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“Excellent Room, Excellent Service”

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Secrets Vallarta Bay Resort & Spa
Ranked #16 of 124 Hotels in Puerto Vallarta
Certificate of Excellence
GreenLeadersGold level
Las Vegas, Nevada
Level 5 Contributor
66 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Excellent Room, Excellent Service”
Reviewed 20 April 2014 via mobile

Pros: we stayed in the preferred tower. The room was excellent. Nice View although the non-preferred tower had better views. The room was clean with extra things such as shaving gel, razor, and sunscreen. Nice Jacuzzi Tub on balcony. The food at the hotel was excellent. We tried all restaurants. Our favorite ended up being the Market for most meals. Big props goes out to Teradoro , Ceasar, and Hariburto with great service in the Market. They went way above their jobs with fresh cut Mangos especially requested by my wife and special requests delivered up to our room! We stopped every night for Creme Brûlée at the Market.

Cons:Our last night,at the Mexican restaurant it took one hour just to get soup. We ended up going to Oceana but were told there was an 20 minute wait although we counted 8 empty tables. We ended up having a great meal at the Market which serves a romantic meal for dinner.

Big Cons: although its not under the control of Secrets, it is a big Con for us. The next door lot is a vacant lot with an unfinished hotel there. Locals hang in the lot blasting music all day long. We did hear the Rooster all day long from the preferred tower. My big negative is the vendors on the beach that stand and block your view from the beach. Once again, tourism is a big part of the city, and the beach is public, and Secrets can't control, but most days We couldn't see the beach as 20-30 vendors blocked our view selling the same stuff.

Overall, everything that Secrets can control was excellent for the most part. The pools were spotless and seemed to be alot of room. The hotel has the best view from the lobby that We have ever seen.

This was our 7th trip to a Dreams/Secrets property and we would like to see some sort of loyalty program to get upgrades or something.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank The_Lawson_Family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (1,258)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
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  • Korean first
  • Portuguese first
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English first
Fort St. James, Canada
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 20 April 2014

Our group of 11 family and friends have just returned home from this awesome hotel. We are all very impressed with the hard working and very cheerful staff. Some of them that we won't forget are in the lobby with Brian, Rocio and Noe, by the pool with Hugo and Alejandro then Leonardo, Omar and Eloy keeping us all very hydrated. Thank you all for making this such a great holiday and birthday.
The rooms and view from both towers was amazing, the food from all restaurants was great with not one person getting sick from eating. The venders on the beach we found to be very polite and willing to bargin.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Kathy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mauricio M, General Manager at Secrets Vallarta Bay Resort & Spa, responded to this review, 30 April 2014
Hello Kathy,

The staff and I would like to thank you for taking the time to share your recent celebration with fans at TripAdvisor. Our staff are great hosts and by the looks of the names mentioned I would like to think you were in our highly sought after Preferred Club, where our guests receive many benefits some being upgraded amenities and individualised attention. Preferred Club offers some of the best views in all of Puerto Vallarta. We are pleased to know no one suffered any upset stomachs as we only use the freshness and highest quality ingredients to prepare our gourmet dishes. Again, we thank you for your preference and look forward to welcoming you and your party of 11 again in the near future.

cordially,

Mauricio Martinez
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 2 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 16 April 2014 via mobile

This is an amazing resort just a short cab ride from the heart of town! We did lots of trips and it was always convenient and close to get back to the resort. The staff pamper the guests like crazy...I would recommend that you bring more than you usually do in tip money, because you will want to tip more.
We never had a problem finding a lounger by the pool later in the day, and never got sick of the food.
The rooms are big and beautiful. I wouldn't pay extra for the upgraded rooms, I heard on multiple occasions that their view wasn't that great. The view from the 14th floor where we stayed was spectacular. It was also nice and shady on our balcony all day long.
We will be returning here soon. It was a perfect holiday.

Stayed April 2014, travelled as a couple
Helpful?
8 Thank Dawn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Winnipeg, Canada
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 15 April 2014

My wife and I stayed on the adults side and we had a blast! The pools were great for lounging by all day and you never had to worry about your drink running dry. What set this resort apart was the amazing customer service provided by all of the outgoing staff. Hugo and Jonathon kept us moving with great activities, Monterossa and Ivan greeted us every morning for breakfast, and Eloy and Guillermo made the swim up bar feel like the movie cocktail! I'm not name dropping, if you go to this resort you will make friends with these people because they're so awesome!

