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“Could not have been better!”
Review of Casa Velas

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Casa Velas
Ranked #2 of 123 Hotels in Puerto Vallarta
Certificate of Excellence
GreenLeadersGold level
Reviewed 20 August 2013

I have traveled to numerous great hotels and rersorts around thne world but found Casa Velas the most outstanding of them all. The staff was always present to assist, house keeping was very efficient, food was outstanding, the grounds were immaculate and great service no mater what you needed.
Special thanks to Denisse Gonzalez, Chief Concierge, who made sure all our wishes and needs were met. Always with a smiling face.
You find this resort hard to beat

  • Stayed: August 2013, travelled with friends
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1  Thank acsoulman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
casavelasmanagement, Guest Relations Manager at Casa Velas, responded to this reviewResponded 3 September 2013

Dear Guest,

Warm Greetings from sunny Casa Velas!! we are very thankful for your amazing review from all of the staff and myself GRACIAS! We loved hosting you and assisting you at all times, we truly look forward to another great experience. Casa Velas will always be your home away from home

Best Regards,

Denisse Gonzalez
Chief Concierge
YOUR HOME AWAY FROM HOME
Casa Velas
T: +52 (322) 226 6691
E: concierge@hotelcasavelas.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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697 - 703 of 1,574 reviews

Reviewed 17 August 2013

Visiting Casa Velas for the 3rd time and the experience gets better and better every single time we visit. Awesome service, the staff knew us by name and they really treated us like if were at home. Excellent place to relax and enjoy the beautiful views from the pools having great cocktails and food next to you at all times. Huge plus adults only hotel and supper quiet can't be better than that. Amazing food served at the Emiliano's restaurant and 24 hour room service. Beautiful private beach club the only negative is the water on the beach is not really clear due the rain but I'm not all crazy about the beach happy camper getting a great tan at the pool. I may love other beaches like Cabos or Cancun but theres no other hotel that offers better service than Casa Velas. Came back home supper happy and proud of purchasing a time share and of course Casa Velas is our home hotel.

  • Stayed: August 2013, travelled as a couple
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2  Thank Bdiazzz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
casavelasmanagement, Guest Relations Manager at Casa Velas, responded to this reviewResponded 29 August 2013

Dear Guest,


Thank you so much for taking the time to share your wonderful experience, Casa Velas is honored to know we accomplish our main goal for the third time on your stay. It’s been a pleasure to host you and an honor to know we exceed your expectations once again. We look forward to another great year.

Best Regards

Denisse Gonzalez
Chief Concierge
YOUR HOME AWAY FROM HOME
Casa Velas
T: +52 (322) 226 6691
E: concierge@hotelcasavelas.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 August 2013

We booked this hotel via RCI, it is an all inclusive resort and exclusive at the same time. We were celebrating our 30th Anniversary and landmark birthday for my husband. From the moment we arrived to the very last minute it was an experience of a lifetime. We were spoiled and pampered in the lap of modest luxury, unbelievable service and fabulous cuisine.
During our week there we were met with an authentic desire to meet all of our needs and to give us an unforgettable experience. No matter our requests, the staff went out of their way to make sure we received it in a timely and efficient manner, from the front desk, to room and maid service, to the hostesses, waiters, chefs, and especially our favorite concierge Denisse.
We would like to send our greetings and a special thanks to all who made is a true paradise for us.

Room Tip: upgrade if you can
  • Stayed: July 2013, travelled as a couple
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2  Thank Marisela C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
casavelasmanagement, Guest Relations Manager at Casa Velas, responded to this reviewResponded 29 August 2013

Dear Guest,

Once again Happy Birthday and 30th Anniversary!!! It’s a pleasure to be part of your celebration and enjoyment; we appreciate all your lovely comments, it’s great to know you had a wonderful vacation our paradise, from all the staff in Casa Velas we hope to host you again in the near future for “Casa Velas will always be your home away from home”. .

Best Regards

Denisse Gonzalez
Chief Concierge
YOUR HOME AWAY FROM HOME
Casa Velas
T: +52 (322) 226 6691
E: concierge@hotelcasavelas.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2013

Casa Velas is more than a sum of its amenities. So much of the experience at this resort is made possible by their outstanding staff that goes out of their way to make your stay enjoyable. You may be able to find a cheaper resort with a location closer to the beach and a greater variety of restaurant choices, but overall you would struggle to find one that compares to the overall experience of Casa Velas.

