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“Do not hesitate for a minute...”
Review of Casa Velas

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Casa Velas
Ranked #2 of 121 Hotels in Puerto Vallarta
Certificate of Excellence
GreenLeadersGold level
Reviewed 17 November 2008

if you are looking for a quiet, elegant worry-free stay, book it today! The all inclusive feature is just a bonus. Everything is top shelf here, from ambience, food, bar, service, transportation all flawless. Absolutely nothing to complain about. They will anticipate your every need or do anything to make you happy, if you just ask. Avoid the larger resort across the street (too many children) and Andrea's Restaurant. Stick to the boutique hotel and the Ocean Club. You will not be disappointed. They will ask if you would like to have "breakfast" at the Ocean Club, which is a hook to get you to discuss time shares, but they take no for an answer with no problem. Enjoy the quiet, eat yourself silly, and enjoy top notch beverages. Don't forget that room service 24 hours a day is also included and makes for a very romantic evening. Have champagne and walk the beach at the Beach Club at sunset. Spa is intimate and wonderful. We took a cab into town one morning just for a diversion and could not wait to get back to the hotel. ENJOY!

Stayed: November 2008
2  Thank SherriO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,319 - 1,325 of 1,639 reviews

Reviewed 11 November 2008

Just returned from Casa Velas. We are not fans of all-inclusives
but as our stay was only going to be for a few days we decided
to give it a try. This hotel could not be more different from the
stereotype. It was sophisticated and elegant and the grounds
and swimming pool were absolutely beautiful. In addition we
had the use of the Beach Club which was great - no crowds,
lovely pool and fabulous food. The staff throughout the hotel could not have been more helpful. Our only dissappointment was that we could not have stayed longer.

  • Stayed: February 2008, travelled as a couple
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2  Thank LondonFranklyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 November 2008

The Casa Velas is the perfect spot to stay near pool at the hotel or for PV centric adventures. Restaurant is top notch as is the service and grounds. Very friendly and upscale. Not hectic and crowded like most PV stays, but calm and collected. Surrounding golf course adds a special touch. Sharing all-inclusive with other Velas properties was an added bonus, especially the Beach Club. Definately on the places to return to.

  • Stayed: October 2008, travelled as a couple
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3  Thank pistach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 November 2008

This hotel is very special.
The bedroom was beautifully furnished to a high standard and the splash pool was a welcome retreat from the hot humid weather.
The food was excellent whether you ate around the pool, had a leisurely breakfast or lunch on the patio or had dinner more formally at night in the restaurant.
The pool area was an oasis of tranquility surrounded by manicured lawns and gardens. The swim up bar served up top branded drinks with a smile.
The staff could not have been more friendly. Nothing was too much trouble. The service was faultless.
The beach club was a short ride away by a complimentary air conditioned vehicle. The service was impeccable and the food that was served was of a very good standard.
If you want a quality hotel with superb service, stunning surroundings, great food and a relaxing atmosphere, Casa Velas is for you.

  • Stayed: October 2008, travelled as a couple
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3  Thank Gary0077
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 November 2008

Overall a average place without easy access to the beach and now annoying time share presentations. If you are on a honeymoon and are spending all your time in your room it may be okay. If you are looking for a beach vacation - forget this place.


Pros and Cons

Pro

Food was excellent!

Pool area was well kept and seldom used.

Room was okay.

Cons

Time Share alert - they have started selling time shares to an affiliated resort (last 2 months). They will try and get you to a free breakfast - stay away. I don't appreciatte this treatment when I am spending serious coin for a room.

No Beach on property - must take a shuttle to beach.

No real bar - only a semi-bar at the lobby.

  • Stayed: October 2008, travelled as a couple
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3  Thank Bulldogge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 October 2008

All the fine reviews in Tripadvisor are true: the staff and service are excellent; the pool is divine and the spa is wonderful. The grounds and details are beautiful. We cannot add more to the reviews. We will not repeat the information.

Our critique concerns the rooms which definitely need updating. Although the bed linens are luxurious and towels are plush, the room had a particular odor of mustiness as well as a faint odor of smoke (smoking is allowed in the rooms). When we arrived home all of our clothing needed to be rewashed and the suitcases put in the sun for days to eliminate the nasty odor hanging on to them. Our vanity chair in the bathroom was stained to such a degree that we had to have them change it. The bathroom jacuzzi and the outdoor plunge pool both needed some additional scrubbing.

Smoking is also allowed in the dining rooms and can be quite disturbing. Cigarette and cigar smoke are frequently smelled in many public places.

Tipping is another issue. Although we had an "all inclusive" vacation with tips and taxes included, we were confused when the checks (with 0 balances that needed to be signed) arrived with "extra tip" written on them. We inquired at the concierge and were told this was optional; we asked other guests but they were equally confused. I believe the hotel prefers it to be ambiguous. A return guest told us that the staff make very little money; the return guest told us she and her husband feel obliged to come with $5 and $1 bills to distribute. If the tip is included in the price, it is unconscionable that the hotel takes advantage of their excellent gracious staff and does not give them a decent salary as well as the tip the guests have paid.

  • Stayed: October 2008, travelled as a couple
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2  Thank Coupleoftravelers14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 October 2008

Short and simple.
We loved it because:
* no kids
* private beach club
* Great service
* Great food
* Very quiet
* 4 rounds of golf as part of our package
* 2 spa treatments included
* free transfer to airport
* Upgraded us to a huge suite
* Felt very safe

** we bought a 5 day package on luxurylink.com for Casa Velas.
good value for your $

The only bad part was leaving
We will be back!

  • Stayed: July 2008, travelled as a couple
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3  Thank moaboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Casa Velas

Address: Pelicanos 311 | Marina Vallarta, Puerto Vallarta 48315, Mexico (Formerly the Regent hotel and Quinta Real)
Phone Number:
Region: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Puerto Vallarta
#1 Spa Hotel in Puerto Vallarta
#1 Luxury Hotel in Puerto Vallarta
#1 On the Beach Hotel in Puerto Vallarta
#2 Business Hotel in Puerto Vallarta
#2 Romantic Hotel in Puerto Vallarta
Price Range: £262 - £443 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Casa Velas 4.5*
Number of rooms: 81
Official Description (provided by the hotel):
Escape to a beautiful beach resort in Puerto Vallarta for an indulgent vacation refuge with sublime dining, a pristine beach, ocean club, golf courses, pools and a spa. Our spectacular resort is within walking distance of Puerto Vallarta's sophisticated 500-slip marina and 15 minutes from the city center. ... more   less 
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Also Known As:
Casa Velas Boutique Resort
Hotel Casa Velas Boutique

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