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“Outstanding - again!”
Review of Casa Velas

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Casa Velas
Ranked #2 of 121 Hotels in Puerto Vallarta
Certificate of Excellence
GreenLeadersGold level
Reviewed 12 January 2011

This was our third trip to Casa Velas this year - and each time we have stayed at this resort our experience has been excellent. The service is personal, attentive and professional - from check-in to check-out, every need is met. What makes this resort so amazing is the wonderful staff. Raymundo, Ruben, and Juan Pablo always make sure that everything you need is provided - with a smile. The staff at both Emiliano's and the Beach Club is fabulous - especially Guillermo, Alejandro, Jose Luis, Hugo, Jorge, Javier and Juan. The bartender, Benny, always serves his excellent martinis with a joke or two. The rooms are well-appointed and clean, and the gardens and public areas are meticulously maintained. This is definitely one of our favourite resorts - and it is certainly beginning to feel like home! We can't wait to go back this April!

  • Stayed: December 2010, travelled as a couple
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1  Thank VancouverWestwind
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 9 January 2011

We recently returned from a one week Christmas vacation at Casa Velas Boutique Hotel. If being pampered at luxurious and pristine surroundings is what you are looking for then this is the place for you. From the moment we arrived the staff were attentive, friendly and courteous and did their utmost to ensure our stay was relaxing and enjoyable. We felt totally safe and the shuttle service between their 3 properties was very efficient and the airport, marina golf course and beach house are only minutes away. Every meal including the non fat lattes were excellent and artistically presented and our daughter who is vegetarian was pleased by the array of meatless dishes to choose from. We thought we would have missed not being right on the ocean but the poolside is so relaxing and after a couple of pina coladas from the swim up bar we weren’t in any hurry to move. We were in the master suite which was quite spacious, the only comment I would add is that the rooms could do with a few more shelves or drawers. Because we agreed to attend a one hour (very low key) time share session, the golf range fees were waived, about a $400 saving, but be prepared to be charged $44 each for the cart fee which seemed to be standard for the golf courses we visited. If you play tennis at their sister hotel, book court #1 which has the best maintained surface. We can't say enough about this hotel - it's restful, immaculate and each meal was beautifully presented. Thanks to Gina, Roberto, Jesus and all of the staff for making our holiday so memorable. We would heartily recommend Casa Velas to friends and family.

  • Stayed: December 2010, travelled with family
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1  Thank louise154943
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 January 2011

This adult only secluded property was a great destination to get away and relax from the stress of holidays and work. Cindy, Rangel Juan and Jesus made the stay particularly special, thank you and Happy New Year!

  • Stayed: December 2010, travelled as a couple
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Thank TamraChicago_IL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
casavelasmanagement, Manager at Casa Velas, responded to this reviewResponded 3 January 2011

Dear Guest.

It is always a pleasure to know that we have exceeded our guest’s expectations on regards of the service provided by our dedicated staff and the food quality at the property.

Thank you for sharing the experience of your stay with us, I will personally congratulate Cindy, Rangel, Juan and Jesus for the great service provided.

Thank you again for expressing your opinion about your stay with us and it will be my pleasure to welcome you in your next visit in your home away from home.

Sincerely,
Pierre Yves Bonin
Managing Director
Casa Velas Hotel Boutique
”YOUR HOME AWAY FROM HOME”

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2011

As Grupo Velas timeshare owners we have stayed the last 6 of 7 years at the Grand Velas. This year we split our week to stay at the Casa Velas, and found we preferr the intimacy of the boutique hotel! The resteraunt is comprible, or superior, to the larger resort, and the staff more attentive and friendlier! We are looking forward to our return!

  • Stayed: November 2010, travelled as a couple
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Thank rjwhitfi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
casavelasmanagement, Manager at Casa Velas, responded to this reviewResponded 3 January 2011

Dear guest,

Thank you very much for your comments and for choosing Casa Velas as the perfect place to spend your vacation. We are very pleased to know that your stay with us was relaxing and peaceful and that you experienced the true cores of Casa Velas; attentive service and top quality in all aspects.
We hope to see you back soon in your new home away from home.

Regards,
Pierre Yves Bonin
Managing Director
Casa Velas Hotel Boutique
”YOUR HOME AWAY FROM HOME”

