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“Go, Go, Go- Excellent place to stay and relax” 5 of 5 bubbles
Review of Casa Velas

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Casa Velas
Ranked #2 of 127 Hotels in Puerto Vallarta
Certificate of Excellence
GreenLeadersGold level
Los Angeles
Level Contributor
61 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Go, Go, Go- Excellent place to stay and relax”
5 of 5 bubbles Reviewed 24 November 2008

Very good quality overall. The staff is very nice and always ready to please you. The food was amazingly good both at the hotel but also in the beach club (try the dinner over there , the view is perfect)
Perfect location even if no direct access to the beach (the free shuttle is always available for your convenience) and it is a walking distance anyway. It is peacefull and relaxing.
Both Spa and Fitness are well maintained.
Highly recommended.

  • Liked — The very nice staff and the amazing food!
  • Disliked — the swimming pool
  • Stayed November 2008, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check-in / front desk
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
2 Thank BananaJazz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,490 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (310)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Fairfax Station, Virginia
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 20 November 2008

This resort exceeded all expectations!

As the tour operator of eighteen "over 50" travelers, I did a great amount of research prior to booking Casa Velas to ensure that the resort met all of their requirements: Intimate, first class service, excellent food, world class spa, top notch rooms and facilities, and availability to other activities and shopping. The experience exceeded all expectations.

Intimate: This is a boutique hotel with only 80 rooms. There are no crowds and loud music like most mega-resorts. The visitor always feels like they are special. While the plunge pool is a nice option, the hotel pool is definitely the “gathering place” for attendees, and service is always friendly and never ending. For those desiring the beach, a private Beach Club is available.

First Class Service: There always seemed to be more staff than residents! Service was immediate and always met with a smile. At breakfast one morning, I asked our waitress if she knew anything about a restaurant at Velas Vallarta, the sister resort. Vanessa returned minutes later with a hand written schedule of events and menu options from several of the other resort’s restaurants! Much more than expected! This is just a single example of how the entire staff treated our entire group throughout our stay.

Excellent Food: I fine dine around the world and was impressed by the incredible quality and outstanding variety of meals at the resort. An additional perk: the presentation of each course was world class, and the wine and liqueur selection impressive.

World Class Spa: All of our attendees used the spa. Massages were perfect and additional treatments magnificent. This group had previously attended the Bodyholiday on St Lucia and the quality difference was substantial, with Casa Velas described as the “gourmet” of the two.

Rooms and Facilities: Spacious rooms with plunge pools or Jacuzzi tubs, comfortable beds with wonderful linens, tasteful decorating, easily controlled A/C, unlimited mini-bar, and perfect service.

Activities and shopping: Shopping is within walking distance (the port) or a short taxi ride. Activities that are a must are the Eden Canopy Tour and Golf. For the Canopy Tour, reserve on-line and receive a $21 US discount. If you have a group, contact Bea via the website and she will coordinate transportation as well. This was Great Fun for all in our group. Golf is a must, and the front desk can assist in tee times and discounts.

Other useful Information: While the package at Casa Velas allows full use of all facilities and restaurants at Velas Vallarta (a 5 minute walk or free shuttle ride away), the Velas Vallarta resort follows the “mega-resort” model with hundreds of visitors and average service. A small group visited only once, opting for the continued “live like a king” experience at Casa Velas.

Tipping is not required and there is no pressure to add anything extra to your bill. That said, most found that the incredible service deserved a little extra. Don’t feel obligated, but you’ll probably tip anyway.

The airport is less than 10 minutes away. Be sure to look for a person with a sign with your name on it upon arrival. Ignore the many hawkers trying to sell you a taxi ride or time share visit. Check out is quick and seamless.

There was a mix-up in room reservations upon arrival, which was quickly taken care of. Be sure to confirm reservations prior to arrival.

This is definitely a “return visit” hotel.

  • Liked — Everything!
  • Disliked — No Complaints
  • Stayed November 2008, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
2 Thank flowerchild75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tampa
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 20 November 2008

This vacation was booked for us by a friend. We were joined by 10 couples and stayed for a week. We were greeted at the airport by a driver from the hotel. Only a 10 minute drive from the airport, Casa Velas is a beautiful property located in a lovely residential area, within walking distance to the marina, shopping, and the beach clulb. Our room was beautifully decorated, bright, clean, spacious and well-designed. Good lighting in the bathroom, well-placed outlets, hair dryer and iron provided, a desk, couch and bathrobes made this a very user-friendly accomodation. The bed was very comfortable, with puffy, plumpable pillows and a duvet. The service was, without exeption, outstanding. I was trying to learn to speak Spanish, and was graciously helped by many of the staff. We spent a lot of time at the pool, where the bar staff was very attentive. Everyone was exceptionally friendly and accomodating. The food was great, the spa services wonderful and relaxing. We spent a day at the spectacularly beautiful beach club, where we had a delicious sushi lunch. The hotel is located in an area which is safe for walking and exploring. The marina area has many restaurants and shops, or you may choose to simply stroll along the docks and admire the yachts.

  • Liked — location and amenities
  • Disliked — perhaps a mirror in the main bedroom would be nice
  • Stayed November 2008, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
3 Thank tamparealtor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arizona
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 18 November 2008

Let's get the timeshare stuff out of the way first. Yes, they will want you to have breakfast at the Beach Club. Don't say NO too fast. We got an awesome breakfast, 3 bottles of tequila, FREE ZIPLINE excursion, discounts on massages and another 5 free days at the resort. Yes, it took most of the morning and we said no with no hassles. See what you'll get before you say NO.

