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“Underwhelming”

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Melia Puerto Vallarta All Inclusive
Ranked #47 of 123 Hotels in Puerto Vallarta
Toronto, Canada
Level Contributor
46 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Underwhelming”
Reviewed 6 October 2013

We recently returned from a 5 day stay at the Melia Puerto Vallarta. As new Club Melia members we were not impressed. We have come to expect more from Melia properties. While the service was consistently excellent and the staff more than friendly, the hotel is dated and simply run-down in some areas.

Let me start with some of the positives. The lobby is very welcoming. We liked how it incorporated the reception, store, spa, bars, and restaurants in one large two-storey area that felt both open and contained. We found the front and serving staff genuinely friendly and helpful. They were always enthusiastic. There were also a lot of activities throughout the day. Although we did not have kids on this trip, the kid's area and playground looked fun. In addition, the pool has two zero-entry areas.

As we were there the first week of October (very low season,) we essentially had many activities to ourselves, including the tennis court. It was also very easy to borrow the equipment. Keep in mind, only one of the two courts was actually equipped and maintained, as the other was in need of repaving. (This seems to be representative of the resort in general: some parts are well maintained while other areas seem to have been abandoned.) There is also a well-equipped gym but it lacked mats and smelled of mildew. Archery was fun, the nightly shows were entertaining and amusing, and the kayaking was also good. It is convenient that you can arrange a number of different off-site adventure activities directly with the resort staff.

The food was adequate: consistently acceptable but never exceptional. Since it was very low season, the restaurants were only open on a rotating basis and reservations were hardly necessary. The wait staff was very attentive.

We had a one-bedroom suite that looked updated. It was small but very well-maintained and comfortable. The room was nicely appointed, the bed was in good shape, the bathroom was very clean (and looked like it was renovated within the past few years), and our balcony had a nice jacuzzi-tub.

The buildings themselves do not look like they have been well maintained. It looks as if the exterior hasn't been painted in a while, and the walls were scarred black and cracked in many places. Some of the stairwells smelled of urine and mildew. The elevators also appeared old and were not reliable.

While the grounds were nicely maintained, the pool area and its design are outdated. At the same time, it is large with some nicely shaded areas. However, numerous missing tiles and a tired color scheme detracted from the attractiveness of the setting. Although the pool chairs were comfortable, it looked as if the cushions were very old. Many of them were stained by bird droppings! The pool towels were also in bad shape, sometimes threadbare.

The beach is also fair. A cement wall separates the beach from the pool area but it was not landscaped or decorated. The cement landing/walkway to the beach is just functional, not attractive. Kayaks were available at the beach and the attendant was very helpful. There was debris on the beach.

Overall, I would not return to this resort until it is updated. I do not think it lives up to the standards I expect from Melia. One nice thing about the resort is that it is nestled between some nice looking and well-maintained properties, allowing one to plan a better stay at a neighboring (non-Melia) resort for one's return to Puerto Vallarta.

Room Tip: Beachfront one-bedroom suite was small but nicely appointed and appeared updated.
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  • Stayed October 2013, travelled as a couple
    • Value
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    • Sleep Quality
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Helpful?
9 Thank JTO_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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New York
Level Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 24 September 2013

Don't be deceived by the hotel pics, the grounds are not nearly as nice. I stayed 3 nights at the Westin($54/night not including meals) and 3 nights at the Melia ($280/night all inclusive). I would have rather stayed at the Westin the entire time where our room/meals/drinks averaged out to about $175/night and the property is much nicer. While the Westin kindly upgraded us to an ocean view room due to low occupancy (low-season), Melia had a nice sign at the front desk with "special" pricing to be upgraded to a better room. Just upgrade your guests if you have empty rooms! Did I mention that upon check-in we were asked if we wanted to do excursions (which we did) and we were then handed over to timeshare people within the hotel? I've been at your hotel 10 min. and you're already harassing me?? When we declined the presentation, they didn't help us with the excursions. And while Westin had heavenly bedding...Melia had 3 scrawny pillows on the bed which looked like they belonged in a baby's crib. Go to the Westin!!

