We stayed at Now Amber from November 12-19, booking a west jet vacation. every detail from check in, our stay, food and beverage and check out were top notch. We had some doubts after reading a couple of negative reviews just before we left but after the first moment on the property they were gone.
First off, we want to thank all the staff for their above and beyond level of service. We especially want to thank the stars of our trip.
Violeta, the e-concierge who was polite and helpful helping us upgrade to preferred junior swimout from our original ocean view room. She hugged us and welcomed us home when we met her, insisting she was just doing her job, but she went the extra mile for our switch over. Raul the preferred Manager helped as well.
Jorge Antonio, poolside waiter, who after we accidentally waved him over, kept us very happy on our private deck by delivering any drink we wanted, when we wanted, made us feel as he was our private server. He was always smiling no matter how busy it got.
Benny, the preferred server for the buffet and lounge. He has us hooked on green juice and abc coffees. he is so attentive, and anticipates any need you have. you are treated like family when you stay here.
Marcelino, server for tamarindo and the fiesta night. Again over the top in making sure our needs were exceeded.
Armando, Octavio, our concierges in the now preferred, always attentive and understanding.
It was our first time at an all inclusive, so we were not sure about gratuities and what to give everyone. The staff, as we learned do not make very little compared to us in Canada. So please tip anyone who assists you. not to get better service but as a reward to their amazing service and being respectful.
We read mixed reviews about upgrading to preferred- swim out, that it is not worth the cost. Obviously, they did not stay there. you step off your deck into a private pool, your own lounge and buffet, did not have to compete with everyone to get our room in the main tower, and amazing concierge service. We highly recommend the upgrade. We spent the last three days in heaven in the Master swimout oceanfront, it was worth it.
Our only concern about the rooms is the inconsistent turn down service. other than that, the rooms are spotlessly clean and well maintained.
Now Amber is all inclusive, and has several restaurants to choose from. we did the kitchen tour, through the main kitchen that is responsible for meals for a 1000 people a day. I spent 20 years working in fine hotels and have never seen a cleaner kitchen. The food quality is very good. Our meal highlights were the teppanyaki at Hirimstu, and our final dinner at Tamarindos. The Guacamole is amazing at Castaway's, you can get it by the pool if you ask for it too.
The beach is great but if you are looking for a beach to hang out on all day, this may not be for you. Walk early to avoid the vendors, they don't appear until about 10 am.
The pools and pool area are constantly cleaned and well maintained. The lounge chairs are great. The resort was spotless and clean.
The Bellhops are quick, and very attentive. the taxis have no meters, so you pay for what zone your are going. most cab rides are six dollars for 2, and Now Amber has their own fleet of taxis
There are massages available near by but the 2 hours we spent being pampered at the Pevonia Spa of Now Amber had us in awe. The Hydrotheraphy pools were awesome.
There is free golf at marina vallarta and vista vallarta, you just need to pay for power carts. the better golf course is the marina vallarta, great views, staff, and lots of wildlife.
They don t advertise it but the baby turtle release was a highlight of our trip. very well done.
There are any kind of tour you can take in puerto vallarta, but you must attend the Rhythms of the night, spectacular show and one of the best dinners we had on our vacation. Take a cab and go to old town for the market, a walk on playa muertes and visit Andales bar.
I could go on extolling the virtues of now amber, but it is our first day home, and really have nothing else but thank you's for Now Amber and their staff
- Official Description (provided by the hotel):
- Perfectly situated on a golden sand beach showcasing infinity views of Banderas Bay, Now Amber Puerto Vallarta welcomes families with teens and tweens as well as couples and friends. Now Amber a AAA Four Diamond resort located in the heart of Puerto Vallarta, is only 5 minutes away from the famous “El Malecón” boardwalk and just 15 minutes from Puerto Vallarta International Airport. Guests of all ages are treated to an Unlimited-Luxury® escape with lavish accommodations at 327 suites, luxurious accommodations and pristine facilities. Seven dining options and five lively bars will tempt even the most discerning palates. Family-oriented activities and entertainment will keep guests enthralled all-day and night long. And that’s not all – adults can enjoy time at the spa while kids and teens enjoy supervised fun! ... more less
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