Our experience was amazing. Starting at the airport with our name on a sign so we knew where to go right away. Stay away from the guys at the airport who want you to sign up for stuff, you don't need to talk to them. The car was waiting for us and off we went for a short trip to the hotel.

Our first impression was WOW. Everything was ready for us and we were in our room pretty quick. They may try to sign you up for stuff just tell them you'll talk to them later.

The rooms are very very nice with new beds, flat screen TVs and a very nice bathroom. I would recommend the plunge pool room, very romantic!

The beach is a little ways away from the hotel, but all you have to do is ask for a shuttle ride to Vellas Vallarta (lots of kids) or the Beach club and you are at the beach. It's easy!!

The pool at Casa Velas is very nice, clean and pretty warm. There is service at the pool whenever you want it. The drinks are plentiful and the pool food is really good. If you want a secluded romanic time at the pool or beach, go to the Beach Club.

The restaurants are very good but I would stay away from Alejandra restaurant at Velas Vallarta. The Beach Club dinner was the best meal we had there. It's such a nice quaint small location that only Casa Velas people can use. Don't forget the 24 hour room service. All included.

One of the nice little perks is rather than having to wear an ugly neon colored bracelet, Casa Velas has you wear a nice braided bracelet that is small and unintrusive.

The people that work there are very gracious. We heard they don't make much money at all (not a surprise) so extra tipping is very nice. I believe for us they added 3% to our charges, so we would just add a little more. They'll do anything for you if they can!!

You won't go wrong at Casa Velas!! Bring your sunscreen!!!

  • Liked — The secluded location and NO KIDS!
  • Disliked — Nothing!
  • Stayed November 2008, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
3 Thank Flaggirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Northeast Ohio
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 17 November 2008

if you are looking for a quiet, elegant worry-free stay, book it today! The all inclusive feature is just a bonus. Everything is top shelf here, from ambience, food, bar, service, transportation all flawless. Absolutely nothing to complain about. They will anticipate your every need or do anything to make you happy, if you just ask. Avoid the larger resort across the street (too many children) and Andrea's Restaurant. Stick to the boutique hotel and the Ocean Club. You will not be disappointed. They will ask if you would like to have "breakfast" at the Ocean Club, which is a hook to get you to discuss time shares, but they take no for an answer with no problem. Enjoy the quiet, eat yourself silly, and enjoy top notch beverages. Don't forget that room service 24 hours a day is also included and makes for a very romantic evening. Have champagne and walk the beach at the Beach Club at sunset. Spa is intimate and wonderful. We took a cab into town one morning just for a diversion and could not wait to get back to the hotel. ENJOY!

Stayed November 2008
Helpful?
2 Thank SherriO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 11 November 2008

Just returned from Casa Velas. We are not fans of all-inclusives
but as our stay was only going to be for a few days we decided
to give it a try. This hotel could not be more different from the
stereotype. It was sophisticated and elegant and the grounds
and swimming pool were absolutely beautiful. In addition we
had the use of the Beach Club which was great - no crowds,
lovely pool and fabulous food. The staff throughout the hotel could not have been more helpful. Our only dissappointment was that we could not have stayed longer.

  • Liked — Spacious and quiet - not overlooked
  • Disliked — Quite dark - lighting in bedroom was poor
  • Stayed February 2008, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
2 Thank LondonFranklyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sacramento
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 10 November 2008

The Casa Velas is the perfect spot to stay near pool at the hotel or for PV centric adventures. Restaurant is top notch as is the service and grounds. Very friendly and upscale. Not hectic and crowded like most PV stays, but calm and collected. Surrounding golf course adds a special touch. Sharing all-inclusive with other Velas properties was an added bonus, especially the Beach Club. Definately on the places to return to.

  • Liked — Restaurant and service personnel
  • Stayed October 2008, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
3 Thank pistach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Casa Velas

Property: Casa Velas
Address: Pelicanos 311 | Marina Vallarta, Puerto Vallarta 48315, Mexico (Formerly the Regent hotel and Quinta Real)
Phone Number:
Region: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Puerto Vallarta
#1 On the Beach Hotel in Puerto Vallarta
#1 Luxury Hotel in Puerto Vallarta
#1 Top resorts Hotel in Puerto Vallarta
#2 Romantic Hotel in Puerto Vallarta
#2 Business Hotel in Puerto Vallarta
#6 Family Hotel in Puerto Vallarta
Price Range (Based on Average Rates): ££££
Hotel Class:4.5 star — Casa Velas 4.5*
Number of rooms: 81
Official Description (provided by the hotel):
Imagine the perfect resort retreat in the Mexican Pacific Riviera, where luxury and romanticism combine in perfect harmony. Resembling a private estate, Casa Velas offers Condé Nast and AAA award-winning service in a casually elegant and intimate boutique atmosphere in Puerto Vallarta. This boutique hotel enjoys a garden setting surrounded by the Marina Vallarta Golf Course. A beachside experience waits just three minutes away at your private Ocean Club, with stunning sunsets and memorable dining. Unlimited transport is available day and night to whisk you to the golden shores of the Mexican Pacific. The Ocean Club is a place of supreme peace and tranquility for enjoying an infinity pool, jacuzzi and terrace with impressive ocean views. Our luxurious getaway invites you to enjoy the comforting sounds and vibrant colors of the tropics as you discover the true meaning of relaxation and luxury at an all-inclusive Puerto Vallarta resort paradise. Recently chosen as one of the Top 10 hotels in Mexico and the Caribbean in three categories - Luxury, Relaxation/Spa and Hotel for Romance - by TripAdvisor®, Casa Velas is an enchanting destination where simple pleasures rejuvenate your mind, body and soul. ... more   less 
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Also Known As:
Casa Velas Boutique Resort
Hotel Casa Velas Boutique

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