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“Paradise!”
Review of Casa Velas

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Casa Velas
Ranked #2 of 123 Hotels in Puerto Vallarta
Certificate of Excellence
GreenLeadersGold level
Alberta
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Paradise!”
Reviewed 31 January 2012

I recently took my Mom here on her first "all-inclusive" trip. We picked Casa Velas because it was a smaller resort. Well, my Mom is now officially spoiled! She thought it was the most beautiful place she had ever been-and I must agree it is beautiful! The grounds are spectacular and immaculate, our room was clean and spacious and the staff were wonderful. The pool is big (it does need a little tile work) and the restaurant was delicious. Thank you to all the amazing staff who made our stay so comfortable and for making my Mom (and me!) feel safe and pampered! Jorge, Lourdes, Edgar, Ricardo, Felix, Fredy, Benny (I know I am forgetting some names), you all made our stay unforgettable and we can't wait for our next visit!

  • Stayed January 2012, travelled with family
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Helpful?
7 Thank morrisAlberta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (328)
Date | Rating
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English first
Denver, Colorado, United States
Level Contributor
95 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 30 January 2012

We check in here not knowing what to expect. It was on a golf course, not on the beach and sometimes all inclusives can be quantity and not quality. This was NOT the case. From the beginning the welcoming experience was right on. Our room was spacious and clean. Every terrace has a dipping pool that was a treat after being all day at the pool. The food was special and excellent variety. No buffets, thank goodness! The staff was over the top, could never do enough. Lots of warm smiles. We used the spa lots, massages and facials were some of the best we have had and very reasonable. I would highly recommend the place to stay if you want an adult only place that is a little on the low key side of things. Can't wait to go back!

  • Stayed January 2012, travelled as a couple
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Helpful?
4 Thank Andrew K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denver, Colorado
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 30 January 2012

Others have shared what an attractive property this is. I want to emphasize how much the wonderful staff puts this place over the top. They all seem to be very happy to be working there everyday and it comes across. A great experience and we will be back.

  • Stayed January 2012, travelled as a couple
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Helpful?
3 Thank callee11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Henrico, North Carolina
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 30 January 2012

This was the second time we have stayed here. The staff is always helpful and happy to provide any assistance. Our only wish is that more people would go. Although we appreciate the calm serenity that is always present, we do like to meet people from around the world.
I am bad about remembering names but I can tell you we always are pleased and delighted by all of the staff members. No matter who they are or what they do they will take the time to talk to you and answer you questions. The concierge was most helpful. This time we chose to plan trips ahead of time and all of the arrangements were readily handled.
The food is first rate. Especially nice is the breakfast. The choice of juice drinks is facinating. Although the dinners are tasty and pleasant, after being there for a week it does get a little repetitious. But mid 80 degree weather in the winter makes it all worth our while.

Room Tip: Some rooms are a bit of a walk but always level ground. We loved the view of the golf course.
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  • Stayed December 2011, travelled as a couple
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Helpful?
2 Thank rcrqtrmile
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 30 January 2012

This is my fifth visit to Casa Velas. It was as wonderful or even better than all my last visits
Everything is perfect. The staff is superb. The accomodation, the food, the golf, the spa, the location to amenities.

Everything is 6 Star and could not be better!! I will always return.

Room Tip: Every room is a good room. It is a small boutique hotel. Therefore everything is easy walking distan...
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  • Stayed January 2012, travelled with family
    • Value
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    • Rooms
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Helpful?
3 Thank jeff_h_epstein
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington, DC
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 29 January 2012

Well, were to begin. I am still here and don’t have to wait to leave to write this. We have travelled the world and done everything from the National Geographic thing to total pamper and luxury. Sure there are incrementally more luxurious hotels, more spectacular locals, more exciting flora and fauna – but this was not a Galapagos Island or Ugandan safari trek. This was a winter break from DC and for that purpose we rate this resort up there at the top of our list. That list for us includes the Rayavadee Krabi, Paradise Cove Mauritius, the Palace at Sun City South Africa, Amarvilas and Rambagh Palace, Leela Palace India, Table Bay Cape Town, La Casitas Village PR, dozens of Ritz’s and Seasons etc. We always look for that point of diminishing return where the value is at the point of having to spend gobs more for a little better – we don’t need a little better for twice the price. For us Casa Velas was the luxury value – where spending $300 – 500 more per day wasn’t really going to buy us anything that much better.

