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“Amazing Oasis with Amazing Service”
Review of Casa Velas

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Casa Velas
Ranked #2 of 122 Hotels in Puerto Vallarta
Certificate of Excellence
GreenLeadersGold level
Reviewed 28 March 2014

I can't help to rave of this amazing place. I am EXTREMELY particular as to where I stay. To tie a point of reference, we stayed at four season in Maui on our honeymoon so I was sure nothing would ever compete. I stand corrected. The service was in line with a four seasons property. I had low expectations in regards to food after a mediocre trip to the Dominican which was also all inclusive. However, the food was sensational. Every single meal. I also need to mention Daniel. The most wonderful, kind waiter as well as human I have ever had the pleasure of speaking with. He works in the patio area at 5pm to 1 am. He is so kind and accommodating and made me smile every night which made my husband smile! He got me Latin dancing and I am not one for peer pressure. He was just that charming and welcoming. I can't say enough. Do yourself a favor and make this your next trip!

  • Stayed: March 2014, travelled as a couple
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7  Thank Liza R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 27 March 2014

Where to begin? All I can say is that spending 7 days at Casa Velas is as close as you can get to a perfect weeklong getaway.
A short ride from the airport (free, pre-arranged transportation through Casa Velas) and we were at the resort. The beautiful grounds and main building were impressive enough, but the elegant lobby and relaxing water features took it to another level. Check-in was very low key, seated on a comfy couch with a cool drink, and damp washcloth to refresh the weary travelers. Luggage was seamlessly transferred from vehicle to our room -- a temporary, one-night stop as our king bed unit was not available until the next day. No problem, though as our short-term home was more than comfortable -- if not for the two double beds instead of king, we would have been more than happy to stay put.
Our permanent accommodation was a gorgeous one bedroom unit in the "villas" -- including a spacious living room, huge bathroom, and private plunge pool just off the patio. The king bed was as comfortable as any we've slept on in more than 40 years of travel together. The mini-bar was restocked daily with complimentary snacks, soft drinks and beer. Our patio was visited daily by the resort's resident peacocks, who seemed to know when we were enjoying breakfast al fresco. A delightful addition to the romantic ambience of our "home."
Everything about Casa Velas is first-rate: the gorgeous pool area (never crowded even though the resort was at full capacity), the wonderful Emiliano's restaurant, the relaxing outdoor lobby bar which lured us to stay past midnight many nights (and we're usually ready to call it a night much earlier at home!), the luxurious, relaxing beach club (with frequent shuttle service) 3 minutes away, and the spa, which Mrs.OJ enjoyed immensely -- using my complimentary massage in addition to hers, and booking another one to boot!
Undoubtedly, the best aspect of Casa Velas is the incredible service. Not only are the facilities everything you could want, the staff surpasses all expectations for pampering the guests. Just about everyone on staff goes above and beyond, but special mention must go to head concierge Denisse, bellman/shuttle driver Joel who lavished us with helpful attention daily, lobby bartender Benny whose tasty libations and small cork animal gifts for our great-grandkids were a highlight, and the room service and Emiliano's waitstaff who always took great care of us.
As an example of the extra special touches provided -- our first night Denisse arranged to have our room "decorated" with dozens of balloons and streamers to greet us when we returned after dinner later that evening. (She was aware that we were celebrating Mrs. OJ's birthday during our stay, along with another friend who was also staying at CV). Denisse also arranged for the birthday girls and spouses to enjoy a special dinner -- 9 courses of classic French cuisine, plus wine and cocktails -- at Piaf restaurant at sister resort Grand Velas. She also made sure we had transportation both ways, and the Piaf manager personally oversaw our dinner service. An evening we will never forget!
In summary, Casa Velas truly is -- as many others have stated in their reviews -- a piece of heaven on earth. Yes, the cost may be a bit more than other AI resorts but for the value received it's more than worth it! Never have we concluded a vacation feeling more relaxed, pampered and happy than after our week at Casa Velas. We plan to return next year with our daughter and son-in-law to celebrate their anniversary.

Room Tip: One-bedroom suites with patio and private plunge pool are definitely worth the extra cost.
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  • Stayed: March 2014, travelled as a couple
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7  Thank OregonJohn97338
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 March 2014

Okay, lets start out with the negatives.... its been a hectic winter season and all we want to do is relax..... We are frequent travellers to Mexico but usually fly into the small airport of Manzanillo which is not quite as commercialized as Puerto Vallarta. A 3 a.m. alarm call was the start of our trip and after an 8 hour journey, then lining up for 1 hour for passport control and another 20 minutes for customs, the last thing we expected was to be pounced on by a salesperson trying to make us believe that he was an employee of Casa Velas! He said our taxi would be 10 mins and in that time, he bombarded us with a sales pitch to try and commit to either a free trip, free massage etc, and ALL you had to do was spend a 90 minute session being sold on a vacation club! I don’t know if Casa Velas are aware that these people are making the guest believe they are employees but I believe a hotel of this caliber should not be encouraging this. So, if you are equally averse to this, then make a run for it through the first entry point after customs!

The negative aside, the hotel is only a short drive away and once you approach the imposing gates of Casa Velas, you are faced with the stunning oasis of the hotel and you can't help but gasp! The hotel staff are welcoming, professional and attentive. They take you to the reception area where you are given a glass of delicious hibiscus juice and a washcloth to refresh. Then, a quick, no-nonsense check-in and you are escorted to your room. We had a suite with private plunge pool looking out over the golf course.