My wife and I returned from an anniversary trip to Casa Velas during the last week of July. We had booked our reservation earlier this year once we settled on a location. We have never been to Puerto Vallarta or stayed at an all-inclusive resort, but I believe we’ve found one of the better ones. The first impression we received was at booking. There are certainly cheaper options, but we were impressed with the reviews and the amenities were exactly what we were looking for in a resort. If you want to explore Puerto Vallarta more and simple want a place to stay I believe Casa Velas also offers non all-inclusive options, however their main restaurant, Emiliano, and other cafes and bars don’t give you much reason to want to dine elsewhere other than maybe for a night or two.

After booking the head concierge, Denise, was able to setup transportation to the resort from the airport.

As a side note the airport can be intimidating for a first timer to Puerto Vallarta. Do some research on the ‘shark tank’ and tips to avoid the time share salespeople there.

Upon arrival we received a cool drink and towel and were leisurely checked-in. We were given a tour of the grounds and taken to our room. From the beginning the entire staff went out of their way to make us comfortable. At other resorts this might fade as the stay progresses, but not at Casa Velas. The staff do a great job learning your name and room number.

Some of the highlights of our trip include the dining which was always extremely well prepared regardless of meal. Emillanos is the only restaurant on the resort which is open for every meal. We went for breakfast, lunch, and dinner, and all were great. Dinner is more formal, but we still felt very relaxed. There were enough options for at least several days, however you can also go to their sister resort, Velas Vallarta which has more dining options. We went one evening to the buffet, La Ribera, but the food did not compare. Velas Vallarta seemed to be more like what I imagine a typical (and probably cheaper) all-inclusive would be like. One key difference is there are no children allowed at Casa Velas. Denise mentioned they had previously allowed kids for a short time as you may see in the reviews, but have since gone back to an adults-only retreat, which I believe was a great move.

Other dining options include a café at the Beach Club which is typically open until 6:00 PM however they have one evening each week that offers dinner on the beach. I would highly recommend this as the Puerto Vallarta sunset is a gorgeous backdrop. There is also a bar here as well as a smaller pool. The Beach Club is not directly attached to the main resort, but the shuttle was always available and not nearly as much of a drawback as I imagined it might be. One afternoon we actually had the entire Beach Club to ourselves.

The pool bar and lobby bar back at the main resort are just amazing. Beny, the bartender at the lobby bar (who is mentioned in almost nearly every review) is one of the most genuinely service orientated staff I have ever met. He made us all feel at ease and the last evening my wife and I enjoyed his company as well as several other couples at the resort. He made us a delicious sampling of cocktails and catered to our every request.

I would also recommend the spa, which is small, but extremely high-class. Prices seem comparable to any other top-end resort. Also if the property sits on a golf course and the staff will setup a round of golf for you if you desire.

I could go on in great detail, but honestly you need to experience it all in person. There are only some minor negative items which were easy to overlook. The rooms are renovated, but very slightly dated (due to sheer age of the property, but still in great shape). The beach is not right outside of your room, but again not enough to detract from staying here. Activities are not readily available on the resort, but Denise will go out of her way to make sure you are satisfied. She booked a zip-lining adventure for my wife and I.

If you want a truly relaxing experience at one of the best resorts in the Carribean I highly recommend Casa Velas. Their service is Ritz-Carlton-esque and you will not regret your stay here.

Room Tip: We got a room on the ground floor with a plunge pool (small pool the size of a hot tub), and enjoyed...
  • Stayed: July 2013, travelled as a couple
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1  Thank Joshua G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
casavelasmanagement, Guest Relations Manager at Casa Velas, responded to this reviewResponded 8 August 2013

Dear Guest,

Absolute Delight to know you had a wonderful time. Casa Velas highly appreciates the time you have taken to share your lovely experience, we welcome you to return at any time Casa Velas will always be your HOME AWAY FROM HOME!! And we look forward on hosting you in the near future.

Best Regards,

DENISSE GONZALEZ
Chief Concierge
Casa Velas:YOUR HOME AWAY FROM HOME
T:+52 (322) 226 6680 Ext.6650
T:DIR +52 (322) 226 6691
Email: concierge@hotelcasavelas.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2013

Short and simple....

