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“What a wonderful resort” 5 of 5 bubbles
Review of Casa Velas

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Casa Velas
Ranked #2 of 127 Hotels in Puerto Vallarta
Certificate of Excellence
GreenLeadersGold level
Barrie
Level Contributor
92 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
“What a wonderful resort”
5 of 5 bubbles Reviewed 30 January 2013

This was our 3rd -2 week stay and no we are not owners. The last stay was Jan. 2009 and I wrote a review then as well. We normally do not repeat a resort as there are so many out there- but this resort? Simply heaven.
I wonder how many people stop to smell the waterlilies first thing in the morning? If you pause by one of the ponds you will breath in the wonderful scent and you will hear the soothing sounds of the small waterfalls.I think we all tend to hurry and bustle, but this hotel encourages you to be more laid back with their choice of music and the quiet unassuming service. If you want to ramp it up a bit you can always go over to Velas Vallarta or hear the wonderful roar as the waves pound on the shore at the Beach Club.
To get the elephant out of the room yes there were children there each week (around 7/8 in age), one each week. Quiet well behaved children and yes they were at the Beach Club. Did they disturb anyone...absolutely not. There was nothing for them to do and to be honest I cannot see it being an issue. I felt a little sorry for them to be honest. Sounds of stringed instruments gently playing is kind of boring to children-plus lots of "older folks" lying around and no "action". End of story- no problem.
We quite enjoy having the option of using 4 restaurants.When you are getting closer to arrival make sure to find out what day the Beach Club will be open for dinner.(e mail the concierge). One week it was only open one night then the next week 3 nights.I guess it depends on the number of people at the resort. Make your reservation for 6:30 but go around 6:15 to have a drink and watch as the sun sets. It was once again very magical. The food was delicious.
During the day at the Beach Club the service was excellent. Replacement of warm water, and meals served in your "bed at the pool" if you so desired. Many many thanks to a great server Rengal- who made our vacation extra special.His English skills are excellent and I can see this young man moving up the chain of command.
The grounds continue to be outstanding. Staff are constantly cutting, trimming, painting, repairing to keep this resort in top notch condition. It is a pleasure to see that so many of the staff who clean windows and do the grounds work stay with the job year after year.
We were quickly aware of the beauty of the girls that work at the hotel. Starting with the young lady at the gate -that bows to you with her hand over her heart- to the incredible beauty of Claudia and Karolina at the front desk.Their warmth, their sincerity won our hearts. Casa Velas should be very proud to have such staff on their "front lines".
We arrived to huge hugs from Jorge and Alejandro. These are the staff that will "ferry" you to the Beach Club or Velas Vallarta and also show you to your room. Jorge in particular made us feel so welcome due to our returning. He provided excellent knowledge and tips as to what to do and what to see.
The linens on the bed were of high quality and felt excellent as usual. The turn down service is another plus.The bed and pillows were so comfortable. There is also a pillow menu for you. Another plus is that I didn't need to bring my salon shampoo (and next time I won't). They provide L'Occitane products from France which were of high quality and well appreciated.
So we will return again, flying over other resorts in the Caribbean to get to this wonderful resort. If I was asked why we return again and again, I would have to say in huge part to the staff and also the high standards expected in food and service. Well done Casa Velas, my home away from home....

  • Stayed January 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank laing1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (310)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Maplewood
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed 29 January 2013

This was our first visit to Casa Velas Boutique Hotel...the week of January 13, 2013. Upon arrival we were warmly greeted by Angel Garcia, the hotel concierge, who facilitated our check- in process, provided us with a refreshing tropical beverage, briefly discussed the property features and personally escorted us to our suite. Our suite was well appointed with a king size bed, a patio area, plunge pool and jacuzzi in the bathroom. After we settled in, we ordered room service for a bite to eat. I was amazed at how quick the meal came. The hamburgers were still warm and quite tasty. Later that evening, we dined at Emilianos. All food selections are cooked to order and the food presentation is simply first class. My wife and I were introduced to the waiters who were always friendly, helpful and gracious. Even the chef came out and introduced himself to us. We would like to give a shout out to the waiter staff who everyday greeted us with a smile and made our dining experience pleasurable. Many thanks to Edgar, Cruz, Daniel, Carlos, Wilebard, Jessica and Lizabeth. Also many thanks to Jorge for your always timely assistance anytime I called.

