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“Overall great family vacation stay at reasonable price.”

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Melia Puerto Vallarta All Inclusive
Ranked #48 of 125 Hotels in Puerto Vallarta
Boston, Massachusetts
Level Contributor
62 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
“Overall great family vacation stay at reasonable price.”
Reviewed 10 May 2014

This is the 2nd time I've stayed at this property. The first time was in Nov. 2010 as a couple. This time it was a family vacation, and we had an overall great stay and so would recommend this property. Summarized the positives, negatives, and the borderline below.

Hotel rate wasn't bad. We paid about $247/night all-in - had secured online an early non-refundable $157/night for garden view room, and then on-site paid an additional $90/night for an upgrade to a junior suite. It was basically two hotel rooms connected together via an open doorway, and the 2nd room had a couch, daybed, with the extra bathroom and TV. Our final rate was slightly cheaper than the current online advance rate for a similar room, so the day-of rates appeared reasonable.

POSITIVES:
-Felt like a safe, attractive, well-kept property. Hotel restrooms were clean.

-Staff was all friendly and courteous.

-About a 15 min drive to the airport but was never disturbed by air traffic

-Enjoyed the pool grounds, which is great for kids - pool was vast and shallow in many areas. There was even a cool bar accessible without leaving the pool.

-Had to use the hotel doctor who was conveniently on-site- good medical service. Fluent English. They can make a room call, or if you want to save a little money, go to their office (double-check with front desk). Our travel insurance covered this.

-Nice playground for kids outside the Kids Club (don’t have to participate in daycare to enjoy)

-Did not feel pressure to tip everyone

- Taxi stand outside the lobby lists the standard fares for all major destinations, including airport and maritime terminal (departure point for some excursions) so you know what to expect.

- Large list of activities offered batting cage (fun activity, behind Kids Club), rock climbing wall, kayaks, and target shooting. There were also some other activities for a price such as mini golf (we did not partake)

-Food: Breakfast buffet options were pretty good and decent selection of kids’ options at the buffets.

-Luggage service was easily available and good for storage.

-Vallarta Adventures Las Caletas beach excursion - ended up booking directly with them via phone while in Puerto Vallarta. (If we had 4 days advance notice, we could have gotten a slight online discount through the company. Also a Melia hotel discount available, see below). This was a beautiful excursion to a nice beach with lunch buffet included, with two main departure times (8am and 11am) from the cruise terminal (15 minute taxi ride). The boat ride was about 45-60 minutes one-way, slightly faster on the way back.

NEGATIVES:
-Check In process was a bit long and paired with a confusing "personal concierge service".
There was a wait for checking in (at least 20-30 min), with only 2 people at the front desk on a weekday afternoon. After checking in, we were approached by a staff woman who said she was our personal concierge who would provide us "VIP service" (you’ll see at the hotel there are many smartly dressed women walking around the lobby or near the two “Vacation Concierge” desks). With us being very tired from the traveling that day and the communication not being the most fluent, we didn't understand what service was being offered, and we also hadn't decided on any "activities" (i.e. excursions). We caught something about the option to sit in on a breakfast presentation but that it WASN'T a time share presentation. We declined to make any appointment for a breakfast presentation and said we would get back to them. Later in our stay, after we ended up deciding to go on a Vallarta Adventures excursion, we finally pieced it together that what was being offered by the “personal concierge” was a discount on this excursion if we booked through the hotel and were willing to sit in on a Melia Hotel breakfast presentation (if it’s not timeshare, it’s for some other type of vacation accommodation for “members only”). However, we never found out what the discount would have been and we didn't have time to participate in the breakfast anyway given our schedule. It also sounded like the discounted rate wasn't possible to arrange last minute anyway. Were told that Melia usually needs 48 hours advance notice to secure that special rate.

-During both check-in experiences at this hotel ( 2010 and this time), we were told there were no rooms available before the official check-in time at 3pm. However, they did give us bracelets so that we could eat lunch and store our luggage.

