We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Excellent Service and Great Property” 5 of 5 bubbles
Review of Secrets Vallarta Bay Resort & Spa

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 2 more sites!
Secrets Vallarta Bay Resort & Spa
Ranked #16 of 127 Hotels in Puerto Vallarta
Certificate of Excellence
GreenLeadersGold level
Miami
1 review
“Excellent Service and Great Property”
5 of 5 bubbles Reviewed 17 November 2013

Love this resort!! ...very clean and top of the line F&B quality. Combining Zip Lines adventures and an amazing visit to Rhyms of the Night at la Caleta Beach ..that is a most see when visiting Puerto Vallarta

  • Stayed November 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Cesar. C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mauricio M, General Manager at Secrets Vallarta Bay Resort & Spa, responded to this review, 19 November 2013
Hello Cesar. C,

Greetings from Secrets Vallarta!

Thank you for sharing your experience with our online community. We appreciate your preference and are glad you took the opportunity to know Vallarta a little more through outdoor adventures. Our guests enjoy the benefits of having an on-site Vallarta Adventures representative who will gladly assist in planning and providing valuable information about seasonal and extreme adventures available during your stay.

It is our pleasure to know that you had a great time and we look forward to welcoming you again in the near future.

Sincerely,

Mauricio Martinez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

2,990 reviews from our community

Traveller rating
    2,011
    634
    227
    76
    42
See reviews for
211
2,116
62
83
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,174)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Korean first
  • Portuguese first
  • Spanish first
  • Any
English first
Puerto Vallarta
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 16 November 2013

My husband and I just came back from Now Amber and stayed at the Secrets Section of the Resort. Both Sections of the resort were wonderful. The attention of the staff, the wonderful views of the water from the lobby area's wonderful patio...the sparkling cleanliness of the resort...fabulous gourmet food, awesome watersports and over-the-top pools and relaxation areas...what more can I say??? You won't be disappointed!

  • Stayed November 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with AMResorts

Helpful?
Thank Gloria N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mauricio M, General Manager at Secrets Vallarta Bay Resort & Spa, responded to this review, 19 November 2013
Hi Gloria N,

It was our pleasure having you and your family join us. The beautiful view of the amazing Pacific from our lobby and suites is second to none. Thank you for sharing your experience and recognizing the efforts of our staff who takes great pride in ensuring no detail is overlooked by providing optimum care to the resort and our valued guests. We look forward to welcoming you and your family many times to this your home.

Sincerely,

Mauricio Martinez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Puerto Vallarta
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 16 November 2013

Beautiful resort ! Awesome room. Terrific staff. Everyone was very attentive. Food was excellent. Our only negative issues were the insufficient lighting in the sink area for make-up application and shaving, and as late risers,we frequently returned in the early afternoon and the room was not remade.

  • Stayed November 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
2 Thank Richard Phillip... K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mauricio M, General Manager at Secrets Vallarta Bay Resort & Spa, responded to this review, 19 November 2013
Greetings Mr. Phillip,

Thank you for allowing us to host you on your recent visit to our beautiful city. We are very happy to hear that you enjoyed the resort and that our staff made you feel welcomed.
Your feedback in regards to the mood lighting is very important to us. On your next visit we encourage you and all of our guests to approach one of our friendly concierges and request a time of when you would like Housekeeping services done. This will allow us to have your suite ready when you are.

We look forward to welcoming you again in the near future,

Mauricio Martinez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 13 November 2013

We had a wonderful stay at this resort, even upgraded to a perffered club suite. The resort had great amenities including an on site photographer ( who was amazing ). 6 months after being home waiting for our photo book that was supposed to be mailed out 2 months after our visit to secrets, we still hadn't received it. After countless emails back and forth saying they would find a mail it to us still no picture book. It's been a year now and no longer will they reply to our emails. Not only was it a important piece of our trip we also paid over 400 dollars for the session that included the picture book. In saying that we did get a CD with amazing pictures which was just a small fraction of the price compared to the picture book. The picture book also included pictures that where not in te CD. All in all great trip but very sad we did not receive our picture book. We are returning to puerto vallarta but this time for a month and won't be staying at secrets !! Hopefully this gets the attention of someone who could help us retrieve this lost momento of a special trip that is so dear to us


Disappointed travellers
Christine and Mike

  • Stayed December 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank mikeg9249
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Puerto Vallarta
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 13 November 2013

Honeymooned here and had the time of our lives!! Wish we could have stayed longer! The best hotel staff I have ever encountered! Would recommend to anyone wanting to have a relaxing time! Definitely worth the money!

  • Stayed November 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Dawall1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mauricio M, General Manager at Secrets Vallarta Bay Resort & Spa, responded to this review, 15 November 2013
Dawall1

Thank you for celebrating this special time at Secrets Vallarta. We appreciate your preference and it is great to hear that you had the time of your lives. Our beautiful resort and romantic setting is the best way to start your new chapter together. Congratulations to you and your Bride! Our staff and I hope to welcome you back for many of your joyous anniversaries ahead.

