My husband,my 2 young children and I stayed at the Bayview Grand in Unit C-607 on March 2011 for 2 weeks.My first big mistake was agreeing to rent from Matt Ouellette,...think twice when you hear this name!! Before we left for PV,we were asked to email a guy named Fernando Marinez (Matt's 'Property Manager' and I use the term very loosely!) with our arrival and flight information so he would know what time to meet us at the unit.We arrived at the BayView Grand and found no one there to meet us! Imagine how we felt waititng for 45 mins outside the unit with our luggage! My husband was scared that we'd have no place to stay,that it was all a big scam and I started thinking the same thing! Well,along walks this 18 year old kid wearing headphones after almost an hour! We later found out that this kid is Matt's wife's cousin and he's using him for cheap labour.Speaking with another property manager there,it's only $100 CAD/month for a professional! This was only the beginning....
When we enetered the unit,we were not too impressed to say the least! The view from the balcony is spectacular....nothing like it,but that's where it ends.We went to the bedroom to check things out....the bed,like another reviewer mentioned,is rock hard! I couldn't wait to get back to my own bed after sleeping in this one! When we took the sheets out for the convertible bed we found some hairs on it (no details needed,I think!) We ended up washing all the sheets and towels just in case! Checking out the kitchen area,I went through all the dishes,glasses and cutlery and decided to wash it all as well.Upon doing so I came across cutlery that was still dirty,and dishes that had grease on them as though someone had merely wiped off the food and not bothered to wash it!How disgusting! The first night we stayed there,we pulled out the sofa bed...one of us was going to sleep there with one of our children and we'd take turns as to who gets to sleep in the bed.Well we pulled this rickety old sofabed (if you want to call it that!) out and after inspecting it pushed it back into the sofa.It was flimsy at best and it had such a thin mattress on it that no one could possibly feel any level of comfort on it! My poor husband ended up sleeping on the couch for the entire 2 weeks and I slept in the bed with our 2 girls.
In the ad for the unit,it says that there is satellite tv in the room-there's not.It's all Mexican channels except for the 3 standard US channels that every other hotel has. There is no internet access insuite either,also advertised.You have to go downstairs to the snack bar,or try and get a signal from someone else in the complex from the balcony. The bed was advertised as queen size,it was a double for sure. In the bathroom,the shower doors were covered with soap scum.I bought antibacterial wipes at the grocery store so I could wipe everything down before we used it,including the toilet! It looked to us as though Matt doesn't get a maid to come and do a proper cleaning after the guests have left.Needless to say,we left it looking better than when we arrived!
Which brings me to the day we checked out.....we sent Fernando an email early in the morning to confirm our appointment for noon the day we were leaving and to come and bring us our $200 CAD security deposit we left when we got there.Well noon came and went.We tried calling him on the cell number he left us but it was dead.We also tried to call from my mother's Mexican cell phone because you can't make calls outside the BVG complex. We finally were able to track down Matt on one of his contact numbers.We explained the situation to him and that we had things we wanted to do before our 7:40 flight that night,but were stuck waiting to Fernando to show up.His respone was "I sympathize with you,but what would you like me to do? I'm in Canada right now and I hope you realize that it's costing me 3 dollars a minute to take this call from you right now." He sounded very annoyed and was very rude about it,but I explained that we didn't care how much it cost....that's the price of doing business,so too bad.He offered to transfer the money to us if we did online banking and to leave the keys and the bracelets on the desk when we left.We don't,and even if we did,do you think we'd feel comfortable giving this scammer our bank info?? Nope. We were fully prepared to take them all with us when we left if we did not get our money back.Finally,he sent us an email saying that another man,an ACTUAL property manager,would come bring us the deposit.We finally got it back at 3 pm that day,after much frustration.Not exactly the way we wanted to end our vacation.
We spoke with our neighbors in C606,also owned by Matt.They mentioned that they stayed in another unit in the same complex, and that it was nothing like this one.They had never seen a unit as neglected as the ones we were both staying in.I wish I had taken a picture of one of the frying pans that was in the oven...it had so much burnt on food on it that I would never even consider using it! And our neighbor had a matching one! If he would only pour a few dollars into these units,he could make a lot more money (which is apparently all he cares about)!
The grounds itself are stunning,though.They are groomed daily and it's like walking through a park-like paradise. The pool is where we spent the majority of our stay.Because of our 2 children (ages 5 and 2 and a half),we spent a LOT of time at the 2 kiddie pools which are infinity pools too! We did see the crocoadile signs,but we only went to the beach twice during our stay.The pools are extremely clean and welcoming and perfect for kids our age! All of the staff at BVG were extremely friendly and made us feel very welcome and at home.
The complex is fantastic,but beware of Units C606 and C607,owned by Matt Ouellette!!My recommendation is based on this particular unit ONLY,not the entire BVG complex. IT is fantastic,this unit is NOT! (I'm 99% sure that the review that he has posted on his vrbo.com site was done by him!) Never,ever deal with this person.He will take your money and leave you high and dry!!
- Official Description (provided by the hotel):
- One of Vallarta’s best location as you can walk to a tremendous amount of shopping, restaurants, and night clubs. High quality commercial outdoor furnishings including beach chaise lounges, chairs, pool chaise lounge chairs and tanning beds. The snack bar serves breakfast, lunch, soft drinks and alcoholic beverages all at a very reasonable price. Service is available by the pool and/or beach. Fully equipped Gym. Tennis court, gated complex with 24 hour security. Available free parking. One convenient store, a snack bar within complex serving breakfast and lunch, as well as snacks, soft drinks and alcoholic beverages. ... more less
- Reservation Options:
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- Also Known As:
- Bay View Grand Hotel Puerto Vallarta