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 December 2010

Never having been to Puerto Vallarta I researched the city and hotels. Having read so many great reviews about Casa Velas I chose the hotel for our stay. My husband and I arrived on September 18th and after a very short trip from the airport we drove through the gates and were greeted by very nice young men who opened the doors to the lobby. The lobby is very nicely appointed. We were welcomed with cold cloths and cold, refreshing drinks prior to checking in. Raymundo did the check-in which was a most relaxing experience. We were given a tour of the facilities and taken to our room. We did end up changing rooms (suites actually) and ended up with a two story suite with a plunge pool and backing onto the golf course. The second suite appeared to be somewhat older and more dated than our initial one but it was clean and comfortable.
All the staff were superb and were always more than happy to accommodate our needs. I don't recall the names of the staff but we certainly enjoyed the humour and attentiveness of Benny at the pool bar (who made sure I always had plenty of ielo - ice - for my wine), Rueben and the other fellows in the lobby and at the doors and who drove us to the Beach Club and Velas Vallarta, Gaby and the other wait staff in Emiliano's who discreetly and efficiently made sure we had everything we needed to eat and drink, Gabriela, Raymundo and the other front desk staff who were always attentive to our needs and who actually remembered our names. We have never been so pampered. We had a pretty bad storm one late afternoon but all the staff pitched in to keep the deluge outside the lobby doors.
The weather was hot and extremely humid which played havoc with my hair but what the heck -- we were on vacation.
Our stay was during the off-season which was great because there very few guests. There were a couple of conferences which increased the guest list however those guests were mainy in meetings during the day. During these conferences the Beach Club was closed to other guests for one evening and the pool was closed for the whole day to regular guests which I didn't think was fair. However, since we were leaving that afternoon it didn't really affect us. The hotel did offer to do something special for us in lieu of the pool being closed which I thought was very nice.
We ate at Ribiero's (at the Velas) a few times for a late breakfast and dinner) as it seemed to have a more casual ambiance than Emilianos and enjoyed the food there as well (except for the wasps or bees hovering over the fruit at the buffet table at breakfast).
At Casa Velas the food was excellent as was the wine and other drinks. The service was second to none. The bathrooms were exceptionally clean with small rolled disposable towels for drying your hands.
We can honestly say this was the most relaxing vacation we have ever had and we would definitely stay at Casa Velas again.

  • Stayed: September 2010, travelled as a couple
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Thank Monika99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
casavelasmanagement, Manager at Casa Velas, responded to this reviewResponded 3 January 2011

Dear guest:

As General Manager of Casa Velas Hotel Boutique I really want to thank you for taking the time of sharing your comments at Trip Advisor and for giving us the opportunity of being your host in your holidays.

Thanks to this kind of comments we are now known as the best place for couples retreats in Puerto Vallarta.

Your eloquent recognition for our staff is the best reward to all our efforts to always go the extra mile to please all of our guest’s whishes and needs.
Thank you very much for posting your comments and experiences in this forum and we invite you to come back soon to your home away from home.

Regards,
Pierre Yves Bonin
Managing Director
Casa Velas Hotel Boutique
”YOUR HOME AWAY FROM HOME”

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 December 2010

We absolutely loved the grounds, the amenities, the service. Spectacular! Ruben, Juan Pablo, Aby - very gracious and helpful! We loved the food, beverages and our bed. The grounds are immaculate and peacocks are gorgeous!

What we did not love - the first floor of our two-story suite...with no TV and an extra "room" with nothing in it other than a coffee maker and a trashcan? What was that all about?? Each and every meal, room service, etc, a tip was expected! It added up very quickly over a week. The all-inclusive is a misnomer in this instance, sadly.

The spa was first class as were the spa staff members. Very relaxing!! The shuttle was nice to the beach but the pool was wonderfully relaxing!

All in all, we left feeling disappointed that we had spent so much more than we thought we would with nothing more to show for it. Hmmm...

  • Stayed: December 2010, travelled as a couple
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1  Thank KansasPinky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
casavelasmanagement, Manager at Casa Velas, responded to this reviewResponded 31 December 2010

Dear guest,

As General Manager of Casa Velas Hotel Boutique I really appreciate my client’s observations. I would like to thank you for taking the time to share your comments and experiences about your resent stay.
This type of reviews gives us the opportunity to situate our areas of improvement and work upon them. Have the certainty that we will continue improving our facilities and generate some adjustments to please our guest’s tastes and wishes.

One of the aspects that are emblematic for Casa Velas is the personalized and attentive service. As an all inclusive hotel, gratuities are included on your room rate and tips are not expected. Additional tips are subject to guest criteria based on the quality service that they receive but are not meant to be mandatory.

Thank you again for the time you took to present your journey memories and experiences. We hope to see you back soon in your home away from home to pamper you.
Sincerely,

Pierre Yves Bonin
Managing Director
Casa Velas Hotel Boutique
”YOUR HOME AWAY FROM HOME”

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 December 2010

We just returned from Casa Velas and it was astounding. Best vacation ever. We loved Stefano and his staff was just wonderful. We will return and everyone reading this should also look hard at staying here and letting them take care of you. We have traveled all over the world and stayed at top tier resorts and loved the food here. The only negative was that the pool was cold and there was no hot tub anywhere on the property for our 21 and 19 year old sons who wanted to swim and it was pretty chilly so they need to heat the pool a lot at night for swimming.

  • Stayed: December 2010, travelled with family
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1  Thank jenniferjones528
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Casa Velas

Address: Pelicanos 311 | Marina Vallarta, Puerto Vallarta 48315, Mexico (Formerly the Regent hotel and Quinta Real)
Phone Number:
Region: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Puerto Vallarta
#1 Spa Hotel in Puerto Vallarta
#1 Top resorts Hotel in Puerto Vallarta
#1 On the Beach Hotel in Puerto Vallarta
#2 Romantic Hotel in Puerto Vallarta
#2 Business Hotel in Puerto Vallarta
Price Range: £262 - £440 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Casa Velas 4.5*
Number of rooms: 81
Official Description (provided by the hotel):
Escape to a beautiful beach resort in Puerto Vallarta for an indulgent vacation refuge with sublime dining, a pristine beach, ocean club, golf courses, pools and a spa. Our spectacular resort is within walking distance of Puerto Vallarta's sophisticated 500-slip marina and 15 minutes from the city center. ... more   less 
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Also Known As:
Casa Velas Boutique Resort
Hotel Casa Velas Boutique

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