-Inconveniently long check out process (No TV checkout available)
The day we checked out there was a massively large student group checking in the hotel and mobbing the lobby. There were easily 500+ high school-age students. This negatively impacted the check out process (we waited at least 30-45 minutes in a line). The mobbed lobby with students and luggage greatly detracted from the ambiance of the hotel.

-Need to take a taxi to get off the property
It is difficult to walk from the hotel into town or anywhere else, especially if you’re with children, due to the busy street outside the marina. (Taxi rates were a minimum cost of $5 USD or about 60 pesos to get to the maritime terminal, which is a departure point for Vallarta Adventures)
-Internet was only free in lobby area, have to pay extra to get internet in the rooms.

BORDERLINE:
-While the hotel is clean, there is excessive freshener scent in the hotel elevators.

-Food
Food was overall average. The breakfast buffet was above average, but we found the lunch/dinner buffets to be just okay. There were a large variety of options at lunch/dinner buffets, from local dishes to hamburgers and pasta. There is a smaller "bar" type area near the pool called La Palapita that starts serving hot dogs and hamburgers and fries earlier if you’re hungry earlier than 1pm. The lunch buffet does not open until 1pm (strategically timed to avoid people who have to check out at 12noon?)

-Reservation-only restaurants for dinner
We ate here twice during our stay. Contrary to some older reviews, we did not have trouble making reservations (though you do have to do it the day before at 6pm). Not the most impressive menus, but it was nice to have waiter service. The waiter service was very friendly and nice, and good to well-behaved kids. (A small kids’ menu is offered in the restaurants with options like chicken nuggets, spaghetti, etc.)
The price of "premium" entrée options were rather expensive - $35-$40 USD for premium steaks and lobsters.
Desserts are pretty much the same as what's available at the buffet meals.

-Laundry service
Not that cheap. We paid about $19 USD for about 8 items of clothing to be washed (some of which were kids’ clothes which were at least 1/2 price). They price per item. Nice to have same day service though if you ask to have laundry picked up before 11am.

-ATM in the hotel only gives out USD. Need to go outside of the hotel to get pesos (but ATM is very close to hotel, a short walk outside).

-Beach area is not a large area, but actually was better than what I remembered from 2010 (sand was clean and well kept).

Kids Entertainment:
Flintstoned-themed with character visits, but the "actors" were not super enthusiastic during personal interactions with them. (They do some cute public dance shows though).
The Kids Club indoors seemed like an okay place for child care(it was a little run down for my taste) but we did not partake. The daycare area for under 4 set has a wide variety of toys but typically does not let parents stay with the kids for any period of time, though they did let us stay for a short while to get a feel for it. They have nap rooms.
Minimal kid's water toys available - nothing really except for inflatable water floats.

-Bracelet system seems pretty strict, upon arriving at the hotel in a taxi, a hotel rep was right at the arrival taxi stand checking off our name on the reservation, and matching the number of people in our party with the reservation right away

-We found an error in our hotel charges, but upon getting through to the front desk manager (though it took a few tries to get through via phone), it was quickly resolved in a professional and courteous manner.

OVERALL:
We remembered from 2010 that this hotel attracted many families with children. While this would not be my personal choice for a honeymoon type destination, I would definitely recommend this place again for a reasonably priced accommodation that offers all-inclusive.

Room Tip: Ocean view was much nicer than garden view.
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  • Stayed May 2014, travelled with family
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Helpful?
3 Thank spectra21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Puerto Vallarta
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 5 May 2014

Rooms: We travel all of the time, but this is my first time posting a review. Our experience was bad enough to justify taking the time to warn potential travelers. We asked for a quiet room as we were traveling with little kids who go to sleep pretty early. The first room they assigned was the one right next to the main elevator. Ironically, it was the loudest possible location. So they moved us to a ground level unit that hadn't been used in weeks according to housekeeping. Not all of the furniture was there. It was dirty, dirty. And the worst part was that the musty, moldy smell made it unbearable. We called the front desk again and said we just want a quiet, clean room. Is this possible here? The answer: only if you take a room with double beds. So folks, no guarantees of a clean, non-musty room if you want a king bed. Our final room was adequate with a nice view. Still a little dirty and musty and, of course, with double beds.

