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Casa Velas
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Reviews (1,703)
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Reviewed 10 February 2012

My wife and I have just returned from our first stay at Casa Velas, our new home resort. We have been owners at Velas Vallarta since 2006 and 2 years ago took up their offer to switch over to Casa Velas. Best decision we could have made. The personal service, attention to detail, quiet and relaxing atmosphere of this much smaller Boutique Hotel is far superior to it's sister resort. Plus you still have the option of all Velas has to offer if you wish. Much has been said in other reviews so I won't repeat all Casa Velas has to offer, other than to say it's all true. From the time you step out of the shuttle and are greeted at the lobby door, be prepared to feel that your being there matters. Casa Velas management can be proud of their staff, for they are the ones who make your stay truly unique. If you're looking at staying here, do yourself a favour and make the choice. You won't be disappointed.

Travel Tip. Casa Velas provides free shuttle transportation from and to the airport. Contact the concierge at concierge@hotelcasavelas.com and provide them with your arrival information. They will arrange transportation to the resort through VIP Services and provide you with instructions on what to do once you exit customs.

  • Stayed: January 2012, travelled as a couple
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3  Thank Rod S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
casavelasmanagement, General Manager at Casa Velas, responded to this reviewResponded 20 February 2012

Dear guest:
As General Manager of Casa Velas Hotel Boutique I really want to thank you for taking the time of sharing your comments at Trip Advisor and for giving us the opportunity of being your host in your holidays.
Thanks to this kind of comments we are now known as the best place for couples retreats in Puerto Vallarta.
We hope to see you soon in your home away from home in a near feature so you can enjoy gorgeous sunsets at the Beach Club, I’m sure the concierge team l will be delighted to arrange your transportation again.

Once again thank you for sharing your memories and experiences, we look forward to your next visit to exceed your expectations.


Regards,

Pierre Yves Bonin
Managing Director
Casa Velas Hotel Boutique
”YOUR HOME AWAY FROM HOME

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 February 2012

My husband and I visited Puerto Vallarta in January and stayed at this amazing hotel. I can't say enough about how wonderful this place is. The grounds are absolutely incredible. The pond in the front of the hotel even has turtles and the indoor grounds have peacocks! The inside lobby has a mesmorizing indoor fountain/pool. The room we stayed in had a little private pool on the balcony. And since it is an adults only hotel, it was so peaceful and quiet. But what really stands out is the staff. They literally tend to your every need. They seem to know where you are at all times - on or off the property. This way they know when to clean your room during the day and turn your bed down in the evening. They are very unobtrusive, yet attentive at the same time. The restaurants are top notch as well, as you have access to their other neighboring hotels and beach club. Be sure and try the spa during your stay! I highly recommend Casa Velas for anyone wanting to be pampered with great food, service peace and quiet.

Room Tip: The second floor is most convenient to everything.
  • Stayed: January 2012, travelled as a couple
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3  Thank Lebrat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
casavelasmanagement, General Manager at Casa Velas, responded to this reviewResponded 20 February 2012

Dear guest,

Thank you very much for taking the time to share your thoughts in this forum. We really appreciate your participation.
We feel flattered for the fact that your experience at Casa Velas was worth it minutes of your valuable time to share your experiences.
We are very happy to know that we met your expectations and that you enjoyed our service.
We are pleased to know that you also enjoy the food, We know that some of our guests are not used to rich and spicy food and for this reason we offer healthier and lighter alternatives in our menus.

Thank you again for your comments and we hope to see you back in your home away from home to try our new menus.
Regards,

Pierre Yves Bonin
Managing Director
Casa Velas Hotel Boutique
”YOUR HOME AWAY FROM HOME

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 January 2012

I recently took my Mom here on her first "all-inclusive" trip. We picked Casa Velas because it was a smaller resort. Well, my Mom is now officially spoiled! She thought it was the most beautiful place she had ever been-and I must agree it is beautiful! The grounds are spectacular and immaculate, our room was clean and spacious and the staff were wonderful. The pool is big (it does need a little tile work) and the restaurant was delicious. Thank you to all the amazing staff who made our stay so comfortable and for making my Mom (and me!) feel safe and pampered! Jorge, Lourdes, Edgar, Ricardo, Felix, Fredy, Benny (I know I am forgetting some names), you all made our stay unforgettable and we can't wait for our next visit!

  • Stayed: January 2012, travelled with family
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7  Thank morrisAlberta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 January 2012

We check in here not knowing what to expect. It was on a golf course, not on the beach and sometimes all inclusives can be quantity and not quality. This was NOT the case. From the beginning the welcoming experience was right on. Our room was spacious and clean. Every terrace has a dipping pool that was a treat after being all day at the pool. The food was special and excellent variety. No buffets, thank goodness! The staff was over the top, could never do enough. Lots of warm smiles. We used the spa lots, massages and facials were some of the best we have had and very reasonable. I would highly recommend the place to stay if you want an adult only place that is a little on the low key side of things. Can't wait to go back!

  • Stayed: January 2012, travelled as a couple
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4  Thank Andrew K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 January 2012

Others have shared what an attractive property this is. I want to emphasize how much the wonderful staff puts this place over the top. They all seem to be very happy to be working there everyday and it comes across. A great experience and we will be back.

  • Stayed: January 2012, travelled as a couple
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3  Thank callee11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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