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“Highest quality service and accommodations”

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Sunset Plaza Beach Resort & Spa
Ranked #5 of 124 Hotels in Puerto Vallarta
Certificate of Excellence
2 reviews
“Highest quality service and accommodations”
Reviewed 4 August 2014

It was our first time in Puerto Vallerta and we were so pleased with our entire experience. The entire staff at Sunset Plaza was helpful and courteous always making sure we had anything we could need or want. Our room was absolutely beautiful with a breathtaking view of the ocean. The pictures online are exactly what we saw first hand. Juan was especially attentive and always polite to us. We enjoyed our trip very much and can't wait to go back.
Jennifer

Room Tip: Higher the better.... the views are exceptional
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  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank Jennifer K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,192 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (707)
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English first
Las Vegas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 August 2014

The grounds were really beautiful, as were the rooms. This place truly needs much better customer service and tastier food. The wait was far too long for a waiter to show up and take our order, and it took forever getting our food. The staff seemed to wish we would just leave. Also, better cooks are needed or the current cooks need to step their game up. Plus, how do you go to Mexico and not automatically receive guacamole, salsa and chip at the restaurant?

  • Stayed July 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
2 Thank Derick B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Des Moines, Iowa
Level 3 Contributor
10 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 4 August 2014

We went for our honeymoon in September, 2013. It was quiet and enjoyable! We liked how close the hotel was to downtown. We took a bus downtown daily and explored what Puerto Vallarta had to offer!
The food wasn't horrible and it wasn't great at the hotel. We quickly realized Puerto Vallarta has an amazing food scene and explored our options outside of the hotel.

Room Tip: We were in a two room suite with an amazing balcony view. I believe our room was 1114. The sunsets w...
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  • Stayed September 2013, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Ashley S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gresham, Oregon
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 August 2014

This trip to PV was enhanced by our experiences in this resort (5dys-4nights in mid-July). Emailed for some general information to the General Mgr a few days before we arrived and we received a prompt response. We were given a good welcoming upon our arrival for our 30th anniversary. Two good options to dine -- restaurants had very good food, with just the right variety, portions, and good service. Not everything went smoothly at the bar (a bartender didn't know an ordered drink), but when discussed with Javier (GM) it was quickly and cheerfully handled. Rooms are immaculate and very spacious. Balcony had amazing view and was private. Pools / Jacuzzis were clean and comfortable. Finally the best thing we experienced was the spa -- had a package deal including massage, Body Wrap, and Facial for much less than anyone will ever find in the States about ($160). By the way the Spa ladies were amazing! -- kudos to Rosario and Marina -- we wanted to bring them home with us! Special KUDOS should especially go to the following:

Javier -- the mgr -- knows what matters, watches trip advisor for feedback, is approachable, and is responsive to ANY concern you might have. When people don't speak to those in charge and just stay quiet places don't get better -- he lives on feedback and ensures a staff that is focused upon the guests.

Daniel, Sergio, Jorge - our favorite servers at the restaurant -- excellent attention to detail and always a smile on their faces. Jorge served around the pool (probably walked/ran 3 miles a day in the heat)... and has more energy than I've ever seen in one person ... and again, always a smile on his face.

Chely -- greeted us, made us feel welcome and continued to be a warm and attentive presence throughout our visit.

I'm telling everyone about this resort ... if you want all inclusive ... here is the place. Well priced and great value.

Room Tip: ASK for what you want -- I will guarantee this resort will be accommodating. Our original room was a...
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  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank NedleyB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ca
1 review
Reviewed 2 August 2014

Suites are great! We loved the huge spacious room we stayed in. Front desk personnel are very friendly and nice. Do not take the time share tour to get free tickets for an activity.....they won't keep their word on it. They told me I would get tickets for the dolphin encounter for me and my son if I took the tour.....then later they just gave me my son's ticket and I had to pay for mine since I got my son all excited about the dolphins I was not going to leaving hanging. Food was great!!! We loved the snack menu. For the most part the personnel are nice only some of the bartenders need to find themselves another job. Would not even look at you if you don't have blue eyes and blond even though we were some of the very few people tipping them every time. Other than that It was a nice experience and we might go back.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Beatriz G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Texas
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 August 2014

I had high hopes based on the reviews, but it lacked a lot. The place was beautiful and in a good location. The food was good, wait staff was fair, beach access was fair, pools were warm, WiFi did not work well in our room, great hot tub but it closed at 7pm? Italian restaurant and American food were the main choices. I would have loved more Mexican options. The massage on the beach was great. More kids than I would have expected. Bartenders were great, especially at the adult pool. Overall, they have the amenities to be a 5 star, just lack good customer service and things that could be fixed if they wanted to.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
2 Thank jenb43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Janesville, Wisconsin
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 August 2014

room compares to a holiday inn, food is fair but limited menu flips back and forth every other day to give you a little variaty. service is very slow at the pool if you get any. They ran out of drinks each day it was something else. Hotel staff very friendly, bar above pool was very slow they would not even say hi if you were standing there till they were good and ready.

  • Stayed July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank larry z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sunset Plaza Beach Resort & Spa

Property: Sunset Plaza Beach Resort & Spa
Address: Diego Rivera 121 | Zona Hotelera Las Glorias, Puerto Vallarta 48330, Mexico
Region: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Puerto Vallarta
#3 Top resorts Hotel in Puerto Vallarta
#3 Romantic Hotel in Puerto Vallarta
#3 Spa Hotel in Puerto Vallarta
#4 On the Beach Hotel in Puerto Vallarta
#4 Luxury Hotel in Puerto Vallarta
#12 Business Hotel in Puerto Vallarta
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Sunset Plaza Beach Resort & Spa 4*
Number of rooms: 80
Official Description (provided by the hotel):
Find the master key to Paradise at Sunset Plaza Beach Resort All Inclusive & Spa. Our suites and rooms are designed with technology and comfort inspirited décor. Each one of these units features an amazing ocean view. Seduce your senses with our exclusive all inclusive plan, Haute cuisine, Premium Drinks, 24-Hour Butler and the most beautiful Puerto Vallarta Sunsets, all in one place. ... more   less 
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Also Known As:
Sunset Plaza Beach Resort And Spa
Sunset Plaza Beach Hotel Puerto Vallarta

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