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“Fantastic hotel and staff” 5 of 5 bubbles
Review of Secrets Vallarta Bay Resort & Spa

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Secrets Vallarta Bay Resort & Spa
Ranked #16 of 127 Hotels in Puerto Vallarta
Certificate of Excellence
GreenLeadersGold level
Cardiff, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Fantastic hotel and staff”
5 of 5 bubbles Reviewed 7 July 2014

First time for us in Mexico...Dreamliner was fine booked seats 30a and b behind toilet loads of room made a difference on 11hr flight!! Had a little problem with room on arrival but soon sorted out by Miguel on front desk. The hotel staff for the fortnight were exceptional whether it was in the restaurants, bar staff, entertainment,reception and cleaners they were always friendly and courteous. A special thank you to the entertainment team, Christian, David, Jonathan, Ricciardo, Alliandro, Flo and everyone else who worked hard every day to provide us with different activities but didnt bother you if you just wanted to relax, to Ana and everyone in Market cafe who greeted us every day with a lovely smile and service. We have travelled to many countries with All Inc but never have we recieved the service we had here....there were many special touches we received from the Secrets that made our holiday so memorable......my only regret was that we didnt venture downtown on a night out. One of the best highlights were the massages outside of the hotel AMAZING!. Dont be put off they are very proffesional and cheap! Hello to our mates Uncle and Gail and nic,Ash and Karen, Stuart and Sarah from UK!! After experiencing the Secrets I would like to look at options of their hotels in other locations.....thank you again from Wales for an amazing holiday!

Room Tip: High floor has a better view and quieter...noisy by the preferred side.
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  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank MandyRaby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,174)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Korean first
  • Portuguese first
  • Spanish first
  • Any
English first
Nashville, Tennessee
Level Contributor
76 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 bubbles Reviewed 6 July 2014

I am sitting on the balcony, late in the evening, looking at the lights around the pools. My wife and I took a break from the rat race back home and came here to relax over the 4th of July holiday. As soon as we arrived we realized that this was going to be a fantastic holiday for us. The staff here will destroy you with kindness. Everyone smiles and you can feel confident that they were going to make your stay here perfect and they certainly did.

The rooms are very spacious and well equipped. Jacuzzi tub and a large walk in shower awaits you. The king bed was extremely comfortable and all the bedding was top notch. The fridge had everything you could want.

The restaurants were fantastic from breakfast to dinner. All the food was well prepared and the restaurant staff did whatever it took to make your meal enjoyable.

The pool area and but the way there are 7, always had something going on to join or you could just float for hours. Bars are everywhere and the drinks were flowing. The ocean had every activity you needed. Parasailing, boating, scuba, jet ski bounce rafts and super warm cone water to swim in. I'm not a big fan of salt water so we stayed in the area.

The breakfast had all sorts of things to eat. Nothing was left out.

Lunch was from hamburgers around the pool or a nice sit down at a near by restaurant. Oceana was our restaurant of choice for lunch.

Dinners restaurants had the best food and the service at all of the was perfect. I loved Bordeaux.

This was the perfect get away.

We book this as an all inclusive from bookit.com. Everything went as planned, no glitches.

Thank you Secrets and Bookit.com for the great time.

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
8 Thank Onerenegade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Minneapolis, Minnesota
Level Contributor
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 5 July 2014

We arrived on 06/02/2014 and stayed until 06/13/2014. We booked the swim up suite in the preferred section.

We arrived in private transportation to Secrets Vallarta Bay. Our doors were quickly opened and a hand was extended for us to exit the vehicle. A cold lemon scented towel was given to us along with a glass of champagne. A smile upon our face we moved forward. We gave our names and they quickly escorted us downstairs to the Preferred Club. My husband went to the bar and Juan (Mr Smiles) made us a drink. We then sat down and went through the check in process which lasted about ten minutes. We were given room 1121...paradise...I tell you! Our room was gorgeous...the king size bed, the flowers, the fruit, the mini bar (beer, pop, juice) the bottle of wine, the snacks and mini alcohol bottle and the shower : ) My husband always gets the honor of opening the shades to reveal our view. Hot damn....our swim up room. A huge smile came across both of our faces.....because....there is sun at the swim up. It must be the time of year because at 12 noon...the water and the Sun are directly over you and what an amazing tan we got. We were so spoiled ....we had the best servers who always had drinks ready for us. Gracias goes out to Alfredo, Fermin, Hugo and Super Mario! They made us feel special by making tropical drinks for me and making sure my husband was always happy. They always offered to bring us food for lunch and would always ask if I need a floatie so I could work on my tan. They were awesome.

