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“Crown Paradise Golden”

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Crown Paradise Golden Resort Puerto Vallarta
Ranked #45 of 125 Hotels in Puerto Vallarta
vancouver bc
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Crown Paradise Golden”
Reviewed 29 April 2014

My wife and I recently stayed at the Golden resort in PV, which adults only - April 2-16/14. This was our 2nd time back (previously Nov/13 for 2 weeks). We believe the resort offers excellent value for your money and the location is great. Located beside the Marina (where the cruise ships dock) it is within walking distance to Walmart and Liverpool mall, Starbucks, and Soriana around the corner. At the end
of the street (Where the flea market stalls are located) and up the road a bit, is a great souvenir & what-ever store with excellent prices.

Now the resort. We would like to make special mention of Raul, on reception, Chris at the pool bar and Bruno, maitre de at our favourite a la carte. Fantastic people who are very friendly and helpful. We found the location improved since Nov. - at the sister location next door - with a new pool and the Lapalapa now open. The food was very varied, excellent quality and always something you'll love. One recommendation we have for the resort is to try to improve the buffet by somehow ensuring the food is hot - well, at least very warm. Usually ours was not on almost every day. Otherwise the buffet was excellent. The a la cartes were more than great except for the French restaurant. The maître de was somewhat acerbic and hardly attentive. The menu was the worst of the lot. I had French onion soup (and the broth was ok) but served with puff pastry on top which quickly became a gooey mess and unappetizing. My wife had a hamburger steak - you guessed it - a hamburger with French bread. I ordered the veal and asked for it medium well done. It came rare and bloody. After one cut into it, I could not eat it. The point here, is that no staff passing our table and looking it over, even noticed that my meal was not touched. We ended on a sour note. With with the other quality in the resort, the menu for the French restaurant could be improved considerably.

All the staff are very, very friendly and will always go out of their way to help you. Simply ask. The bars are great and serve food as well as drinks. Room service is excellent. The grounds are very well kept and the two resorts, in total, are pretty well maintained and attractive.

The adult pool, while not gigantic, is a pretty good size and right facing the ocean. Doesn't get much better. The activities always have something to please everybody.

We are sold on this resort (and have been to MANY in Mexico) and will return again and again. We have already recommended it to friends.

One final note for the benefit of management. Please, please re-instate free WIFi which you had last year. There is now a charge and the charge is high. One of the tour guides I talked to at the desk said that all resorts are now charging in PV. However, if you check reviews of resorts in PV you will find that many, many of them offer free WiFi. There is a neat coffee shop next door that does offer wifi if you simply buy a cup of coffee. We used it frequently.

Forgot the rooms! Ours was beach front, clean, and posed no problem what so ever. In spite of the many comments about hard beds in Mexico, mine was too soft! Go figure.

I look forward to our return in October.

Room Tip: All great location with ocean views.
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  • Stayed April 2014, travelled as a couple
    • Value
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    • Service
Helpful?
1 Thank dkenzop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katarina P, Community Manager at Crown Paradise Golden Resort Puerto Vallarta, responded to this review, 30 April 2014
Hello dkenzop,

We appreciate very much the time you have taken to review us on Tripadvisor.
It was a pleasure to read that you enjoyed our resort, and that your 2nd stay with us resulted in such a pleasurable vacation. 
Thank you for highlighting the excellent service you received during your stay. It is truly gratifying to receive such great comments regarding our staff, we will surely congratulate them for their terrific job. 
Our goal is for our guests to feel that the price they paid was worth the experience they had. And knowing you consider us to be an excellent value is the most rewarding compliment we can get. 

I’m sorry that you weren’t pleased with our menu options in the French restaurant, and that the service and attention were not satisfactory. I’ll comment this with the team, and any suggestion you might want to add, please feel free to send it to us directly. 
Once again, thank you for your comments, we highly value all our guests’ opinions and consider them our main tool in maintaining and improving our services.

We look forward to your return, here at your second home in Mexico.

Warm regards,
Katarina
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1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 25 April 2014

My wife and I just returned from Puerto Vallarta, staying at the Golden Crown Paradise resort on 04/20/14. We stayed ten days there and all in all had an enjoyable trip.
For most part the staff were friendly and helpful. The negative aspect is when the Easter weekend began on Wednesday 04/16/14 until Sunday 04/20/14. I would first again state that the Hispanic people as a whole are friendly and kind. I would like to tell all travelers, traveling during these dates, that the Mexican people take off this time to travel to the beaches and to several resorts in PVR. When the Mexican people did show up at our resort, the staff began to cater to them and were less accessible to the rest of us. The pool became theirs and many stayed in all day. If you are like me or my wife, we would get and go to the bathroom. If you get my drift, this caused a lot of problems. The actual beaches became full and the downtown area was extremely crowded. If I had any suggestions, it would to avoid the Easter Weekend. I have attached a couple of photos of the beaches downtown PVR.

