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“If they only had working wifi...it d be perfect”

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Sunset Plaza Beach Resort & Spa
Ranked #6 of 125 Hotels in Puerto Vallarta
Certificate of Excellence
Las Vegas, Nevada
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“If they only had working wifi...it d be perfect”
Reviewed 14 June 2014

As other people already stated, the property is nice and clean. Staff is very friendly and try their best to accommodate your needs. It's located north of downtown and served by bus (7 pesos) or taxi (100 pesos). The two restaurants on property are OK but you can get much better outside (El Arrayan if you want authentic Mexican, La palapa to dine on the beach, vista grill for a night to remember). My biggest downside about this property was the useless wifi connection. With or without personal access point in the room we never got to stream a movie or youtube video or even share pictures with friends. Max download was 0.32Mbits at best. Browsing the internet was extremely painful. Staff was helpless in this regard. Even though we were on vacation, internet access was very important for us. This property completely missed the mark.

Room Tip: All rooms have fantastic ocean view. We were at 14th floor and it was pretty awesome. If they only h...
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  • Stayed June 2014, travelled as a couple
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    • Service
Helpful?
1 Thank Rick F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
Puerto Vallarta, Mexico
1 review
Reviewed 13 June 2014

Sunset Plaza is one of the if not the nicest hotel in Puerto Vallarta. The staff is very professional and friendly. After several stays here, they have come to remember me and give me a warm welcome back. The rooms are beautiful and very well appointed. The pool area is perfect for a nice relaxing vacation. I would highly recommend this hotel if you plan on staying in style in Puerto Vallarta.

  • Stayed May 2014, travelled with friends
    • Value
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Review collected in partnership with this hotel

Helpful?
Thank Ryan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scarborough, Maine
Level Contributor
87 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 13 June 2014

This is my second stay at the Sunset Plaza...the rooms are very nice, the staff are attentive to your needs without being intrusive. They have a wonderful swimming pool which looks out onto the ocean. It is clear that this hotel caters to honeymooners, businessmen and families all happy in the same location. When you check in they give you a glass of wine, cold water or orange juice to help you get comfortable if you have to wait for your room. The hotel is close to downtown and costs only $.50 by bus to get there or about $6 in a taxi and taxis are everywhere. All the rooms have lovey ocean side view.

With all of this said there are a few things that bugged me. First...their restaurant which is a busy hub of activity serves a wide range of food some of which is good and others are only mediocre for the price. I came here on a diet this time and had been longing for a nice piece of flan which I ordered. It was the worst flan I have ever eaten...a school girl in Wisconsin could have done a better job on her first try out of Betty Crocker. It was dry and cake like and lacked the soft custardy base as well as having no caramel sauce to speak of...for $10 bucks I was disappointed. Also having been served fresh squeezed orange juice twice at the same spot I was given bottles juice this time. When I questioned them they gave me fresh squeezed.

Another issue is there is constant music playing in their main court yard...and it can be very loud at night. If you are unlucky enough to have a room close to the ground floor there is no way to get away from the noise. Okay so Latin America is loud but if noise is a factor ask for a room higher up it makes a difference.

The hotel is also super cautious about security. You had better be quest at the hotel or there is no way they are letting you in...in fact being a quest does not guarantee that there will not be a hassle. On four separate occasion when my taxi pulled me into the security area there was an argument as to if I was really a quest. Even after giving them my room number and on one occasion showing my room number from the hotel with my bracelet the guard could not find my name on his paper and had to call the main lobby to make sure I was okay to let in. I find this frustrating because I often like to visit cities when I have friends. In many places you can invite them to have dinner with you or come see you room. Here I think you would have to get some kind of special permission which would be embarrassing if not cumbersome. While I have found this to be an issue in other Latin countries...worries over security but also worries that somehow you might slip in an un paying guest...in the end I felt secure, just a little too secure.

Room Tip: Ask for a room high up
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  • Stayed June 2014, travelled solo
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Helpful?
1 Thank Dan0001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tx
1 review
Reviewed 12 June 2014

The property exceed our expecations. The people were helpful and freindly. The suite is well appointed. The only issue was the property next door had a speical event during the day that had LOUD music. However it ended promtly before dinner.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Mike K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fort Collins, Colorado
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 11 June 2014

This is a 5 star property but the beach club next door specializes in spring break parties and rave music events. The loud music blaring from the DJ's sound system is annoying at the pool and unbearable when in your room (even with the windows and doors closed).

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
4 Thank lhuff238
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Buckeye, Arizona
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 June 2014

Staff was extremely cooperative and friendly. Rooms were nice sized. The 2 bedrooms each have outside patio/balcony. It would be nice if they had thought about patio ceiling fans, especially late afternoon. all rooms face the ocean.dh

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Arizonajj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roseville, California
1 review
Reviewed 10 June 2014

The resort met all expectations and then some. Beautiful property and the staff was so friendly and accommodating to our needs or questions. The suites are very nice and has all one needs to feel comfortable and truly enjoy the place. The only complaint that I have, and it is not directed at Sunset Plaza itself, is the noise level from the hotel next door, Las Palmas. At times, the music was so loud that it felt like the speakers were right in your room and that the walls were vibrating. We did complain one night at midnight and after Sunset Plaza called next door, it did get quiet.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Sharon C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sunset Plaza Beach Resort & Spa

Property: Sunset Plaza Beach Resort & Spa
Address: Diego Rivera 121, Puerto Vallarta 48330, Mexico
Region: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Puerto Vallarta
#3 Spa Hotel in Puerto Vallarta
#3 Top resorts Hotel in Puerto Vallarta
#3 Romantic Hotel in Puerto Vallarta
#4 Luxury Hotel in Puerto Vallarta
#5 On the Beach Hotel in Puerto Vallarta
#12 Business Hotel in Puerto Vallarta
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Sunset Plaza Beach Resort & Spa 4*
Number of rooms: 80
Official Description (provided by the hotel):
Find the master key to Paradise at Sunset Plaza Beach Resort All Inclusive & Spa. Our suites and rooms are designed with technology and comfort inspirited décor. Each one of these units features an amazing ocean view. Seduce your senses with our exclusive all inclusive plan, Haute cuisine, Premium Drinks, 24-Hour Butler and the most beautiful Puerto Vallarta Sunsets, all in one place. ... more   less 
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Also Known As:
Sunset Plaza Beach Resort And Spa
Sunset Plaza Beach Hotel Puerto Vallarta

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