We also liked that the hotel was so new (only 2 years old). The rooms in the regular tower had an amazing shower and oversized wirlpool tub for 2. I know a lot of people have been singing the praises of the "preferred club" towers and how they have their own bar, their own food area, and a tub on the balcony. Honestly, if I go back (and I almost certainly will) I would not pay extra for the preferred club. There are plenty of bars, there's always food everywhere, and I made a point of watching to see how many people were in their balcony tubs; zero, the whole week, seriously. And why would you want to sit in a public bath tub in your shorts with the amazing tub in the room?

As for restaurants, Bordeaux has the thickest steak and fanciest food but all of the restaurants are good. The only restaurant that requires a reservation is the japanese, and that's only for the special table where they cook in front of you; we booked it one day in advance. We wanted poolside seats everyday so I got up at 6am to go reserve a spot with our towels and sunscreen. That was not my choice, other people were out there too. Just do it, then go back to bed til 9, or if it's not a big deal there are plenty of spots elsewhere.

Have fun!

Room Tip: Save your money and stay in the regular tower, it is AMAZING. I thought I would want to upgrade to...
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Joel F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
West Hollywood, California, United States
Level 3 Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 15 April 2014

Went to Secrets for a work retreat with 25 coworkers. We had an AMAZING TIME. Excellent service- could not have been better. I asked for MANY things at the LAST minute without any problems having them fulfilled. Everything always delivered with a smile.

Highly recommend this resort to everyone.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Eddie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mauricio M, General Manager at Secrets Vallarta Bay Resort & Spa, responded to this review, 30 April 2014
Eddie M,

It is very satisfying to read your kind review. We are thrilled to hear how our staff met your every need up until the last minute. Your preference is appreciated and we look forward to hosting you and your group again in the near future.

Cordially,

Mauricio Martinez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
Level 6 Contributor
87 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 14 April 2014

I loved this hotel, I stayed for a week for my birthday, very nice, clean and awesome views. I Really don't care for how the floors sweat but I expect that a bit because of the location. Bed could be a bit more comfortable but shower makes up for it. Employees are awesome and very helpful. Food is good, could be better. Alot of activities daily, pool is awesome, be careful on beach because you will be hounded by locals selling all types of things.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tthetourist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rocky Mountain House, Canada
Level 2 Contributor
4 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 13 April 2014 via mobile

Once again the service and staff at this resort was incredible!
Stayed ocean view in the preferred building. Save your money on this as we were offered the exact floor (3rd) that we were given under garden view booking at our last visit. It was explained that only floor 2 is considered garden view. Danial did his best to help us out, moving us to floor 5. The truth is every floor here has an ocean view so save the extra money :) we could have saved $600 between the 4 of us.
We love the preferred tower and made very good use of the bar / snacks in the lobby. It's also really nice to be so close to the pool and beach area.
All of the restaurants were very good. The activities were fun and had good participation.
The entire place is kept sparkling and our room was cleaned more than once per day. The very best part of all was the friendly service. Every single employee greets you, asks how your vacation is going and does everything they can to offer you speedy, quick and gracious service!
You will not be disappointed with secrets vallarta bay!

Stayed April 2014, travelled as a couple
Helpful?
6 Thank dejsm5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Secrets Vallarta Bay Resort & Spa

Property: Secrets Vallarta Bay Resort & Spa
Address: David Alfaro Siquerios No. 164 | Col Zona Hotelera Las Glorias, Puerto Vallarta 48333, Mexico
Phone Number:
Region: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #16 of 124 Hotels in Puerto Vallarta
Price Range (Based on Average Rates): ££££
Hotel Class:4.5 star — Secrets Vallarta Bay Resort & Spa 4.5*
Number of rooms: 271
Official Description (provided by the hotel):
Romantic. Refined. Remarkable. Located on the golden sand beaches of the Pacific coast within walking distance of the famous El Malecon boardwalk, this vibrant oceanfront resort provides adults 24/7 access to amazing nightlife, non-stop entertainment and Unlimited-Luxury(R). ... more   less 
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