Entertainment: We were told by 4 different people that they have a special kids show at 8:30 every night (although some people told us it was at 8:45 so there was confusion even about that), followed by a family show every night at 9:30. The kids were excited about the shows so one day we rearranged our whole plan for the day to give the kids an afternoon nap so they'd be able to stay up for the shows. We went to the venue at 8:30 and it was dark. 8:45, still dark. We asked around and nobody knew anything. Went to the front desk and she thought the show she be on. Finally, after calling around for about 10 minutes she found out the kids show wouldn't be happening but that the family show would still be at 9:30. So we walked around for a bit and went to the venue for the 9:30 show and guess what? No show! It's one thing that the shows were not really scheduled for that night, but shouldn't the staff know and communicate this. As it turns out the kids show never happened - not once during our entire stay. We did make it to the family show at 9:30 one evening when it was on and it was OK.

Pool: Nice and big. We had fun. The kids, ages 1 and 4, had a blast. The only problem is that people took their bar food and drinks in the pool and there were floating French fries and hot dogs, etc. Pretty gross. It didn't seem like the staff cleaned the pool very often.

Food: Not great. Birds kept flying into the salad bar so it was very unsanitary. My kids and I all got really, really sick.

  • Stayed April 2014, travelled with family
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Review collected in partnership with Melia Hotels International

Helpful?
4 Thank Selche H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Servici0_al_Huesped, Guest Experience Manager at Melia Puerto Vallarta All Inclusive, responded to this review, 9 May 2014
Dear guest,

We are saddened to read that you had an unpleasant stay with us.
As you say in your comments, this is a reference to potential future guests but also serves to clarify any doubts or negative situation that has arisen. Especially to give continuity to the case and solution.

Sorry if some person of our staff did not have clear information on what you questioned them, coupled with this; schedules of the shows and activities have at their disposal at the entrance to restaurants, activity center ...
Our schedule of activities and events are subject to the number of occupancy or weather changes, as they may require changes for the safety of dancers and assistants.

We would have liked you've reported some discomfort with food and more if you thought that it was because you ate food from our restaurants, having so many guests, when a problem like this appears usually had many reports of people that ate the same but in this case we dont have any report. It is important to inform you that there are other causes of gastrointestinal disease, particularly in people who are not accustomed to eat Mexican food, condiments and ingredients that usually do not eat often causes an imbalance in the functioning of our gastrointestinal system.

Our pool water is treated daily as part of a strict quality program to ensure that day by day the water is clean for our guests.

Please give us a chance to serve you again as you deserve in your next stay in Puerto Vallarta.

Best Regards,

Guest Experience Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary, Canada
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 May 2014

this is the first time myself and my family have ever gone on an all-inclusive vacation and we have to say this won't be the last. The overall experience was awesome and I have to say that was partly due to the service we received at this resort. A special thank you to Roberto (from the evening buffet) - he made the extra effort of offering different drink choices and making our dinner experience feel like we were at a sit down meal - and Benjamin (poolside waiter)- we were so amazed at how hard working he was in ensuring we had a drink and everyone else at the pool- definitely shows pride for where he works. Those 2 definitely made the experience well worth it for me and my family!!!!

This is an excellent choice for families as it offers so much for the kids- it definitely is a family oriented resort!! There is a kids club, mini-golf, climbing wall, archery, nightly shows etc.. For the family to enjoy in addition to the beach and pool. the overall ambiance of the resort was exactly what we were looking for. The resort was clean and the grounds were beautiful - and the workers really do work hard!!!

The beach area is small, but from what we could see was one of the bigger ones in the vicinity and was clean and great for the kids to enjoy. There were vendors that sold their trinkets, however I did not feel as though they were trying to push you into buying.

The pool was definitely our family's highlight of the trip. It was huge and although the resort was busy, it definitely did not feel crowded. One thing we did need to make sure to do was to get up early to save ourselves beach chairs everyday. if you don't find a spot by 9am, it was hard to get one. I do note that the security guys did make every effort to accommodate late comers by the pool in getting them a spot to enjoy themselves poolside!!!!

