once you said no.

We didn't do any excursions. Only went downtown on one of the days. Unfortunately, the boardwalk was closed due to construction. We didn't even get to see the seahorse sculpture. Another reason for me to come back to PV! It was nice to walk and check out some souvenir stores. Bought some cigars and tequila. My friends and I felt very safe walking around downtown and at the resort itself. Of course, we didn't walk around by ourselves when it was dark outside. I forgot to mention that the hotel is within a gated security. You will have to tell the security at the gate what room you're in when driving in/out using the shuttles or the taxis.

We also tried out the spa. Each day the spa has daily specials. I would definitely recommend taking advantage of this. My girlfriends and I signed up for the 2 holistic massages for $125USD. I'd have to say that I prefer therapeutic massages instead but not too bad. They use oils that are cool and I think there's more benefit if they used warmer oils. I'll also have to mention that you can go an hour or so before your treatment (which you will need!) There is an amazing jacuzzi with four different massages that you can use before your treatment, or you can use the steam room, or sauna. Totally helps you relax. I also did work out one of the days on vacation. The workout room is average. They have ellipticals, treadmills, some weights and other equipment. I'd recommend for them to have some fans in the room because it does get really hot in there, and opening the doors won't help as it's so hot and humid outside too.

Everyone was willing to go the extra mile to make your stay extra special. Another special mention to Jorge - who was always so friendly at the front. Sorry if I forgot any of the staff at Casa. I know some people were wondering if you had to tip. We would usually tip 10% of the bill. You don't have to but we felt that we got really good service. The only suggestion I would make is to get rid of the receipts. It's a bit of a hassle to have to sign all the time and not to mention a waste of paper. Maybe iPads? All in all, we were really impressed with the hotel and were so sad to leave. I might just have to bring my hubby next time for our honeymoon.

  • Stayed August 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank adventures2128
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chapala, Mexico
Level 6 Contributor
466 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 524 helpful votes
Reviewed 24 August 2011

Early morning, not yet sunrise and the two old ladies are off in the car from Lake Chapala area to Puerto Vallarta. Some would say imagine taking the risk of driving 6 hours across Mexico with all the troubles being reported, but then some do not know the reality and believe all they are told. Thru Dangerous Guadalajara without event, biggest danger the drivers speeding along, a tad aggressive with driving skills LOL. On and on we go, stopping for potty breaks, stretch the old bones, ah yes, pay the tolls, the cuotas or toll roads are pricey here but well maintained. Excitement is building as we start the journey thru one of 3 forests or jungles we go thru, windy, curvy, dangerous, oh no , not from what you expect like banditos or cartels, from risk taking drivers, pass on curves, etc. Lots of traffic this trip compounded by construction, but we move on…we enter Nuevo Vallarta, oh we are so close…pass the airport, into the lovely Marina area of Puerto Vallarta and alas, the beautiful iron scrolled gated entrance to Casa Velas, we are home, my home away from home. Six and a half hours and thru many cities and two states in Mexico and not one incident or danger. This is a many time repeat visit for me, but the first to Casa Velas for mom, she is oohing and ahhing at the entrance, and the lobby , oh my, as I expected she loves it. We are welcomed with open arms, smiles, cool cloths and a cold drink. Check in is like a relaxing conversation with an old friend, so smooth and relaxing. I can already feel the tranquility absorbing me. The wonderful bellboys whisk away my car after getting out the luggage, offer a tour of facilites and then to our room. I believe Pablo and Eduardo took care of us. Eduardo even filling up our small cooler with ice along with an ice bucket for the room. He seemed to always be available to assist us.

