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“Pretty Good”

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Buganvilias Vacation Club
Ranked #53 of 123 Hotels in Puerto Vallarta
Certificate of Excellence
Denver
Level 3 Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
“Pretty Good”
Reviewed 30 April 2012

We go to PV frequently, and like the Sheraton Vacation Club a lot. They have improved their customer service in the last couple of years: there were enough people at check in and check out to avoid long lines. All the staff was very friendly and cooperative. Minimal time share hassles, as I think they are pretty much sold out. The one odd thing was that the concierge wasn't on duty very much, and not at the times I would have liked, such as late afternoons and evenings to recommend restaurants. When he was there, he was good.

  • Stayed April 2012, travelled as a couple
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Helpful?
2 Thank James47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
buganviliasrp, Guest Relations Manager at Buganvilias Vacation Club, responded to this review, 2 May 2012
Dear James:

Thank you posting your comments on this important webpage after your recent visit to the Buganvilias Vacation Club.

We appreciate your recognition for our frond desk staff services and for highlighting the strengths of customer services to fully comply with our guest expectations. Our staff will be satisfied to know your kind consideration for a job well done.

Your feedback is highly welcome as it benefits our impulse to increment and maintain our ambition to achieve top quality service levels, guest experience and staff performance. We will analyze the current concierge desk hours and extend them during high occupancy periods.

We appreciate your giving us the opportunity to host you again on your next trip to Puerto Vallarta and provide you with the best guest experience.

Sincerely
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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664 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (197)
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Windsor Ont.
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 26 April 2012

This resort is excellent in terms of the available facilities it has to offer. It was spacious,service was great overall with some time waiting,cleanliness excellent,and secure. The rooms were were oceanfront The employees make you feel at home and secure at all times. The resort is located on the beach with two pools available for use.
Cocktail party is welcoming as well as the hospitality drinks issued upon arrival.
Member services were excellent in confirming reservation to providing transportation from airport to resort. Special thanks to member services manager for assisting in a special request that I presented to him.
Overall highly recommend this facility given its location and service provided by staff.
Some lesson learned that would enhance service would be to allow pool towel distribution prior to 8 AM especially when staff is present and a change in maid service scheduling so that all rooms are cleaned by no later than 3 PM.
Overall this is a great facility to enjoy your vacation at.

  • Stayed March 2012, travelled with family
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Helpful?
2 Thank FrankBWindsorOnt_
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Spokane
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 20 April 2012

I found my time spent there was very relaxing, and that was brought about by the employees. From the maids and those at the front desk to the person that supplies the pool towels and those that hail you a cab. They were very courteous, helpful and were very " forgiving" as I tried to converse in their language.
The grounds were maintained beautifully.
I felt "at home" and being close to town saved time and pesos.
Thanks to all

Room Tip: Looking over the bay ...and bring binoculars
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  • Stayed March 2012, travelled as a couple
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Helpful?
5 Thank Tom S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reading
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 16 April 2012

We stayed at the Buganvilias Vacation Club in November for 2 wonderful weeks. The weather was perfect, the staff was friendly and accomodating. There is a nice gym and free wifi. Sitting around the pool is beautiful and relaxing. There is a swim up bar, too. Waiters are there to serve drinks and food. They have umbrellas if you do not want to be in the sun all day. There are several restaurants within walking distance or we took local buses to Old Town and the Marina which have many more excellent restaurants. There are more excellent restaurants than we were able to visit in 14 days! Sunday Champagne Brunch at the Sheraton is fabulous sitting outdoors enjoying the beach and mountains while eating and drinking Mimosas and listening to the Mariachis playing during the brunch time. We especially like the location as we can walk to the Buganvilias which is good exercise after dinner and strolling the Malecon which always has entertainment, many shops and more good restaurants, Pipi's is a must!!! Looking forward to returning November 2012! We purchase breakfast, lunch and snack foods at the local market. There are 2 within walking distance. We loved the Buganvilias Vacation Club with its beautiful pool and ocean front 2 bedroom condo. We do not like to walk the beach, however, there is an excellent sports park across the street for jogging or just walking for exercise. We felt very safe walking everywhere in Puerto Vallarta.

Room Tip: Select ocean front or poolside rooms when requesting a unit.
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  • Stayed November 2011, travelled as a couple
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Helpful?
7 Thank cdelight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pine, CO
Level 1 Contributor
4 reviews
Reviewed 12 April 2012

We have stayed at the Buganvilias before on several occasions and has always been wonderful. We felt the service at the pool was not as outstanding as before, but otherwise we look forward to returning.

Room Tip: Corner suites are larger and higher floors have a great view of everything
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  • Stayed March 2012, travelled as a couple
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Helpful?
Thank Jimie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mpls
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 10 April 2012

I've traveled to many different destinations in Mexico over the past 15 years. I have had only good experiences. This trip was no different. The resort was as clean and friendly as any other. The location is great getting to the Malicon/downtown. There is a resurant about 4 blocks south called El Barricuda. It's on the beach, food is great and affordable.
If you like to take long walks on the beach, go somewhere else. The beaches in town are not the best in Mexico. Even Los Moralas beach is rocky. Nuevo Valarta, north of town has good beaches. You can walk or jog all day long.
Beware! When a very friendly local whips out a map and starts to show you where you are and how to get to the hot spots. Turn and run! It's a time share scam. They are everywhere. There are at least two working the lobby at Buganvilias at any given moment. Avoid them.
There is a Mega Mart about 3 or 4 blocks north of the resort. We walked there and picked up all the food and liquor we would need for the week and took a cheep taxi back. Great way to save a lot of money.

Room Tip: We had a two bdr. Imperial suite on the corner of the 8'th floor. Great views of the ocean, pool...
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  • Stayed March 2012, travelled with family
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Helpful?
3 Thank tripinandtippin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
madison wi
Level 3 Contributor
13 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 9 April 2012

What can I say, the Buganvilias Vacation Club was a blast. We went down to relax and enjoy the weather, sun, pool and city. Some of the best food was within walking distance and we were treated with friendly staff and secure accommodations. Never once did I feel unsafe and we walked everywhere from the resort to town. If you want to get away and see nothing but water and blue skies, this is the place. Can hardly wait to go back.

Room Tip: If you like the crashing of waves ask for B building. If not anywhere else is GREAT.
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  • Stayed March 2012, travelled with friends
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Helpful?
3 Thank nan51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Buganvilias Vacation Club

Property: Buganvilias Vacation Club
Address: Avenida Francisco Medina Ascencio 999, Puerto Vallarta 48333, Mexico
Region: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Romantic Hotel in Puerto Vallarta
#23 Top resorts Hotel in Puerto Vallarta
#24 Luxury Hotel in Puerto Vallarta
#33 Family Hotel in Puerto Vallarta
#38 On the Beach Hotel in Puerto Vallarta
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Buganvilias Vacation Club 4*
Number of rooms: 477
Official Description (provided by the hotel):
Distinguished with "Certificate of Excellence 2012" by TRIPADVISOR'S travelers. Awesome 5 star Resort the closest Hotel of its kind to downtown Puerto Vallarta , with a convention center, Spa, Gym and much more, all rooms count with Bay front view, we also offer the best Sunday brunch in Puerto Vallarta and a great Mexican Fiesta too , we also have 11 distinctives H for quality which guarantees the best accomodations services and amenities , this will ensure you will have only the best available services at your disposition in all aspects for you to only enjoy your time off free of worries and have a fantastic vacation with your family . ... more   less 
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Also Known As:
Buganvilias Vacation Club Hotel Puerto Vallarta

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