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“Very Pleasant Stay”

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Hotel Portonovo Plaza
Ranked #11 of 74 Puerto Vallarta B&B and Inns
Grapevine, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Very Pleasant Stay”
5 of 5 bubbles Reviewed 7 December 2013

Hotel Portonovo is a small, clean, modern hotel which met all my expectations. I was not looking for a big resort hotel. Portonovo is located in Centro district, the old downtown away from fast food restaurants and glitzy hotels. It is a 3 minute walk to the beach and about ten minutes to the Malecon. There are plenty of restaurants serving authentic Mexican and several taco stands for a late night snacks. And there is a large supermarket down the street. The hotel itself has a restaurant which serves breakfast and lunch. There is a rooftop pool, small, but perfect for cooling off at the end of the day. The hotel provides 3 computers in the lobby and the wi-fi worked well. One complaint one reviewer had was noise. Keep in mind the hotel is located DOWNTOWN, so expect some traffic noise. But ask for a room on the west side which faces a quieter street. It was my first time in PV, so I reserved a shuttle. Next time I won't because it was quite a bit more expensive than a taxi. Just hop on one of the many yellow cabs. One way fare about 100-120 pesos. Only complaint: no ice offered at the hotel. I can live without a fridge in the room, but I'd still like to have access to ice. Mexico is a hot place! Having ice for drinks would be a big plus.

Room Tip: For a quieter room, ask for a room on the west side of the building.
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  • Stayed November 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FlaggerDon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review, 10 December 2013
Reading your review was just delightful! We appreciate guests like you. We encourage visitors to explore Puerto Vallarta, it's magic, charm and of course, wild side! We are happy that you enjoyed your stay with us, and we know you got the most out of your visit, but please, come back soon! :)
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171 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
Atlanta, Georgia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 24 November 2013

The hotel was decent, as the furnishings and such were good. We werent too worried about the room as we were out and about most our trip. The people and service was great, as we ended up staying here at the beginning and last day of our trip. They were very reasonable and let us enjoy our privacy. They wont bother you but are ready to help you with anything you ask. Its a nice spot to stay for a few nights id say.

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ThisKrisYi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review, 27 November 2013
Thank you so much for taking the time to write this review. It was very nice having you over and we are honored that you will consider to stay with us again. Please, come back soon! :)
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USA
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 22 August 2013

My new wife and I stayed here for the entire length of our stay in Puerto Vallarta last week for our honeymoon... As someone who works in the hotel industry here in the US, I was very impressed at the level of personal, 'know you by face & name' type-service. Everyone we encountered from the front desk team, to the bellmen, and especially the housekeeping staff were attentive, professional, and personable all at the same time!

We will definitely return to Portonovo on future visits to Mexico, both this property as well as to check out their sister hotels in Guadalajara.

Muchas Gracias!

Room Tip: Despite being in the literal enter of the city, we were pretty much immune to any & all noise fr...
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Stayed August 2013, travelled as a couple
Helpful?
1 Thank Logan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review, 23 August 2013
Hello! Thank you so much for your great review! Congratulations to you and your wife, we wish you all the best and a perfect life together! Our staff tries very hard to be as good as you mention. We love our guests and we love when they come back! Gracias a Ustedes! :)
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Nanaimo, British Columbia, Canada
Level Contributor
19 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 20 April 2013

I have been coming to PV for years and most of my stays have been at the Rosita. I thought I would try something different this time, so I booked at the Portonovo. I am happy I did. It was updated and fresh with a nice little pool on the roof. Just up the street from the Malecon. Very nice bathrooms, TV, Internet and beds. The only negative was the pillows!

  • Stayed April 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Ken G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review, 23 April 2013
Dear guest: We are sorry to read about the pillows, they are orthopedic and some guests find them hard to sleep on... but thank you very much for the opportunity you gave us, we are very glad you chose something new and different, and we are happy you enjoyed it! Please come back soon!
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Seattle, Washington
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 14 April 2013

We stayed at Portonovo when hotel across the street charged us 50% more than our reservation stated. The staff at Portonovo were so kind and accommodating and it really is a beautiful little hotel. We had a huge room with two bedrooms and only 1000 pesos per night! Not a lot of amenities, kind of limited hours for restaurant and bar but there are plenty of places within the block either way. Great walking distance to Malencon and pretty much everything.

