I echo all the sentiments of the previous reviewer! We too were left waiting at the gate for a half-hour upon arrival while the security guards tried in vain to find our name and reservation (although I had notified the owner earlier that week as to our arrival time!)The owner "forgot"... how very unprofessional!! Although I had booked the unit ten months in advance, we were never informed that we were staying in unit 607 and not 606, as per our contract! After meeting the occupant in 606 and much confusion and apprehension, we finally met the owner's representative who promptly took our $300C deposit and left! Many questions we had about the unit/resort were left unanswered! We left to buy a large jug of filtered water at Walmart and it was only after speaking to another resident (days later!) that we were informed that water was available on site at the snack bar!!!
It took only 15 minutes in this "home away from home" to discover that we had an ant problem!!! On the floor, in the kitchen cupboards, bathroom, dishwasher, even the microwave! Disgusting to say the last! I swept and mopped the floors and cleaned all surfaces with Lysol and we purchased ant spray at the local Home Depot! We were extra-vigilant not to leave any food on the counters! The "problem" resurfaced days later and it was an ongoing battle! The resident in C606 was also having the same problem! Realizing that this might be a common concern in the entire resort, I asked other residents who assured me that they didn't have the infestation we were experiencing! At wit's end, I emailed the owner re our concern, asking him to provide us with a powder we could use to control this! His response: "nothing more serious than a little dust"!!! I was ridiculed: "It's obvious you're very green and naive"! Note to owner: spent a year in Africa and this is our ninth trip south...do NOT patronize me about tropical climes!! We were provided by a maid with another can of ineffective spray and the remainder of our month-long holiday was spent on an ant safari!!! It was obvious from the start that Mr. Ouellette's only concern was and is financial! On the eve of our departure, his "busboy" presented us with an envelope containing $200US, not the deposit we had provided! It took another hour while we waited anxiously to get the correct deposit back!
As previously stated, the complex is heavenly...very clean and the grounds are beautifully manicured! The staff are polite and helpful! Would have been nice to be informed that residents must provide their own racquets and balls to use the tennis courts...another area where the owner "dropped the ball"!!!
Do yourself and your loved ones a favor...don't stay in either of these units! Any problems you encounter will only be met with total indifference by the owner!
- Official Description (provided by the hotel):
- One of Vallarta’s best location as you can walk to a tremendous amount of shopping, restaurants, and night clubs. High quality commercial outdoor furnishings including beach chaise lounges, chairs, pool chaise lounge chairs and tanning beds. The snack bar serves breakfast, lunch, soft drinks and alcoholic beverages all at a very reasonable price. Service is available by the pool and/or beach. Fully equipped Gym. Tennis court, gated complex with 24 hour security. Available free parking. One convenient store, a snack bar within complex serving breakfast and lunch, as well as snacks, soft drinks and alcoholic beverages. ... more less
- Reservation Options:
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- Also Known As:
- Bay View Grand Hotel Puerto Vallarta