We ate at the buffet every morning for breakfast and most nights for dinner. Buffet food was great and they had a good variety everyday. The pool side snack bar was awesome for lunch - hotdogs, hamburgers, chicken nuggets, chips, popcorn, nachos and the best French fries!!! We did eat lunch a couple of times at the Palapa- I definitely recommend the burgers!!! also don't forget about the ice cream - we didn't know they served any until our last day... we had the opportunity to eat at both the Mexican and Italian restaurant ( need to make reservations the day before starting at 6). Mexican could have been better. We had a wonderful experience at the Italian. Both my husband and I really enjoyed their Caesar salad and the beef tenderloin dish. My son devoured the tiramisu!!!

the nightly shows were very entertaining!!! Cannot compare to Las Vegas shows but definitely worth watching. We especially enjoyed to glow in the dark show!!!! A few nights they had a night market happening which had a good variety of things to buy.

this resort definitely had everything to offer and you really didn't need to leave the grounds. We want to thank Melia for making our first all inclusive experience an excellent one. We will definitely be coming back!!!!!

Room Tip: We were on the second floor in the first building and wished we had a higher floor just for a better...
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  • Stayed April 2014, travelled with family
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Helpful?
2 Thank RceeMJC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Puerto Vallarta
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 May 2014

I took this trip for relaxation. Melia very family oriented, plenty of kid activities, perfect for families and relaxation, no partying. Around 3 or 4pm once all the kiddos were done with their activities and playing in the pool it was very peaceful. There's really not much going on there past their 9:30pm shows so if you're looking for a little nightlife you would have to go to the city. Not many tourists outside of Mexico. The service is exceptional. They go above and beyond to accommodate everyone. I will certainly be back there for a little mini peaceful getaway.

  • Stayed April 2014, travelled with friends
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Review collected in partnership with Melia Hotels International

Helpful?
1 Thank Joana Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Servici0_al_Huesped, GUEST EXPERIENCE MANAGER at Melia Puerto Vallarta All Inclusive, responded to this review, 9 May 2014
Dear Guest,

We are really happy to read your comments, these are our reason to serve to everyone with the best of us. Thank you for taking the time of write your experience with us.

We'll be waiting for you with open arms.

Best Regards,

Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
LOS ANGELES, CA
Level Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 1 May 2014

I did not get a single good night sleep during my stay at this hotel. The AC is not working properly. I switched rooms twice but it's the same. The room would not get cold. It was very uncomfortable for me. The hotel is outdated. The beach is horrible.

  • Stayed April 2014
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
3 Thank pearlj327
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Puerto Vallarta
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 29 April 2014

Specialty restaurants can no longer be booked for the week, only the day before at 6pm. No themed dinner on the beach, now there is a $100 charge. There are not enough cushions for the chairs around the pool. Hotel is old needs a lot of upgrades. Get The M Experience Rooms with ocean view, worth the extra $

  • Stayed April 2014, travelled with family
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Melia Hotels International

Helpful?
3 Thank Dave D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canada
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 28 April 2014

