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“CASA VELAS, Outstanding, Peaceful Adult Only Oasis!”
Review of Casa Velas

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Casa Velas
Ranked #2 of 123 Hotels in Puerto Vallarta
Certificate of Excellence
GreenLeadersGold level
Reviewed 4 January 2014

After years of spending our beach vacations at the " Dreams " ( former "Camino Real" ) resort in PV ( please check my reviews ), we were finally looking for the perfect non-family, adult-oriented resort, since our daughter had all grown up.
Well, we think we just found it!

"Casa Velas", with its only 80 rooms/suites, is an all-inclusive, tranquil green oasis, situated in the middle of the "Marina Golf Course".
This little boutique hotel/resort may not be on the beach but it features an absolutely beautiful and large free-form swimming pool (slightly heated), surrounded by the most stunning tropical landscaping and gardens, complete with fish, frog, turtle and water lily ponds. There is plenty of shade available and the pool lounges are furnished with plush cushions and soft, large towels.
The Spanish Colonial architecture of the buildings complete the picture of this little paradise!

The rooms are clean, well appointed and have very comfortable beds.
This is a very quiet resort!
Attention to detail at this hotel is a priority and the service is exceptional.
From the front desk to the restaurant to the service at the pool and lobby bar, you will be made to feel special and appreciated.
A special thank you to Benny (lobby bar), Manuel (restaurant), Denisse (concierge) and Freddy (pool service) and EVERYONE ELSE who made our first stay here a memorable one !!!

The hotel has only one restaurant, unfortunately, so the menu choices are somewhat limited but the food is nevertheless delicious and the breakfast menu even features several dairy-free options and is very health-oriented!

Also, there is no direct beach access although the hotel has a small but well run beach property called the "Beach Club", which is reachable through the hotel's shuttle bus. We preferred to just stay around the pool instead since space there is somewhat limited and lacks the lush, tropical surroundings of "Casa Velas".
Another option is to visit its large sister property, the "Velas Vallarta" resort (shuttle bus available). This is a big family-style hotel on the beach with very pretty landscaping but it can get very busy and loud, for those who are looking for rest and relaxation.

The only negative we found was the fact that if the hotel hosts a convention or a wedding, it can get really noisy and unfortunately, because of the small size of this resort, there is nowhere to escape to!
We experienced one day of incredible noise around the pool when about 30 local conventioneers
let loose and partied, yelled and hollered all afternoon long to the dismay of all the other hotel guests! Worst of all, the hotel management did NOT interfere even though this hotel has a "quiet" policy in the pool area! Very disappointing!

It is quite often the case that as soon as a bunch of people are together it can get loud and all the politeness and consideration for others seems to go out the window...!
Despite this unfortunate incident we would definitely come back to this stunning, well run and superbly maintained property!

For those who are wondering about the close proximity to the airport, it is not really a problem!
We only really noticed/heard a few airplanes take off during our 8-day stay here!

Room Tip: There are no "bad" rooms in this resort! However, since this is a very quiet, upscale re...
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  • Stayed: November 2013, travelled as a couple
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6  Thank Travel-Troopers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 1 January 2014

My wife and I recently returned from an outstanding stay at Casa Velas from 11/28 – 12/5. We are experienced, savvy travelers and often vacation at upscale all inclusive, all adult, 5 star resorts in Mexico, including Riviera Maya, Ixtapa, Cabo and Puerto Vallarta. After being regular vacationers in PV for many years, we had not visited there in 7 years until this past Thanksgiving. As residents of Tampa, FL we had been mostly vacationing in the Riviera Maya area due to its close proximity to us.

Before booking this stay at Casa Velas, we had no idea what to expect other than what we learned from reviews online, including Trip Advisor. From arrival to departure we were blown away by Casa Velas. This resort is beautiful. The suites are spacious and immaculate. The food was probably the best we have had at any all inclusive resort anywhere, and the service was fabulous. There are really no negatives to report. We will absolutely return to this resort. We loved the peacefulness of the place, the staff’s desire to please its guests in every way possible, and the quality of the food (and the fact there were no buffets and everything was a la carte and freshly prepared). The staff went out of their way to make sure our stay was outstanding. The beach club was spectacular and this is where we spent everyday. We never had to wait to take the shuttle to/from the beach and there was never an issue finding chairs or an umbrella. The beach is beautiful, the food at the restaurant there was delicious, and the beach staff service was excellent.

We want to especially recognize particular Casa Velas staff members that made the extra difference for our stay. These include Alessandro (who was the first person we met and was the bellman and shuttle driver); Janeth at the front desk; Edgar a breakfast waiter; Jorge and Javier at the beach club; Rangel at the concierge desk; and Benny, the bartender.

Looking forward to our next stay at Casa Velas.

