Casa velas --- travel style,: luxury, trip advisor junkieto. Came here to relax in luxury, get amazing service and decent food at the top rated hotels. Most often if possible I pick all-inclusive, adults only destination.
Fav staff: Leon Hernandez was a darling and provided exemplary service. He was just awesome. Juan Jose at the beach club and Juan Pablo at the front desk were always helpful, pleasant, and fun to talk to. They made the trip better and entertained us. Everyone speaks excellent English.
Non hotel related: (skip to the hotel part if not interested). I was concerned about traveling to Mexico during the rainy season. The weather is less predictable in this season. The first three days it was overcast from 8am to 2pm, but still quite warm. 2-4 sun peeked out. 4-nighttime rain - sometimes quite heavy. The last few days, sunny and hot all day with a light showers starting at 5 pm on and off.
Transportation to the hotel: it should be 80 pesos. I was duped into paying 180 because the guys in the front who are at the taxi stand are government sanctioned and they show you a chart. Do not get in anything that is not a yellow taxi cab or you will pay more. Prepare to be bombarded by a bunch of people offering you a ride as soon as you hit the ground transport area. It's overwhelming. Just remember yellow cab and tell them you will not pay more than 80 pesos. If you really plan ahead, you may be able to call the hotel and arrange for them to pick you up. We had a cab driver that we paid 180 pesos for and he got lost and it took him 20 minutes to get to the hotel. It should be no more than 5 minutes to the hotel.
Lobby - beautiful but had an odd smell. Moldy almost and may be due to the stagnant water in the little ponds that they have there. The greeting staff is wonderful. Off the bat--- we tip very well---- over 10 us dollars to the door greeter/bellman/ tour guide of the property.
Room: our first night, quite disappointed. The room was unimpressive, the hot water didn't work (which btw, is a trend as you can tell by the reviews. We met three couples including a couple getting married on the resort who did not have hot water for four days. I couldn't believe it but they didn't complain.) The sliding doors did not close all the way and there were mosquitoes sneaking in devouring me by the minute. Complained again and they had to duct tape the aperture of the door. Obviously I requested to move rooms and the second room was much nicer, two floors and everything seemed to work properly. Most people had a private dipping pool. It's a nice thought, but it was never used and neither did most of the other people who mentioned it. Plus lots of bugs out there because of rainy season.
Service: CALL AHEAD IF YOU CAN! The owner and a group of fourth of his friends and another large group were there for our entire stay. And it definitely reflected on the quality of our service. First of all it was spotty. Sometimes the service was excellent and other times it was just plain awful. The staff was visibly stressed out and working late and tired. All the best staff was sent to take care of the boss and at various times the beach club or the restaurant were closed and we were not made aware of it ahead of time. I have stayed at other five star places and this is one of the reasons why I downgraded it to a 3.5 star. An example, the first night I order a salad without blue cheese, it comes out with it. No prob, I return it and ask for another. The second comes out with most of the blue cheese picked out of it (I mean just plate another greens, do you really need to pick it out?) but unfortunately large chunks remain at the bottom. Asked for red wine for one and white for the other.... My white requests falls on deaf ears. Our water was never attentively refilled..... Small stuff that makes a difference was missing. At other times, it was better.
Food: was ok. Not gourmet.... But I bet it was better than anything else you would find in pv. It also got kind of boring for 6 days. The reviews and the reports from other guests were not good for velas Vallarta or the food in town. But, the menus do not change and there is only room service, beach club and Emilianos for every meal.
Beach club versus the hotel pool. Both were nice. Beach club has that view of the beach and the ocean and we saw dolphins swimming very close to the beach. It was pretty even when overcast. You need to take a five minute shuttle to get to and from the hotel, but it's not a big deal. They come and get you as soon as you ask for transport. The hotel pool was peaceful and larger. The swim up bar distinguishes it from the beach club and there is more shaded area which is key in the heat. The drinks are the same at both places.
Overall, it was a good stay. If I would have known that the owner was staying there, i would have picked a different hotel. It almost did not seem fair that he sucked up so much of the attention and staff but at the same time he owns the place . . . . So I guess it is what it is. Probably won't return, mainly because there are other places with more food options and better service but It was a pleasant stay and for the traveller who is maybe not as picky as I am, it would be acceptable.
- Official Description (provided by the hotel):
- Escape to a beautiful beach resort in Puerto Vallarta for an indulgent vacation refuge with sublime dining, a pristine beach, ocean club, golf courses, pools and a spa. Our spectacular resort is within walking distance of Puerto Vallarta's sophisticated 500-slip marina and 15 minutes from the city center. ... more less
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- Also Known As:
- Casa Velas Boutique Resort
- Hotel Casa Velas Boutique