My family (myself, wife, 8 year old boy, and 11 year old boy) stayed here for a week in June. Most of the reviews about the Now Amber are accurate so I will try not to be too long winded.
Resort - We were welcomed with a cold towel, glass of champagne, and a "Welcome home" greeting. Check in at the preferred club only took about 10 minutes. After checking in, we were asked to sit with a VIP person (sales pitch), a simple no thank you and we were not approached again. The grounds are beautiful with employees working non-stop to keep it that way. Every employee we had the privilege of meeting was super nice.
Room - Pictures do them justice. Clean, cool, and well maintained. Maid service was excellent and the mini fridge was always restocked.
Pools - Kids pool had a slide that my kids enjoyed everyday. Activity pool had basketball hoop and the entertainment team had other activities throughout the day here. We spent most of our time a the swim up bar pool. Met a lot of great new friends here.
Beach - Small with a lot of vendors. The sand in the water is very rocky and sometimes painful to walk on. Also, if you have young kids, the water gets real deep real fast after walking about 10 yards into the water.
Food - We ate breakfast at the buffet every morning. Food was good but it was the same everyday. Lunch was always at the pool. Kids had hotdogs/cheese burgers and cheese fries/nachos while my wife and I enjoyed our choice of steak, pork chops, or grilled chicken. We ate dinner in the ala cartes, we tried the Japanese, Mexican, and Steak/Seafood restaurants. The Mexican was our favorite.
Preferred Club - Rooms are probably about the same, but we enjoyed the fact that we had our owed air conditioned bar and my kids and I loved being able to grab a snack at any time (mini buffet).
Everyone who works here were great. I'd like to mention a couple of people who really stood out. Antonio at the Preferred Club bar was fantastic. Very friendly and always accommodated my kids. He was moved to the lobby bar at the end of our stay because it was real busy and he could handle the situation best (At least that's what I think). And Jose, our pool side waiter. Our drinks were never empty and the man will do anything for you!
I would recommend this resort to anyone in a heartbeat. Also, please tip these people. They do not expect you to, but they work very hard so you can enjoy yourself.
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