Suites...Excellent
Hotel Facilities...Excellent
Staff...Excellent
Service...Excellent
Food...Excellent
Drinks....beyond Excellent
Beach Club...Excellent
Gym, Spa, Pools.......Excellent

This place exceeded all my expectations.

Denisse, the Conciege, was extremely helpful and knowledable.
Benny, the Lobby Bartender, was funny, provided excellent service and drinks.
The food was outstanding. If it wasn't on the menu, you could ask for something.
The drinks were fab! They had all levels of alcohol, from basis' to top shelf's, depending on your wants.

My husband and I must go back soon!

Room Tip: We did not have a plunge pool. We did have a jacuzzi tub in our bathroom. Did not miss the plunge...
  • Stayed: July 2013, travelled as a couple
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1  Thank Yayagirl39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
casavelasmanagement, Guest Relations Manager at Casa Velas, responded to this reviewResponded 8 August 2013

Dear Guest,

We absolutely love the tittle of your review we cannot thank you enough for writing such a detailed and lovely review it’s so good to read you had an excellent and memorable time on behalf of all the family in Casa Velas we are looking forward on hosting you again.

Best Regards,


DENISSE GONZALEZ
Chief Concierge
Casa Velas:YOUR HOME AWAY FROM HOME
T:+52 (322) 226 6680 Ext.6650
T:DIR +52 (322) 226 6691
Email: concierge@hotelcasavelas.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 July 2013

This was our second time visiting Casa Velas...without a doubt this hotel is amazing! The staff is the utmost professional and cater to every need with out reservation. The entire staff from the restaurant, club house, bell boys, reception, front desk, cleaning crew, maintenance, drivers, and bartenders is what makes Casa Velas the BEST! Yes, the property is amazing, but it is the excellent services that just makes you want to stay longer.

Sincerely- Texas (El Paso)!

Room Tip: Make sure that you select Casa Velas because they do have other properties which are more kid orient...
  • Stayed: July 2013, travelled with family
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1  Thank Texas747
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 July 2013

Casa Velas was an incredible place to have a vacation. The staff was amazingly friendly and outgoing. The maids would fold your clothes and constantly restock your fridge as necessary. When staying at Casa Velas you are entitled to your own private beach at the Beach Club. The staff there makes you feel like royalty. The cuisine at Casa Velas and the Beach Club is the best food I have ever had at any vacation resort. This resort is very breathtaking and relaxing I would recommend it to anyone!

  • Stayed: July 2013, travelled as a couple
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1  Thank Jennifer M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
casavelasmanagement, Guest Relations Manager at Casa Velas, responded to this reviewResponded 23 August 2013

Dear guest,

Warm Greeting from sunny Casa Velas!! thank you for all your wonderful comments your opinion is very valuable to all of our staff, Its inspiring to read and to know we accomplish our goal on making you feel at home and accommodated in all the aspects that Casa Velas offers, Also thank you for taking the time to express yourself, we hope you visit once again soon, we truly look forward on making another Wonderful and Memorable Vacation.

Best Regards


Denisse Gonzalez
Chief Concierge
YOUR HOME AWAY FROM HOME
Casa Velas
T: +52 (322) 226 6691
E: concierge@hotelcasavelas.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Casa Velas

Address: Pelicanos 311 | Marina Vallarta, Puerto Vallarta 48315, Mexico (Formerly the Regent hotel and Quinta Real)
Phone Number:
Region: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Puerto Vallarta
#1 Luxury Hotel in Puerto Vallarta
#1 Top resorts Hotel in Puerto Vallarta
#1 Spa Hotel in Puerto Vallarta
#2 Business Hotel in Puerto Vallarta
#2 Romantic Hotel in Puerto Vallarta
#6 Family Hotel in Puerto Vallarta
Price Range: £295 - £499 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Casa Velas 4.5*
Number of rooms: 81
Official Description (provided by the hotel):
Escape to a beautiful beach resort in Puerto Vallarta for an indulgent vacation refuge with sublime dining, a pristine beach, ocean club, golf courses, pools and a spa. Our spectacular resort is within walking distance of Puerto Vallarta's sophisticated 500-slip marina and 15 minutes from the city center. ... more   less 
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Also Known As:
Casa Velas Boutique Resort
Hotel Casa Velas Boutique

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