We were at pool side most days. We never wanted for anything. The servers always kept us with bottles of water and our favorite drinks. The grounds were kept clean and well manicured. Simply just a lovely, relaxed atmosphere. My wife and I often sat on the terrace of the lobby for quiet moments. Many thanks to Bernie, the terrace lobby bartender, for making the best cocktails and making sure we had our nightly sambuca before we retired for the evening. We also checked out the beach club the last fews days of our vacation. We found it to be a special delight and loved to have lunch there. We recommend visiting the spa. We had massages there and they were expertly done.

All in all, it was a restful and relaxing week. We do plan to visit again next year. We loved everything about Casa Velas. The service is just that good. Didn't go into town at all except to go on a boatride excursion. Casa Velas is an 80 room all-inclusive boutique hotel resort. I would recommend this place for couples who want to get away for some private time or to relax and be rested. The property is not on a beach, but guests have access to a private beach club where you can have lunch and enjoy the ocean.

Room Tip: Get a room with a jacuzzi, patio and plunge pool.
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  • Stayed January 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ehawk_24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Green Valley, Arizona
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 28 January 2013

We just returned from an absolutely grand week at Casa Velas Boutique Hotel in Puerto Vallarta, Mexico. This all-inclusive resort has everything adults c
ould desire for a wonderful respite from the daily grind. The staff was friendly, always helpful, and gracious. The food was interesting and varied. The grounds were beautifully maintained with the pool serving as the centerpiece for relaxation and serenity. The rooms were quite nice with a stunning shower area.

Our only concern was the rumor that very shortly children may be allowed. If this were so, we're afraid that it would have a genuine negative effect on the overall ambiance of the current adults-only retreat. AMB and MEI, Green Valley, AZ

  • Stayed January 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank AMBird_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Horten, Norway
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 28 January 2013

After travelling 24 hours to get there we don´t regret our decision to go to Casa Velas Boutique Hotel! We spent 3 weeks in high season; including Christmas and the start of january -13.
Beautiful garden and pool-area, restaurant Emiliano with outstanding food and the presentation of the food was outstanding! For a golfer it was fantastic; just a 1 minute walk to the clubhouse/driving range or some minutes with the shuttle bus (always available). I liked the course (hcp10), but may be demanding for some with narrow fairways.
The staff, especially in the reception were very kind and serviceminded. Internet access ok in the reception-area.
We plan to come back one day!

  • Stayed December 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank returner508
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 26 January 2013

We visited Casa Velas last June, spending roughly a week under the all-inclusive plan. For some perspective on how we view such vacations, our primary concern was service and relaxation, with food and drink quality as a close third. (We tend to regard ourselves as gourmands: here at home we have happily dined in most of our local Michelin Starred restaurants.)
One of our primary concerns in researching for a resort was the quality of the food. In several instances, we were tempted by the variety of luxurious styles of cuisine offered at other resorts, but we ultimately settled on Casa Velas because the food was generally well reviewed, the variety was somewhat more than sufficient, and the all-inclusive option seemed a good value.

We were not wrong. Don't be mistaken: if you are craving gourmet food on an all-inclusive program, you should not expect classic french cuisine as prepared by Alain Ducasse, or Wylie Dufresne whipping up some molecular gastronomy miracle. What you CAN expect are industry standards from the past few decades executed faithfully and very well. We never failed to have a satisfying meal at Casa Velas, and I say that as a very picky eater. Was I blown away by every bite? Not at all. But did I savor almost every bite? Certainly.

On to service: it was excellent. It perfectly met the needed balance between easily available help without being intrusive. it was exceptionally friendly without being overly familiar. special requests about treatment were met with graciousness, and at no point did anyone even suggest through mannerisms that a request was anything other than convenient and reasonable. After our first meal, I had included a rather large tip. 9The resort itself will caution you that tipping is not expected or required, and that it is in fact somewhat discouraged. Long established habits of mine mean that I am most comfortable tipping lavishly at the beginning. There was absolutely no pressure to do this.) After my wife and I had signed for the bill, we took a walk through one of the gardens. Our waiter took the time to track me down to double check that i had not made an error in my math...this was a small thing, but he did it so expertly that I walked away feeling magnanimous rather than embarrassed.

It was small touches of that sort that really made our stay remarkable. An item wasn't available during lunch? They would check with the kitchen. Our turn-down service could certainly come back, since we were going out again after a late nap. The pool bar would be happy to run and get an item not on their menu...in fact, I cannot think of a dissatisfying service experience.

The rooms were lovely and luxurious. The resort was generally spotless, the atmosphere almost sleepy. The ratio of space to guests was perfect. It truly was a vacation idyll. I cannot wait to return.