We chose the Preferred section because it was our Honeymoon and we did want this to be special in every way. We loved it. Since we were on the first floor, all we had to do was go out of our room pass one room and walk right into the preferred club. We could eat there for breakfast...or have food for lunch or dinner. They made great cappuccino's and everything else. Juan...was awesome...he would make all sorts of drinks for my husband ....they talked tequila etc. For us the Preferred section was the way to go. We also chose the swim up because we wanted to be able to open up our sliding glass door and have direct access to the pool and not have to worry about chairs.

The food......lets just say this. We were on vacation...we didn't have to cook nor did we have to do the dishes. So in our eyes...we were in heaven. We went to Oceana the first night and I had the best carrot crab soup ever. It was so romantic watching the sun set as we ate dinner and toasted each other to a wonderful first day. Room service for breakfast was very good until we decided to go to Market Café and then...nothing compared. The options were too much. We loved Market Café for Breakfast, Lunch and Dinner . We also tried the Mexican restaurant which was awesome and romantic as well. The Mexican coffee....was entertainment in itself. We also tried the Asian place for dinner and that was delicious and the fried ice cream....was heavenly.

Our Concierge area...they were all great. Gracias goes out to Octavio, Brian and Fabrizio...(sorry If I spelled the names wrong.) They helped us out with all sorts of thing. They made reservations to the Red Cabbage...where my recently deceased Dad loved to go. We had a taxi waiting for us and made this night emotional but very memorable. If we needed to break our bills down so we could tip more...they always did so with a smile and a no problem my pleasure.

Maid Service, we called the concierge to tell them we were ready for maid service and we would be in the pool. We always tipped her everyday. She would open the sliding door and wave to us.

This may sound funny...but I honestly can say...I felt like I was home. Everyone treated us with respect and kindness and we did likewise to everyone we encountered.

Puerto Vallarta is very beautiful and very safe. We went into town several times and once to visit my brother in Punta Mita.

Words can't express how grateful and memorable our visit to Secrets Vallarta Bay was.
A day doesn't go by that we don't find ourselves daydreaming about being in our pool with a drink in our hand...sun shining on us and being thankful that our lives have forever changed.
It did not take us long to realize that our 1 year Anniversary will be ......100% going back to Secrets Vallarta Bay...Preferred Section and Swim up room. Gonna cross our fingers and toes that we might be lucky again and get room #1121.


Gracias and a job well done to you all!!

D&D Ortiz

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank yellowrose16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mauricio M, General Manager at Secrets Vallarta Bay Resort & Spa, responded to this review, 15 July 2014
Yellowrose16,

It thrills us to know that your Honeymoon was all that you expected it to be. We are honored to have been chosen to serve as your hosts and filled with pleasure to know that our highly sought after Preferred Club and its tailored amenities and individualized attention enveloped you in Unlimited-Luxury® and made your special time together the most memorable. Our staff at Preferred Club, the resort and I thank you for your kind review and look forward welcoming you again to celebrate the countless anniversaries to come.

Cordially,

Mauricio Martinez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Indianapolis
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 4 July 2014

We arrived June 21st, the resort was very nice. We were in the privilege section. Great service, very clean, good food - favorite was Mexican restaurant. Noe made amazing "Goody" cocktail and took great care of us. Raul and Brian are so nice and anything we needed, they took care of. I love the Secrets box if you want room service! I loved the property and I am pretty picky! I would highly recommend and I would go back!

Room Tip: Room 1823, great view!
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  • Stayed June 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank CowboyUp06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 2 July 2014

Can't express enough how much we enjoyed our stay at Secrets. Wonderful rooms, service, amenities, activities, staff, and beautiful location made for a very memorable trip!

The staff in the Preferred Club--Juan Ramon, Brian, Yoana, Leon--were very helpful, attentive and engaging.

The only suggestion I would have for the restaurants on site is to have a bit more adventurous items on the menus.

Room Tip: We were in the Preferred Club, which is an additional charge but worth it for the special amenities...
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  • Stayed June 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Aubrey H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calgary, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 2 July 2014

Check-in: We booked the Preferred Club and check-in was annoying to say the least...stood inline at the main lobby until finally someone told us about the Preferred Tower....would have been nice for someone to take our bags and show us where to go. Then we couldn't get into the tower because we didn't have room keys yet and staff was busy with other guests...standing outside just isn't a way to treat "Preferred" guests.

