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“Excellent Time” 5 of 5 bubbles
Review of Secrets Vallarta Bay Resort & Spa

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Secrets Vallarta Bay Resort & Spa
Ranked #16 of 127 Hotels in Puerto Vallarta
Certificate of Excellence
GreenLeadersGold level
Wilkie
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Excellent Time”
5 of 5 bubbles Reviewed 3 December 2013

We spent 10 days at this resort and had a fantastic time. The hotel, rooms, service and staff were all very superb. Very Clean!! The bartenders Fernando, Valentin, Jose, Jovanny, Nicolas at the pool bar (Manatees) along with the pool waiters, Omar, Fernando, Foreman, Louis, were great. They supplied great service, and the drinks were amazing. Whoever their Boss is I would like to tell them they all deserve a bonus, they were fantastic and made our stay very enjoyable. Also Pearla and Berneice, who were waitresses in the Lobby Bar. The food was very good and the following waiters at the Morning Buffet supplied great service as well, Cesear, Stefane, Heribuerto, Carlos, Ricardo and Diego. Entertainment outside during the day was great also with Leo, Hugo and David. I would have no problem recommending this Hotel for anyone to stay at.

Room Tip: We were on the 8th floor, junior suite ocean view and it was perfect.
See more room tips
  • Stayed November 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Lorne H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mauricio M, General Manager at Secrets Vallarta Bay Resort & Spa, responded to this review, 8 December 2013
Hello Lorne H,

Greetings from Secrets Vallarta!

Thank you for sharing your excellent stay with our online community and us. We are excited that our resort met your expectations and that our staff made your stay even better. We appreciate your recognition for each and every one of them. We have some of the best staff in all of Puerto Vallarta and I assure you they will be recognized. It was our pleasure having you and we look forward to welcoming you again in the near future.

Respectfully,

Mauricio Martinez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,003 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,182)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Korean first
  • Portuguese first
  • Spanish first
  • Any
English first
Vancouver, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 1 December 2013

We spent a week at Secrets, the resort is smaller than I thought, very clean, the staff were excellent, Omar & Miguel at the pool, Carlos & Heribuerto at the Market Cafe were awesome. My reason for not rate it a 5 stars were: the music selection was terrible they played stuff Frank Sinatra and older, no fruits available during lunch, dinner, and hardly any cooked vegetables during lunch and dinner. Disco at Now ( next door ) was okay.

  • Stayed November 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Mei L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mauricio M, General Manager at Secrets Vallarta Bay Resort & Spa, responded to this review, 3 December 2013
Mei L,

Thank you for your preference in us as your host during your recent visit to our beautiful city. We are pleased to hear that our staff, modern facilities and our detailed care for them made your stay an eventful one. Your feedback is sincerely appreciated as it assists us in improving our service. We will take a look at our music library and see how we can improve on the variety. We look forward to welcoming you back in the near future so that you can experience the improvements for yourself.

Respectfully,

Mauricio Martinez
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, Texas
1 review
5 of 5 bubbles Reviewed 1 December 2013

My long-time boyfriend and I stayed at Secrets Vallarta Bay in July 2012. We had a WONDERFUL time! Juan, the bartender at the pool and swim up bar is so awesome! As is Martin, the greatest waiter on the beach! They served name brand liquor and lots of it! We loved the "Secrets Box"! It was so nice to have 24 hour room service and not even have to open the door to get the food. The lobby is really beautiful, we really enjoyed watching the sunset from it. The "dance club" and spa were great. We both enjoyed an 80 minute massage and It was fantastic. The view of the beach and pool was beautiful, but the view of the mountains out the front door was stunning. We took a $5 taxi ride to the boardwalk. We enjoyed the art exhibits, shopping and had a couple beers. We felt safe and had fun. The only minimal downers were having to go over to NOW Amber, the sister resort for the buffet. That, and the beach is a little rocky. The kids at NOW and the rocks on the beach didn't slow us down for a second though! We highly recommend this resort and will definitely go back!

  • Stayed January 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank HNP2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mauricio M, General Manager at Secrets Vallarta Bay Resort & Spa, responded to this review, 8 December 2013
HNP2013,

Thank you for sharing your wonderful experience with us! It is great to know that everything about our resort met your expectations. Were thrilled that you allowed our certified masseuses at our world class Spa by Pevonia to pamper you in Unlimited Luxury and Zen. Puerto Vallarta is indeed a safe city to travel and visit. It will enamor anyone who is captivated by simplistic, timeless yet sublime beauty. We are very much looking forward to welcome you back to this your home in the near future.

Sincerely,

Mauricio Martinez
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Annapolis, Maryland
1 review
5 of 5 bubbles Reviewed 1 December 2013

This place is amazing!!!! My husband and I recently went for our honeymoon and were blown away; we had pretty high expectations too! The resort is gorgeous! There are at least three large pools, and waiters will bring you whatever you want right to the edge of the pool. One of the pools also has a bar in it so you can swim up on your raft :) The restaurants are also incredible. You don't have to make reservations, and they are all 5-star quality with amazing service. The main aspect of the resort we wanted to compliment was the entertainment staff-they are fantastic! They organize about 15 events a day and they are all so much fun and a great way to meet others staying at the resort. They have everything from beach volleyball and kayaking to tequila tasting and drinking games. Alejandro, Caesar, Jugo, and Luz-you all are the best! Thanks for making it such a memorable trip!!

