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“Heaven on earth!!”
Review of Casa Velas

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Casa Velas
Ranked #2 of 123 Hotels in Puerto Vallarta
Certificate of Excellence
GreenLeadersGold level
Reviewed 16 July 2008

We went here for our honeymoon and absolutely loved it. We are both extremely picky travelers who love luxurious amenties/prpperties, etc. Casa is a beautiful boutique hotel .........just as described. The staff is EXCELLENT. They have a can-do attitude (can make arrangements and get you whatever you want.......within reason), drinks and food were perfect and best of all you have access to Velas Vallarta and the private beach club for more dining and beach choices.

We love everything that Mexico has to offer and we can't wait to go back!!

  • Stayed: June 2008, travelled as a couple
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3  Thank Maleeka C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 15 July 2008

My boyfriend and I recently spent 3 nights at the lovely Casa Velas hotel in Puerto Vallarta and had a wonderful time.

The moment we arrived at Casa Velas we were seated at the reception desk and brought cold glasses of juice and moist, cold towels. Check in was a breeze and they tied the lovely little bracelets on our wrists that allow you to enjoy the all-inclusive benefits at Casa Velas as well as their sister resort (the mega family resort) Velas Vallartas.

Our room was spacious, clean and quiet. We had a garden view room and I was especially excited because this was the first hotel I had stayed at where the mini bar and mini bar snacks were all included! Craving peanuts at 3 am? No problem. All-inclusive is the way to go.

The highlight of Casa Velas is most definitely the lovely grounds, the pool and the food. I guess July is the low season so there were only a handful of other couples we ever saw around (unless everyone else was in their rooms ;) So it felt like you had the whole place to yourself. Nonstop drinks (I recommend the Miami Vice - half pina colada half strawberry daquiri) and the wonderful food (try the mahi mahi sandwich at the private beach club) made the stay even more memorable. We also dined at the restaurants at Velas Vallartas (included with the all-
inclusive price at Casa Velas) so it was nice to go to the sister hotel for a change now and then. Shuttle service to the sister hotel or the beach club was extremely prompt.

The staff is wonderful and attentive. I honestly have zero complaints about Casa Velas. I wish could have afforded to stay for a week, but even 3 nights was wonderful. I highly recommend you stay at Casa Velas on your trip to Puerto Vallarta.

  • Stayed: July 2008, travelled as a couple
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4  Thank TripCat80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 June 2008

My husband and I needed a break with no kids (have 3, youngest are 5 year old twins) and chose an adults only (but not swinging!) hotel. In the photos, CV looks incredible, and the lobby, pool, restaurant and spa, and the grounds are lovely! Clean, sparkling, beautiful. It's the rooms that we had our issues with.

We were there a total of 6 nights and moved 4 times. Really very sad, and it took a lot of time and was very unfortunate. So, in somewhat abbreviated form, here is what happened. We checked in at night and were taken to a room at the end of the hallway in the basement. The room was fairly large, but had no couch or chairs -- so half of it was empty -- and the other half had a nice big bed, TV, etc. The next morning, we realized that we were in the back of the resort - with only a tiny window, very dark, depressing room. No way were we going to stay here for the week, so we talked to the desk, they said they'd move us later, and they did! So we packed our bags, and they moved us at about 3pm to a nice room upstairs, with a view of the grounds, and a little balcony with a nice little tub for 2 outside. perfect. well, almost. About 1 am -- the room smelled of rotten eggs, and we called the manager on duty, who came up to our room to check it out, and he agreed with us! ew. so guess what? we moved down the hall (in our jammies, we left our luggage) and slept in another room. The next morning, we went back to our room, and headed to the pool. Later that day, they explained that the air conditioner needed work and asked us if we would move. So, we did. To make it up to us, they moved us to a villa! (sounds nice, eh?) Just wait. We pack our bags (again) and are moved to a condo type room at the back of the property that has a small pool outside, a little porch, sitting area, etc. Great, we think -- and we shower to go to dinner. In the shower, as we look closer, ew. Mold, dirt, funk. We start to look closer and realize that this place has no ventilation, and seems like it has not been touched in years. No offense, but like really old, ancient smelling -- stale, funky, not at all what we want. So, we stop at the front desk on our way to dinner and the manager says that oh! he now has a room, like the one we had, and liked, and we can move into it! Well, that is all we wanted in the first place. So later that night WE PACK AGAIN AND move again to a normal room. It was a freaking nightmare.

OK -- BUT the spa is incredible, and we live in the wine country (Sonoma CA) and know good spas. The staff was very well trained, gracious, the place was lovely, sparkling, to die for!