  • Stayed September 2013, travelled as a couple
    • Value
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Helpful?
6 Thank Kat A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Poco
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 4 September 2013

This is NOTa 4 star hotel as they list it. This is an old hotel, the mattresses are old and pillows are low quality and the beds are uncomfortabel, the water pipes are old and nosie and the tap water smells really bad , the air conditioner are all old as well and dont work all the time, the rooms have a damp feel and smell.. The activites on the property are not maintained, or repaired, the beach is unswimable, the pool temperature is way to hot and needs to be repaired. The restaurants are not 4 star quality and the only afternoon one is a hamburger stand. The night entertainment is for children ages 2 - 10 not for adults. The bar inside does not open till 5 pm so getting water or pop or beer you have to go to the pool area. Was very disappointed in our stay at the Melia and will not recommend it to anyone. I

Room Tip: Stay at a new hotel, one built in the last few years, not the old ones, and photos can and will be a...
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  • Stayed August 2013, travelled with family
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Helpful?
9 Thank Colleen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sunnyvale, California
Level Contributor
195 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed 4 September 2013

I arrived at the Melia and was not impressed by anything! We upgraded our room to the M level for an additional $80 and found that there were no additional services provided. You could not get a drink before 11:00 and the only bar that was open was the pool - almost fell in while walking down the stair because they were slimey. You only had a choice of 8 mixed drinks at the pool - I had a mojito which had moldy mint in the drink. The Lobby bar opened at 5:00 which was not air conditioned - this was the only bar that you could order tequila or any other shots. Although the bar people were friendly, the rest of the staff barely understood english. The first night we made a reservation at the only restaurant open and when we arrived we were told that we did not make a reservation. We insisted so they sat us. This hotel caters to local mexican-speaking families - not americans. We did spend the evening in the only bar open, sweating our butts off while listening to music and being the only Americans in the hotel. When we woke up our bed and counters were covered in ants. We got a taxi and decided to buy a day pass at a hotel elsewhere. After a wonderful day at the Barcelo - highly recommend - we checked out of the Melia and truly started enjoying Puerto Vallarta.

DO NOT STAY AT THE MELIA!!!

  • Stayed September 2013, travelled with friends
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
11 Thank hiredpen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lee's Summit, Missouri
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 3 September 2013

The staff was by far excellent. The rooms were ok (not bad) but we weren't in the rooms much. The pool, sand volleyball court and beach area were very nice. I couldn't get my kids out of the ocean. This was my first trip to Mexico so I am sure there are nicer places but if you want a fun and relaxing vacation, this was great.

  • Stayed July 2013, travelled with family
    • Value
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Helpful?
5 Thank Trish M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Servici0_al_Huesped, Guest Experience Manager at Melia Puerto Vallarta All Inclusive, responded to this review, 10 September 2013
Dear Guest,

It is an honor that allowed us to be part of his first experience in Mexico,
We appreciate your comments, especially we are happy to know that your stay was enjoyable. Meliá Hotels International invites you to see some other destination in México and that we will be happy to serve, as in Cancun, Cozumel, Los Cabos, Cancun, Puerto Vallarta and Mexico City.

It will be an honor for us to serve you again.

Best regards,
Guest Experience Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edmonton, Canada
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 3 September 2013

We have stayed at the Melia Puerto Vallarta on 2 other occasions. We enjoyed our past stays so much that of course we stayed again. The staff at the restaurants really goes out of their way to accommodate and help. The bar staff were friendly and courteous. Our suite was second to none, overlooking Banderas Bay. This hotel is always, clean, comfortable and consistent. We surely will be back!

  • Stayed April 2013, travelled with friends
    • Value
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    • Cleanliness
    • Service
Helpful?
6 Thank Melanie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Servici0_al_Huesped, Guest Experience Manager at Melia Puerto Vallarta All Inclusive, responded to this review, 10 September 2013
Dear Guest,

First of all, thank you so much for taking the time to write about your experience in Melia Puerto Vallarta, We are really happy to know that your stay was pleasant. Our staff work with all the heart and the honest intention to give you the best quality of services, for that reason your comments in a specially way makes us feel our goal even closer; satisfaction from all our guests.

