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“Tremendous Service at room 605”
Review of Casa Velas

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Casa Velas
Ranked #2 of 124 Hotels in Puerto Vallarta
Certificate of Excellence
GreenLeadersGold level
Fowlerville mi
Level 5 Contributor
37 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Tremendous Service at room 605”
Reviewed 22 March 2010

We loved every second.......Room service, dining, beach club, pool side service, gym, free hydrotherapy, Dining.....everything was great. It will be hard to go back to other larger hotels after staying here. Only wierd thing was signing for everything, basically be sure and write in the exact amount if you plan not to tip or tip with cash. Otherwise this hotels ranks as a 9.9 out of 10 to me.

  • Stayed March 2010, travelled as a couple
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Helpful?
Thank kevandbecfromMI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (331)
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English first
Toronto
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 March 2010

We just returned from an amazing holiday at Casa Velas! From the time we arrived and were greated with cool wet towels and delicious cold hybiscus tea we knew we were in for a real treat. Throughout our stay the entire staff were friendly and seemed only to want to ensure that our every request was granted. They were truly outstanding and it is hard to think of a staff member that did not stand out. I'm sorry that we can't recall all by name - but we will not forget the kindness of Bernardino, Daniel, Luis the butler, Lydia and the guys at the doors and who shuttled us around. As I said all of the staff were amazing but unfortunately we can't recall all by name.
Casa Velas is small, beautiful, airy, intimate and fun. The champagne, wine and hard drinks are first rate - Brut champagne and orange juice for breakfast! Emelios restaurant is excellent - a wide variety on the menu. Breakfast buffet is great and there is an omelette station. The service at Emelios is outstanding. We often had lunch around the pool - shrimp cocktail and seviche - the guacamole was addictive. My husband golfed a number of times. He found the Marina course to be the most challenging with water on almost every hole. He thought the Nicklaus course was the most beautiful. I rode around the Weiskoph course with him - it is carved out of the jungle - very dramatic and exquisite. Our accomodations were beautful with service twice daily including turn- down. We found everything to be close by - spa, pool, restaurant, lounge area so that our days just naturally flowed. We can't wait to return to Casa Velas!

  • Stayed March 2010, travelled as a couple
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Helpful?
1 Thank TorontoKarenL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seattle
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 March 2010

The Casa Velas is a beautiful oasis, away from noise, pressure and anything negative. All the staff is exemplary and is constantly trying to do more to make you stay enjoyable. Stephano always arranges any requested activity with aclarity. The restaurant staff in Emiliano's (Olivia, Jose Luis, Manuel, Daniel to name a few) always take great care to see that you have everything you want. The rooms are very lovely and very comfortable.
I would recommend this hotel to anyone who wants to enjoy complete relaxation and pampering.

  • Stayed March 2010, travelled with friends
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Helpful?
1 Thank Bunny45Seattle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Braunfels, TX
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 March 2010

This was my first trip to Mexico and the choice could not have been better. When going through the Puerto Vallarta airport you have to get through a gauntlet of sales reps trying to pull you to their booths, but just ignore them and get out of there to the area where the taxis pick you up and get your ride to Casa Velas Boutique Hotel. It was a short ride and we pulled into what appeared as a small mansion. I love the architecture of the place and when we went in June 2009 it was not busy at all and felt like we owned the place. All the staff was helpful and polite and attentive. Our goal for vacations is to relax and not be stressed with any distractions. It was perfect, we had all inclusive so the drinks were flowing and the food was very very good. One piece of advice, don't do the deal where you go to the main resort and listen to sales people give a spiel about timeshares and crap, it was a pain in the (--) just to get an hour free massage. Not worth it, the massage was good, but I'd rather have spent those 3 hours by the pool. We spent many hours pool side where the drinks were kept filled and it was quiet and beautiful. Taking the shuttle to their beach location was easy and fast. While on the beach we lazed in the covered beds with unlimited sushi and drinks, absolutely wonderful. The sunsets there were gorgeous. The room was perfect, good size, very elegant and loved taking advantage of the private splash pool in the back next to the manicured golf course. We took only three expeditions away from the "mansion". One to shop in the downtown, we took a taxi and it was an easy and a very enjoyable trip. Two, was a zip-line trip into the jungle and had a wonderful time and made great memories. Three, a trip to the Night of The Iguana site...that was not so great. The live show was pretty good but the dinner was lacking and so dark I barely saw the giant beetle in my salad before almost eating it. I'd skip that trip. Overall, a fantastic experience and we have booked a second trip there this coming June, can't wait to return.