I was never going to be one of those reviewers who complained about silly little things as nothing is perfect. But… our 6 day, 7 night stay at the Melia was just average. I'm comparing to my experiences in Cancun and the Domnican and this resort fell short in many areas. It was not horrible, but there were some real issues. First, the air conditioning was really needed and it barely worked keeping the room cool. The rooms were not cleaned very well and we had to ask for bed linen changes. Compared to other resorts, there was a lot of issues around communication problems between the staff. The food at the buffet was almost the same day after day. I expect some Mexican food, but not all the time, especially for breakfast. The booked restaurants (Italian, and Grill) had excellent food and service. I have nothing against children as I have 3 (older now), but I agree that there were way too many children so lots of noise and crying everywhere! (during meals, at the pool) etc. Oh, the beach was such a disappointment!! It was so very small and had caution flags every day for large waves and undertows as well as jellyfish in the water and all over the beach. All the raves about the pool are okay as it was really nice, but I spend all this money for beach and ocean, not the pool. I can go to a pool anywhere, so I wish I had been told that the ocean is very dark, with tons of sediment because of the rivers feeding into it, too deep to even walk out for a bit, and the dangers mentioned. When it is years between these special vacations, the expectation is for better than just mediocre. The massage at the Spa was one of the best I ever had! I had no negative comments about the Bahai Principae in Cancun and Dreams in Punta Cana, D.P. so I don't just gripe about everything.
The grounds at the Melia were very beautiful and the only highlight. Time share pressure was very annoying for the first three days. I actually told the very nice lady that I did not like the Melia enough to even want to buy time shares based on this hotel. Lastly, I was vacationing with my daughter and we believe in tipping the servers, etc. Because they catered to the local clientele and practically ignored us after we were seated, a lot of tips were missed. Funny thing is that most of the other tables never tipped but received much better service. I guess it was because they spoke the same language as I don't know what other reason there would be. I would never recommend this resort or return.

  • Stayed April 2014, travelled with family
    • Value
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Helpful?
4 Thank OurOceanView
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Melia Puerto Vallarta All Inclusive

Property: Melia Puerto Vallarta All Inclusive
Address: Paseo De La Marina Sur 7 | Marina Vallarta, Puerto Vallarta 48354, Mexico
Phone Number:
Region: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Top resorts Hotel in Puerto Vallarta
#25 Spa Hotel in Puerto Vallarta
#35 On the Beach Hotel in Puerto Vallarta
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Melia Puerto Vallarta All Inclusive 3.5*
Number of rooms: 318
Official Description (provided by the hotel):
Overlooking Marina Vallarta, one of the most exclusive and quiet areas of Puerto Vallarta, a four star luxury hotel just 5 minutes from the airport or 10 minutes from downtown. Just a short walk from the 18 hole, par 71 Marina Vallarta golf course. 318 rooms in a vast tropical sanctuary on the beautiful bay of Banderas, ideal for a family vacation. Gazebos facing the ocean, the place is perfect for photographing perfect sunsets over Puerto Vallarta. Nightly themed dance shows live, from traditional retro style dances to traditional ones performed by the hotel's own dancers. Where is Puerto Vallarta? Located on the beautiful Pacific coast of Mexico, with an international airport and a seaport, it is one of the most popular tourist destinations. Romantic ocean views ready for your special occasions. Experience the best Mexican experience from the moment you enter Melia Puerto Vallarta. This all-inclusive, 4-star luxury resort offers its guests a variety of dining options and perfect leisure activities, whether for a romantic getaway, a family holiday or a corporate meeting. The property has a timeless tropical charm, thanks to the large open spaces and spacious, peaceful ecological gardens (full of iguanas, ducks, coy, birds) and wide sea views. The hotel has been designed by architects Oriol Bohigas and Joseph Martorell, authors of other projects such as the Olympic Village and the Olympic Port of Barcelona. The ingenious climate-focused design allows you to enjoy Puerto Vallarta's climate all year round. Are you traveling with children? Melia Puerto Vallarta All Inclusive is a family-friendly hotel offering babysitting services with trained and certified professionals. Children's activities include crafts, billiards, table tennis, table football, arcade machines and more. Attention: FREE TOBACCO SMOKE-FREE HOTEL IN CLOSED AREAS: Melia Puerto Vallarta is concerned about the environment and as part of its Sustainable Tourism program, offers its guests and associates a smoke-free environment in all our rooms, theater, Lobby, restaurants, elevators, hallways of rooms and in some open areas delimited by the Hotel. This strictly non-smoking room is charged a room cleaning fee of $ 200.00 USD for guests who violate the "smoke-free" policy. For all visitors who smoke, hotel puts at your disposal assigned areas in the pool area, motor lobby and public beach. Ask for the map with the designated smoking areas. ... more   less 
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Also Known As:
Melia Puerto Vallarta All Inclusive Beach Hotel Puerto Vallarta
Sol Melia Puerto Vallarta

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