Room Tip: ocean view room is a must
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  • Stayed April 2014, travelled as a couple
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Helpful?
3 Thank Gary R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katarina P, Community Manager at Crown Paradise Golden Resort Puerto Vallarta, responded to this review, 28 April 2014
Hello Gary R,

Thank you for choosing Crown Paradise Golden to spend your vacation in Puerto Vallarta!
Our resort is known for providing all of our guests with excellent service at every point during their stay, we do apologize if your experience with the service at our poolside bar was less in this respect. Easter Week is indeed the time when we have a very high occupancy, we are truly sorry if this prevented you from having a relaxing stay.
We appreciate all of your feedback and sincerely hope that you will consider staying with us again in the future. We would enjoy the opportunity to welcome you back!

Kind regards,
Katarina
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Las Vegas, NV.
Level Contributor
39 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 23 April 2014

The Hotel staff overall were very nice and helpful, for some it would have been better if you were Mexican, just my opinion. The shape of the hotel was OK but in need of repair, our bathroom needed some work, the tub drain plug needed to be screwed into the drain, but when the maids left it was always unscrewed and laying in the tub..? Or sink stopped was held together with tape under the sink, I had to get a knife to pry the stopper up out of the sink, it had no top on the rod to push it down, it came to a point, you needed a towel to push on it or it would go through your hand. The food was OK they changed the menu every night so you had a variety. They don't explain dining at the hotel next door that well. Got sick on the sushi one night, the peddlers were a little much, walking in and out of your lounge chairs. Like to thank the clowns who used our beach towels when we went to lunch. Beds were hard and lumpy. It was our first all inclusive, I guess you get what you pay for. Would I recommend it, yes, to a younger crowd. Would I I go back, no. They try to get you to go to a "club" presentation, saying your get big discounts on all kinds of activities, don't go it's a time share ploy. You can get a suite you can get this and that. Just say no.

Room Tip: Ocean front, away from the pool. Unless you like the noise.
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  • Stayed April 2014, travelled as a couple
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    • Cleanliness
    • Service
Helpful?
2 Thank bennyG007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katarina P, Community Manager at Crown Paradise Golden Resort Puerto Vallarta, responded to this review, 26 April 2014
Hello bennyG007,

We sincerely appreciate you taking the time to share your comments with the TripAdvisor community.
We apologize that you found some areas of your room to need attention, we do have maintenance program year round, everything in order to maintain and update our facilities and improve our guests’ experience.
Although we are glad you were pleased with our food choices and the service of our staff, we deeply regret that your stay wasn't the excellent experience we are known in providing and that has won us so many guests who return every year.

Thank you again for your comments and feedback, we will take these all into consideration as we strive to consistently provide our guests with a great experience. It is our hope that you will accept our apologies and consider staying with us again at the Crown Paradise Golden.

Kind regards,
Katarina
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Springfield, Missouri
Level Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 20 April 2014

First off ill say this is the first time we have been to a all inclusive and also out of the country. We were treated like royalty from the start. Check in was quick other then arriving hours before our room was ready but we were free to enjoy the resort. We got a ocean front room on the sixth floor which was worth the small amount the upgrade cost. I've seen some reviews about the resort being not in great shape. I'd like to say the resort had some imperfections but we saw crew working on stuff on the resort all the time. Our room was amazing even though they just upgraded the kid friendly resort next door. The staff was amazing and everyone was amazing and took care of your every want. The beach was kept clean and was beautiful. The peddlers are kind of annoying on the beach but you can go to the pool to escape them. There were jellyfish everywhere but by the end of the week they were less and we were able to go in the water. The food at all the restaurants was amazing but we don't normally eat fancy food. The grill food was mediocre at best. My wife loved the sushi at the hut in the evenings. We would not hesitate to go again.

Our only complaints ill put below
1. At the golden resort you can only eat at the family resorts restaurants next door twice during your week. This was not explained very well. We could only get in once during our week but Fujiyama was amazing.

2. You can only make reservations one day in advance. They should have a board in the resort with the next few days of menus so you can see what you they are serving so you know where you want to eat. There were times we made reservations and they didn't have anything I would eat.

3. There beds are very hard

Room Tip: The upgrade to ocean front was minimal
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  • Stayed April 2014, travelled as a couple
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Helpful?
2 Thank schnags21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katarina P, Community Manager at Crown Paradise Golden Resort Puerto Vallarta, responded to this review, 23 April 2014
Hello schnags21,

We truly appreciate your recent visit, as we know how important it is to choose the right place for your first time vacation out of the country.