Sincerely,

Mauricio Martinez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
new york
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 12 November 2013 via mobile

There are not enough words too say!! It was my birthday and they decorated my room and delivered me champagne and cake!! The room was a swimout room and we loved it. The food in the oceana was amazing. The Japanese was delicious too. The hotel was sold out but you would never have known the service was impeccable and the drinks just kept coming. Fernando and Luis were awesome and the concierge Violeta was amazing making sure are stay was perfect. This was are second time here and we are already planning our next!!

Stayed November 2013, travelled as a couple
Helpful?
5 Thank lulu116
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mauricio M, Director General at Secrets Vallarta Bay Resort & Spa, responded to this review, 13 November 2013
Dear Lulu116,

First and foremost I would like to thank you for sharing your recent experience with us and most importantly for allowing us to host and celebrate you a second time at Secrets Vallarta Bay.

We are very happy that you enjoyed your stay to the fullest and appreciate the recognition given to our entertainment staff members Fernando, Luis and our social media e-concierge Violeta. You can be sure your kind words will reach them and the staff at Himitsu and Oceana.

It was our pleasure celebrating you every day of your stay and we look forward to welcoming you home again soon.

Sincerely,

Mauricio Martinez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Anchorage, Alaska
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 12 November 2013 via mobile

Secrets is a great resort. My wife and I were well taken care of and Raul Gomez made sure everything was perfect. He and his team do a wonderful job. My wife and I celebrated our anniversary while on vacation and everywhere we went, it was noted and we received VIP treatment. The room was great, the service was attentive and the food was wonderful. I honestly don't know what others complain about regarding the service or food. Every experience I had was superb.

Puerta Vallarta itself is full of nice and friendly people. My wife and I felt completely safe within the resort and while visiting Old Town. No worries at all.

Within Secrets, there are plenty of activities to do or not if you simply want to relax. The drinks were great at all locations but if you want extra attention and options, the Preferred Club is a great upgrade. It's convenient to grab a bite to eat or have a drink made fresh to order right as you walk in or out. The desk was always attended by someone friendly and helpful who could answer any question I had or help in some way.

Room service was prompt and exactly what I ordered. My room was cleaned and turned down each day and everything was stocked and restocked in my fridge. Again, we were taken care of! What a great place with great staff. From top to bottom the best vacation I've had.

The only problem I have with Secrets is that I'm not still there. Seriously, if you are considering staying here and are still undecided, go ahead and book your trip. I hope to see you there.....

Stayed November 2013
Helpful?
3 Thank SCtoAK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Puerto Vallarta
0.6 mi away
Sunscape Puerto Vallarta Resort & Spa
Sunscape Puerto Vallarta Resort ...
#41 of 127 in Puerto Vallarta
4.0 of 5 bubbles 1,110 reviews
1.3 mi away
Hilton Puerto Vallarta Resort
Hilton Puerto Vallarta Resort
#34 of 127 in Puerto Vallarta
4.0 of 5 bubbles 2,372 reviews
0.0 mi away
Now Amber Puerto Vallarta
Now Amber Puerto Vallarta
#17 of 127 in Puerto Vallarta
4.5 of 5 bubbles 2,622 reviews
Show Prices
Show Prices
Show Prices
2.9 mi away
Casa Velas
Casa Velas
#2 of 127 in Puerto Vallarta
5.0 of 5 bubbles 1,489 reviews
20.1 mi away
Iberostar Playa Mita
Iberostar Playa Mita
#3 of 11 in Punta de Mita
4.5 of 5 bubbles 2,617 reviews
7.2 mi away
Dreams Villamagna Nuevo Vallarta
Dreams Villamagna Nuevo Vallarta
#8 of 27 in Nuevo Vallarta
4.5 of 5 bubbles 4,327 reviews
Show Prices
Show Prices
Show Prices

Been to Secrets Vallarta Bay Resort & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Secrets Vallarta Bay Resort & Spa

Property: Secrets Vallarta Bay Resort & Spa
Address: David Alfaro Siquerios No. 164 | Col Zona Hotelera Las Glorias, Puerto Vallarta 48333, Mexico
Phone Number:
Region: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #16 of 127 Hotels in Puerto Vallarta
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Secrets Vallarta Bay Resort & Spa 4.5*
Number of rooms: 271
Official Description (provided by the hotel):
Romantic. Refined. Remarkable. Located on the golden sand beaches of the Pacific coast within walking distance of the famous El Malecon boardwalk, this vibrant oceanfront resort provides adults 24/7 access to amazing nightlife, non-stop entertainment and Unlimited-Luxury(R). ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, LoveHolidays, Odigeo, Agoda and TravelUp so you can book your Secrets Vallarta Bay Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing