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“IF YOUR IN PUERTO VALLERTA....YOU MUST STAY HERE!”
Review of Casa Velas

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Casa Velas
Ranked #2 of 124 Hotels in Puerto Vallarta
Certificate of Excellence
GreenLeadersGold level
Vancouver, Washington
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“IF YOUR IN PUERTO VALLERTA....YOU MUST STAY HERE!”
Reviewed 5 August 2013

Short and simple....

Suites...Excellent
Hotel Facilities...Excellent
Staff...Excellent
Service...Excellent
Food...Excellent
Drinks....beyond Excellent
Beach Club...Excellent
Gym, Spa, Pools.......Excellent

This place exceeded all my expectations.

Denisse, the Conciege, was extremely helpful and knowledable.
Benny, the Lobby Bartender, was funny, provided excellent service and drinks.
The food was outstanding. If it wasn't on the menu, you could ask for something.
The drinks were fab! They had all levels of alcohol, from basis' to top shelf's, depending on your wants.

My husband and I must go back soon!

Room Tip: We did not have a plunge pool. We did have a jacuzzi tub in our bathroom. Did not miss the plunge...
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  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Yayagirl39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
casavelasmanagement, Guest Relations Manager at Casa Velas, responded to this review, 8 August 2013
Dear Guest,

We absolutely love the tittle of your review we cannot thank you enough for writing such a detailed and lovely review it’s so good to read you had an excellent and memorable time on behalf of all the family in Casa Velas we are looking forward on hosting you again.

Best Regards,


DENISSE GONZALEZ
Chief Concierge
Casa Velas:YOUR HOME AWAY FROM HOME
T:+52 (322) 226 6680 Ext.6650
T:DIR +52 (322) 226 6691
Email: concierge@hotelcasavelas.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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  • Sleep Quality
  • Location
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Traveller tips help you choose the right room.   Room tips (333)
Date | Rating
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English first
El Paso, Texas
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 30 July 2013

This was our second time visiting Casa Velas...without a doubt this hotel is amazing! The staff is the utmost professional and cater to every need with out reservation. The entire staff from the restaurant, club house, bell boys, reception, front desk, cleaning crew, maintenance, drivers, and bartenders is what makes Casa Velas the BEST! Yes, the property is amazing, but it is the excellent services that just makes you want to stay longer.

Sincerely- Texas (El Paso)!

Room Tip: Make sure that you select Casa Velas because they do have other properties which are more kid orient...
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  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Texas747
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roselle Park, New Jersey
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 July 2013

Casa Velas was an incredible place to have a vacation. The staff was amazingly friendly and outgoing. The maids would fold your clothes and constantly restock your fridge as necessary. When staying at Casa Velas you are entitled to your own private beach at the Beach Club. The staff there makes you feel like royalty. The cuisine at Casa Velas and the Beach Club is the best food I have ever had at any vacation resort. This resort is very breathtaking and relaxing I would recommend it to anyone!

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jennifer M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
casavelasmanagement, Guest Relations Manager at Casa Velas, responded to this review, 23 August 2013
Dear guest,

Warm Greeting from sunny Casa Velas!! thank you for all your wonderful comments your opinion is very valuable to all of our staff, Its inspiring to read and to know we accomplish our goal on making you feel at home and accommodated in all the aspects that Casa Velas offers, Also thank you for taking the time to express yourself, we hope you visit once again soon, we truly look forward on making another Wonderful and Memorable Vacation.

Best Regards


Denisse Gonzalez
Chief Concierge
YOUR HOME AWAY FROM HOME
Casa Velas
T: +52 (322) 226 6691
E: concierge@hotelcasavelas.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 July 2013

Manicured grounds, clean rooms, excellent staff, amazing Cusine "5 Stars", perfect place to unwind and relax with someone special. A vacation full of heavenly memories.
Thank you ....Casa Velas Boutique Hotel

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JohnLent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
casavelasmanagement, Guest Relations Manager at Casa Velas, responded to this review, 23 August 2013
Dear Guest,

Thank you so much from all the staff and myself GRACIAS!! We love that tittle HEAVEN ON EARTH!!
The tittle says it all, we are so happy to know you had an amazing time it’s truly a joy to know we accomplish our daily goal making you feel at home and living with a memorable experience. We look forward on hosting you again in the near future.