All of the staff were so kind and we especially appreciated Leo who I think is sort of a Bell Man/Concierge, and who helped us with so much while we were there. His English was perfect and he was always happy to give advice or arrange help for anything. We had to get a doctor for our son while we were there, which was frightening, but they were great (and I might add 3 stitches, an exam and 3 different medications for under $30 dollars US!)

This hotel is close to, but not on the beach and has small windows. Very comfortable rooms but if you want to lounge by the ocean you need to walk up the street. The pool on the roof is tiny but fine for cooling off and the view is awesome from up there. For a budget place in the heart of old town, this was really a great find. We never tried breakfast but had snacks and drinks a couple of times always with great service, very nice people. Just walk out onto street and half block up for gorgeous beach. Also, it was always very quiet - don't know if that was just luck or what, but it seemed like there was always plenty going on down on the street but we heard no noise at night. Maybe because we had an internal room too away from street.

Beds were not incredibly comfortable (they were extra firm) I think Puerto Vallarta has a thing about hard beds. The hotel we moved from was like concrete!

Just a note - a few very small things would make staying even much more comfortable ... adding a hook outside of the shower to hang your towel, a small table in front bedroom and a small shelf somewhere in bathroom to put a few things would make it just about perfect. It would also be great if they could take more advantage of the view from the roof - like higher stools or some sort of raised platform so you could see view from tables - because it is so pretty up there.

We really enjoyed this super clean, very nice hotel in old town Vallarta :)

Room Tip: We had room 101 - I think all of the 01 rooms are the big rooms - very nice but no balcony. We went...
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  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DCTakemebacktoPVR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review, 16 April 2013
We are very pleased to read you were so comfortable with us! We are sorry about your son, we all hope he is all better now. We’ve taken into serious consideration the small things you have suggested us to help us get better, that way we really know what are our guests needs. Thank you for your overall great review and please, feel welcome to come back anytime!
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Miami, Florida
Level Contributor
44 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 bubbles Reviewed 5 March 2013

Don't raise your hopes too high.
The hotel location is good but some things were really getting on my nerves: wifi was bad (my phone just didn't get any signal on the 2nd floor), the bed is very uncomfortable and it has only 1 thin blanket. Room is TINY.
I saw a small cockroach in the bathroom too.
In the morning, when they start cleaning it, the staff makes a lot of noise, and in general it's very noisy.
For that price, it's just ok - for those who don't spend the whole day in the hotel.
And the pool - a joke.
Hotel staff is good though!

  • Stayed March 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank R1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review, 7 March 2013
Dear Guest: We are sorry to hear your stay was not good enough. The hotel has several antennas throughout the property to guarantee everyone gets WiFi. However, from time to time our Internet provider fails and we have to deal with the consequences. Unfortunately in Mexico we do not have so many options on Internet providers. Our beds are orthopedic, but as we’ve stated recently, we are considering replacing some of them with softer mattresses. Blankets are available under request; we gladly bring them up to our guests if they ask for them. Thank you for your nice evaluation to our personnel.
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Longueuil, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 24 February 2013

good price,very clean,staff very kind. the only thing:dont take the breakfast at 60$(pesos) its gross and dont worth it...but for the rest a nice place to go :-) its very close from the sea(one street) and have a nice pool at the top

  • Stayed February 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Roxanne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review, 2 March 2013
It is a very nice little property and we surely hope to see you again, now that we know that our breakfast wasn0t good enough, we first thank you for letting us know and we assure you will do everything in our power to make it better. :)
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Additional Information about Hotel Portonovo Plaza

Property: Hotel Portonovo Plaza
Address: Avenida Mexico # 1125 | Colonia 5 de Diciembre, Puerto Vallarta 48350, Mexico
Region: Mexico > Jalisco > Puerto Vallarta
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #11 of 74 B&Bs / Inns in Puerto Vallarta
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Portonovo Plaza 3*
Number of rooms: 45
Official Description (provided by the hotel):
Located right in Puerto Vallarta’s downtown, three small blocks away from the Famous Malecon! This totally new 45 mid-luxury rooms welcomes all kind of guests, especially those traveling on a budget but without willing to sacrifice comfort, location and style. We provide a wonderful downtown experience for we try to pamper and make all of our guests stay unique. We attend their needs and provide wonderful service. For that, all of our guests leave feeling happy and they keep coming back! ... more   less 
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