Casa Velas is an intimate, spectacular property, spacious, warm and welcoming. It only has 80 accommodations, meaning that for all these facilities and staff the maximum you would have is 160 people – usually golfing, touring, trekking, beaching or lounging. We never saw more than 20 – 25 people anywhere – usually less – even though they were 80%. Right now I am sitting by the main pool and there are 14 people spread out amongst the loungers and dual cabana chairs. We did visit the sister luxury property – Grand Velas and for us it was too big and lacking in something. Think Crystal Cruises vs. Seabourn, Regent or Silverseas. We prefer intimacy and “Boutique”.

Everything is cooked to order. No buffets in site. We also enjoy the low rise garden/villa concept, open air halls, Spanish/Mexican design. We had a Grand Class Suite Plus – with “immersion pool. For us, not worth it – but since we were on an upgrade a nice addition. We only used it twice but it looked nice on the large balcony.

The staff are wonderful, attentive, caring and actually seem to enjoy their jobs. My BS alarm wasn’t ringing with false “happiness” doing their jobs. The food is fantastic and we sampled everything. If we didn’t like something it was not for lack of quality or presentation – it was personal taste. The dislike of a dish was very rare and we just ordered something else. We found the house wine selection to be varied and something for every taste. No swill served. Drinks – name it and you can have it (within reason). Johnny Walker Black – no problem and other top liquors served. There were also additional fee wine lists. We enjoyed having the beach club at separate location and we walked back and forth each time.

Stefano was great and informative in arranging all our tours – and they were great. I would also recommend anyone explore their resort program (it’s not exactly timeshare but a variation called fractional). I ran the figures and it was well worth it but not for our lifestyle. For those who plan to visit particular resorts year after year (including an extensive high level luxury exchange worldwide, the numbers seem to work well).

We are returning in May with my daughters so they can have this experience. (It is an adults only resort).

At the resort pool, beach club pool, beach club restaurant and resort restaurant you always had the feeling of being in a private exclusive enclave – which is exactly the type of vacations we like.

Room Tip: Even their most basic rooms are beautiful.
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  • Stayed January 2012, travelled as a couple
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Helpful?
5 Thank Bristow1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 28 January 2012

Ours was all inclusive- golf food etc. the food was top-notch, top shelf liquor, and terrific service. Really enjoyed the private beach club. It's quite low key and about a 20 minute ride into downtown, so you should be expecting peace and quiet if you're going to stay at this establishment- highly recommend it.

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank James77755
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
casavelasmanagement, General Manager at Casa Velas, responded to this review, 29 January 2012
Thank you for choosing to stay at Casa Velas!

I am pleased that you enjoyed your stay and were happy with the property and the service especially, golf, our private Beach Club and our Emiliano Restaurant!

I look forward to sharing your comments with the entire team. We hope to be able to welcome you back again soon.

Best regards
Pierre Bonin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Casa Velas

Property: Casa Velas
Address: Pelicanos 311 | Marina Vallarta, Puerto Vallarta 48315, Mexico (Formerly the Regent hotel and Quinta Real)
Phone Number:
Region: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Puerto Vallarta
#1 On the Beach Hotel in Puerto Vallarta
#1 Spa Hotel in Puerto Vallarta
#1 Top resorts Hotel in Puerto Vallarta
#2 Romantic Hotel in Puerto Vallarta
#2 Business Hotel in Puerto Vallarta
#6 Family Hotel in Puerto Vallarta
Price Range (Based on Average Rates): ££££
Hotel Class:4.5 star — Casa Velas 4.5*
Number of rooms: 81
Official Description (provided by the hotel):
Imagine the perfect resort retreat in the Mexican Pacific Riviera, where luxury and romanticism combine in perfect harmony. Resembling a private estate, Casa Velas offers Condé Nast and AAA award-winning service in a casually elegant and intimate boutique atmosphere in Puerto Vallarta. This boutique hotel enjoys a garden setting surrounded by the Marina Vallarta Golf Course. A beachside experience waits just three minutes away at your private Ocean Club, with stunning sunsets and memorable dining. Unlimited transport is available day and night to whisk you to the golden shores of the Mexican Pacific. The Ocean Club is a place of supreme peace and tranquility for enjoying an infinity pool, jacuzzi and terrace with impressive ocean views. Our luxurious getaway invites you to enjoy the comforting sounds and vibrant colors of the tropics as you discover the true meaning of relaxation and luxury at an all-inclusive Puerto Vallarta resort paradise. Recently chosen as one of the Top 10 hotels in Mexico and the Caribbean in three categories - Luxury, Relaxation/Spa and Hotel for Romance - by TripAdvisor®, Casa Velas is an enchanting destination where simple pleasures rejuvenate your mind, body and soul. ... more   less 
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Also Known As:
Casa Velas Boutique Resort
Hotel Casa Velas Boutique

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