We’re so happy that we made you feel comfortable and that you liked the facilities we provided you with and especially the service you received. I must agree that our Deluxe Ocean Front Rooms are indeed beautiful rooms with stunning views.

We appreciate you mentioning the features you consider need improving. I’d just like to explain that we offer our guests at Golden Crown Paradise the access to our family hotel’s facilities as an added value. Depending on the days of their stay, our guests also have the opportunity to dine at its a la carte restaurants.

Ocean view rooms, beautiful beach and superior service are just a little what we offer at the Hotel. It would be our pleasure to welcome you back for a second holiday in Puerto Vallarta!

Warm regards,
Katarina
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Windsor, Canada
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 19 April 2014

My family and I just returned from a 10 day trip to Puerto Vallarta. We are committed travellers who book three times a year especially using Apple Vacations who we always have loved booking with. So this trip like no other was to be a 5 star all inclusive resort to an area we are new to but have been all over Mexico before this. First impressions were that is not a comparable to our expectations of a apple vacation 5 star. Short comings, no fridge in rooms so water was warm, no ice machines, they rationed shampoo and conditioner, no bath mat or face cloths ( told us we need to bring our own). There was not a buffet at the main hotel but at the sister hotel. No cheese and fruit was scarce. Sister hotel was disturbingly dirty but we needed to go there to have buffet. Over all disappointing. Now, half way through the trip we noticed small amounts of money missing from the safe not believing that it could be stolen it was only at the end of the trip did we not have even cab money. When reported this it the manager, he responded as if we were lying. It wasn't until other people on our floor declared they were also missing money and items did we insist that this was an inside job. Antonio Amaral was insulting and a sad excuse for a front desk manager. I know these are strong words but we were not looking for any compensation but an investigation. Instead we got a refusal to take any action or accountability. The at the very end apple vacations finalized the trip by forgetting to pick us up. With no money we had to complain and beg the manager who reluctantly called apple to pick us up one hour late. If you are looking for apple quality you will not find it at Crown Paradise Puerto Vallarta.

Room Tip: Adult only had to venture to kids area most fine dinning and buffet.
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  • Stayed February 2014, travelled with family
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Helpful?
7 Thank Sandra C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sacramento, California
Level Contributor
28 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 18 April 2014

Just returned from a wonderful seven day stay. This was our fifty stay and again we were pleased. An older hotel with character. Rooms and grounds are kept very clean. Food, drinks and service was outstanding. We dined at the Paradise most nights due to the outstanding service Paulie and his staff provided and every meal was excellent. We spent our days at the beach and yes there are many vendors selling their goods and yes that can be annoying but one must remember that this is there livelihood. We found the hotel to be much quieter in the evenings than in the years past which we found as a big plus.

I do wish that the hotel would provide free internet.

Room Tip: Ocean front room....
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  • Stayed April 2014, travelled as a couple
    • Value
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Helpful?
3 Thank Barry T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katarina P, Community Manager at Crown Paradise Golden Resort Puerto Vallarta, responded to this review, 22 April 2014
Hello Barry T,

Thank you for taking the time to share your wonderful experience with the TripAdvisor community. It means so much to us that you keep returning and that we always live up to your expectations.

Thank you for your special mention of Paulie and our dedicated staff, they are a true spirit of Crown Paradise Golden, working hard to show the hospitality we are so known for providing.

We’re glad you truly enjoyed your stay, and I hope it won’t be long until you visit us again. We look forward to the pleasure of welcoming you back!

Warm regards,
Katarina
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Lansing, Iowa
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 12 April 2014

We stayed at Golden Crown Paradise Resort from Feb 23rd-28th, 2014. My husband and I met up with a group of 6 friends that had arrived there 2 days prior to us. We have been to Jamaica 6 times and this was our first time to Mexico.

Pros:
This is a nice adult -only for an affordable price with great staff. We have been priced right out of Sandals and some other popular adult only Caribbean resorts, so this gave us a great place to go and still enjoy an adult only atmosphere. We never had any problems with the food and enjoyed all of it. Get the sexy coffee at Salvador's! We ate at all the restaurants except Paradise, and enjoyed a couple restaurants at the connecting family resort. It was nice to be able to go over there and use the restaurants and the awesome new, huge, hot tub with swim up pool bar. That was a highlight! Large beach, lots of loungers, parasailing right from the beach, watching the cruise ships come in, long beach for walking, beautiful view: these were all things we really enjoyed. Pool volleyball was a blast! Loved watching the drinking games on the beach- what a hoot! There's an internet café just a few doors down that has 2 computers (only one was working though) for a very reasonable rate and I used that to keep in touch with the kids back home. Nice alternative for those of us who don't have tablets or laptops for WIFI use.
We had fantastic weather and went on a whale watching trip, a city tour that the hotel provided for free, and parasailed from the beach! Loved all of it and would highly recommend! We also ended up with a fantastic room with an unbelievable view- 4th floor on the corner near the beachfront rooms. And with room service!

