We stayed at Secrets April 29th-May 5th, in a Preferred Ocean-View Room. Upon arrival we were taken back to the preferred building for check in. We arrived on a Sunday, I suspect the desk guy was not regularly working here. We didn't receive welcome cool towel or drink. And it didn't seem like he had a good routine for covering all the info he needed to. We arrived around 2 and he welcomed us to get some food or drinks, due to our room needing an hour before it is ready. However, he didn't give us a map or tell us where anything is. The rest of our trip there were mainly two different people at the front desk of the preferred building, these people were helpful.
One main complaint are the room categories. The only difference between a "Garden-view" and "Ocean-view" is OV rooms are floors 4 and up. Looking directly out of the room you have an amazing view of the Now resort. If you go out on your balcony, you can see the ocean rather well, but only after going to the balcony. My advice, unless you like being up higher, the difference paid for an OV room isn't worth it. (mine was an extra 200 for 6 nights)
The other complaint (or disappointment). We didn't stay or look at the rooms not in the preferred area. The Preferred Lounge with snacks- Not really worth the extra paid. I guess the only difference for preferred is the jacuzzi on the balcony, the preferred lounge, and preferred bar, wifi in room (only worth-while option), and refreshed mini-bar maybe.
-We never used the jacuzzi.
-The B-fast and snacks in the lounge were not worth the extra paid.
-The preferred bar has the same liqours the rest of the resort has.
Not to mention the main building actually does have an ocean view from the room.
Other resorts I've been to, The Royal Playa and Cancun, have pool and ping pong in their lounge, which would have been nice as there were other couple that were always hanging out in the lounge area. Also, the view walking to our room was not so great. Never saw workers showering, though.
The food- Overall was amazing for an all inclusive. We learned from other people's reviews and steered clear of the fish tacos. I did have the sea bass at bordeaux and it was just ok. Other than that we didn't eat fish. Neither of us got SICK. (We did have the occasional longer visit to the restroom, but we expect that in Mexico.) Even the Buffets were at least 1 star better than most AIs. You will be making several trips to the Now side for food though.
The resort- Everything was spotless and well groomed. They were even sifting sand on the beach so that it is less rocky. Annoying for us, somewhat, but will be nice for future guests.
The beach- Not BEAUTIFUL, but pretty for a beach. The beach is maybe 30 yards from the cabanas to the water. Waves a pretty rough, and water is pretty cool. Never saw anyone get into the ocean.
Pool service- Was great. Good drinks, and the server will even bring food from oceana. Efraim was great, first day he brought us several different shots, amazing.
Tipping- I never felt pressured to tip as some of the reviewers did. There were instances that I didn't have any tipping dough so didn't even worry about it, and although they seem to be expecting it, they would just walk away without being pushy.
Room service- Mostly on time, but still have kinks to work out. The resort has an app you can use for various things, one is room service. We ordered 4 times I believe, 3/4 they tried to call to verify the order and 2/4 were not brought the right time. I could have called, but they have an app, I didn't feel it necessary. Also, they have the secret box to leave the food in, however the servers always bang on the door until you answer it, simply to ask you if you want it in the box.
Overall- The resort is new, and although they have a couple things to work out, overall I would go back. It was a relaxing vacation, with great servers, and wonderful food.
Best Tip- Get a regular OV room (Don't bother with preferred)
We try to get the "VIP" service wherever we go, usually WAY worth it, not so much here.
- Official Description (provided by the hotel):
- Romantic. Refined. Remarkable. Located on the golden sand beaches of the Pacific coast within walking distance of the famous El Malecon boardwalk, this vibrant oceanfront resort provides adults 24/7 access to amazing nightlife, non-stop entertainment and Unlimited-Luxury(R). ... more less
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