  • Stayed June 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank SMS197874
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco, California
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 26 January 2013

I've never been to Puerto Vallarta before this, but I booked Casa Velas primarily because of the reviews on this site. I was not disappointed. On the contrary, I was pleasantly surprised. I was actually taken aback with how incredibly friendly and accommodating the staff was, and the food was outstanding - what I would be happy to pay for at a top restaurant in SF, and it was part of the all inclusive package. Our room was also spacious and clean, and the bed was super comfortable. I feel bad for the folks who have commented in the past few reviews because I clearly had a different experience. Not sure if it was the rooms or the timing or what, but I didn't see the same thing...and I'm very critical. My stay was everything I wanted it to be with my girlfriend. I travel all over the world for work and for play, often, and this is a place I would come back to. Sure, it would be nice to have the beach right onsite, but the shuttle is on demand, and it's literally a 3 min ride (15 min walk) to the beach club. The property is gorgeous, and the beach club is excellent. There's been some flak about allowing kids, but we didn't see any. We asked one of our waiters about it, and he said that they're experimenting but will likely go back to adults only because of how much people appreciate that distinction. Either way, kids aren't allowed at the beach club for now. One pro tip is that while you are free to explore and use your all inclusive credit at Velas Vallarta (nearby sister hotel), don't bother. It's huge and is definitely not the same caliber as the Casa Velas (tons of kids, loud and drunk adults, sub par food at best). This is funny after reading @badspeller's review, since it sounds like I'm selling this place, but whatever...take it or leave it. Hope it helps.

  • Stayed January 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank maldiviant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tahoe City, California
Level Contributor
102 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
3 of 5 bubbles Reviewed 23 January 2013

For the cost, I would only recommend Casa Velas if you do not get an all-inclusive deal and if you don't mind noise from airplanes going in and out of the nearby airport and if you don't mind being on a golf course rather than a beach. We don't play golf, so didn't take advantage of the neighboring golf course.

We had an all-inclusive package, so we ate the food, which was overall mediocre and lacking the level of food that should be served in a high end hotel. This was a big minus for us. There is a second restaurant at their small beach property, however, it wasn't open during our stay.

Pluses: very nice buildings and accommodations, beautiful grounds, nice swimming pool, very good service most of the time. They have a small beach front property and a shuttle.

Minuses: the food in general, too near airport (noise), same music played over and over at the restaurant throughout our 4-day stay, a bit far from old town. Not right on the beach. Shower water went cold on about 3rd day for unknown reasons and they fixed it.

  • Stayed December 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank SusanMcK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Casa Velas

Property: Casa Velas
Address: Pelicanos 311 | Marina Vallarta, Puerto Vallarta 48315, Mexico (Formerly the Regent hotel and Quinta Real)
Phone Number:
Region: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Puerto Vallarta
#1 On the Beach Hotel in Puerto Vallarta
#1 Spa Hotel in Puerto Vallarta
#1 Top resorts Hotel in Puerto Vallarta
#2 Romantic Hotel in Puerto Vallarta
#2 Business Hotel in Puerto Vallarta
#6 Family Hotel in Puerto Vallarta
Price Range (Based on Average Rates): ££££
Hotel Class:4.5 star — Casa Velas 4.5*
Number of rooms: 81
Official Description (provided by the hotel):
Imagine the perfect resort retreat in the Mexican Pacific Riviera, where luxury and romanticism combine in perfect harmony. Resembling a private estate, Casa Velas offers Condé Nast and AAA award-winning service in a casually elegant and intimate boutique atmosphere in Puerto Vallarta. This boutique hotel enjoys a garden setting surrounded by the Marina Vallarta Golf Course. A beachside experience waits just three minutes away at your private Ocean Club, with stunning sunsets and memorable dining. Unlimited transport is available day and night to whisk you to the golden shores of the Mexican Pacific. The Ocean Club is a place of supreme peace and tranquility for enjoying an infinity pool, jacuzzi and terrace with impressive ocean views. Our luxurious getaway invites you to enjoy the comforting sounds and vibrant colors of the tropics as you discover the true meaning of relaxation and luxury at an all-inclusive Puerto Vallarta resort paradise. Recently chosen as one of the Top 10 hotels in Mexico and the Caribbean in three categories - Luxury, Relaxation/Spa and Hotel for Romance - by TripAdvisor®, Casa Velas is an enchanting destination where simple pleasures rejuvenate your mind, body and soul. ... more   less 
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Also Known As:
Casa Velas Boutique Resort
Hotel Casa Velas Boutique

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