Room 601 a Royal Villa Suite will be our home for the next week. Now this is a room to live and be pampered in. Mom is talking of moving in with Dad and never leaving, no clue where I stand in all this LOL. Hope I can get her out of here in a week. The villa is similar to a condo, you could live there. It is two floors. You enter first floor, staircase to left, bathroom to right with sink, shower, toilet, etc. Marble floors, columns etc….nice foyer…2 small steps down into living room which has a couch/pull out bed, 2 soft chairs, lamps, coffee table, end tables etc. To the left is the dining area with a glass topped table and 4 chairs, telephone, and another small table. The décor throughout is posh Mexican, marble, tiles, artwork, etc……off the living room and again off the dining room are sliding doors, both lead to a back yard, yes our own yard with a plunge pool, a terrace with table and 4 chairs, 2 teak loungers. Plenty of open space in this first floor and even a big closet. The stairs are in two landings with a curve, up we go….lo and behold a huge master bedroom, 2 side tables, lamps and overhead lighting, a desk, alarm clock, CD player, safe, TV, minibar, ( this is stocked daily) glasses, a snack tray ( granola bars, chips, etc.) coffee maker, dresser with draws, big sliding window in front and also in back…to the left a huge bathroom with a closet, full length mirror ( a frequent complaint of mine in Mexico, lack of full length mirror LOL)sink, toilet, hairdryer, ironing board, shower and Jacuzzi, and another slider leading to another terrace with a padded loveseat built in lounger……flowers and beauty surround all this…maybe my mom is right, I could live here! Before our arrival I had placed a few requests to Jesus , the Chief concierge, and each and every one was met to perfection or even more…This is just an incredible room, what a honeymoon suite it would be, or anniversary, where is my hubby when I want him LOL. We start to unpack and notice a bottle of wine,glasses and a plate with a welcome sign and different candies and fruits on it, along with apples, and grapes on table…nice welcome touch! The room has 2 air conditioning controls one on each floor, and is made up every day, along with turn down service at night. It is stocked with amenities like spa soap, shampoo, conditioner, q-tips, nail file, cotton balls, plenty of towels and facecloths, mouthwash etc…. a daily breakfast menu for room service you can hang on your door by 2am and specify time is also available, or you can go to restaurant in morning or just call in room service, whatever is your pleasure. They are a green hotel so the pools are solar heated and the sheets are only changed if you put a sign with an adorable tassle on it requesting so.

The hotel was at high occupancy due to the Nuestra Belleza ( Beauty Contest for Miss Mexico, who will go on to Miss Universe Pageant), 16 of these beautiful ladies staying here. Though it was at full capacity it never affected the service nor did you even realize it was so occupied.

Due to it being rainy season and also the fact that the contestants would not be taking part in any of usual activities on site, the activities were by request. The boutique was not open the usual hours but all you had to do was go to front desk and they would let you in. We did this well let me just say more than once LOL. The tequila tasting demonstration was by request only. The cocktail parties were not held, but if you wanted coffee and the desserts on the tree like in non rainy season or busy time, they would bring it. Actually was kind of neat since everything was on a request basis, almost like the feeling of just for you! The cooking classes also were on request basis. They were going to do the tequila testing demo for us and another couple but the other couple backed out so we said never mind as I have done before and Mom rather shop LOL.

We had many meals in our room or on our patio via room service and each and every time it was set up like a restaurant….Always at the right temperature, delivered timely and always good!