The restaurant on property felt like a 5 star 90% of the time, which is more than we could hope for. The wait staff was so good, so well trained, so friendly, remembered us and our needs/likes each night -- we never wanted to eat anywhere else and I don't think we did! It was impeccable -- food and service. Just fantastic.

Finally -- on our next to last day, I am at the pool when a nicely dressed man with a clipboard comes over asking me about my stay. Boy, I say to him, did you hit the jackpot! Sit down my friend. I proceeded to tell him my saga, and within 10 minutes he excused himself, asking if I'd be at the pool for an hour. He came back with an older Mexican man, smoking a cigar who asked to hear my story. They both shook their heads and made it up to us on our final bill. They could have done more (in my opinion) but hey, some discount is better than nothing.

What they could not give us back was our precious time. For the expense, I expected a fairly seamless experience. It was tiring -- but parts were lovely. Hope this helps!

  • Stayed: March 2008, travelled as a couple
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3  Thank QueenoftheSlipstream
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 June 2008

My husband and I have stayed at some pretty impressive places. I have to say that nothing compared to the Casa Velas. The staff, food, service and beauty of the Hotel was beyond our expectations . (I kept saying I can picture Jennifer Aniston staying here and it turns out that she was at a villa right down the street on the same weekend!)

We would like to express our special appreciation to the staff. They made our stay extraordinary. A special thanks to Mauricio, Angel, and Oscar! Well done Casa Velas Boutique Hotel!

  • Stayed: June 2008, travelled as a couple
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3  Thank ddoris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 June 2008

We stayed here for our honeymoon. This was our first all-inclusive trip and will not be our last. The staff of the hotel were courteous, and nothing short of fantastic. Omar checked us in, and made us feel welcome. We had lunch at the restaraunt while our room was being prepared,and relaxed in the lobby.
During our stay, there was only one bad time to be had. It's been mentioned time and again, but feel I should say it one more time. The time share pitches were awful. Just don't fall into the trap, and you'll have a fantastic time. If you're headed there as a couple and especially for your honeymoon, I highly recommend the "Rhythm of the Nights" excursion. We did it our final night in PV, and it was duly impressive and a lot of fun.

  • Stayed: June 2008, travelled as a couple
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4  Thank bogeyman95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 June 2008