Cons:

Our air conditioner in our room did not cool the room down at all, but when we told the staff they were very prompt about fixing it. However, as soon as it was fixed, water leaked in the roof of our closet and soaked some of our clothes. They were very prompt about fixing this too. No other problems with the room after that.
All-inclusive should include more that 2 bottles of water a day. Refrigerators in all the rooms would be nice.
Elevators worked but were very creaky and jerky. We always used the stairs to go down, and sometimes to go up too, since we were only on 4th floor. Didn't quite trust the elevator to use all the time.
Lobby bathroom had motion lights that come on when you open the door and one evening I went in and when the lights came on there were two huge cockroaches on the wall- hotel needs to treat for this. This was the only time I saw anything like this, otherwise hotel was very clean and tidy.
The vendors!! Ugh- if you lay in the shade under a cabana for the day, expect to be bothered by approaching venders NO LESS that 30 times a day (I know, I counted) I understand they need to make a living, however, it was CONSTANT. Tees, necklaces, hats, ect, ect, ect, Nonstop! I like how Jewel Runaway Bay Resort in Jamaica has it set up: one area of the beach that has 4 or so vendors set up selling their items and they stay in their hut and people approach them to buy! So much nicer!
No adult nightly entertainment. Club Nitro is a great idea, but the evening entertainment was all geared towards the kids/families. It becomes "adult only" at 11pm and by then it was empty. I would like to see separate entertainment like show/bands, ect similar to what we've seen at Sandals and Jewel. We were in a group so we made our own fun.

Overall, we had an enjoyable stay with a great group of people and met some other fun guests from the US and Canada. Also, a fellow Iowan had left something there a few weeks before I arrived and she contacted me through Facebook (saw me comment on Golden Crown's Facebook page) and asked if I could bring the items back with me. The resort was very nice to work with us on this and I saved the guest money in shipping. There is great staff there and I hope they continue to improve this resort with a new pool \ hot tub and better entertainment and we may go back someday!

Room Tip: Deluxe ocean front room on the corner close to the ocean- fantastic views!
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  • Stayed February 2014, travelled with friends
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Helpful?
2 Thank Maryann G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katarina P, Community Manager at Crown Paradise Golden Resort Puerto Vallarta, responded to this review, 14 April 2014
Hello Maryann G,

Thank you for choosing Golden Crown Paradise for your first Mexican experience!

We’re glad to hear you consider us a great value and option to spend a relaxing vacation in an adult only atmosphere. Thank you for mentioning the restaurants, the service, the pool activities and all the amenities that made your stay so enjoyable. We’re delighted to know you absolutely loved the view from your room, and had a great time discovering the city and its many attractions.

We apologize for the inconvenience occurred in your room with the air conditioning and for the unpleasant experience in the lobby bathroom. I assure you that we have a regular pest control program, but unfortunately these insects are native to the tropical region we’re part of and we strive to fight them on a daily basis.
I truly appreciate your observations and suggestions, and will share them with the management team, as it is from our guests’ feedback that we learn how to improve the facilities and service that we offer at the hotel.

I really do hope that you will visit us again and please do not hesitate to contact us directly prior to your arrival.

Warm regards,
Katarina
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crown Paradise Golden Resort Puerto Vallarta

Property: Crown Paradise Golden Resort Puerto Vallarta
Address: Av. de las Garzas S/N | Zona Hotelera Norte, Puerto Vallarta 48333, Mexico
Phone Number:
Region: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Top resorts Hotel in Puerto Vallarta
#23 Luxury Hotel in Puerto Vallarta
#24 Spa Hotel in Puerto Vallarta
#34 On the Beach Hotel in Puerto Vallarta
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Crown Paradise Golden Resort Puerto Vallarta 4*
Number of rooms: 214
Official Description (provided by the hotel):
Golden Crown Paradise All Inclusive Resort where our unmatched personalized and friendly service are a cut above the rest with a great location just 10 minutes from downtown and 15 minutes from the International Airport. As an adults-only all-inclusive resort, our focus is on pampering, tranquility, and rejuvenation. ... more   less 
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Also Known As:
Golden Crown Paradise Resort Puerto Vallarta Hotel Puerto Vallarta
Golden Crown Paradise Puerto Vallarta
Crown Paradise Puerto Vallarta
Crown Paradise Resort

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