For our mid-winter escape this year we decided to try Secrets in Puerto Vallarta. We were attracted by the good reviews, the excellent value of the all-inclusive price and the all-adult clientele. With past experience with The Ritz, Four Seasons and Princess brands as well as several excellent independent beach properties, our expectations were high.
Secrets met or exceeded every expectation. First of all, the property itself if beautiful. Opened in March, 2011, it is still new. The architectural design is spectacular-- very contemporary but warm with woods, stone, and water used throughout. When we booked our room we were given a "daily special" rate, meaning we did not pick our room category. I tried to upgrade but the hotel was full. As it turned out, I am pleased that we didn't upgrade. We had a regular king suite on the 13th floor. The room was large and the ocean view was spectacular! The bathroom was huge, with a large glass shower with rain shower and wand shower heads and a marble bench. The tub was a large Jacuzzi, roomy for two. The large mirrors and adjustable lighting were a nice addition.
The pools are beautiful, infinity edge and with varying depths. The beach, while not wide, is nice and well furnished with grass huts and beach chairs. The swim-op bar was the most popular gathering spot-- the drinks are delicious and the bartenders were lively and courteous.
Concerning the food: since this was our first experience at an all-inclusive resort, I was leery of the food quality. I was delighted to sample five of the onsite restaurants, missing only the Italian restaurant. We did not have a disappointing meal during our six nights stay. The seafood dishes are excellent and the French restaurant serves a delicious filet mignon. The breakfast buffet offers every imaginable breakfast item, from Mexican dishes to an omelet station. We ordered breakfast from room service a couple of days and the eggs benedict and omelets were delicious. In short, while we are not food snobs, we do know good cuisine when we experience it and the food we were served at Secrets was excellent. (One tip: if you have a big appetite, order some item from every course. The portions are not huge. I also learned tp order two entrees-- sea bass and steak, for example-- to make sure I was full when I left. The servers gladly accommodated my requests.)
The spa is amazing-- as beautiful as the best I have experienced in Las Vegas. The hydrotherapy pool is wonderful. The massage quality was excellent.
I have saved the best for the last item in this review: the staff. The servers, bartenders, pool attendants, maids-- everyone on staff, went out of their way to be hospitable, helpful, and genuinely interested in our happiness. They demonstrated a an attitude of "it's my pleasure" when asked for anything. Yes, I did tip a couple of dollars each time, but I did not see any evidence that tipping caused better service.
For the luxury of the facility and services and the quality of the food and drinks, this all-inclusive resort offers a tremendous value. We look forward to returning, or perhaps trying another Secrets Resort elsewhere
- Official Description (provided by the hotel):
- Romantic. Refined. Remarkable. Located on the golden sand beaches of the Pacific coast within walking distance of the famous El Malecon boardwalk, this vibrant oceanfront resort provides adults 24/7 access to amazing nightlife, non-stop entertainment and Unlimited-Luxury(R). ... more less
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