  • Stayed June 2009, travelled as a couple
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Helpful?
1 Thank Ash7326
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mexico
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 16 March 2010

One of the best hotels I ever stayed; the place is really beautiful and magic, and all the staff that work there should recive a prize for the way they treat their guests. It's for sure that we will be back again.

  • Stayed March 2010, travelled as a couple
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Helpful?
1 Thank salgdl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Minneapolis, MN
1 review
Reviewed 15 March 2010

Restaurant breakfast & dinner speed of service started out well but gradually went down hill as the week progressed. By the end of the week it became too much a headache to wait 30 minutes for coffee and or Juice in the morning. And attempting to ascertain our meal check was difinately a Mexican minute or 20. Rooms are quiet lovely but our bathroom required some work. It appeared that there was once a phone in the bathroom - however I was surprised to see 2 screws sticking out of the wall about 1/2" by the toilet no phone. Bathroom requires some tub updates. Don't waste money on the Spa Pedicure. Disappointment. Expected spa pedicure seating - not the "Conair" plug in foot soaking bowl. They say RCI members receive a 15% discount on Spa Services. That was not seen when asked upon checkout. Appairently everyone fogot that travelers do pay attention to price upon purchase and missing discounts upon check out. Constantly having to go to reception to lock up valuables was time consuming, Casa Velas state they have in room safes but that is not the case. On the plus - beautiful atmosphere, close to airport, the grounds are well manicured.

  • Stayed March 2010, travelled as a couple
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Helpful?
Thank clindef1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Juan Capistrano, California
Level 1 Contributor
4 reviews
3 hotel reviews
Reviewed 12 March 2010

This was the most relaxing vacation we have ever had because of the wonderful people, great service and delicious food -- all in one place!

  • Stayed March 2010, travelled as a couple
    • Value
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    • Sleep Quality
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    • Service
Helpful?
Thank JoyfulTraveler_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Casa Velas

Property: Casa Velas
Address: Pelicanos 311 | Marina Vallarta, Puerto Vallarta 48315, Mexico (Formerly the Regent hotel and Quinta Real)
Phone Number:
Region: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Puerto Vallarta
#1 Luxury Hotel in Puerto Vallarta
#1 Spa Hotel in Puerto Vallarta
#1 Top resorts Hotel in Puerto Vallarta
#2 Romantic Hotel in Puerto Vallarta
#2 Business Hotel in Puerto Vallarta
#6 Family Hotel in Puerto Vallarta
Price Range (Based on Average Rates): ££££
Hotel Class:4.5 star — Casa Velas 4.5*
Number of rooms: 81
Official Description (provided by the hotel):
Imagine the perfect resort retreat in the Mexican Pacific Riviera, where luxury and romanticism combine in perfect harmony. Resembling a private estate, Casa Velas offers Condé Nast and AAA award-winning service in a casually elegant and intimate boutique atmosphere in Puerto Vallarta. This boutique hotel enjoys a garden setting surrounded by the Marina Vallarta Golf Course. A beachside experience waits just three minutes away at your private Ocean Club, with stunning sunsets and memorable dining. Unlimited transport is available day and night to whisk you to the golden shores of the Mexican Pacific. The Ocean Club is a place of supreme peace and tranquility for enjoying an infinity pool, jacuzzi and terrace with impressive ocean views. Our luxurious getaway invites you to enjoy the comforting sounds and vibrant colors of the tropics as you discover the true meaning of relaxation and luxury at an all-inclusive Puerto Vallarta resort paradise. Recently chosen as one of the Top 10 hotels in Mexico and the Caribbean in three categories - Luxury, Relaxation/Spa and Hotel for Romance - by TripAdvisor®, Casa Velas is an enchanting destination where simple pleasures rejuvenate your mind, body and soul. ... more   less 
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Also Known As:
Casa Velas Boutique Resort
Hotel Casa Velas Boutique

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