We had lunch either by the pool ( Hector and Freddy our waiters there, were always ready with our drinks before even asking) on our loungers or at Emilianos Restaurant outside, of course they have the spa menu there for those on special diets or watching their figures.
At night we dined at Emilianos but inside always, as the rains if they are coming will usually come at night LOL….Many nights they had a piano player in Emiliano’s Restaurant. He was very good but a couple nights he played a bit too loud for easy conversation and the feeling of tranquility and elegance at Emiliano’s at night. The food, well what can I say…it is better and better each time. Always presented fantastically and of picture taking quality, always top quality. No buffets, all a la carte and good variety. It is essentially gourmet food but not skimpy, the portions are plentiful. Sadly for my waist line, I loved almost everything…and so did Mom. We also tried many different drinks and Mom tried some different wines as she is a wine drinker, now I like tequila. One night I had remembered from a previous visit the salmon which was wonderful, so of course once I thought of it , I craved it, but it was not on menu. So I just asked “ I am craving salmon is there any way I could have that even if not on menu?” The waiter said just one minute and returned all smiles of course, we will prepare it for you special with asparagus etc…and anything else you desire. This is like dining out at a restaurant of top caliber with your very own cook, imagine! A few favorites to make you hungry…eggplant salad, organic salad, artichoke soup served in a bread bowl, Lobster and crab roll, Fliet Mignon, that was so tender no need for a knife though of course one was provided, duck crepes, Chicken Osso Bucco, the list goes on but the desserts Paris delight incredible, crème brullee to die for, choclolate and vanilla tears with fruits…..opera cake…oh my need I say more..the food is incredible. Emilianos Restaurant it top notch and has been given many awards. Oh yes I almost forgot, the service….since my last visit the timing has improved 100%, had been a tad too slow, was mentioned and well it is perfect now. I cannot possibly remeber everyone’s name but I will thank and mention some of our waiters, Bernadino, I think head waiter, Moises and Leon always smiling and helpful as well as Noe and Yomar. Always polite, respectful and calling us by our names, I think that is a very nice touch as well. All of the staff does this, Mr or Mrs…so and so..for everything, and they remember what you drink, you feel pretty special. To top all this off they all speak excellent English. I will also write a review on Emiliano’s later. Our All Inclusive bracelets are unique, no plastic here, braided with a silver medallion so looks like jewelry, okay I admit it, I still have mine on, memories LOL. I can dream I am still there can’t I???

We usually enjoyed drinks in the Lobby Bar after dinner, our waiter the infamous Benny. A fabulous bartender along with entertainer and very talented as well. He made us animals out of corks and toothpicks, incredible and he has made flowers and such out of drink stirrers other times. He had us laughing so hard one night we almost fell off the bar stools, and it was not too much to drink LOL. We did try all kinds of drinks though, we had Margaritas, all kinds, Palomas, Martinis, all kinds, sweet drinks, etc. Always top shelf alcohol.

Mr. Bonin the managing Director and Jesus the Chief Concierge, along with Gaby the night concierge are always present, not hidden away in offices and they make sure everything runs smooth and everyone staying there is happy. They go the extra mile for sure. All the staff does, guess that goes along with following in managements lead.
An example of a special touch is the boutique, it is small but has some lovely items. Mom wanted to try some things on, but she takes her time etc, so they offered to bring them to our room for her to try and then return later or next morning, she loved that and she did buy a beautiful dress and necklace. A forever reminder of Casa Velas for her.

We spent one day over at the private beach club. You go to lobby where a bellboy will greet you or ask front desk girls ( of whom I forgot their names but they were more than helpful many times) and they have an air conditioned van take you over to private beach club which is just 3 minutes away. You arrive, are escorted in, pick your chairs, loungers, cabanas, etc. by the pool or right on beach sand…..there is an infinity pool, 2 hot tubs, bathrooms, and a restaurant all above the beach, down a few steps, loungers and cabanas on beach….as I said the best of all worlds…We dined there where they have an Asian fusion menu. Sushi, Asian foods and a shrimp tempura to die for…..we split that and I also had the Ginger Chicken Wrap which I would highly recommend. We had a great time over at this private beach club and then just asked for a waiter to call for a shuttle and off we went back to Casa Velas. Other trips hubby and I have walked back and forth as well it is that close.

Speaking of walking there is a gym on site with lots of equipment/machines, never crowded and also an incredible spa. Golfers the resort is right on a golf course and there is a golf pro for lessons on site etc. You also have access to Velas Vallarta, the sister resort and they will shuttle you there as well, 2 minutes away. You can dine there, use facilities etc. Yes, I love it there as well, but is a different atmosphere, so again with access to both you have best of two worlds.