Quick change into swimwear and 5 minutes later you venture to the pool area which is absolutely stunning! A staff member immediately appears with a towel and an ice bucket with bottled water and asking if you would like a cocktail.

Dinner that evening was exquisite. As you may see from many of my reviews, we like to eat in nice places and you can count the dining room at Casa Velas in that category. We were on an all inclusive package and the wine selection is quite good as part of that but there is also the opportunity of buying more premium bottles if you prefer.

When you give your room number, they don’t even have to look before they call you by your name. Such attention to detail and they make you feel like you’re the only guest there.

The next morning, we had a delicious breakfast and headed out to play 18 holes of golf on one of 3 golf courses (we had a package that included golf but beware that you are still charged $45 each for a golf cart) The course Marina Vallarta is one of the oldest in PV and the hotel backs right on to it.

After golf, we went on the free shuttle to the private beach club for Casa Velas. Wow! Lunch is “Asian” inspired and the choice excellent. Again, those amazing cocktails…..

The shuttle is on a continuous circuit, so after 2 hours at the beach club, we headed back to the hotel, changed into our tennis gear and headed over to the sister hotel Casa Vallarta to use their courts.

Back to the hotel, my husband went to the and I went for a one a half hour therapeutic massage in their world class beautiful spa. A wonderful relaxing experience and well worth the money.

We liked this hotel so much though and felt there was so much more to experience that we are returning in a couple of days days for another 3 nights!

If you want to treat your significant other or spend some quality time with your mum, your friend or whomever, then I can highly recommend Casa Velas. It’s an experience I recommend to everyone!

Room Tip: A plunge pool room is well worth the additional cost.
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  • Stayed: March 2014, travelled as a couple
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5  Thank lisawhistler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 March 2014

We just got back after a week stay and basically like the other reviews stated, Excellent service, especially at the Beach Club when Jorge was on duty. Top notch beverages and food and always a spot with shade on the beach or by the pool. We found the main resort pool to have a more mature crowd and the beach club to be more lively. The resort was somewhat limited with only one restaurant at the resort and the other at the beach but the quality of the food and service did make up for it. We ordered room service for breakfast most days to break things up, which came fast and was excellent. Staff no matter where you might encounter them would smile and greet you usually by name. Daniel and Benny at the Lobby Bar worked tirelessly to keep your glass full and keep you entertained. Good Job Casa Velas!!

Room Tip: Get a Grand Master suite main level on the golf course, Comes with plunge pool,
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  • Stayed: March 2014, travelled as a couple
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4  Thank Mexcal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 March 2014

A beautiful boutique hotel. The rooms were quiet and well appointed, with the largest shower I have ever seen. The pool was never over crowded, and we really enjoyed going to the beach club. The restaurant, both at Casa Velas and the Beach Club were both excellent. And everyone at the hotel was very welcoming and accommodating. A wonderful relaxing week.

  • Stayed: February 2014, travelled as a couple
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3  Thank Sabrina L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 March 2014

This was our first stay at Casa Velas. My wife had been to PV multiple times, but this was my first trip and I'm sure Casa Velas set the bar higher than any other resort there could. The service was exceptional. We didn't get one of the nicer rooms (304), but we'll be sure to get a newer one when we return! The accommodations were still fantastic. Our favorite activity for the earlier part of the day was the Beach Club. Ruben saw to every need we could've possibly had - I'm not sure I ever finished a drink before another was already waiting! The food was excellent, but my only complaint about our entire stay was the 1) lack of Mexican cuisine, and 2) the lack of dessert options.

Casa Velas is an exceptional place and my wife and I can't wait to make this a yearly destination!

  • Stayed: February 2014, travelled as a couple
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9  Thank Josiahhersey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 March 2014

Last year our experience was less than memorable due to two destination weddings occurring in one week.
This year there were no weddings scheduled during our stay and as a result the vacation was wonderful.
The staff are outstanding, the food is sublime and the location(s) perfect.
We will be back next year for sure.

Room Tip: Avoid staying when weddings are scheduled; if the beach club is closed it can have a major negative...
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  • Stayed: February 2014, travelled as a couple
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8  Thank DavidRB70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Casa Velas

Address: Pelicanos 311 | Marina Vallarta, Puerto Vallarta 48315, Mexico (Formerly the Regent hotel and Quinta Real)
Phone Number:
Region: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Puerto Vallarta
#1 Spa Hotel in Puerto Vallarta
#1 On the Beach Hotel in Puerto Vallarta
#1 Top resorts Hotel in Puerto Vallarta
#2 Business Hotel in Puerto Vallarta
#2 Romantic Hotel in Puerto Vallarta
Price Range: £282 - £547 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Casa Velas 4.5*
Number of rooms: 81
Official Description (provided by the hotel):
Escape to a beautiful beach resort in Puerto Vallarta for an indulgent vacation refuge with sublime dining, a pristine beach, ocean club, golf courses, pools and a spa. Our spectacular resort is within walking distance of Puerto Vallarta's sophisticated 500-slip marina and 15 minutes from the city center. ... more   less 
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Also Known As:
Casa Velas Boutique Resort
Hotel Casa Velas Boutique

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