Room: Once we got to our room....it was clean, nice and large with a great ocean view. However, to pay the extra to have a bathtub on the balcony, Pringles, M&Ms, and 3 airplane bottles of alcohol just didn't sit right with us....after staying at other Secrets and Now resorts the Preferred Club here is definitely lacking. It was our anniversary and upon arrival we were suppose to receive a welcome letter, fruit basket and champagne....that didn't come until we complained and only received the welcome letter the day before we left so the 15% discount for the spa was useless.

Pool: I found some of the bar/pool staff rude....and don't ask for an ashtray because you won't get one...everyday it was a challenge to find an ashtray and most time we ended up using a water bottle. The pools were a bit small but never an issue finding a chair. Most mornings by the pool the music was elevator crap that put you to sleep....need some new music!!

Food: overall was good...even the buffet....the Hamisu Teppanyaki was our favorite....only the Oceana grill lunch wasn't that great....the menu is almost all deep-fried. Would be great to have an Adults Only section in the a la cartes on the Now side....especially when the Secrets is suppose to be an adults only resort. Didn't like the Coco Café being on the Now side....would be better in a more central location for both resorts to enjoy.

Beach: if you like vendors harassing you every 2 minutes...its GREAT!! Could only stand the vendors for so long before we just had enough and stayed at the pools. Even on our "romantic" dinner on the beach the vendors were still trying to sell us stuff.

Location: GREAT!! Only 15mins from the airport and 5-10 to downtown....cost 75 peso each way. Great to go downtown at sunset, have a drink and do a little shopping.

Overall: The resort it self is gorgeous....the grounds are well kept up and very clean...the pool were always being cleaned. The staff at the restaurants, main lobby bar and preferred bar were amazing (ask Leon for the rainbow shots!!). The ladies at the preferred desk not impressed with them....ask for Brian (he was awesome!!) I didn't like the fact that Now guests could come over to the Secrets when they paid less to stay at the other side of the resort.....it's just not right. For a 5* resort my expectations are higher and believe there is room for improvement.

Room Tip: Preferred Club isn't worth the extra....all rooms are oceanview just ask for a higher floor.
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  • Stayed June 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
6 Thank Sammer17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sacramento, California
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 2 July 2014 via mobile

I can not speak highly enough for this resort. I have done all inclusive a before but this place was by far the absolute best!

Upon arrival, we were handed glasses of champagne and cool wet towels for our faces, as we got out of our shuttle. Already off to a great start!

We were suppose to stay at the sister resort next door, Now Amber...the family friendly one, but we got upgraded to the adults only side, which we LOVED!

The pools are beautiful and well maintained. The staff, with the exception of 1 or 2 servers, were all exceptionally nice and helpful. There was a few hiccups in our room...the hot tub jets weren't working and the AC went out once...but the maintainence staff was right on it within a few minutes. We love Hector! He was great!

The food was incredible for an all inclusive! Many all inclusives, the food is just ok...but the Mexican resturaunt and the Japanese one...the food just blew us away! The food by the pool is just ok but works for a good snack when u don't want to get dressed and leave the pool. Saturdays they have servers with different food carts actually roaming around the pool area with a variety of food items you don't see in the restaurants...ceviche, Mexican tacos, ice cream...you name it! And it was all delish!!!

And the drinks for once, were not all crazy watered down. I recommend 'the iceberg'...which is beer (I'm a beer drinker but it's so hot it ends up going warm before u finish) with a margarita floating on top. It keeps the beer cold and towards the end ends up tasting a bit like a cider. Super yummy!
FABULOUS PLACE!!!!!

Stayed June 2014, travelled with friends
Helpful?
6 Thank Paigers7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Secrets Vallarta Bay Resort & Spa

Property: Secrets Vallarta Bay Resort & Spa
Address: David Alfaro Siquerios No. 164 | Col Zona Hotelera Las Glorias, Puerto Vallarta 48333, Mexico
Phone Number:
Region: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #16 of 127 Hotels in Puerto Vallarta
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Secrets Vallarta Bay Resort & Spa 4.5*
Number of rooms: 271
Official Description (provided by the hotel):
Romantic. Refined. Remarkable. Located on the golden sand beaches of the Pacific coast within walking distance of the famous El Malecon boardwalk, this vibrant oceanfront resort provides adults 24/7 access to amazing nightlife, non-stop entertainment and Unlimited-Luxury(R). ... more   less 
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