Found the staff not to be so friendly, the resort was packed and if you didn't tip than you didn't get served. The front desk agent at check in did not explain the facilities of the resort nor did not honor a certificate for upgrade. Food was horrible... YOU GET BETTER FRIES AT MACDONALDS and for a five star resort the room service presentation was lack luster! The lounge chairs were pretty uncomfortable and you had to spend half you vacation trying to get one.. Over all there are better resorts in PV.. and I don't think we would go back. I do have to say housekeeping was amazing and the room quality was beautiful.. They just need to work on service and food!
- Official Description (provided by the hotel):
- Romantic. Refined. Remarkable. Located on the golden sand beaches of the Pacific coast within walking distance of the famous El Malecon boardwalk, this vibrant oceanfront resort provides adults 24/7 access to amazing nightlife, non-stop entertainment and Unlimited-Luxury(R). ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Agoda, Odigeo and TravelUp so you can book your Secrets Vallarta Bay Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.