I think I mentioned the beautiful grounds but did not mention the numerous Koi ponds or the peacocks roaming the grounds nor the two yearly visiting ducks with the pink/red beaks and feet who hang by the Koi pond near Lobby bar, truly a site to behold. Apparently they return every year and then leave at some point to return the next year. The property surely makes you feel you are in paradise for sure.

There is also internet on site but they are in process of changes with providers or such, so in the rooms it was spotty but in lobby it was fine, this will resolve quickly I believe. It was exciting to see all the 16 pageant contestants, each one a representative of the beauty in their state. I actually met Miss Jalisco a sweet, beautiful lady and also got to see Miss Universe. It was truly something to remember. Miss Aguascalientes won so she will be Miss Mexico and go to the Miss Universe Pageant. So many important people were in attendence, really special.

Attention to detail and customer service seem to be priority here along with pampering and tranquility. Something not right, tell them, they will fix it, you like something different just ask. I did not like the time of turn down service, just was too early for me, so I told them and they asked me what time I would like, that was more than I expected. I asked the person who stocks the mini bar to just put diet cokes as that was what we drank in room, no coke, or juice etc, water of course. He did just that and another day I left some pesos in refrigerator as a “propina” , tip, I happened to be in room when he was restocking, he promptly told me I must have dropped some pesos in refrigerator, imagine, such honesty. I told him no that is for you, he thanked me ever so much.

So what did we do and some surprises before I end. We swam, relaxed, went to spa, slept, ate, drank, sun tanned, got pampered, ate , drank, relaxed more, swam more, shopped, walked the beach, put toes in ocean, walked the marina area, drove all over the place, checked out shopping in town, southside, drove and walked around Nuevo, found my favorite beach vendors and said hi. Briefly visited Velas Vallarta. Essentially just checked out the area for changes, feel, atmosphere etc., surprise….surprise, we never once, not even for a moment felt afraid, in danger or a change in atmosphere. We saw nor heard of any danger in the Vallarta nor Riviera Nayarit area. Surprise, it all felt just the same as it has for so many years except the Malecon is under construction and the media is not clarifying where things occur in Mexico and Mexico is a big country, not a tiny little place. Plus they are not relaying that any troubles that are happening are not in PV or Nayait and are not involving tourists. Surprise, surprise, Puerto Vallarta and Riviera Nayarit are safe tourist destinations. I am thankful that PV remains the tropical vacation destination I have adored for so long. The biggest danger you may encounter will be the desire to stay longer or to keep returning time and time again to PV and Casa Velas, be careful that is what happened to me. Though I do stay other places in PV and other coastal areas in Mexico it is hard to beat or compare with Puerto Vallarta and Casa Velas.
I hope to return to Casa Velas soon, and hope to attend a wedding there one day, hint to my son, neices, nephews, friends….
I have other reviews on here on this resort that are still relevant so check them out as well and feel free to contact me if I can help with any further questions…

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  • Stayed August 2011, travelled with family
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4 Thank bezerk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Casa Velas

Property: Casa Velas
Address: Pelicanos 311 | Marina Vallarta, Puerto Vallarta 48315, Mexico (Formerly the Regent hotel and Quinta Real)
Phone Number:
Region: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Puerto Vallarta
#1 Luxury Hotel in Puerto Vallarta
#1 Top resorts Hotel in Puerto Vallarta
#1 On the Beach Hotel in Puerto Vallarta
#2 Romantic Hotel in Puerto Vallarta
#2 Business Hotel in Puerto Vallarta
#6 Family Hotel in Puerto Vallarta
Price Range (Based on Average Rates): ££££
Hotel Class:4.5 star — Casa Velas 4.5*
Number of rooms: 81
Official Description (provided by the hotel):
Escape to a beautiful beach resort in Puerto Vallarta for an indulgent vacation refuge with sublime dining, a pristine beach, ocean club, golf courses, pools and a spa. Our spectacular resort is within walking distance of Puerto Vallarta's sophisticated 500-slip marina and 15 minutes from the city center. ... more   less 
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Also Known As:
Casa Velas Boutique Resort
Hotel Casa Velas Boutique

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