I have intentionally waited for 3 months to write my review to ensure that my comments were based on reality and not just a dream. We spent 5 nights at this truly fantastic hotel in March and I am still ecstatic about our stay! My wife and I spent over 3 months searching for the PERFECT place to spend our 20th wedding anniversary. Our search included (warm) accommodations all over the world and finally settled on Hotel Casa Velas. From the moment we arrived I knew we would not be disappointed but never dreamed that it would be more than we imagined. This is the place where "dreams really do come true". I was truly hesitant to write a review sharing my experience because my selfishness wanted to keep this hotel a "secret" for only us to enjoy, but it is only just to the excellent staff at Casa Velas that I share with you my experience of the excellent, courteous and friendly service; the delicious and beautifully presented food; and the desire of the entire staff to make our stay the most incredible vacation we have ever experienced.
ACCOMMODATIONS
We stayed in a Grand Class Suite with a king size bed, in room jacuzzi and plunge pool off the patio. The linens were luxurious and the room was very spacious with an attached living area (couch, tv, and dining table). The hotel is gated with security, not that is needed, since we always felt secure even in taxis and while shopping and walking downtown.
SPA SERVICE
We booked an all-inclusive package that included spa treatments. Annabelle and her staff at the spa were fabulous! We scheduled an evening couples massage on the beach in private tents complete with white linens, rose petals scattered over the tables, and soft music and candlelight.....It was all we could do to drag ourselves back to the room after finishing the evening drinking champagne and savoring strawberries dipped in chocolates to look like they were wearing tuxedos. The spa at the hotel was clean, professional, and offered full services including salon treatments.
STAFF SERVICE
Everyone at the hotel including the front desk, the bellboys, the waiters, and the pool staff all called us by name and truly made us feel that we were the ONLY couple staying at their hotel. It seemed that everyone was there just to make sure we were well-pampered and had anything we wanted. The new manager of the hotel, Sergio, is constantly evaluating the service staff standards which results in outstanding and friendly service. The staff even remembered our favorite drinks and food selections from day to day. They would attentively spot our arrival at the pool and have our favorite drink available before we could even sit down. The food would arrive within the next 5-10 minutes hot off the grill (tempura shrimp and grilled mahi-mahi sandwich for me) once they confirmed what our desire was for that afternoon. The hotel is very well run with timely shuttle vans running constantly between the Beach Club, Velas Vallarta and if necessary the airport. Angel, Miguel, and the other gentlemen make the trips quick and entertaining. They are always smiling and enjoy making their guests happy. All of the hotel staff that conduct most of the interaction with the guests are bi-lingual and understand and speak English fluently. We enjoyed conversing in our atrocious Spanish and everyone was very gracious and experienced a lot of good natured laughter at our attempts and took time to coach us even though our improvement was limited.
FOOD
Emiliano's restaurant was beautiful and the staff was very knowledgeable and really enjoyed explaining the different selections in detail. Breakfasts could be enjoyed in your suite via room service or at Emiliano's vast buffet. We enjoyed the room service for several mornings and the staff gladly provided it wherever we wanted (on the patio, in the bed, or by the plunge pool). Omelletes made to order and huge selections of fresh fruits and entrees are the order at Emiliano's. Dinner is exactly what you would expect from a fine dining establishment serving 5 course meals, fabulously presented, and perfectly prepared. The wine list is extensive and complementary to every meal.
PRIVATE BEACH CLUB
The private Beach Club (only available to hotel guests) was a favorite destination. Our server, Emiliano, took excellent care of us and we also had a romantic dinner enjoying the sunset over the Pacific there one evening. The beach vendors are not allowed onto the elevated Beach Club area where the pool and lounge chairs are located. A simple, courteous, No, thank you from a distance was all that was required to let them know we only wanted to relax. They only try to get your attention if you are looking toward the beach or they can catch your eye. It's really a non-issue. They are really nice people just trying to make a living and are extremely low key.
One of the nice things was the additional access to Velas Vallarta, the sister mega-resort, which had additional restaurant selections and entertainment. After goint to a "fiesta" party, and listening the the mariachi band in the Velas Vallarta lobby, it was nice to be able to return in the evening to our little paradise which only has 80 rooms and is quiet and tranquil.
CONCLUSION
Our desire was to spend a relaxing and slow paced vacation to focus on each other without any interruptions, entertainment or excursions. We only left the hotel grounds once to travel into the city market for gifts and spent the remaining time on the hotel grounds or at the Beach Club. The comfortable room, beautiful hotel grounds with gardens of bougainvillea, pampering spa, and out of this world service made all of our dreams come true!! I hope it never changes and I promise you that we will be back for MANY future visits to this wonderful hotel. I highly recommend it for a romantic getaway, honeymoon, or anniversary celebration! Trust me, look no further gentlemen, this is the place to really treat your lady to the pampering she deserves!! A guaranteed HOME RUN!!

  • Stayed: March 2008
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4  Thank SouthernCom4t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 June 2008

It was the best honeymoon we could have ever wanted, without spending a lot of money. The resort was beautiful. As soon as we got there, they gave us cool washclothes and Mexican ice tea to relax from a long day of traveling. The staff was wonderful and everyone was so accomendating. They knew exactly who we were and gave us wonderful personal attention. We loved how small and quiet the resort was. The food is wonderful... and you have to go for dinner at the beach club and have a Mexican coffee for dessert... it's dessert and a show!

We also had the hotel set up a canopy tour with de los Veranos!! Talk about exciting and thrilling... we didn't do much outside of the resorts, but this is totally worth it!

We would go back at any time!!

  • Stayed: May 2008, travelled as a couple
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2  Thank Bakman08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Casa Velas

Address: Pelicanos 311 | Marina Vallarta, Puerto Vallarta 48315, Mexico (Formerly the Regent hotel and Quinta Real)
Phone Number:
Region: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Puerto Vallarta
#1 On the Beach Hotel in Puerto Vallarta
#1 Top resorts Hotel in Puerto Vallarta
#1 Luxury Hotel in Puerto Vallarta
#2 Business Hotel in Puerto Vallarta
#2 Romantic Hotel in Puerto Vallarta
#6 Family Hotel in Puerto Vallarta
Price Range: £296 - £514 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Casa Velas 4.5*
Number of rooms: 81
Official Description (provided by the hotel):
Escape to a beautiful beach resort in Puerto Vallarta for an indulgent vacation refuge with sublime dining, a pristine beach, ocean club, golf courses, pools and a spa. Our spectacular resort is within walking distance of Puerto Vallarta's sophisticated 500-slip marina and 15 minutes from the city center. ... more   less 
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Also Known As:
Casa Velas Boutique Resort
Hotel Casa Velas Boutique

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