Again, Thank you so much for your comments. We'll be waiting for you at your return to Puerto Vallarta.

Best Regards,
Guest Experience Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 September 2013

Awesome people and service saw a lot of stuff the restaurant was really really good ;) we definitely would go and stay here again. Best place to go and be pampered like a king and queen we plan to go back again in December and hope to have the same view as last time

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kathy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Servici0_al_Huesped, Guest Experience Manager at Melia Puerto Vallarta All Inclusive, responded to this review, 10 September 2013
Dear Guest,

We appreciate your comments and we are pleased that your stay was successful. Without a doubt, make the guest experience unique and memorable is the reason why we work day by day with dedication, so we are happy to know that we exceeded your expectations and that you are considering us at your returning to Puerto Vallarta.

We will be waiting for you with open arms.

Best Regards

Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Melia Puerto Vallarta All Inclusive

Property: Melia Puerto Vallarta All Inclusive
Address: Paseo De La Marina Sur 7 | Marina Vallarta, Puerto Vallarta 48354, Mexico
Phone Number:
Region: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Top resorts Hotel in Puerto Vallarta
#25 Spa Hotel in Puerto Vallarta
#35 On the Beach Hotel in Puerto Vallarta
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Melia Puerto Vallarta All Inclusive 3.5*
Number of rooms: 318
Official Description (provided by the hotel):
Overlooking Marina Vallarta, one of the most exclusive and quiet areas of Puerto Vallarta, a four star luxury hotel just 5 minutes from the airport or 10 minutes from downtown. Just a short walk from the 18 hole, par 71 Marina Vallarta golf course. 318 rooms in a vast tropical sanctuary on the beautiful bay of Banderas, ideal for a family vacation. Gazebos facing the ocean, the place is perfect for photographing perfect sunsets over Puerto Vallarta. Nightly themed dance shows live, from traditional retro style dances to traditional ones performed by the hotel's own dancers. Where is Puerto Vallarta? Located on the beautiful Pacific coast of Mexico, with an international airport and a seaport, it is one of the most popular tourist destinations. Romantic ocean views ready for your special occasions. Experience the best Mexican experience from the moment you enter Melia Puerto Vallarta. This all-inclusive, 4-star luxury resort offers its guests a variety of dining options and perfect leisure activities, whether for a romantic getaway, a family holiday or a corporate meeting. The property has a timeless tropical charm, thanks to the large open spaces and spacious, peaceful ecological gardens (full of iguanas, ducks, coy, birds) and wide sea views. The hotel has been designed by architects Oriol Bohigas and Joseph Martorell, authors of other projects such as the Olympic Village and the Olympic Port of Barcelona. The ingenious climate-focused design allows you to enjoy Puerto Vallarta's climate all year round. Are you traveling with children? Melia Puerto Vallarta All Inclusive is a family-friendly hotel offering babysitting services with trained and certified professionals. Children's activities include crafts, billiards, table tennis, table football, arcade machines and more. Attention: FREE TOBACCO SMOKE-FREE HOTEL IN CLOSED AREAS: Melia Puerto Vallarta is concerned about the environment and as part of its Sustainable Tourism program, offers its guests and associates a smoke-free environment in all our rooms, theater, Lobby, restaurants, elevators, hallways of rooms and in some open areas delimited by the Hotel. This strictly non-smoking room is charged a room cleaning fee of $ 200.00 USD for guests who violate the "smoke-free" policy. For all visitors who smoke, hotel puts at your disposal assigned areas in the pool area, motor lobby and public beach. Ask for the map with the designated smoking areas. ... more   less 
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Also Known As:
Melia Puerto Vallarta All Inclusive Beach Hotel Puerto Vallarta
Sol Melia Puerto Vallarta

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