We started our holiday by going to this upscale hotel due to a family wedding at the hotel. Normally we would stay at our favorite,Plaza Pelicanos Grand, 2 doors away from the Now.
We had decided to stay at the upgraded Preferred section and the check in girl stayed for our late arrival, much appreciated! We found lacxk of communication with guestd to be a problem as we twice wanted to go to the French Restaurant located in another section of the hotel only to be told we needed a coupon to get in and the next day when we went back for the coupon were told they only have a limited amount each day!
The bar staff in the Now lobby were very slow providing drink service most times.
at the end of our week we were told by our airline that the flight would be delayed until 3.30am before departure so we immediately went to ask for a late room checkout that we understood would cost us $50 but were immediately told it was not available so being a bit handicapped I asked for a special room rate to tide us over and were informed the best rate available was &390 US.
Needless to say we will NOT nbe in a rush to go back to the Now Amber nor refer our friends there!
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