  • Stayed November 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank M H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mauricio M, General Manager at Secrets Vallarta Bay Resort & Spa, responded to this review, 3 December 2013
M H

A new chapter in the life two who come together deserves to be celebrated surrounded by nothing less than the Unlimited-Luxury® . Secrets is the best venue for couples to celebrate their honeymoons, anniversaries or just spend quality time together tucked and enveloped in the lap of luxury away from the hustle and bustle. We are very pleased to know that our No reservations gourmet dining experiences and diverse entertainment options provided by our very talented staff met your high expectations.

It was our pleasure hosting you on such a special time and look forward to welcoming you back on many, many anniversaries to come.

Sincerely,

Mauricio Martinez
General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Long Beach, California
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 29 November 2013

Spent 6 nights here and loved all of them. Dinning was a total pleasure at all the restaurants and the days spent relaxing by the pool & beach was better than expected. Yes the each venders were always there but they provided a performance art experience as you drank away your day. I have been to 4 other all inclusive resorts and this was up there with the best. We will
return to Secrets again.

  • Stayed November 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with AMResorts

Helpful?
Thank ACMILAS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mauricio M, General Manager at Secrets Vallarta Bay Resort & Spa, responded to this review, 3 December 2013
Dear guest,

Thank you sharing the enjoyment experienced during your recent stay with us in particular our fine dining restaurants. Our wide variety of gourmet options includes but is not limited to International, French, Seafood, Asian, and of course delicious authentic Mexican! We appreciate your outlook on the vendors and look forward to being your resort of preference when visiting our beautiful Puerto Vallarta.

Mauricio Martinez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
5 of 5 bubbles Reviewed 29 November 2013

My husband and I had a wonderful time at the Secrets Vallarta Bay. The hotel staff were amazing and made us feel at home the moment we arrived. The restaurants were wonderful with a large selection of food. I was a bit disappointed with the quality of the drinks but I think my standards were a bit to high for an all inclusive bar. I live in Las Vegas so award winning bartenders are at every bar. Don't get me wrong...everyone seemed to love the drinks except for us. I would definitely recommend this resort and we will definitely be planning another trip in the future!

  • Stayed November 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with AMResorts

Helpful?
1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mauricio M, General Manager at Secrets Vallarta Bay Resort & Spa, responded to this review, 3 December 2013
Dear Guest,

We appreciate you taking the time to share your recent experience with us and the TripAdvisor community. It is very rewarding to know that our resort was successful in meeting your expectations in our gourmet restaurant options and staff friendliness from beginning to end. However, we regret not meeting your expectations in the beverage department. Our bartenders are some of the most talented in the city and are always eager to learn new and exotic recipes. We will have to see how we can inspire them for your next visit, which we very much look forward to.

Sincerely,

Mauricio Martinez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sparks, Nevada
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 29 November 2013

My wife and I spent 6 nights at the Secrets in PV, wish we could have stayed longer. We will definately go back again. We upgraded to the Maste Suite in the preferred tower. Beautiful room, and the view from the deck (with it's own private sitting pool) is great. Nicholas and Tony at the bar in the preferred tower where great. About the only improvement I would suggest is for the hotel to provided "Do Not Disturb" or "Room service please" tags on the door, as in many hotels.

We walked down to the boardwalk area one day, it's a little bit of a hike, but I have a bad leg and I made it fine. Although the next time we took the bus, much quicker. We really liked the location, not far from the airport. I had read some reviews about barking dogs and crowing rooster's from the vacant property next door. While I did hear them a couple times, it was not overwhelming, or even noticable, when we were in our room.

We will definately return, hopefully soon.

Room Tip: If you can afford to upgrade to the Master Suite in the preferred tower, room 1727 is beautiful.
See more room tips
  • Stayed October 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank NoBrainR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mauricio M, General Manager at Secrets Vallarta Bay Resort & Spa, responded to this review, 3 December 2013
NoBrainR,

It was our pleasure to host and celebrate you and your wife on your recent visit.
Our beautiful Master Suite Ocean Front is the perfect stage for a romantic night for couples or for friends to gather and enjoy their afternoon together while basking in the beauty of our surrounding paradise. It is important to mention that not all of our Ocean Front Master Suites are endowed with plunge pools such as the one in your amazing photos.

Our modern suites are equipped with a built in ´”Do Not Disturb” switch located by the entrance door with a No/Prohibition Icon (circle-backslash symbol) which when lit, a red light outside your suite door goes on indicating to any passerby to Not Disturb. It has proven to be very effective, not to mention eco-friendly. Your observations are greatly appreciated; please accept a sincere apology for our staff not providing this information during your stay.

Your recognition for our Preferred Club bartenders is appreciated. Making our guests feel welcomed comes natural to Tony and Nicholas who along with the rest of our staff, myself included look forward to welcoming you in the near future.

Respectfully,
Mauricio Martinez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Secrets Vallarta Bay Resort & Spa

Property: Secrets Vallarta Bay Resort & Spa
Address: David Alfaro Siquerios No. 164 | Col Zona Hotelera Las Glorias, Puerto Vallarta 48333, Mexico
Phone Number:
Region: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #16 of 127 Hotels in Puerto Vallarta
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Secrets Vallarta Bay Resort & Spa 4.5*
Number of rooms: 271
Official Description (provided by the hotel):
Romantic. Refined. Remarkable. Located on the golden sand beaches of the Pacific coast within walking distance of the famous El Malecon boardwalk, this vibrant oceanfront resort provides adults 24/7 access to amazing nightlife, non-stop entertainment and Unlimited-Luxury(R). ... more   less 
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