Denisse Gonzalez
Chief Concierge
YOUR HOME AWAY FROM HOME
Casa Velas
T: +52 (322) 226 6691
E: concierge@hotelcasavelas.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, California
1 review
Reviewed 16 July 2013

Having read some of the other reviews, I am surprised by the negative experiences that some guests have had. During our 5 days there, we did not see a single child at our resort. We saw more than we cared to see at Velas Vallarta (sister resort), and it appears to me that's the one intended for families. Having access to both resorts was ideal because we could take a very short drive (provided by the resort) when we wanted to have some fun in the sun (pool volleyball, ping pong, beach time, etc) or we could relax at Casa Velas when we wanted some peace and quiet. While we enjoyed meals at both locations, the food at Casa Velas was far superior. Even the menu at the swim-up bar had very delicious options!

From the moment we arrived, Denisse (the concierge) was super helpful. Not only did she help us plan our off-site adventures, but she also made sure we had everything we needed during our stay. Benny, Cruz, and Freddy (waiters and bartenders) were also instrumental in ensuring our needs were met.

Our room was very spacious and we found the bed really comfortable. The only thing this place is missing is that it's not on the beach. Though I wonder if that would draw a different type of guest. Speaking of which, we met some very nice couples during our stay. Everyone there seemed to be enjoying themselves. The property is big enough that you can enjoy some alone time or you can mingle with the other guests, if desired.

We made use of the spa, and while tiny, we had no trouble scheduling treatments when desired. We did the hydrotherapy treatment followed by a couples massage. Both were quite satisfying.

While we did not take advantage of either, I was impressed that the resort offered a cooking class and a massage class. Had we scheduled a longer stay, I probably would have taken advantage of both!

As for timing, we were there during the first week of July and got to experience some fascinating thunder storms a couple nights. Fortunately, the weather during the day was perfect.

Overall, I was extremely pleased with our stay!

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jason M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
casavelasmanagement, Guest Relations Manager at Casa Velas, responded to this review, 7 August 2013
Dear Guest,

It’s truly a pleasure to read such a lovely review Casa Velas appreciates the time you have taken too share your lovely experience, We are thrilled to know you had a wonderful time and we will keep working on always making unforgettable experiences, we look forward on seeing you in the near future.

Best Regards,


Denisse Gonzalez
Chief Concierge
YOUR HOME AWAY FROM HOME
Casa Velas
T: +52 (322) 226 6691
E: concierge@hotelcasavelas.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC, District of Columbia
2 reviews
Reviewed 16 July 2013

This was our first trip to Puerto Vallarta and I have to admit the staff at Casa Velas has spoiled us for life!! We visited Puerto Vallarta and Casa Velas with friends who had a Time-Share in the Velas properties. We upgraded to Casa Velas, and the experience was nothing short of fantastic!!

Denisse, Rafael and the entire concierge/front desk staff were simply outstanding - they made us feel right at home immediately, and they were all so very helpful and informative. Their customer service and professionalism was top notch - outstanding!!

The rest of the stellar staff at Casas Velas deserve special recognition as well: Alejandro (Alex) our driver; Freddy the pool bartender; Idet and Karen; the staff at Emiliano was superb - Edgar, Jorge, Marcus, Cruz, and Bernardino were all friendly, helpful and courteous. Every day the hostesses were cheerful, pleasant, and ready to provide you with a wonderful dining experience.

Casa Velas will always hold a special place with me, because my partner and I were celebrating our 20-year anniversary, and the staff offered congratulations and positive sentiments at every turn. We especially loved receiving a card and treats from Denisse on our special day, and we will never forget how comfortable and accepting everyone was at the resort.

THANK YOU, Casa Velas!!!!

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shawn T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
casavelasmanagement, Guest Relations Manager at Casa Velas, responded to this review, 3 August 2013
Dear Guest,

Thank you so much for taking the time to share your lovely experience, Casa Velas is very happy to know we excited your expectations turning this Vacation to something memorable and special. Thank you for remembering and mentioning everybody’s name. We welcome you to return at any time Casa Velas will always be your home away from home.