  • Stayed: November 2013, travelled as a couple
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9  Thank 1traveling-man
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 January 2014

My wife and I just returned from a week at Casa Velas (Dec 21 - 28).
Everything you read about this cozy little resort is true.
We wanted a quiet restful warm weather vacation and it met all of our hopes and expectations.
The staff...fantastic.
The food...fantastic.
The grounds and the beach club...fantastic.
We had a very basic ground level room (110) in the main building and it was very comfortable. The room was a little bit smaller than what we were hoping for, but just fine for us. Clean, well appointed, and when the A/C was acting up they had it repaired in a flash.
My pre-arrival order for flowers was handled perfectly by the concierge...they are a great team.
I can't say enough about the great hotel and restaurant staff...their hard work is what makes this nice hotel into an outstanding vacation experience.
We also booked all of our day trips thru their activity manager and he was excellent.
The only suggestion to the hotel would be to communicate a little better with their guests about the unique activities (meals/bbq's/beach club dinners) that are planned for the day...maybe a white board by the concierge desk or something.
We booked thru Air Transat and they too did an excellent job with two very nice planes, good in flight service, very good in flight entertainment, and on time both ways!
Thank you Casa Velas! Thank you Air Transat!

  • Stayed: December 2013, travelled as a couple
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4  Thank Spicole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 December 2013

Really thought this was one of the best places I have ever stayed. Beautiful surroundings, above and beyond service that was delivered with a true personal touch. Really can't say enough about the food, it was better than some 5 star restaurants. That is pretty good considering it is a all inclusive property. If you want to enjoy a room with a nice view I would make sure to let them know prior to booking, that was the only disappointing aspect of our stay.

Room Tip: This is the only area of our stay that wasn't the best. We could hear dogs barking from our room...
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  • Stayed: October 2013, travelled with friends
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2  Thank TinaLeeP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 December 2013

I am not a "resort" vacationer. I have always felt it was ridiculous to fly to another country, plop yourself down in a resort for a few days then go home. Leave the resort I tell people, explore lose yourself in the culture. Well we were in PV for 2 weeks and I am glad that Casa Velas was our last stop because if not I would have been a hypocrite. The staff, the room, the grounds, the spa, the pool the food… all perfect. We did not want to leave and began planning our next trip the day we go there.

  • Stayed: November 2013, travelled with friends
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2  Thank TRAVGRL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 December 2013

From the moment we stepped out of the cab to the final adios at the airport, perfection. As others have stated, the grounds are immaculate (the pictures don't compare to the real thing). The staff goes above and beyond. And the food... AWESOME!
We were there for our 31st wedding anniversary. The concierge team had a great private dinner set up for us. Thanks Dennise and Rengel. And the wait staff was fantastic.
The beach club is a very nice get away spot. On a couple days we were the first ones there and the last to leave. The food was perfect for a beach setting. Very light but ample amount. And the guacamole.... WOW! The guac was the best I've ever had. If you go, attend the cook with the Chef seminar. It was a blast.
They use a not-so-small army to keep the resort grounds in perfect order. There was always someone sweeping or clipping or cleaning something.
Our room was always spotless.
If you want a nice romantic get-a-way, this is the place.

I kept saying 'it's like a private resort... and we've invited a few new friends.'

Thanks to Casa Velas, no other resort will compare.

Room Tip: Get a first floor on the golf course. Room 506...great view. Awesome afternoon winter sun.
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  • Stayed: December 2013, travelled as a couple
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2  Thank spidrman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 December 2013

Wow, where do I begin, this is a wonderful little gem of a hotel, tucked away on the beautiful marina golf course. From the moment we stepped off of the transportation that picked us up at the airport to the moment we left, we were taken care of as we have not experienced in other all inclusive resorts. Our waiter, Edgar was always helpful, cheerful and even gave us some Spanish lessons, which we did need. The concierge, Rengal was so helpful. We had a birthday and he arranged to have a small cake made to surprise the birthday girl. He went out of his way to help us with all our needs, and even took us on a tour of the hotels beautiful gardens and herb gardens. I can't say enought good things about this hotel and the staff that maintain it. Jorge, the bell hop went out of his way to make sure we always had transportation to where ever we needed to go, so cheerful and attentive.
We are definately going to be back to this hotel.
Thank you to all the staff that took such wonderful care of us!!!!!!!!!!!!!
Sincerely
Beth K and party.

Room Tip: Our room on the 3rd floor was quiet and the view to the golf course was great.
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  • Stayed: December 2013, travelled with friends
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1  Thank bc15213
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Casa Velas

Address: Pelicanos 311 | Marina Vallarta, Puerto Vallarta 48315, Mexico (Formerly the Regent hotel and Quinta Real)
Phone Number:
Region: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Puerto Vallarta
#1 Spa Hotel in Puerto Vallarta
#1 On the Beach Hotel in Puerto Vallarta
#1 Top resorts Hotel in Puerto Vallarta
#2 Business Hotel in Puerto Vallarta
#2 Romantic Hotel in Puerto Vallarta
#6 Family Hotel in Puerto Vallarta
Price Range: £320 - £554 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Casa Velas 4.5*
Number of rooms: 81
Official Description (provided by the hotel):
Escape to a beautiful beach resort in Puerto Vallarta for an indulgent vacation refuge with sublime dining, a pristine beach, ocean club, golf courses, pools and a spa. Our spectacular resort is within walking distance of Puerto Vallarta's sophisticated 500-slip marina and 15 minutes from the city center. ... more   less 
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Also Known As:
Casa Velas Boutique Resort
Hotel Casa Velas Boutique

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