Best Regards,

Denisse Gonzalez
Chief Concierge
YOUR HOME AWAY FROM HOME
Casa Velas
T: +52 (322) 226 6691
E: concierge@hotelcasavelas.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC, District of Columbia
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 July 2013

We visited Puerto Vallarta and Casa Velas with friends who had a Time-Share in the Velas properties. We upgraded to Casa Velas, and there is no looking back to anything less.

I first have to recognize the outstanding staff at this resort/hotel. The first two staff members we met would be the hardest to say "goodbye" to, and that was the Concierge, Denisse, and our Activities Coordinator Rafael. I can't say enough great things about their professionalism and special care they provided to us each and every day of our 7-day trip. They offered vacation suggestions in and off the resort that were always above our expectations, and they made sure we didn't forget how important it was to relax and enjoy all that Puerto Vallarta and the Velas had to offer.

I have to also mention our bell-man and driver Alejandro (Alex), who took us to our room, and drove us back and forth between Casa Velas and Velas Vallarta. He was always cheerful, accessible, and courteous.

When we were at the pool, Freddy the bartender was our guy. He was absolutely the best at making drinks and ensuring we had a great time while we relaxed at the pool. His helpers, Idet and Karen were also special, because they really reminded us how important it was to just relax and have some fun!!!!

The onsite Restaurant, Emiliano, is a top of the line restaurant with a top of the line chef and staff. We were always greated pleasantly at every meal, and the food was OUTSTANDING!!!! No more all inclusive resorts with buffets, this place is 5-star/diamond dining at it's best!!!!

Every meal was delicious, the presentation was flawless and the staff (Jorge, Marcus, Cruz, and Bernardino) made each and every dining experience more special than the last. Every day the hostesses were cheerful, pleasant, and ready to provide you with a wonderful dining experience.

Casa Velas will always hold a special place with me, because my partner and I were celebrating our 20-year anniversary, and the staff offered congratulations and positive sentiments at every turn. We especially loved receiving a card and treats from Denisse on our special day, and we will never forget how comfortable and accepting everyone was at the resort.

I can't say enough great things about our stay at Casa Velas. I am already looking into what it would take to visit twice a year. That's the kind of impression that was left on me from the facilities and the staff. I am forever grateful and appreciative, because I really needed the vacation, and I really wanted to share a special time with my partner and friends.

MISSION ACCOMPLISHED!!!!!!

Room Tip: all rooms have a pool on the balcony!!! who does that??? and why don't others do it??? LOVED O...
See more room tips
  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Eric D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
casavelasmanagement, Guest Relations Manager at Casa Velas, responded to this review, 21 July 2013
Dear Guest,

We absolutely love the title of your review, we cant thank you enough for choosing to spend your vacation in Casa Velas, and to know you had a memorable and outstanding vacation is really motivating. Thank you so much for taking the time to provide everybody your lovely experience we look forward on seeing you again Casa Velas will always be your home away from home.


Best Regards,

Denisse Gonzalez
Chief Concierge
YOUR HOME AWAY FROM HOME
Casa Velas
T: +52 (322) 226 6691
E: concierge@hotelcasavelas.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Casa Velas

Property: Casa Velas
Address: Pelicanos 311 | Marina Vallarta, Puerto Vallarta 48315, Mexico (Formerly the Regent hotel and Quinta Real)
Phone Number:
Region: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Puerto Vallarta
#1 Spa Hotel in Puerto Vallarta
#1 Luxury Hotel in Puerto Vallarta
#1 On the Beach Hotel in Puerto Vallarta
#2 Romantic Hotel in Puerto Vallarta
#2 Business Hotel in Puerto Vallarta
#6 Family Hotel in Puerto Vallarta
Price Range (Based on Average Rates): ££££
Hotel Class:4.5 star — Casa Velas 4.5*
Number of rooms: 81
Official Description (provided by the hotel):
Escape to a beautiful beach resort in Puerto Vallarta for an indulgent vacation refuge with sublime dining, a pristine beach, ocean club, golf courses, pools and a spa. Our spectacular resort is within walking distance of Puerto Vallarta's sophisticated 500-slip marina and 15 minutes from the city center. ... more   less 
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Also Known As:
Casa Velas Boutique Resort
Hotel Casa Velas Boutique

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